[Resolved]  Axis Bank — Debit Card Pin

Address:

Maharashtra

I have been contacting Axis Bank customer services for my debit card pin since 25 February 2013. I haven't yet received my pin number yet & its been more than 6 months. I have placed several requests & complaints for it but their staff is reacting in a very pathetic way. They are not receiving my calls when I call their branch contact number. If they receive the call, then they put me on hold for more than 15 minutes but don't come back on the call. I have all request/complaint numbers along with the dates & details of what has happened.

Request No:[protected] Feb 2013 - Took a request & told that the pin will be delivered in 8 workings day. I waited but dint receive it.

Request No:[protected] May 2013 - Again took a request for a new pin & told that it will be delivered in 8 workings days. Again I waited but didn't receive this time as well.

COMPLAINT No:[protected] Jul 2013 - Took a complaint & told that this time for sure it will be delivered. I just asked them that, is my home branch situated on the Moon or Mars or on the Stars that its taking so much time for the courier of my pin to come???

COMPLAINT No:[protected] Jul 2013 - Told me that this complaint is taken very severely & for most sure will be delivered this time. Was told that my home branch staff will contact me. The branch staff did call me & told to call customer care & select 7th option to generate the pin. Why the hell then were your'll taking request since 6 months if it was so easy? I did call & keyed in all the necessary details. But when I keyed in my telephone number. The IVR politely told me that my number is not registered & to contact my home branch for it. If its not registered then why do Axis bank send me promotional & transaction details on the same number. So I called the home branch to get my number registered. The lady so sweetly told me that I will do that for you. But never turned up till date.

COMPLAINT No:[protected] Jul 2013 - Again told that this complaint will be given to my home branch's Branch Head. Agreed the fact thinking now it will be resolved finally. Forget about the branch head but yes the same branch staff contacted me again who told me to select the 7th option. He took my card details in such a manner that he will make the sun rise this time. Now I'm calling my home branch since so many days. They do receive my call but when I tell them my name, they put me on hold for decades & go home.

They should have told me at the 1st instance to visit my home branch for this issue, I would have visited but they failed to give me this information also. Such short term memory loss staff they have hired. Top of all this mess which has happened, on every call they tell me that the pin is chargeable for Rs 50/- hahahaha.

Axis Bank: We will charge you but along with a pathetic service.

My Email I'd is : cyril.[protected]@ymail.com

Regards

Cyril Pinto