| Address: Mumbai City, Maharashtra |
I received My Axis Bank Credit card Bill for April for Rs:0.45p ( Forty Five Paise Only). I called up Axis Bank Credit card customer care, on 1st of May 2013, and enquired whether I can make a cash payment against the above bill. I was told yes I Can make cash payment. I made the cash payment of Rs:0.50paise at Axis Bank's Nariman Point Branch on 3rd of May, well before due date.
I am was very much shocked to receive a Bill of Rs:56.18 in this current month. Upon enquiring, I was told that this were the charges for making cash payment of Rs:0.45 paise against my last bill. I called and informed that why was I not informed by the customer care executive nor the executive who accepted my cash payment that , if I make cash payment there would be charges that would be levied. I Called for the call records and again it was confirmed that the customer care executive had not informed me about the any cash payment charges that would be involved if I made any cash payment.
I requested the customer credit executive to waive off the charges however he pleaded his inability to do so.
This is a clear case of fleecing the customer. For making a cash payment of 0.45 paise I am being wrongly penalized with a cash payment charges of Rs:56.18. Had I been informed by the customer care executive of Axis Bank Credit, about the charges that I would have to pay for making cash payment I would have paid the amount by cheque. Imagine that for raising a bill of Rs:0.45 paise, the Bank has printed the statement, sent it by courier involving at least a cost of Minimum Rs:50/- and wasting precious paper and contributing to damage of environment.
Why is an honest customer who makes timely payment being penalized.
Aug 13, 2020
Complaint marked as Resolved
DEMAND DRAFT REQUEST — pending DD
MY TRANSACTION ID NO. 3534901 AND 3534932 AGAINST MY CREDIT CARD NO. [protected] AND [protected] RESPECTIVELY.PLEASE INFORM THE STATUS OF THE DISPATCH OF DEMAND DRAFTS AT MY MAILING ADDRESS.