Axis Bank Complaints & Reviews

dear Sir,

I have made a transaction through my credit card No. [protected]on 19.12.2009 for purchase of tickets of Essel World for Rs. 2460/- which was not approved by AXIS Bank Credit Card Division till 21.12.2009(Date of Visit in Essel World). Since on non -receipt of payment from Axis Bank the Essel World, Mumbai has not allowed to enter me on 21.12.2009. On being inquired from Customer Care it has been informed that the said transaction is pending and it can be cancelled from Merchant end, on simply sending fax from Essel World. I have made another transaction of Rs. 2460/- on dated 21.12.2009 to enter the Essel world. The fax related to cancellation of said transaction has already with me and acknowledgment of the same is with me. On further being enquired from AXIS Bank on 27.12.2009 I have been informed that the same transaction cannot be canceled as the said transaction has been approved.

Since the essel Wold has not performed the services on account of payment the tranaction dated 19.12.2009 should be cancelled as it is a major lapse on part of Bank who did no provide me services which required to given to a loyal customer like me, hence you are requested to help me to cancel the above transaction at the earliest.


Yours truly

Umesh Talwar
[protected]

Dear Sir,

I have lost my credit card today in Bodh Gya (on 2 7 Dec. 2009.) Today being suday I can not call up the customer care as Internet is down in Bodh Gya. My savings bank account no with AXIS bank in Gangtok is last five digits are[protected]. Kindly block all the payment if any one uses this ATM card for withdrawing cash. I shall be most grateful for the prompt action. I have lodged police complaint here in Bodh Gya also. Thanking for your help. Dr Mool Raj Kotwal SavingsBank account NO[protected]. Axis bank Gangtok Sikkim,

To : Chairman n Mg. director.
from : Dr.(Mrs.) Prajakta P. Deshmukh
------
today i am being handed over a cheque bearing no.271203 dated 11.12.09 for rs.2463.00 drawn in favour of Chintamani CHS Ltd., where i reside, for the reason "drawers signature differs".

i am maintaining this account for more than two years now n bank is holding Rs.1,00,000.00 in fixed deposit n more than Rs.50,000 are lying idle in my above mentioned a/c.

i fail to understand why the cheque is returned? because any body can make out that no fraud can take place if cheque is drawn in favour of Govt.Departments/Municipal/Banks/MTNL and housing societies. the efficiency o[censored]r bank has landed me in deep trouble as this is first instance when my cheque is returned in my life.

on receipt of this returned cheque my husband - Dr. Pradeep Deshmukh, called on ur efficient officer - mr. muddassar, n he asked him why my cheque was returned for the reason which is not acceptable to us as i hv signed on that cheque as i am signing usually.

any sensible officer could have replied that we should not hv returned the cheque n hv called u n confirmed from u whether i have issued the cheque or not. i am working just two minutes walk from ur branch n they could have called me personally n asked me sign again or confirm. when my husband told him that even when the signature is correct why the cheque is returned? then what is use of maintaing the account with ur bank?better v close the account!ur efficient officer-mr.muddassar- immediately replied ok, close the account when my husband told him that he will approached ur higher ups for redressal of grievance he carelessly replied to go anywhere n banged the phone.

now pl look into the matter n punish the errant officials as well as instruct them to honour the cheques even signature may be differing issued in favour of departments as mentioned by me above.

with best regards, tks n bi

dr.(mrs.)prajakta pradeep deshmukh

Sir,
I am having a savings account with axis bank no. [protected] with internet banking facility. For last two month I am unable to connect the internet banking due to some error occured in my one touch net secure device which every time generates a wrong code. After intimating this problem to their customer care service for several times no result came. Also wrote several e-mails to IBRM service of axis bank. Every time they reply promptly saying problem has been sorted out. But when I try to connect the internet banking the same error message appears. Then I sent the snap shot of the computer screen with the error message and the print screen with the error message to IBRM. Now they have stopped replying to my mails. I went twice to the branch (Golpark, Kolkata) given written application. Though already a month is over after giving the application at the branch I am yet to get a reply / answer from them. Please advice me under this type of situation what should I do? To whom to approach?

Deepa Mishra
mobile: +91 [protected]

Axis Bank has recently initiated one mutual fund in which they are charging Rs.250/- per application. While SEBI has clearly stated that no charges would be levied at the entry for any mutual fund.

Therefore I feel it is unjustified and calls for SEBI/or any relevant authority's attention. Some innocent public who are not aware of these rules have already given that money. Moreover, it is not clear in theirfund offer what sort of consultation they would provide in a new fund?

Guess how much money the Axis bank would earn on a 1 million application (2.5 crores !!!) just for nothing....

I have an axis bank account which was opened as a salary account on jan'08. I had switched to other company. so I need to open a salary account in HSBC. there is no salary credited in axis bank account. On jul'09 they have debited 750 rs. They did not inform like they have converted my salary account to a saving account. When i met the bank person, he told me to write a letter to manager t revert the amount. I did. 3 times i met the person after i gave the letter.. but no response. Again they debited 750 rs. they didnt make any charge for 9 months, suddenly they converted my account as salary account and start debitting money. EVEN I HAVE INTERENT AND PHONE BANKING, THEY KEEP CALLING ME FOR CREDIT CARDS AND SOME NEW SCHMES IF THEY INTRODUCE. BUT THERE IS NO INTIMATION FOR CHANGING ACCOUNT TYPE. SUPRISING THING IS THEY DEBIT 150 OF TAX FOR 750 RS. THERE IS NO PROPER RESPONSE. LET THEM STOP PULLING MONEY FROM PEOPLE.

MY ATM Card of Axis Bank strucked while I was operating at Canara Bank ATM counter near cantonment Railway station. I have approched Canara Bank ATM Cell (Mr Krishnamoorthy) as the strucked card have not received back in my Axis Bank. I have been refused by canara bank atm cell asper their standard pattern!!! I have to pay Rs 150/= if i have to have new atm card from Axis bank !!! Why they are not following like other cases ? Please help to get back the ATM card from canara bank.

Axis bank manager

my debit card number :[protected]

Sir i have visited an Citibank atm today at arround 7 PM at THE HUB goregaon east branch and processed for Rs 8000/- cash withdrawl from my debit card it was processed but the error has been reported and money was not issued and i got the reciept indicating

Sr. no. 009997
card number: 5267xxxxxx869047
trxn: cash withdrawal
acct: saving
0614 DISPENSER FAILURE

REQUEST NOT SERVICED

PLEASE TRY AGAIN LATER
OR
CALL CITIPHONE

and i could not get money

BUT since i was in the need of money i tried again and with same card again i got the money and for my surprise
i got the reciept representing 8000/- + 8000/- withdawal i.e. sixteen thousand withdrawal

please rectify the error as it gave me quite a good shock.

thanking you

regards

pande kripashanker

have forgotten my axis transaction password.please forward me my new transacton password . my saving a/c no[protected] & customer ID no.[protected]. my moble no. [protected]

Dear Sir,
I Have received Debit Card No [protected] , in the month of Oct 09 Which is of no use to me as I have not received the Pin Number. When I Enquired I am being told that the same has been sent through courier(did not mention which courier) and the courier person could not trace the address which is ridiculous, as i stay in a very prominent place and keep receiving other couriers . Unfortunately till date I have not received the same. Kindly Mail me the courier name and air way bill No, so that I can follow-up with the same. Such a negligence on part of such a foreign Bank (Bad public relation) like you is not expected.Also the staff were very rude when i called up the particular branch.

Please treat the matter as most urgent and do the needful.

Thanking You.
Yours Truly

Sharada.P

Dear Sir/Madam,

Myself Harsh Joshi was an credit card holder of Axis bank card no [protected],i was very happy with the card and services of your bank but due to some financial crisis and recession period in between i was unable to pay my dues on time and then once suddenly i was called by your collection team for not making a payment for more than three months for which i was paying interest,i was told to pay the amount which was used by me and interest part will be waived off and i can again use the card so i said ok and i paid the amount(principal) and they gave me a settlement letter and they had put my name in cibil records for which for a small amount i am stuck in life so i will advice the senior management to keep proper staff and also to inputt proper information to their staff so that people like me who was going to pay the amount late with interest and had to pay early due to false committment given by the collection team and your bank official,

I am also ready to pay the remaining amount with interest if the bank gives me a guarantee that my name would removed out of cibil records

Fraudulent purchase from my AXIS DEBIT CARD

A FRAUDULENT PURCHASE FROM MY AXIS DEBIT CARD HAS BEEN MADE OF AMOUNT RS 25883

MY ACCOUNT NO. [protected]
CONTACT NO.[protected]

ON 1/12/09 MY WIFE FORGET TO TAKE HER CARD FROM MACHINE AND AFTER THAT 25883 RS. PURCHASE DONE FROM MY CARD BY SOME BODDY.
ON 9/12/09 WHEN I HAVE MY PASS BOOK I REALISE THAT SOME BODDY USE MY DEBIT CARD AND HE HAS MADE PURCHASE OF RS.25883 AT DIFF. PLACES.

IMMEDEATLY I HAVE BLOCK MY CARD ON 9/12/09. BUT ON MY CARD MY WIFE PHOTO & SIGN OALSO APPERAR THEN HOW ANOTHER PERSON CAN USE IT .I HAVE GOT ALL THE BILL S AND SLIP FOR THAT TRANSACTION SIGN ALSO NOT MATCHING WITH THAT SLIP.ALSO THEY DONOT TAKEN ID PROOF.

SO PLEASE ACTION AGAINS THAT STORES AND HELP ME TO CHARGE BACK THAT MONEY.

THIS IS MY TWO MONTH AND MY ACCOUNT IS ONLY 1000 RS.

SO PLS. HELP AS ERLIAST AS POSSIBLE.

REGARDS,
VIRAL PATEL,DEVIKA PATEL
[protected]

I have not received my bank Statement from 01.07.2009- 31.10.2009

Already I was charged for a Merchant Transaction (in Euros), for which I complained & my bank is probing details & requires 120 days.
This occurred on 2nd Nov 09.

Their was another transaction made on 11th Nov 09.
This was in USD ($), where my currency is INR. My bank felt it was a fraud, called me, blocked my card, and issued a new one.
For this I sent the request form again. But on 30th Nov 09, they say it cant be processed as it was made online in a secure way.

http://www.cerias.purdue.edu/site/blog/post/verified-by-visa-issues/

This site clearly shows that Visa user id can be easily hacked if card details is known. Also when i dint know my user id, I used "Forget Password" to retrieve my user id & reset my password.

So it is a flaw of Visa or my bank to not have a secure way of this process.

Please help me out in this regard, where in the actual culprit can be caught and my money returned.

I have repeatedly called and sent mails to the merchant (requires 2days to reply), Axis Bank (requires 24hrs), Visa....but I dint get any reply from the merchant till now.

They say

We take this opportunity to inform you that, the transaction (Verified by Visa) done on November 11, 2009 of Rs. xxx /- is done by entering User ID and password available only with the cardholder. The Merchant Acquiring Bank has successfully claimed the transaction. Since these are done in secure environment with ECI indicator '5' there are no dispute rights. Hence no dispute/charge back can be raised and cardholder is liable to pay the charges.
We regret for the inconvenience cause in this regard.

Please help in this issue.

Dear Sir,

I had requested to Bank Officials since last month for closure of account in the below append mail but no budy is responding from their side.

Please help me.

Regards
Sandeep Bajaj

From: Sandeep Bajaj <[protected]@yahoo.co.in>
To: [protected]@axisbank.com
Cc: [protected]@axisbank.com; cmt.[protected]@axisbank.com; ibrm.[protected]@axisbank.com; Customer.[protected]@axisbank.com; Puruliya.[protected]@axisbank.com
Sent: Wed, 25 November, 2009 1:02:10 PM
Subject: Fw: Fw: RE:'AXISIBRM=[protected]' Closure of bank account no.[protected]


Dear Smt. Kakoli Majumdar,

I would like to hear somthing form you. I had suffered lot please help me.

Please do reply.

Regards
Sandeep Bajaj
+91 [protected]




----- Forwarded Message ----
From: Sandeep Bajaj <[protected]@yahoo.co.in>
To: Puruliya.[protected]@axisbank.com; [protected]@axisbank.com
Cc: ibrm.[protected]@axisbank.com; Customer.[protected]@axisbank.com; Bhavnagar.[protected]@axisbank.com
Sent: Mon, 23 November, 2009 6:45:57 PM
Subject: Re: Fw: RE:'AXISIBRM=[protected]' Closure of bank account no.[protected]


Dear Mr.Prasenjit Basu,



Finally I have landed in same place where I have started.



I had request you in append mail for passing necessary entries however you have not done the same.



Mr. Mrunal Parekh, DM of Bhavnagar branch refused to accept the documents.



In the current year I had made a transaction of just of Rs.78600 against that I had paid consolidation charges of Rs.3355.



So, is it justifiable?? When i had opened account in you BANK, your rep. shown me so many green picture now for closure of my account i am begging.







Dear Smt. Kakoli Majumdar,



I had marked you all the append mail CC since my first request.



I dont know if you people or your bank are working in this way where a people get caught & you are not allowing him to go till his death then where sufferer can get shelter??



Now its a request if you can help me out then i will be highly oblige.



Otherwise, I dont know how where I should go or have to search for shelter



Regards
Sandeep Bajaj
+91 [protected]




[protected][protected][protected][protected]
From: "Puruliya.[protected]@axisbank.com" <Puruliya.[protected]@axisbank.com>
To: Sandeep Bajaj <[protected]@yahoo.co.in>
Cc: ibrm.[protected]@axisbank.com; Customer.[protected]@axisbank.com; Bhavnagar.[protected]@axisbank.com; [protected]@axisbank.com
Sent: Mon, 23 November, 2009 12:58:32 PM
Subject: Re: Fw: RE:'AXISIBRM=[protected]' Closure of bank account no.[protected]


Dear Sir,
Please submit the said cheque book & debit card of the relevant a/c to the Bhavnagar Branch so that they can send a confirmation of receipt from their end as well as submit the prescribed a/c closure format to thatr branch.

Regards,

Prasenjit Basu
Manager Operations
Mobile - [protected]
Purulia Branch <SOL:397>
Tel:[protected]/229500, Fax:[protected]



-----Sandeep Bajaj <[protected]@yahoo.co.in> wrote: -----


To: Puruliya.[protected]@axisbank.com
From: Sandeep Bajaj <[protected]@yahoo.co.in>
Date: 11/23/2009 12:24PM
cc: ibrm.[protected]@axisbank.com, Customer.[protected]@axisbank.com, bhavnagar.[protected]@axisbank.com, [protected]@axisbank.com
Subject: Re: Fw: RE:'AXISIBRM=[protected]' Closure of bank account no.[protected]

Dear Mr. Prasenjit Basu,

I am waiting for your response.

Regards
Sandeep Bajaj
+91 [protected]

--- On Fri, 20/11/09, Sandeep Bajaj <[protected]@yahoo.co.in> wrote:


From: Sandeep Bajaj <[protected]@yahoo.co.in>
Subject: Re: Fw: RE:'AXISIBRM=[protected]' Closure of bank account no.[protected]
To: Puruliya.[protected]@axisbank.com
Cc: ibrm.[protected]@axisbank.com, Customer.[protected]@axisbank.com, bhavnagar.[protected]@axisbank.com, [protected]@axisbank.com
Date: Friday, 20 November, 2009, 7:35 PM


Dear Mr. Prasenjit Basu,

Please do a favour to me!

Right now i am in Bhavnagar (Gujarat) hence I can submit all the document at Bhavnagar branch. Please pass the necessary entries & also intimate to the operational head of Bhavnagar Branch so that they can accept all the document on behalf of your branch.

Otherwise I have to send it to you via registered post.

Please do this favour.

Regards
Sandeep Bajaj
+91 [protected]

--- On Tue, 17/11/09, Puruliya.[protected]@axisbank.com <Puruliya.[protected]@axisbank.com> wrote:


From: Puruliya.[protected]@axisbank.com <Puruliya.[protected]@axisbank.com>
Subject: Re: Fw: RE:'AXISIBRM=[protected]' Closure of bank account no.[protected]
To: "Sandeep Bajaj" <[protected]@yahoo.co.in>
Cc: ibrm.[protected]@axisbank.com, Customer.[protected]@axisbank.com
Date: Tuesday, 17 November, 2009, 9:38 AM


Dear Sir,
We are yet to receive the unused cheque book & debit card pertaining to the a/c requested to be closed.
Kindly send the same at the earliest so that we can proceed for the closure.

Regards,

Prasenjit Basu
Manager Operations
Mobile - [protected]
Purulia Branch <SOL:397>
Tel:[protected]/229500, Fax:[protected]



-----Sandeep Bajaj <[protected]@yahoo.co.in> wrote: -----


To: Puruliya.[protected]@axisbank.com
From: Sandeep Bajaj <[protected]@yahoo.co.in>
Date: 11/16/2009 09:21PM
cc: ibrm.[protected]@axisbank.com, customer.[protected]@axisbank.com
Subject: Fw: RE:'AXISIBRM=[protected]' Closure of bank account no.[protected]

Dear Sir,

As per append mail, I had requested you to close my account with immediate effect, however I have not received any confirmation form your side.

I would request you please confirm me about cosure of my account.

Regards
Sandeep Bajaj
Mobile No.[protected]
A/c no.[protected]

--- On Sat, 14/11/09, Sandeep Bajaj <[protected]@yahoo.co.in> wrote:


From: Sandeep Bajaj <[protected]@yahoo.co.in>
Subject: Fw: RE:'AXISIBRM=[protected]' Closure of bank account no.[protected]
To: Puruliya.[protected]@axisbank.com
Date: Saturday, 14 November, 2009, 6:37 PM


Dear Sir,

I would like to close my account with immediate effect as i ave sifted from west bengal to Gujarat.

All the documentns (Viz.Unused cheque, debit card, pass book etc..) I will submit through speed post shortly.

Thanks & Regards
Sandeep Bajaj
A/c no.[protected]

--- On Sat, 14/11/09, IBRM <ibrm.[protected]@axisbank.com> wrote:


From: IBRM <ibrm.[protected]@axisbank.com>
Subject: RE:'AXISIBRM=[protected]' Closure of bank account no.[protected]
To: "Sandeep Bajaj" <[protected]@yahoo.co.in>
Date: Saturday, 14 November, 2009, 10:45 AM


Dear Sir/Madam,

Thank you for writing to us.


This e-mail address is specific to your iConnect related queries only.

With regards to the mentioned query. You are kindly requested to mail at
Puruliya.[protected]@axisbank.com

OR

You can call at any of following Toll Free numbers which can be accessed from anywhere in India, from a Landline or Cell phone.

[protected]
[protected]
[protected]

From a BSNL or MTNL landline[protected]from anywhere in India)

Or

You can dial any of the following numbers convenient to them by adding relevant city codes as required (from anywhere in India)

Ahmedabad 26536232
Bangalore 25317830
Bhopal 2 579009
Bhubaneswar 2572955
Chandigarh 2620489
Chennai 28123888
Gurgaon 2309447
Guwahati 2341818
Hyderabad 23418888
Jaipur 2228866
Jammu 2471156
Kolkata 22839971
Lucknow 2230857
Mumbai 25260501
New Delhi 23736555
Patna 2205810
Shimla 2627711
Trivandrum 2558588

Looking forward to having you as one of our esteemed customers and hoping that you find our services very convenient.

Regards
IBRM-Desk
Central Office
AXIS Bank Ltd

-----Original Message-----
From: Sandeep Bajaj ( [protected]@yahoo.co.in )
Date: Friday, November 13, 2009 08:33 PM
To: [protected]@axisbank.com ( [protected]@axisbank.com )
Cc: customer.[protected]@axisbank.com ( customer.[protected]@axisbank.com )
Subject: Closure of bank account no.[protected]

Dear Sir,

I would like to close my account with immediate effect as i ave sifted from west bengal to Gujarat.

All the documentns (Viz.Unused cheque, debit card, pass book etc..) I will submit through speed post shortly.

Thanks & Regards
Sandeep Bajaj
A/c no.[protected]


[protected][protected][protected][protected]
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