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[Resolved]  Axis Bank — Wrongly Amount deducted against the failed transaction

Dear Sir
on 25th of sep09 at the time of buying the movie ticket online from Cinemax,in the screen showed the transaction failed but for the same amount deducted of Rs.320/-
& after giving the repeated E mail, Bank had reverted with the Solution as they cant give the money back

Unable to attach the file & if I can get a mail I d then i will be able to send the failed tansacted file.



Regards,
Jay Ray
+[protected]

& the mail details are mentioned below








Jay Ray | On-Boarding-Kolkata| Customer Service Delivery | T +[protected]/35 | F +[protected] | M +91 [protected]

Dishnet Wireless Ltd., Infinity Building, Tower II, 6th Floor, Sector V, Salt Lake, Kolkata-700091.




[protected][protected][protected][protected]

From: Jay Ray
Sent: Thursday, December 03, 2009 11:41 AM
To: Jay Ray
Subject: FW: RE:'AXISIBRM=[protected]' RE: Your AXIS Bank Credit Card Statement for the Month of October,2009









Jay Ray | On-Boarding-Kolkata| Customer Service Delivery | T +[protected]/35 | F +[protected] | M +91 [protected]

Dishnet Wireless Ltd., Infinity Building, Tower II, 6th Floor, Sector V, Salt Lake, Kolkata-700091.




[protected][protected][protected][protected]

From: Jay Ray
Sent: Wednesday, December 02, 2009 6:45 PM
To: Jay Ray
Subject: FW: RE:'AXISIBRM=[protected]' RE: Your AXIS Bank Credit Card Statement for the Month of October,2009






[protected][protected][protected][protected]

From: Customer Services [mailto:customer.[protected]@axisbank.com]
Sent: Tuesday, November 24, 2009 7:20 PM
To: Jay Ray
Subject: RE:'AXISIBRM=[protected]' RE: Your AXIS Bank Credit Card Statement for the Month of October,2009



Dear Mr. Roy,



This is with reference to your e mail dated November 24 , 2009 to customer.[protected]@axisbank.com regarding transaction details.



We regret for the inconvenience cause in this regard.



We are sorry to inform you that, disputed transaction is a successful E-com transaction (VERIFIED BY VISA) by entering user id and password available only with the cardholder. The merchant acquiring bank has successfully claimed the transaction. Since these are done in secured environment with ECI indicator 5 there are no dispute rights. Hence no dispute and charge back can be raised and cardholder is liable to pay the charges.



We appreciate your time and business.



For any further clarification, do write to us or call on our 24-Hour

Customer Services help line[protected]/[protected] (BSNL or MTNL

landlines), we will be glad to assist you.



Regards

Customer Service Desk

AXIS Bank - Credit Card Center

CS 112







-----Original Message-----
From: Jay Ray (JAY.[protected]@AIRCEL.CO.IN)
Date: Tuesday, November 24, 2009 10:34 AM
To: Customer Services (customer.[protected]@axisbank.com)
Subject: RE: RE: RE: Your AXIS Bank Credit CardStatement for the Month of October,2009



This is an continuation mail then just check the trail mail & confirm the process.





Jay Ray | On-Boarding-Kolkata| Customer Service Delivery | T +[protected]/35 | F +[protected] | M +91 [protected]

Dishnet Wireless Ltd., Infinity Building, Tower II, 6th Floor, Sector V, Salt Lake, Kolkata-700091.




[protected][protected][protected][protected]

From: Customer Services [mailto:customer.[protected]@axisbank.com]
Sent: Sunday, November 22, 2009 12:50 PM
To: Jay Ray
Subject: RE:'AXISIBRM=[protected]' RE: Your AXIS Bank Credit Card Statement for the Month of October,2009



Dear Mr. Roy,



This is with reference to your e mail dated November 20,2009 to customer.[protected]@axisbank.com regarding credit card details.





We apologize for the delay in responding to your query.



We would request you to elaborate your query for us to get a clearer picture so as to assist you further.





Further, we wish to inform you that, as on date your credit card is active and you can use it.



We appreciate your time and business.



For any further clarification, do write to us or call on our 24-Hour

Customer Services help line[protected]/[protected] (BSNL or MTNL

landlines), we will be glad to assist you.



Regards

Customer Service Desk

AXIS Bank - Credit Card Center

CS 112







-----Original Message-----
From: Jay Ray (JAY.[protected]@AIRCEL.CO.IN)
Date: Friday, November 20, 2009 11:11 AM
To: Customer Services (customer.[protected]@axisbank.com)
Subject: RE: RE: RE: Your AXIS Bank Credit CardStatement for the Month of October,2009



Dear Team

If the status is showing that cancelled but still you are saying its positive then, you don’t leave me any Space for the same.





Jay Ray | On-Boarding-Kolkata| Customer Service Delivery | T +[protected]/35 | F +[protected] | M +91 [protected]

Dishnet Wireless Ltd., Infinity Building, Tower II, 6th Floor, Sector V, Salt Lake, Kolkata-700091.




[protected][protected][protected][protected]

From: Customer Services [mailto:customer.[protected]@axisbank.com]
Sent: Thursday, November 19, 2009 7:19 PM
To: Jay Ray
Subject: RE:'AXISIBRM=[protected]' RE: Your AXIS Bank Credit Card Statement for the Month of October,2009





Dear Mr. Roy,



This is with reference to your e mail dated November 18 2009 to customer.[protected]@axisbank.com regarding request for initiation of dispute and cancellation of credit card.



We regret for the inconvenience cause in this regard..





We are sorry to hear of your decision to close your AXIS credit card account. You have been a Valued customer to AXIS bank and we truly appreciate your business with us. We are thankful you shared the reason of your decision to cancel your Credit card account and give us an opportunity to do what we can to retain your business.



We need to inform you that, as the merchant acquiring bank has successfully claimed the transaction. Since these are done in secured environment with ECI indicator 5 there are no dispute rights. Hence no dispute and charge back can be raised for

the said transaction.



Further, we like to inform you that, your silver credit card has various benefits as mentioned below.



Plus Points rewards program.

Interest free credit period up to 50 days.

e Shop card for safe internet purchases.

Mobile Alerts .

Global emergency assistance thru Visa.

Revolve facility .

Auto debit facility .

Global acceptance .

EMI Facility .

Lifetime Free card.



We wish to inform you that, as on date there is no outstanding balance payable on your credit card account.



We appreciate your time and business.



For any further clarification, do write to us or call on our 24-Hour

Customer Services help line[protected]/[protected] (BSNL or MTNL

landlines), we will be glad to assist you.



Regards

Customer Service Desk

AXIS Bank - Credit Card Center

CS 112





-----Original Message-----
From: Jay Ray (JAY.[protected]@AIRCEL.CO.IN)
Date: Wednesday, November 18, 2009 02:58 PM
To: Customer Services (customer.[protected]@axisbank.com); Customer Services (customer.[protected]@axisbank.com)
Subject: RE: RE: RE: Your AXIS Bank Credit CardStatement for the Month of October,2009



How a cardholder will know the same, as per the booking status in concern that is showing cancelled.

If not possible to give the cash back then

Tell me the way out for surrender the Credit card.





Jay Ray | On-Boarding-Kolkata| Customer Service Delivery | T +[protected]/35 | F +[protected] | M +91 [protected]

Dishnet Wireless Ltd., Infinity Building, Tower II, 6th Floor, Sector V, Salt Lake, Kolkata-700091.




[protected][protected][protected][protected]

From: Customer Services [mailto:customer.[protected]@axisbank.com]
Sent: Wednesday, November 18, 2009 2:21 PM
To: Jay Ray
Subject: RE:'AXISIBRM=[protected]' RE: Your AXIS Bank Credit Card Statement for the Month of October,2009





Dear Mr. Roy,



This is with reference to your e mail dated November 10 , 2009 to customer.[protected]@axisbank.com regarding request for initiation of dispute.



We apologize for the delay in responding to your complaint.



We need inform you that, disputed transaction is a successful E-com transaction (VERIFIED BY VISA) by entering user id and password available only with the cardholder. The merchant acquiring bank has successfully claimed the transaction. Since these are done in secured environment with ECI indicator 5 there are no dispute rights. Hence no dispute and charge back can be raised and cardholder is liable to pay the charges.



We regret for the inconvenience cause in this regard.



For any further clarification, do write to us or call on our 24-Hour Customer Services help line[protected]/[protected] (BSNL or MTNLlandlines), we will be glad to assist you.



Regards

Customer Service Desk

AXIS Bank - Credit Card Center

CS 112







-----Original Message-----
From: Jay Ray (JAY.[protected]@AIRCEL.CO.IN)
Date: Tuesday, November 10, 2009 06:00 PM
To: Customer Services (customer.[protected]@axisbank.com)
Subject: FW: RE: RE: Your AXIS Bank Credit CardStatement for the Month of October,2009











Jay Ray | On-Boarding-Kolkata| Customer Service Delivery | T +[protected]/35 | F +[protected] | M +91 [protected]

Dishnet Wireless Ltd., Infinity Building, Tower II, 6th Floor, Sector V, Salt Lake, Kolkata-700091.




[protected][protected][protected][protected]

From: Jay Ray
Sent: Tuesday, November 10, 2009 12:59 AM
To: 'Customer Services'
Cc: '[protected]@rediffmail.com'; 'jay.[protected]@gmail.com'
Subject: RE: RE:'AXISIBRM=[protected]' RE: Your AXIS Bank Credit Card Statement for the Month of October,2009
Importance: High



Dear Team,

Refer the attached file of Complain Sheet & the failure details with Print screen.



Kindly confirm the status ASAP.















Jay Ray | On-Boarding-Kolkata| Customer Service Delivery | T +[protected]/35 | F +[protected] | M +91 [protected]

Dishnet Wireless Ltd., Infinity Building, Tower II, 6th Floor, Sector V, Salt Lake, Kolkata-700091.




[protected][protected][protected][protected]

From: Customer Services [mailto:customer.[protected]@axisbank.com]
Sent: Monday, November 02, 2009 2:13 PM
To: Jay Ray
Subject: RE:'AXISIBRM=[protected]' RE: Your AXIS Bank Credit Card Statement for the Month of October,2009





Dear Mr. Roy ,



This is with reference to your e mail dated October 31 , 2009 to customer.[protected]@axisbank.com regarding request for initiation of dispute.



We apologize for the delay in responding to your query.



We request you to kindly resend us the scan copy of dully filled and signed dispute form , to enable us to take the request for initiation of dispute on your credit card account.



We regret for the inconvenience cause in this regard....





We appreciate your time and business.



For any further clarification, do write to us or call on our 24-Hour

Customer Services help line[protected]/[protected] (BSNL or MTNL

landlines), we will be glad to assist you.



Regards

Customer Service Desk

AXIS Bank - Credit Card Center

CS 112





-----Original Message-----
From: Jay Ray (JAY.[protected]@AIRCEL.CO.IN)
Date: Saturday, October 31, 2009 05:16 PM
To: Customer Services (customer.[protected]@axisbank.com)
Subject: RE: RE: RE: Your AXIS Bank Credit CardStatement for the Month of October,2009



I do I manage to send u the Digital Signature,

Arrange a call back





Jay Ray | On-Boarding-Kolkata| Customer Service Delivery | T +[protected]/35 | F +[protected] | M +91 [protected]

Dishnet Wireless Ltd., Infinity Building, Tower II, 6th Floor, Sector V, Salt Lake, Kolkata-700091.




[protected][protected][protected][protected]

From: Customer Services [mailto:customer.[protected]@axisbank.com]
Sent: Saturday, October 31, 2009 2:00 PM
To: Jay Ray
Subject: RE:'AXISIBRM=[protected]' RE: Your AXIS Bank Credit Card Statement for the Month of October,2009





Dear Mr. Roy,



This is with reference to your e mail dated October 30 , 2009 to customer.[protected]@axisbank.com regarding request for initiation of dispute.



We regret for the inconvenience cause in this regard.....



We need to inform you that, the name mentioned (signature) in the dispute form is not matching with our records.





We are sending the soft copy of the dispute form for your kind attention.



We request you to kindly resend us the scan copy of dully filled and signed dispute form , to enable us to take the request for initiation of dispute on your credit card account.





We would also like to keep you informed that, we have updated the e-mail id jay.[protected]@aircel.co.in in our records. You will receive the monthly e-mail statement on this id.





We appreciate your time and business.



For any further clarification, do write to us or call on our 24-Hour Customer Services help line[protected]/[protected] (BSNL or MTNL

landlines), we will be glad to assist you.



Regards

Customer Service Desk

AXIS Bank - Credit Card Center

CS 112





-----Original Message-----
From: Jay Ray (JAY.[protected]@AIRCEL.CO.IN)
Date: Friday, October 30, 2009 05:38 PM
To: Customer Services (customer.[protected]@axisbank.com)
Subject: RE: RE: RE: Your AXIS Bank Credit CardStatement for the Month of October,2009



Refer the attached file do the needful at least by 3 days before my bill payment date.





Jay Ray | On-Boarding-Kolkata| Customer Service Delivery | T +[protected]/35 | F +[protected] | M +91 [protected]

Dishnet Wireless Ltd., Infinity Building, Tower II, 6th Floor, Sector V, Salt Lake, Kolkata-700091.




[protected][protected][protected][protected]

From: Customer Services [mailto:customer.[protected]@axisbank.com]
Sent: Friday, October 30, 2009 5:17 PM
To: Jay Ray
Subject: RE:'AXISIBRM=[protected]' RE: Your AXIS Bank Credit Card Statement for the Month of October,2009



Dear Mr. Roy,



This is with reference to your e mail dated October 29 , 2009 to customer.[protected]@axisbank.com regarding transaction details.



We regret for the inconvenience cause in this regard......



We need to inform you that, as per our records there have been two transactions done on your credit card account on September 25, 2009 at Cinemax Kolkata, KOLKATA for an amount of Rs. 340/- and of Rs. 620/- and it has been claimed by the merchant.





We are sending the soft copy of the dispute form for your kind attention, incase you wish to dispute the transactions.



We request you to kindly send us the scan copy of dully filled and signed dispute form , to enable us to take the request for initiation of dispute on your credit card account.



We would also like to keep you informed that, we have updated the e-mail id jay.[protected]@aircel.co.in in our records. You will continue to receive the monthly e-mail statement on this id.



We appreciate your time and business.



For any further clarification, do write to us or call on our 24-Hour Customer Services help line[protected]/[protected] (BSNL or MTNL

landlines), we will be glad to assist you.



Regards

Customer Service Desk

AXIS Bank - Credit Card Center

CS 112





-----Original Message-----
From: Jay Ray (JAY.[protected]@AIRCEL.CO.IN)
Date: Thursday, October 29, 2009 08:24 PM
To: Customer Services (customer.[protected]@axisbank.com)
Subject: RE: RE: RE: Your AXIS Bank Credit CardStatement for the Month of October,2009





in this bill twice amount deducted for Cinemax first one was attempted of amount Rs.340/- & but not confirmed but still the amount was deducted & I don’t want to pay the same.

Pls do the needful to close this.















Jay Ray | On-Boarding-Kolkata| Customer Service Delivery | T +[protected]/35 | F +[protected] | M +91 [protected]

Dishnet Wireless Ltd., Infinity Building, Tower II, 6th Floor, Sector V, Salt Lake, Kolkata-700091.




[protected][protected][protected][protected]

From: Customer Services [mailto:customer.[protected]@axisbank.com]
Sent: Thursday, October 29, 2009 3:36 PM
To: Jay Ray
Subject: RE:'AXISIBRM=[protected]' RE: Your AXIS Bank Credit Card Statement for the Month of October,2009



Dear Mr. Roy,



This is with reference to your e mail dated October 28, 2009 to customer.[protected]@axisbank.com regarding credit card details.



Thank you for writing to us.



We would request you to elaborate your query for us to get a clearer picture so as to assist you further..



Further, the total outstanding balance on your credit account as on date is Rs. 1,674.09 /-



We appreciate your time and business.



For any further clarification, do write to us or call on our 24-Hour

Customer Services help line[protected]/[protected] (BSNL or MTNL

landlines), we will be glad to assist you.



Regards

Customer Service Desk

AXIS Bank - Credit Card Center

CS 112





-----Original Message-----
From: Jay Ray (JAY.[protected]@AIRCEL.CO.IN)
Date: Wednesday, October 28, 2009 10:50 AM
To: Customer Services (customer.[protected]@axisbank.com)
Subject: RE: RE: RE: Your AXIS Bank Credit CardStatement for the Month of October,2009



Credit Card Number [protected]

Card Holder Name (Name appearing on Credit Card) Jay Roy

Date of Birth (dd-mm-yyyy[protected]

Card Validity Date (MM-YY) 05-11







Jay Ray | On-Boarding-Kolkata| Customer Service Delivery | T +[protected]/35 | F +[protected] | M +91 [protected]

Dishnet Wireless Ltd., Infinity Building, Tower II, 6th Floor, Sector V, Salt Lake, Kolkata-700091.




[protected][protected][protected][protected]

From: Customer Services [mailto:customer.[protected]@axisbank..com]
Sent: Tuesday, October 27, 2009 9:06 PM
To: Jay Ray
Subject: RE:'AXISIBRM=[protected]' RE: Your AXIS Bank Credit Card Statement for the Month of October,2009





Dear Mr. Roy,



This is with reference to your e mail dated October 27 , 2009 to customer.[protected]@axisbank.com regarding credit card details.



We regret for the inconvenience cause in this regard........



We would request you to elaborate your query for us to get a clearer picture so as to assist you further.



You can also view your Axis Bank Credit Card statements online by visiting www.axisbank.com or click on https://www.axispay.co.in/AxisBankCCStatements/Web/Retail/GetDates.aspx.



Once you visit the website, there is a link on the left side of your web page under Quick access as "Credit Card Statement". When you click on this link, you will have to provide the following information to view your statements online:



Credit Card Number [protected]

Card Holder Name (Name appearing on Credit Card) Jay Roy

Date of Birth (dd-mm-yyyy[protected]

Card Validity Date (MM-YY) 05-11





We appreciate your time and business.



For any further clarification, do write to us or call on our 24-Hour Customer Services help line[protected]/[protected] (BSNL or MTNL

landlines), we will be glad to assist you.



Regards

Customer Service Desk

AXIS Bank - Credit Card Center

CS 112





-----Original Message-----
From: Jay Ray (JAY.[protected]@AIRCEL.CO.IN)
Date: Tuesday, October 27, 2009 08:21 PM
To: Customer Services (customer.[protected]@axisbank.com)
Cc: cc.[protected]@axisbank.........com (cc.[protected]@axisbank.com)
Subject: RE: Your AXIS Bank Credit Card Statement for the Month of October,2009





Dear Team,

340 rs wrongly debited form the account

Pls revert



Jay Ray

[protected]









1x5.jpg

Jay Ray | On-Boarding-Kolkata| Customer Service Delivery | T +[protected]/35 | F +[protected] | M +91 [protected]

Dishnet Wireless Ltd., Infinity Building, Tower II, 6th Floor, Sector V, Salt Lake, Kolkata-700091.





-----Original Message-----

From: cc.[protected]@axisbank.com [mailto:cc.[protected]@axisbank.com]

Sent: Tuesday, October 27, 2009 7:48 PM

To: Jay Ray

Subject: Your AXIS Bank Credit Card Statement for the Month of October, 2009



Dear Cardmember,



We value your relationship with Axis Bank.



We hope that your experience o[censored]sing Axis Bank Credit card has been enjoyable. We have attached your E-statement for the month with this mail..



For security reasons your card number and address are masked. Your E-Statement is password protected. The password is a combination of the first 4 letters of your name, in upper case, as it appears on your Monthly Card statement (ignore spaces) and the last 4 digits of your 16-digit Credit Card number (If your card has been upgraded/ reissued recently, please use the last 4 digits of your new card number). For instance, if your name appears on the monthly statement as VISHAL KUMAR with Card number as [protected], then the password would be VISH3456.



You need Internet Explorer ver 5.5 and Adobe Reader ver. 7 or above to open your statement. Adobe Reader can be downloaded from http://www.adobe.com/products/acrobat/readstep2.html



In case you have any queries / clarifications, please call us at our 24 Hour Customer Services helpline {[protected] (BSNL or MTNL landlines) /[protected]}, or write in to customer.[protected]@axisbank.com. Please do not reply to this email.



Thank you for choosing E-statement service.



Warm regards

AXIS Bank Credit Card



Disclaimer

[protected]

This e-mail is confidential and may also be legally privileged. If you are not the intended recipient, please notify us immediately; you should not copy, forward, disclose or use it for any purpose either partly or completely.. If you have received this message in error, please delete it and all copies from your system and notify us by e-mail to customer.[protected]@axisbank.com Internet communications cannot be guaranteed to be timely, secure, error or virus-free. Also, the Web/ IT/ Email administrator might not allow E-mails with attachment. Thus the sender does not accept liability for any errors



This e-mail message and its attachments are for the sole use of the intended recipients. It may contain proprietary, confidential, privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message, please do not read, copy, use or disclose this message or its attachments. Please notify the sender immediately and destroy all copies of this message and any attachments.

WARNING: This e-mail message including attachment(s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for any damage arising in any way from its use..

DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference




[protected][protected][protected][protected]

This e-mail message and its attachments are for the sole use of the intended recipients. It may contain proprietary, confidential, privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message, please do not read, copy, use or disclose this message or its attachments. Please notify the sender immediately and destroy all copies of this message and any attachments.
WARNING: This e-mail message including attachment(s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for any damage arising in any way from its use.


DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference




[protected][protected][protected][protected]

This e-mail message and its attachments are for the sole use of the intended recipients. It may contain proprietary, confidential, privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message, please do not read, copy, use or disclose this message or its attachments. Please notify the sender immediately and destroy all copies of this message and any attachments.
WARNING: This e-mail message including attachment(s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for any damage arising in any way from its use.
DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference
</HTML<>







[protected][protected][protected][protected]

This e-mail message and its attachments are for the sole use of the intended recipients. It may contain proprietary, confidential, privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message, please do not read, copy, use or disclose this message or its attachments. Please notify the sender immediately and destroy all copies of this message and any attachments.
WARNING: This e-mail message including attachment(s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for any damage arising in any way from its use.
DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference
</HTML<>




<<New Charge Dispute Form.doc>>




[protected][protected][protected][protected]

This e-mail message and its attachments are for the sole use of the intended recipients. It may contain proprietary, confidential, privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message, please do not read, copy, use or disclose this message or its attachments. Please notify the sender immediately and destroy all copies of this message and any attachments.
WARNING: This e-mail message including attachment(s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for any damage arising in any way from its use.
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DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference




[protected][protected][protected][protected]

This e-mail message and its attachments are for the sole use of the intended recipients. It may contain proprietary, confidential, privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message, please do not read, copy, use or disclose this message or its attachments. Please notify the sender immediately and destroy all copies of this message and any attachments.
WARNING: This e-mail message including attachment(s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for any damage arising in any way from its use.
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<<oledata.mso>> <<scan0003.zip>>

DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference




[protected][protected][protected][protected]

This e-mail message and its attachments are for the sole use of the intended recipients. It may contain proprietary, confidential, privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message, please do not read, copy, use or disclose this message or its attachments. Please notify the sender immediately and destroy all copies of this message and any attachments.
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Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference




[protected][protected][protected][protected]

This e-mail message and its attachments are for the sole use of the intended recipients. It may contain proprietary, confidential, privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message, please do not read, copy, use or disclose this message or its attachments. Please notify the sender immediately and destroy all copies of this message and any attachments.
WARNING: This e-mail message including attachment(s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for any damage arising in any way from its use.


DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference




[protected][protected][protected][protected]

This e-mail message and its attachments are for the sole use of the intended recipients. It may contain proprietary, confidential, privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message, please do not read, copy, use or disclose this message or its attachments. Please notify the sender immediately and destroy all copies of this message and any attachments.
WARNING: This e-mail message including attachment(s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for any damage arising in any way from its use.
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DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  4 CommentsShareTweet

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Axis Bank — DEDUCTED AGAINST FAILED TRANSACTION

Date- 01.01.2010


To
The Branch Manager
AXIS BANK
Karimganj Branch
Assam



Ref:- S/B A/c No.- [protected]


Dear Sir/Madam

With reference cited above, I would like to confirm you that yesterday i.e., on 31.12.2009 at 10.08 Am I went to Axis Bank ATM (ATM ID No.- S1AC2843) at R.B.C.Road, DumDum, Kolkata-28 to withdraw Rs 9000/- and accordingly I inserted the card and selected the button for withdrawal of Rs 9000/- Bad luck would have it, no money came out from the ATM and after few seconds my Debit Card automatically came out.

I again inserted the Debit Card and surprisingly noted that Rs 9000/- debited from my account.

So, you are requested to please credit Rs 9000/- immediately to my account as I am urgently needs of money.

Your prompt action is solicited/

Thanking You

Yours truly,


(ABHIJIT DAS)
charges 14000
axis bank has charged rupees 14000 in my a/c and now the r not lisiting any single word from me even they are not giving me any details for this 14000 PLS ADVISE WHAT WILL I DO?

HARSH CHOPRA

C-104 ASHOK VIHAR PHASE-1 DELHI-110052

[protected]
Axis Bank
Posted:[protected] by MAYURKUMAR B. BHUVA

DEDUCTED AGAINST FAILED TRANSACTION ON[protected]


To,
The Branch Manager,
AXIS BANK,
Gandhidham Branch,
Gujarat.



Ref:- A/c No.-[protected]


Dear Sir/Madam

With reference cited above, I would like to confirm you that on[protected] near about at 07.00 Pm, I went to Axis Bank ATM at ZAVERI BAZAR, Gandhidham, Gujarart to withdraw Rs 1000/- and accordingly I inserted the card and selected the button for withdrawal of Rs 1000/- Bad luck would have it, no money came out from the ATM and after few seconds my Debit Card automatically came out.

I again inserted the Debit Card and surprisingly noted that Rs 1000/- debited from my account.

Then at gandhidham branch, I reported about the same.They told me that the money would be deposired within 20 to 25 days.
But there was no result i was getting.Finally almost a week ago from today, i called to the branch, no body attended my call for 3 to 4 times in a proper manner.At last, they told me that i will get the money within 3 to 4 days.But STILL I HAVE NOT GET MY MONEY.
So, you are requested to please credit Rs 1000/- immediately to my account as I am urgently needs of money.

Your prompt action is solicited.
Thanking You

Yours truly,
(MAYURKUMAR BHUVA)

Axis Bank — failed transaction and deduct amount

Ref:- S/B A/c No. [protected]
Dear Sir/Madam,
I am rambabu,on the date[protected],i went to axis atm at yousufguda(hyderabad),and i am trying to withdraw the amount 1500 rupees and it gives error message and says "unable to process" and i am again tried it and this time i am able to withdraw the amont 1500 rupees.
On the next i went to sbi atm[protected] and i go for mini statement in that on the[protected] i done two withdraws of amount 1500,1500 respectively,but i got 1500 once only,for failed transaction in axis atm and i loss the amont 1500.This was my complaint,plz rectify it

Thanking You
Yours truly,
Rambabu
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    Customer satisfaction rating
    55%
    Complaints
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    Resolved
    5264
    Axis Bank Phone
    +91 22 2764 8000
    Axis Bank Address
    Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
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