| Address: Mumbai City, Maharashtra |
I received My Axis Bank Credit card Bill for April for Rs:0.45p ( Forty Five Paise Only). I called up Axis Bank Credit card customer care, on 1st of May 2013, and enquired whether I can make a cash payment against the above bill. I was told yes I Can make cash payment. I made the cash payment of Rs:0.50paise at Axis Bank's Nariman Point Branch on 3rd of May, well before due date.
I am was very much shocked to receive a Bill of Rs:56.18 in this current month. Upon enquiring, I was told that this were the charges for making cash payment of Rs:0.45 paise against my last bill. I called and informed that why was I not informed by the customer care executive nor the executive who accepted my cash payment that , if I make cash payment there would be charges that would be levied. I Called for the call records and again it was confirmed that the customer care executive had not informed me about the any cash payment charges that would be involved if I made any cash payment.
I requested the customer credit executive to waive off the charges however he pleaded his inability to do so.
This is a clear case of fleecing the customer. For making a cash payment of 0.45 paise I am being wrongly penalized with a cash payment charges of Rs:56.18. Had I been informed by the customer care executive of Axis Bank Credit, about the charges that I would have to pay for making cash payment I would have paid the amount by cheque. Imagine that for raising a bill of Rs:0.45 paise, the Bank has printed the statement, sent it by courier involving at least a cost of Minimum Rs:50/- and wasting precious paper and contributing to damage of environment.
Why is an honest customer who makes timely payment being penalized.
Aug 13, 2020
Complaint marked as Resolved
Axis Bank — Closure of Bank A/c
I was Priority Customer of Axis Bank Sector-17, Vashi, Navi-Mumbai Branch since five years. I requested the Bank in writing on 10.10.2008. But, my A/c has not been closed so far. Since Priority Customers are charged Rs.750 per quarter for not maintaining the Annual Quarterly Balance, and I have withdrawn almost my all money, I fear that the institution may not close the A/c. to extort mony from me. As per my previouse balance in the A/c. I can not be charged till March 2009.