[Resolved]  Axis Bank — Wrong amount deduction at ATM transaction.

I have requested many times to revert back Invalid Transition amount
Rs. 9000 . This amount Rs.9000 is automatically detected By The Bank But I have not made this transaction for Rs9000 .

Please check this Transaction which wrong and we not made this transaction
because this is Advance Date i.e. 14/09/2009 when I check the Balance inquiry it was 13/09/2009.

It has been passed more then two weeks but I am not getting my money. On every time when I call the Customer Care .they say to me forward query to reminder and hold next for 48 hours

Customer Care Request NO : 9485666(Third time)


I am being harassed By The AXIS BANK . It seems that They don’t want to return My money.


Thanks,
Arvind Baghel
New Delhi
Branch : Mayur Vihar New Delhi
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Aug 14, 2020
Complaint marked as Resolved 
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Hello Sir,
Wrong deduction from my balance dated 04/04/2009 at time 12.00am.
I try to withdraw 2000Rs. from the Karnataka Bank ATM, Vile Parle (E) branch.
ATM ID: KBL02023, Transaction Serial No: 846065
I initiate transaction but there is an error message on screen and slip printed with message "Issuer Down"
No money is come out from the ATM.I can provide printed slip.
Then I try at icici bank ATM near that ATM. There is also error message "Try after some time".
Then I went at Axis Bank ATM, Parleswar Mandir, Vile Parle(E), withdraw 2500Rs. Transaction successfully. I got 2500Rs.
But for that date i.e. 04/04/2009, 2000Rs. also debited to my account which I am not get.
Regarding this issue I register complaint at Axis Bank customer care, Complaint no.:9029774.
Please tell me when should I get that money refund to my account?

So please inform and assist me as early as possible.

Thanks & Regards

Amol M. Suryawanshi
Dear Friend,

Same has happend here no action has done to sort out the matter.


Harbinder singh sahani.




Dear Sir,

This is with reference to your e-mail below regarding the Axis Bank debit card.

We assure you that, we have taken a note of your request and investigating the same.

We will revert to you with the final resolution.

For any further clarification, do write to us at debit.[protected]@axisbank.com or call us on our Customer Service help lines at [protected] / [protected] or [protected] and we would be glad to assist you.

Thanks & Regards

Debit Cards Team
AXIS Bank Ltd.
CS 117
-----Original Message-----
From: Harbinder Singh Sahani (Field Service) (Harbindersingh.[protected]@ashokleyland.com)
Date: Friday, May 14, 2010 04:17 PM
To: Debit Card (Debit.[protected]@axisbank.com)
Subject: RE: RE: FW: Deducation of Rs/ 10, 000 FROM MYSALARY ACCOUNT

Dear sir,

Pls find attached herewith Debit card dispute form.


Pls ack.


Regards,

HS Sahani
[protected]


[protected][protected][protected][protected]
From: Debit Card [Debit.[protected]@axisbank.com]
Sent: Friday, May 14, 2010 3:36 PM
To: Harbinder Singh Sahani (Field Service)
Subject: RE:'AXISIBRM=[protected]' FW: Deducation of Rs/ 10, 000 FROM MY SALARY ACCOUNT


Dear Sir,

This is with reference to your e-mail below regarding refund for the transaction done with your Axis Bank debit card.

We need to inform you that, the below mentioned transaction has been successfully billed on your Savings Bank account.

We are enclosing the soft copy of the dispute form for your kind reference. If you wish to dispute the transaction, we request you to send us the scanned copy of the duly filled and signed dispute form to enable us to take your request for initiation of dispute.

For any further clarification, do write to us at debit.[protected]@axisbank.com or call us on our Customer Service help lines at [protected] / [protected] or [protected] and we would be glad to assist you.

Thanks & Regards

Debit Cards Team
AXIS Bank Ltd.
CS 117
-----Original Message-----
From: Harbinder Singh Sahani (Field Service) (Harbindersingh.[protected]@ashokleyland..com)
Date: Wednesday, May 12, 2010 03:53 PM
To: debit.[protected]@axisbank.com (debit.[protected]@axisbank..com)
Subject: FW: RE: FW: Deducation of Rs/ 10, 000 FROM MYSALARY ACCOUNT

Dear sir,

Kindly confirm when my refundable amount Rs/ 10, 000 will credit into my account.As already 9 days has completed .

Awaiting for your reply Pls


Regards,

HS Sahani
[protected]


[protected][protected][protected][protected]
From: Debit Card [Debit.[protected]@axisbank.com]
Sent: Wednesday, May 12, 2010 11:30 AM
To: Harbinder Singh Sahani (Field Service)
Subject: RE:'AXISIBRM=[protected]' FW: Deducation of Rs/ 10, 000 FROM MY SALARY ACCOUNT


Dear Sir,

This is with reference to your e-mail below regarding refund for the transaction done with your Axis Bank debit card.

We need to inform you that, the below mentioned transaction has been successfully billed on your Savings Bank account.

We are enclosing the soft copy of the dispute form for your kind reference. If you wish to dispute the transaction, we request you to send us the scanned copy of the duly filled and signed dispute form to enable us to take your request for initiation of dispute.

For any further clarification, do write to us at debit.[protected]@axisbank.com or call us on our Customer Service help lines at [protected] / [protected] or [protected] and we would be glad to assist you.

Thanks & Regards

Debit Cards Team
AXIS Bank Ltd.
CS 117
-----Original Message-----
From: Harbinder Singh Sahani (Field Service) (Harbindersingh.[protected]@ashokleyland...com)
Date: Friday, May 07, 2010 12:40 PM
To: customer.[protected]@axisbank.com (customer.[protected]@axisbank.com)
Subject: FW: Deducation of Rs/ 10, 000 FROM MY SALARY ACCOUNT

Regards,

HS Sahani
[protected]


[protected][protected][protected][protected]
From: Harbinder Singh Sahani (Field Service)
Sent: Friday, May 07, 2010 12:14 PM
To: deepti.[protected]@axisbank.com
Cc: jammu.[protected]@axisbank.com
Subject: FW: Deducation of Rs/ 10, 000 FROM MY SALARY ACCOUNT


Respected sir/Madam.


Reminder 1


No action has been done to sort out my complaint.

I am holding salary account in your bank I want to bring in your kind notice that yesterday on 03 may 2010 I have debited RS/ 2000 from Statebank ATM machine, but after some time I have recieved SMS from your bank that RS/ 10, 000 has been debited from my account in addition to Rs/2000 which is not true. Complaint has been lodged in Axis bank under complaint no[protected], where I am holding salary account.Request to credit my 10, 000/- immediate as I need the amount..


Also please note written complaint has given to Branch Manager Mr.Dhar( under cell no [protected] ) based at Jammu, bahu plaza Gandhi nagar on 03/05/2010 & 04/05/2010.

May I request you to kindly sort out the matter as concerned branch manager advising to contact State Bank, whereas SBI is not helping.

Your kind cooperation & help is required to sort out the matter at the earliest.

Awaiting for your reply.




Complaint no :[protected] dated 03/May 2010 & 10068876 date of complaint 06/05/2010



Account no : [protected]
Name : Harbinder singh sahani.

Regards,


Harbinder singh sahani.
Jammu
[protected]




Regards,

HS Sahani
[protected]


[protected][protected][protected][protected]
From: IT Helpdesk [IT.[protected]@axisbank.com]
Sent: Thursday, May 06, 2010 4:18 PM
To: Harbinder Singh Sahani (Field Service)
Subject: RE:'AXISIBRM=[protected]' SUBNONE




Dear Sir/Madam,

Thanking for writing to us.

This e-mail address is specific to your iConnect related queries only.

With regards to the mentioned query. You are kindly requested to get in touch with your branch or mail at jammu.[protected]@axisbank.com; jammu.[protected]@axisbank.com

OR

You can call at any of following Toll Free numbers which can be accessed from anywhere in India, from a Landline or Cell phone.

[protected]
[protected]
[protected]

From a BSNL or MTNL landline[protected]from anywhere in India)

Looking forward to having you as one of our esteemed customer and hoping that you find our services very convenient.

regards,
IT Help Desk
Axis Bank

-----Original Message-----
From:[protected]@axisbank.com[protected]@axisbank.com)
Date: Monday, May 03, 2010 09:26 PM
To: [protected]@axisbank.com ([protected]@axisbank.com)
Subject: SUBNONE

Branch Id : Respected sir,


I am holding salary account in your bank today i.e on 03 may 2010 I have debited RS/ 2000 from Statebank ATM machine, but after some time I have recieved SMS from your bank that RS/ 10, 000 has been debited from my account which is not true. Complaint has been lodged in Axis bank where I am holding salary account.Request to credit my 10, 000/- immediate as I need the amount.

Regards,

Harbinder singh sahani.

Jammu

[protected]
---- User mail Id :hssahani.[protected]@ashokleyland.com


RBI.

Thank you for writing to us. Your Complaint has been Successfully Registered.

Regards,
Banking Ombudsman

Complaint is forwarded to Nodal officer, details blow:
YOGESH RAIZADA
Vice President (Compliance)
AXIS BANK LIMITED
Axis Bank, SCO 916, Pocket no.6 NAC Manimajra, Chandigarh
160017
deepti.[protected]@axisbank.com

This is an auto-generated reply, kindly do not reply on this mail.
For online complaint register to Online Complaint Form

DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
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There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference







Regards,

HS Sahani
[protected]


[protected][protected][protected][protected]
From: Harbinder Singh Sahani (Field Service)
Sent: Thursday, May 06, 2010 3:48 PM
To: deepti.[protected]@axisbank.com
Subject: FW: Deducation of Rs/ 10, 000 FROM MY SALARY ACCOUNT


Respected sir/Madam,

I am holding salary account in your bank I want to bring in your kind notice that yesterday i.e on 03 may 2010 I have debited RS/ 2000 from Statebank ATM machine, but after some time I have recieved SMS from your bank that RS/ 10, 000 has been debited from my account in addition to Rs/2000 which is not true. Complaint has been lodged in Axis bank under complaint no[protected], where I am holding salary account.Request to credit my 10, 000/- immediate as I need the amount.

Your kind cooperation & help is required to sort out the matter at the earliest.





Account no : [protected]
Name : Harbinder singh sahani.

Regards,


Harbinder singh sahani.
Jammu
[protected]






Regards,

HS Sahani
[protected]


[protected][protected][protected][protected]
From: Harbinder Singh Sahani (Field Service)
Sent: Thursday, May 06, 2010 12:33 PM
To: cib.[protected]@axisbank.com
Cc: [protected]@axisbank.com
Subject: FW: Deducation of Rs/ 10, 000 FROM MY SALARY ACCOUNT



Respected sir,

I am holding salary account in your bank I want to bring in your kind notice that yesterday i.e on 03 may 2010 I have debited RS/ 2000 from Statebank ATM machine, but after some time I have recieved SMS from your bank that RS/ 10, 000 has been debited from my account in addition to Rs/2000 which is not true. Complaint has been lodged in Axis bank under complaint no[protected], where I am holding salary account.Request to credit my 10, 000/- immediate as I need the amount.

Your kind cooperation & help is required to sort out the matter at the earliest.





Account no : [protected]
Name : Harbinder singh sahani.

Regards,


Harbinder singh sahani.
Jammu
[protected]




Regards,

HS Sahani
[protected]


[protected][protected][protected][protected]
From: Harbinder Singh Sahani (Field Service)
Sent: Tuesday, May 04, 2010 9:25 AM
To: [protected]@axisbank.com
Cc: advocate _
Subject: Deducation of Rs/ 10, 000 FROM MY SALARY ACCOUNT


Respected sir,

I am holding salary account in your bank I want to bring in your kind notice that yesterday i.e on 03 may 2010 I have debited RS/ 2000 from Statebank ATM machine, but after some time I have recieved SMS from your bank that RS/ 10, 000 has been debited from my account in addition to Rs/2000 which is not true. Complaint has been lodged in Axis bank under complaint no[protected], where I am holding salary account.Request to credit my 10, 000/- immediate as I need the amount.

Your kind cooperation & help is required to sort out the matter at the earliest.


Account no : [protected]
Name : Harbinder singh sahani.

Regards,


Harbinder singh sahani.
Jammu
[protected]


"The information transmitted intended only for the person or entity to which it is addressed
and may contain confidential and/or privileged material belonging to Ashok Leyland. Any
unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
If you are not the intended recipient, please contact the sender by reply e-mail and destroy all
copies of the original message."




<<Image010.jpg>> <<Image011.jpg>>

DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference

"The information transmitted intended only for the person or entity to which it is addressed
and may contain confidential and/or privileged material belonging to Ashok Leyland. Any
unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
If you are not the intended recipient, please contact the sender by reply e-mail and destroy all
copies of the original message."




<<cardholder dispute form.doc>>

DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference

"The information transmitted intended only for the person or entity to which it is addressed
and may contain confidential and/or privileged material belonging to Ashok Leyland. Any
unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
If you are not the intended recipient, please contact the sender by reply e-mail and destroy all
copies of the original message."




<<Picture 002.jpg>>

DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference
I am (Pradeep Kumar Rawat) account holder in your branch last four year, but now I am facing with some problem. As on 2nd Oct-2010 three debit transaction of Rs.1001 is made from my account but I don’t know about this transaction and who made this transaction, but amount of Rs.1001 have credited in my account automatically and again Rs.1210 is debited. so I requested to you please query about this transaction..

ACCOUNT DETAILS.

NAME-PRADEEP KUMAR RAWAT

AC NO. [protected]

CARD NO.[protected]

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