Axis Bank Complaints & Reviews

Axis Bank,
Anwar Shsh Road Branch, City Heights, Calcutta


I went to open a New Account and wanted to make an Fixed deposit of 2.5 Lacks

The lady at the West most Corner talk to me
Tried to convince me for some other investment plan

When I said I am not interested for any locking period She got angry and started yelling to me.

So if this is the way they deal with customers then I have no interest in any transaction with AXIS bank.

I was interested in AXIS bank because
The FD interest rate is 9 % where as HDFC and HSBC ( more than 2 yrs with them excellent customary support ) is providing 8.25 %.



Debashis Bose

Applied for Credit Card with Ref. no : 997667 but unable to track Status.

i applied for home loan(20/11/2007) to Axis Bank ,they did not approved the loan without giving any cause,I got the deny letter on 10/01/2008. they also cleared a cheque on 05/12/2007 cheque no 13233, amount Rs750.00 o[censored]BI.Asansol.When i requested to refun the amount they misbehaved,abused and denied to have any conversation.
The matter must be looked upon and necessary steps should be taken

Sir / Madam,
iam Saravana kumar working in a BPO company . your men in chennai has requested me to apply for credit card.i have applied for Axis Bank Credit Card. BUT STILL NOW I HAVE NOT YET RECEIVED ANY CARD .But iam receiving alert messages in my mobile stating " CREDIT CARD BILL IS OUTSTANDING BY 1685.40". Please note i have not received any card from your bank. please do the need full . my mobile number is [protected].

hello Sir

i have applied for ADD On card around one month back twice .once thru bookpost and 2nd time thru Blaze Flash Courier....along with tht i also requested for credit limit enhancement but till now i havent got add on card nor i got any enquiry....when i enuire in customer care they said they havent recieved the form....

so wht shud i do now...

DEAR SIR,
I APPLY FOR CREDIT CARD BEFORE TWO MONTH
AND BY YOUR BANK ALSO SEND ME SMS ABOUT MY APPLICATION REF NO.916331 BUT TILL TODAY I DONOT GET ANY POSTIVE REPLY FROM YOUR BANK
SO PLEASE DO THE NEEDFULL URGENTLY.

Dear Sir,
I have received sms on dated 12-1-08 at 5:29PM fom Axis
bank credit card bill with due date 14-1-08 has been generated.
The sms recieved on saturday & due date is on Monday. Even if I drop my cheque in drop box on Saturday. The bank people said they will fine Late Fees because the cheque will be processed on Monday. I think that the sms send by the bank was late and they send it at weekend. So how they can charge the late fees?
Please give me the suggestion.

Dear Customercare,

I am creditcardholder o[censored]TI bank bearing nummber [protected].I have received my first bill by debiting 400 rs as joining fee plus service tax 49.44.In second bill I has been debited 96.58 as debit interest plus 11.93 Rs.In my third bill I has been debited debit interest 24.41 plus 3.02.I has given three complaints till date (Monthly one complaint) and the respective customercare has noted the complaint given me a complaint number.After this every time customercare from Mumbai told that they has been reversed my joining fees every month.I asked the repective customercare to email me the same but this was not done.This depicts the service delivered by AXIS bank customercare.When I has spoken with customercare over phone I was informed that there is no integration between the two departments i.e Customercare with whom customer speaking by calling toll free number and the customercare from which we receives call from Mumbai.I was astonished by hearing this and how a bank can deliver a service to the customercare.Inaddition to to this I have also requested 2 times through emails to reverse ny joining fees and debit interest,customercare told that I am not having a registered email id.But the other day when I had spoken with customercare they informed that from now onwards we shall email the queries without a registered email id and given a complaint number 104395.

Today i has paid 187 rs as requested by AXIS bank officials so that they will revverse all the debit fees towards my credit card.They have given one more compliant number today,finally i need to get reverse all the amount related to joining fees should be reversed as requested from the past 3 months.

Please provide a written copy or email stating that all the above said fees are reversed to avoid these types of queries.Finally I would like to request the concerned authorities to reverse all the debited fees related to my joining fees of creditcard.

Dear sir/madam,
I B. Kiran Kumar holding an credit card in your bank bearing number [protected]. I request you to send my credit card statement to my mail and pin number as I have not received my pin number because i have changed my address, as i have mentioned my new residence address below. so, please make it possible as early as possible.

B. Kiran Kumar
C/O. Parvathi Medical & General Stores,
H.No: 1-4-27/72/25,
P.S. Colony, Kawadiguda,
Dr. Upender Clinic Building,
Gandhinagar, Hyderabad.
500080.
Ph. No. [protected].

Thank you.

I requested for resetting my Iconnect password, since I dont have one on Sep 2007 in one of their Branches - Ashok Nagar, they told they will courier it to the Bank Branch of my account - Mylapore.
Then I gave around 3- Request through Mail to Axis bank representative.. I even called him and told it .... Still it is not working .. This month is Jan 2008.. so I am waiting for my Iconnect for around 5 months.

hi

i am a Axis bank A?C holder and when i applied for Credit card it took 3 months for aproving it and once when i received the card in my office i was not there so the courier have returned it back ok then from then on i am trying to contact axis bank for the shipment details and they say it is not updated in the computer, rascals how do they think that we believe that kind of crap.

this people are acting to smart but they should know others are also smeter then them

Axis bank (lazy working bank)


Abdul Baseer Khan
220/b MallaPally
HyderaBAd
A.P

Hello
My Credit Card got returned to Head Office ,the reason given by the Courier service was WRONG ADDRESS! I have received the PIN for the same card on the same address.I have enquired several times on phone and personally regarding this problem but till date I have not received any response from your side.Details of the Credit Card are as under.
Reference number :798418.
Credit Card No:XXXX2286
Please get in touch with me as soon as possible and let me know whether I am receiving this card or not,otherwise please let me know how to cancel it.

Hi,

i have not applied for a creditcard but still i got a call asking for my present address and other details..i gave executive my documents for diferent bank card.but i doubt whether he misused these documents in applying foraxis card.Do get back to me abut the status.I have not applied for creditcard but if it goes further i have to take serious action.i have the executive number who has collected the documents.And i stay in banglore some executive from banglore AXIS bank have collected the documents.I called up bank to know the status but they are not answering the call.please check it immediately and take action.Its very wrong to process the application with out applying for any credit card.

Thanks,
Parimala.V

To
The Branch Manager,
Axis Bank,
New Delhi –110001

Sub: Cancellation of Demat Account –reg

Dear Sir,

This is for your kind notice that I had opened a Demat account (No.[protected] at the Axis Bank Branch at Port Blair But as the online Trading facility is not available over there, and I had sufferd a lot for the last six months, So, I want to close this account.

Please do the needful.


Thanks & Best Regards


Sudalai rajan
FINANCE OFFICER

credit card status
Ref No. 962181

I have availed a home loan from Axis Bank on march 20 , 2006

the principal amount i have taken was Rs. 16,50,000 and floating rate mentioned in Loan saction letter was : 8.00%

My EMI per month is 13,802 and i have payed 21 instalments which comes around Rs. 2,89,842 from May 2006 till Jan 2008.
and they say the pricipal outstanding as of today as of today as per Axis bank Statement is Rs. 16,38,961. So the principal amount which reduced from my outstanding was just Rs.11,039 from 2,89,842(tatal amount paid till date). How come it is possible???

The statement which i received from Axis bank says

what ever the intesert portion they calculate on monthly basis will get added up to pricipal amount every month and whatever the EMI paid will get deducted from Total amount{ Princial + interest portion added] every month and if any Equity mortgage charges to be deducted, that is also getting added up to my outstanding pricipal. So that every month my outstanding principal getting increased.

I contacted them and enquired. They said this is how they do.

PLs somebody help me out as i am struggling with Axis Bank service and i will not be able to pay EMI if it continues like this
since i am a salaried person.


PLS HELP ME OUT

I have taken a Personal Loan from UTI Bank (Now Axis Bank) in April 2007 in Pune. My new job has baught me to Bangalore. I have been trying to reach the Customer Care in Bangalore and Personal Loan Department in Pune to change my ECS from previous Savings A/C in UTI to current HDFC account. But no body knows the procedure and they keep on moving around from one department to other.

I realized that they have also not provided me with a personal loan account number, I just have the approval no. so I can't even pay the EMI through cheque.

Please let me know if any one has any idea how to do it.

Regards,

Shekhar
[protected]

I had applied for Credit card one month back. I got call three times for verification but yet waiting for card.

ref no. - 919120

hi,

Hi,



With reference to the credit card number [protected] in AXIS BANK I have used the card for just Rs 2500. But suddenly debited Rs 9204 from my saving account number 00305686 still they are harassing me to pay more money. I am working in a MNC and I was holding the salary account in AXIS bank. At the time of processing my credit card application bankers said that no annual fee and no joining fee its free life time credit card but in my first statement I found that all charges they made and sent a credit statement to my address. I lodged a complaint against the same complaint id 112385.



You have taken a sufficient time to resolve my complint id. I didn’t get any information or reply from your end.





I am waiting for your valuable reply. Please do the needful for me.





Thanks & Regards
Krushi Sakriya
SAP NetWeaver Consultant
logicaCMG - Releasing your potential
Bangalore SAP & ERP Services GSD
Ph: +[protected] 21222 ,VoIP: 21222


[protected][protected][protected][protected]

From: customer services [mailto:Customer.[protected]@utibank.co.in]
Sent: Thursday, December 13, 2007 5:05 PM
To: Sakriya, Krushi
Subject: cs 115 Re: consumercourt:- complaint against-



Dear Sir,

We refer to your e-mail dated December 13, 2007 to Customer.[protected]@axisbank.com .

We thank you for writing to us.

We wish to inform you that as per our record a fees complaint has been launched to the concerned department on December 3, 2007 with the service request number 112385.The request will be processed within 10 working days.


Your co-operation in the interim is appreciated.

For any further assistance, do write to us or call on our 24-Hour Customer Services helpline {[protected]/[protected] (BSNL or MTNL landlines)}, we will be glad to assist you.

Thanks & Regards
Customer Service Desk
AXIS Bank - Credit Card Center

cs 115
----- Original Message -----
From: Sakriya, Krushi
To: Customer Services
Cc: [protected]@consumergrievance.com
Sent: Thursday, December 13, 2007 11:05 AM
Subject: RE: cs 119 Re: consumercourt:- complaint against-


Hi,


I have discussed about your mail with customer support they are saying this mail is not updated in the system. Please let me know what is the status about my complaint id 112385.


I am waiting for your valuable reply.

Thanks & Regards
Krushi Sakriya
SAP NetWeaver Consultant
logicaCMG - Releasing your potential
Bangalore SAP & ERP Services GSD
Ph: +[protected] 21222 ,VoIP: 21222



From: Customer Services [mailto:customer.[protected]@axisbank.com]
Sent: Saturday, December 08, 2007 7:38 AM
To: Sakriya, Krushi
Subject: cs 119 Re: consumercourt:- complaint against-

Dear Sir,

We refer to your e-mail dated December 04 , 2007 to Customer.[protected]@axisbank.com.

We thank you for writing to us.

We would like to bring to your notice that the annual fees and the joining fees that you pay gets refunded to you with the host of benefits with the card. We would like to highlight the offers available in your card as a follows:

Gold Plus Card: Gold Plus has the following offerings:

Complimentary Return Air fare Vouchers from 29 towns and cities. The same benefit is also available for the Add-on card, if applied. There is an option too for buying an additional one-way journey voucher for Rs. 2500/-. The deal is a steal. The details are attached in the presentation.

Petrol Surcharge Waiver at all petrol pumps across India. Very few banks offer this benefit on a pan-India basis.

Guaranteed 50% Discount across 1500 hotels worldwide including 120 hotels in India, by way of complimentary IBTC Silver-mini membership.

All above benefits are worth over Rs. 12,000 and is available at a one-time Issuing Fee of Rs. 1000/- and Annual Fee of Rs. 500/-. The Annual Fee of Gold Card is very competitive considering that banks charge Rs.[protected]/- for Gold card.

Sl. No.Cover TypeAll Gold Card (in Rs.)
1.Personal Accident Cover5,00,000
2.Air Accident Cover20,00,000
3.Credit Shield40,000
4.Lost Card Liability1,00,000
5.Purchase protection40,000
6.Travel Delayed Baggage10,000
7.Travel - Lost Baggage60,000
8.Travel - Loss of passport25,000


However, we assure you the best of our services and ensure that the benefits are more than the amount of fees paid by you, we looking forward to serve you in future.

For any further assistance, do write to us or call on our 24-Hour Customer Services helpline[protected]/[protected] (BSNL or MTNL landlines)), we will be glad to assist you.

Thanks & Regards
Customer Service Desk
AXIS BANK - Credit Card Center
cs 119