Axis Bank Complaints & Reviews

Dear Sir / Madam,

I did not received my NRE Account‏ Debit Card despite regular follow up through Email with Axis bank -Ahmedabad Main Branch & its customer care email IDs since July' 2011.

I have signed forms for issuance of debit card twice too. But result remain the same.

Pl expite the matter.

Thanks and Regards,
Chirag Shukla
NRE Account Number : [protected]

I have applied for new debit card personally at axis bank chandloodia branch. I filled the form and every details then I said I want to apply for visa card he said it requires the photo in form. I said I doont have photoat this moment. Abhimanyu said then you can apply for mastercard. It doesn't need any photo. It was fifteeen days but still I did not received the same.. I askked many times at branch and customer care executives, buut they were unable to trace oout any solution.. Then afteer 25 days I reeived a call from branch executive abhimanyu saying that my requuest has been cancelled due to photo is missing in it. The guy sent back the form at my address. I returned it back to him. And 1 more month has been passed still not received anything at home. Trying get the information what happened to my request, noone is responding in ths...

Please do needful in this as I am facing this issue since more that 60 days still things are remained the same..

My account no. [protected]

My contact number is: [protected]

i applied for axis debit card on 20sep 2013. but i am not received still date my a/c no 570121 my no [protected]

I have not received my debit card yet and don't know why was it handed over to somebody else not in my relationship.Please let me know how I can get my debit card.I have applied it 2 months back and I am still waiting for it.please sort and send me new debit card I need it in urgent.

Service request number is 15051143 was opened

Getting same reply again and again that card has been received by someone.

I really don't understand how can your proof is going to help me when it do not give my name as the person receiving it.I didn't get any call nor any sms information about receiving my debit card, how can I trust you.And how can I trust any third person's name for receiving my debit card if I didn't receive any information about it.

I get same mail again and again stating debit card is received by some third person, I m expecting a new debit card which I have applied for and for which I will have to pay my yearly rental.

Is ther any confidentiality for Debit Card or it can be handed over to anyone u like? Is there any policy to inform the peerson that your debit card has been received? Or the person has to follow up again and agin to know the status? No courier details sent over mail or sms?

Hey you have family... Dont panic...
I dont know how my advice will help you but please read carefully.

1. Drop a mail to the customer care of the bank marking the senior authorities of the bank mentioning your situation. Br straight and frank. You paid the EMI for last 2 years not your situation is not permitting you to pay the EMI with such huge amount. You you want a reduction in the EMI for a longer period. As you have taken the loan, so you only have to pay it off. You have no choice but you can ask for a longer period with lower EMI. You can get all the mail id of the senior persons from the bank. Whenever you write a mail to the bank you mark the CIBIL(Mail id you can get from the site)

2. Dont pay anything. Tell them you want to settle your loan at one go. You tell you have no money and your situation is very bad to pay it off. Ask then you need a minimum payment. like 20%/30% of the remaining amount. Whatever the way they follow they can follow but you stick to it... One time come they will silent and agree for settlement with a minimum amount. In this case you name will reflect in CIBIL ad defaulter and in future you will be not eligible for any time of loan or credit card.

Now choice is yours... Dont ever try to commit suicide... Life is for once only.. njoy it dont spoil it... Kepp in thouch and update me.

Thanks,
Mukti Prusty

Dear Axis bank team,

I checked with NPCI team. Either my axis account or aadhaar number is in inactive state in NPCI. Please resolve my issue.

Regards
Sankar

Dear Bank Customer Team,

Please resolve my issue.

Either my axis bank account or Aadhaar might be in_active in NPCI. Please check with Ustab and resolve ASAP.

As you all know I have been requesting for a long time.

Thanks & Regards
Sankar

On Fri, Dec 20, 2013 at 4:19 PM, Sankar Burlagadda <[protected]@gmail.com> wrote:
Hi Utsab,

Thanks to share the details over the phone.

Aadhaar :[protected]

Dear Axis bank team,

My axis bank account number [protected] is in in_active status in NPCI. I have been requesting you since more than few months. Please request/send my account details to NPCI (Collaboratively work with NPCI and resolve my issue)

NOTE: Please don't respond like my Aadhaar number linked to my account in axis bank. I know that, in your axis bank database my Aadhaar linked to my a/c.

Regards
Sankar

On Tue, Dec 17, 2013 at 3:58 PM, Sankar Burlagadda <[protected]@gmail.com> wrote:
Regarding aadhar update in NPCI. I had discussion with vusthav (He is the contact person from NPCI team regards aadhar related queries Phone[protected] Extn 215, vusthav. As per his update, they process updating aadhar immediately.


On Tue, Dec 17, 2013 at 3:43 PM, <VSB.[protected]@axisbank.com> wrote:

Dear sir/madam

Greetings for the day

At the bank's end the request is processed.
The process is, NPC uploads the data collecting from the bank 's end.
This process takes more than 40 - 50 days.

At the banks' end, we have done the needful.


Thanks & regards
Venkat M | DM ops | Axis Bank | Madhapur l 500 081 |
ph :[protected]

"Freedom forges on Destiny"

We do offer these products:-
Financial Advisory Services... Investments (LIfe Insurance & Mutual Funds) / General Insurance / Home Loans / Car Loans / Personal Loans & Travel Cards


-----Sankar Burlagadda <[protected]@gmail.com> wrote: -----
To: VSB.[protected]@axisbank.com
From: Sankar Burlagadda <[protected]@gmail.com>
Date: 12/17/2013 03:33PM
Cc: Madhapur.[protected]@axisbank.com
Subject: Re: Aadhar card no updated in the account


Thanks for the quick response.

I know that, as per axis bank records aadhar number was updated. Where as, it is not showing in NPCI site based on source from IOCL. Please see the attached image proof.

I tried to contact NPCI directly. NPCI customer care team is saying, we are not supposed to contact them, through bank only it should route.

Customer ID:[protected]
Aadhaar :[protected]
I hope you put some time to resolve customer issue.

Thanks & Regards
Sankar
[protected]

On Tue, Dec 17, 2013 at 1:20 PM, <VSB.[protected]@axisbank.com> wrote:

Dear sir/madam

Greetings for the day

As per your query : We regret the inconvienence caused to you in this regards.
The aadhar no is already updated in the account.

kindly let us know for further queries.


Thanks & regards
Venkat M | DM ops | Axis Bank | Madhapur l 500 081 |
ph :[protected]

"Freedom forges on Destiny"

We do offer these products:-
Financial Advisory Services... Investments (LIfe Insurance & Mutual Funds) / General Insurance / Home Loans / Car Loans / Personal Loans & Travel Cards


DISCLAIMER:
"Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference".


[attachment "Aadhaar not with bank.JPG" removed by VSB Sharma Mudiganti/DM/553/AXISBank]
DISCLAIMER:
"Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference".

Is there any online process by which i can link my LPG connection to my bank account in Axis bank.

Regards

Niket Mishra
[protected]
Axis Bank Branch : Nehru Nagar - Bhilai, Chhattisgarh

Hello satishsangani,

how old is your brothers card?

i also have same kind of issue.

my father had recived a call yesterday from a girl stating that she is from axis bank credit card department.her name was miss priya sharma, cell number [protected]. she told my father his credit card number n told him that his credit card limit is curently of 41000. n to increase the limit she needed his permission, my dad he is 65yrs old, he is a heart patient n a dibatic too. my dad replied he will b happy if the bank doso. and then she just asked my dad to confirm his address later she asked his date of birth n she disconnected the call. after few minutes my dad recived a message from axis bank with one time password, later he recived a message that his password has been changed sucessfully.before he coud know whats happening transaction messages started comming. my dad immidetily called axis bank customercare number n told them to blocked his credit card as some one has started misusing it. by the time card was getting blocked the girl had already done 6 transaction with total amount of rs.17920/-.we had allready filled the dispute form n submitted to our nearby branch.
luking forward for the cooperation from ur side. my dad has not used the card anywhere. so i request u to please look in to this matter seriously n take a legal action against the person who has used this card by fraud.
my self rahul jain [protected].

N 9 minutes ago by User rahul08

my father had recived a call yesterday from a girl stating that she is from axis bank credit card department.her name was miss priya sharma, cell number [protected]. she told my father his credit card number n told him that his credit card limit is curently of 41000. n to increase the limit she needed his permission, my dad he is 65yrs old, he is a heart patient n a dibatic too. my dad replied he will b happy if the bank doso. and then she just asked my dad to confirm his address later she asked his date of birth n she disconnected the call. after few minutes my dad recived a message from axis bank with one time password, later he recived a message that his password has been changed sucessfully.before he coud know whats happening transaction messages started comming. my dad immidetily called axis bank customercare number n told them to blocked his credit card as some one has started misusing it. by the time card was getting blocked the girl had already done 6 transaction with total amount of rs.17920/-.we had allready filled the dispute form n submitted to our nearby branch.
luking forward for the cooperation from ur side. my dad has not used the card anywhere. so i request u to please look in to this matter seriously n take a legal action against the person who has used this card by fraud.
my self rahul jain [protected].
!

Please share us your contact no.

Best regards,
Axix Bank

My Contact Number is [protected]

Hi All,

Naveenstaysonly4u --- This guy is frowd. Please dont share any information.

His Number is - [protected].

http://www.consumercomplaints.in/ --- Guys plz do something abt these kind of persons.

I am going in Police Station for complaining.

Dear Concern

Till date not clear what will be the Pre EMI for this month . I have been requesting again and again for Pre SMS Alerts before due date but no luck as of now .

In Short My Simple Concern is How much sufficient Balance should I maintain to avoid bounces and where will this Reversed amt reflect / revered from billing

I have seen trend of 19084 to max20322 NO t able to under stand . EMI Is again bounced today with the available balance of 20820 /- as per emi trend ..

Can any one of your representative can call n explain .

From: nodal.[protected]@axisbank.com [mailto:nodal.[protected]@axisbank.com]
Sent: Tuesday, November 12, 2013 10:17 AM
To: Yashkant Bhatt
Subject: RE: HOME LONE NO[protected]PHR[protected]

Dear Sir,

This is with reference to your appended email dated October 14, 2013 pertaining to your home loan account no. PHR[protected] maintained with us.

At the outset, please accept our apologies for the delay in responding to you.

We wish to confirm that the loan pre-EMI payments till October 2013 have been duly received by us and hence, as committed to you in past, we have initiated reversal of overdue and late payment charges (amounting to Rs.1149/-) as a one-time service gesture.
The same would reflect in your loan account within next 7-10 working days.

Further, we advise you to kindly maintain sufficient balance in your account for ensuring seamless monthly payments towards your loan account and avoiding any such inconvenience to you going forward.

In view of above details, we understand that your concern has been duly addressed.

Should you require further clarification or assistance in this regard, please feel free to get in touch with us at [protected]@axisbank.com.

Assuring you of our best services,

Regards,

Divya Bajpai
For Nodal Officer- Grievance Redressal
Axis Bank Ltd.
Ph. No:[protected]
From:Yashkant Bhatt[Yashkant.[protected]@tatatel.co.in]
Sent:10/14/2013 5:41:21 PM
To:cmt.[protected]@axisbank.com, [protected]@axisbank.com
Subject:RE: RE: RE: HOME LONE NO[protected]PHR[protected]

Dear Team

The Said Amt is already been debited from my account for the month of Sept please check your records and same has been update to your Dehradun Collection team with chq no / date .


Warm Regards,
Yashkant Bhatt


From: cmt.[protected]@axisbank.com [mailto:cmt.[protected]@axisbank.com]
Sent: Saturday, October 12, 2013 4:25 PM
To: Yashkant Bhatt
Subject: Re:RE: RE: HOME LONE NO[protected]PHR[protected]

Dear Sir,

We refer to your appended email dated October 01, 2013 with regard to your homeloan account maintained with us.

In the aforesaid context, we wish to confirm that upon receipt of your complaint, we had arranged for a detailed investigation into the matter.

We wish to submit that the pre-EMI for the month of September 2013 is still pending as the same got returned on account of insufficient funds on the day of ECS presentment. We request you to kindly provide your confirmation towards re-presentment of ECS for September 2013 so that we may go ahead with the requisite process.

Further, with regard to charges levied on your loan account towards ECS return, we are happy to inform you that the aforesaid charges would be refunded to your loan upon successful payment of the pending pre-EMI for the month of September 2013.

You are requested to kindly get in touch with our colleague, Mr. Anish Agrawal at [protected] who would help you with any further queries in this regard. Alternatively, you may also write to us at [protected]@axisbank.com

Assuring you of our best services,

Regards,

Divya Bajpai
For Nodal Officer – Grievance Redressal
Axis Bank Ltd.
Ph. No. –[protected].
From:Yashkant Bhatt[Yashkant.[protected]@tatatel.co.in]
Sent:10/1/2013 1:23:00 PM
To:cmt.[protected]@axisbank.com
Subject:RE: RE: HOME LONE NO[protected]PHR[protected]


Dear Team,

Thanks for the Update . But issue is still not addressed hear Amt was there in my account but after SMS you have not given time to recheck the balance as the Amt you have charged was more then the previous month . Ideally Customer Should get the SMS mentioning amount before Schedule date this will not only increase Customer satisfaction but also help in minimizing bounce cases .


Regards
Yashkant Bhatt

From: cmt.[protected]@axisbank.com [mailto:cmt.[protected]@axisbank.com]
Sent: Wednesday, September 25, 2013 5:23 PM
To: Yashkant Bhatt
Subject: Re:RE: HOME LONE NO[protected]PHR[protected]

Dear Mr.Bhatt,

We invite reference to your email dated September 24, 2013 regarding your Home Loan Account.

Apropos of the above, we request you to refer the email sent to you on 23/04/2013 vide your complaint reference no[protected].

In our response we had mentioned that interest in your loan account is generated on 10th of every month since your loan is at a partial disbursal stage and accordingly ECS is processed which gets debited from your account in next 2-3 days.

You are requested to keep your account sufficiently balanced before 10th of every month to avoid instances of EMI bounce.

We would also like to inform you that even if ECS for 10th is presented in your bank after 10th i.e. 12th or 13th, on clearance we update it with the value date of your EMI cycle i.e. 10th.

For representation or deposit of EMI by cash or cheque, we have forwarded your request to our collection department and they will call you shortly for the same.

Assuring you of our best services, always.

Best Regards,
Walter Richard
Nodal Office-Grievance Redressal Unit
Ph:[protected]

From:Anish.[protected]@axisbank.com[Anish.[protected]@axisbank.com]
Sent:9/24/2013 2:25:06 PM
To:CMT.[protected]@axisbank.com, [protected]@axisbank.com, Mahima.[protected]@axisbank.com, Anirudh.[protected]@axisbank.com
Subject:RE: HOME LONE NO[protected]PHR[protected]


Dear Team,

Please refer email sent to customer vide interaction id[protected] on
23/4/13.

Following email was sent

Dear Mr. Bhatt,

We refer to your email dated April 19, 2013 regarding your Home loan
disbursement request.

This is further to your telephonic conversation with our Bank official Mr.
Anish Agarwal, we understand that your home loan has processed with partial
disbursement.

We wish to clarify that as per Partial disbursement process, interest on
your home loan gets due on EMI cycle only. Since the ECS is banked as per
interest on 10th of every month, it hits in your bank account in 2 to 3
days.

We have also reversed the cheque bouncing charges to your home loan
account, it will reflect in your Loan account in next 2-3 working days.

Trust this clarifies your query.

In case of further assistance in this regard, you may also write to
[protected]@axisbank.com.

Assuring you of best services,


Customer is again complaining on the same issue... we had informed customer
to keep balance as per his emi cycle i.e. 10th... still customer is not
keeping balance on time... in above email sent it was clearly mentioned
that his case was on partial disbursal stage... hence interest amount
generates only on 10th as per which ecs is banked which may hit his account
in 2-3 days... still customer did not keep balance and is complaining that
ecs hit on 13th morning...

Please ensure rejection of the complaint and send following reply in
reference to the earlier reply sent to the customer...

Dear Customer,

Please refer the email sent to you on 23/04/2013 vide your complaint
reference no[protected], it was clearly mentioned to you that interest in
your loan generates on 10th of every month since your case is at partial
disbursal stage and accordingly ECS is sent which may hit in your account
in next 2-3 days.

You are requested to keep your account sufficiently balanced before 10th of
every month to avoid any not clearance of emi s.

We would also like to inform you that even if ECS for 10th is presented in
your bank after 10th i.e. 12th or 13th, on clearance we update it with the
value date of your EMI cycle i.e. 10th.

For representation or emi deposit in cash or cheque, we have forwarded your
request to our collection department and they will call you shortly for the
same.


Warm Regards,
Anish Agarwal,
Customer Care Manager,
RAC Chandigarh.
Email us at - [protected]@axisbank.com
Call us on :[protected] /[protected]/[protected]
Customer Service Timings : Mon-Fri - 9.30 am to 4.30 pm/ Sat - 9.30 am to
1.30 pm


From: Yashkant Bhatt To:, Cc: vandana walia Date:[protected]:31
Subject: RE: HOME LONE NO[protected]PHR[protected]


Dear Concern,


Request to please look into this case .

Just to Summarize

ü I received message from bank on 12th Sept regarding increase in
base rate “ Hello, On account of increase in Axis Bank base rate
the interest rate on your loan a/c no PHR[protected] has increased
by .025%effective 20th Aug “ at 12 3.28 PM .
ü I have maintained the sufficient balance on said date but fail to
understand that how come I got charged excess other than said
amount .
ü Please note my monthly Pre Emi was 19084 /- which sometimes
fluctuates to 20000/-
ü Proactively I visited my branch next day after your SMS for
increase in base fare for extra deposit keeping in mind my previous
experiences with bank .
ü It was to my surprise that ESC attempt was already made on 13th
early morning where as I have deposited the extra amount on same day
.
ü Till date I am waiting for response of reattempt .

Looking forward for prompt response .


Regards
Yashkant Bhatt
Service Manager ( RON )
Tata Tele Services Ltd
C -125 Phase 8 Ind Area Mohali
Email :-Yashkant.[protected]@tatatel.co.in I Ph :[protected]


From: Yashkant Bhatt
Sent: Friday, September 13, 2013 1:33 PM
To: Anish.[protected]@axisba


[ThreadID:6879578]$DISCLAIMER:
"Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference".

I have home loan from Axis bank. Whenever there is upward change in rates from RBI, they increase it immediately. However they don&#039;t do it in case of reverse rate cut. I have this option of shifting to another bank but i have taken insurance equal to my loan amount to cover the same in case of my death. This insurance is in the name of Axis bank. Please help either by giving tour existing customer good rates or giving me way out from this.