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Axis Bank Complaints & Reviews

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Updated: Dec 8, 2025

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Address: Kamrup Metropolitan, Assam

Sir/Madam, with reference to the subject cited above I would like to inform you that a cancellation amount of Rs.8796.00 against the domestic airline ticket booked from Guwahati to Kolkata (Jet Airways) and onward from Kolkata Airport to Ahmedabad Airport(IndiGo) for 10th August was refunded by the Make Mytrip to the account of Axis Insta Credit Card ([protected]) against the name of Bornali Sharma, my spouse on 9th August, 2013....

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Address: Ahmedabad, Gujarat

Hi, I am not able to generated my TPIN number on tele banking axis bank credit card. I have almost tried for 1 hour but not able to generate TPIN. On Generate PIN option they are asking TPIN number, it is very silly mistake. Please do the needful as soon as possible.

Aug 14, 2020

Complaint marked as Resolved

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N

Naveenstaysonly4u

from Hyderabad, Telangana

Nov 18, 2013

Please share us your contact no.

Best regards,
Axix Bank

P

prvaghela

from Ahmedabad, Gujarat

Nov 18, 2013

My Contact Number is [protected]

P

prvaghela

from Ahmedabad, Gujarat

Nov 18, 2013

Hi All,

Naveenstaysonly4u --- This guy is frowd. Please dont share any information.

His Number is - [protected].

http://www.consumercomplaints.in/ --- Guys plz do something abt these kind of persons.

I am going in Police Station for complaining.

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Address: Chandigarh, Punjab

Dear Sir,
I have been a Customer of Axis Bank ltd Chandigarh from approx last one year . I Have taken Home loan from Bank which is still in PRE EMI satge from last few months i have observed sudden rise in monthly emi's as per market rate . Due date for EMI Debit is 10th of evey month which gets debited finally on ( 15 or 16th of every month dont know reason for dealy ) .As a result 2 time EMI was bounced where EMI was not debited on time which i proved it to bank that there is dealy in send requrest from one bank to another .
Recently i got a mail from Axis Nodal Officer that Issue has been rectifed and bouncal charges has been reversed and also got the suggestion that to keep the necessary balance but again they failed to provide deatils of balcnce ( HOw much balance should be there ) nor there is any PRE SMS service alert available so that one can keep n monitor in advnace to avoid bouncal .instpite of request there is no positve n permanent solution ...

Please help and guide as this is the only reason of bouncal .
Loan NO PHR[protected]
Yashkant Bhatt :- [protected]
[protected]@rediffmail.com

Aug 14, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

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Y

Yash Bhatt2010

from Mohali, Punjab

Nov 15, 2013

Dear Concern

Till date not clear what will be the Pre EMI for this month . I have been requesting again and again for Pre SMS Alerts before due date but no luck as of now .

In Short My Simple Concern is How much sufficient Balance should I maintain to avoid bounces and where will this Reversed amt reflect / revered from billing

I have seen trend of 19084 to max20322 NO t able to under stand . EMI Is again bounced today with the available balance of 20820 /- as per emi trend ..

Can any one of your representative can call n explain .

From: nodal.[protected]@axisbank.com [mailto:nodal.[protected]@axisbank.com]
Sent: Tuesday, November 12, 2013 10:17 AM
To: Yashkant Bhatt
Subject: RE: HOME LONE NO[protected]PHR[protected]

Dear Sir,

This is with reference to your appended email dated October 14, 2013 pertaining to your home loan account no. PHR[protected] maintained with us.

At the outset, please accept our apologies for the delay in responding to you.

We wish to confirm that the loan pre-EMI payments till October 2013 have been duly received by us and hence, as committed to you in past, we have initiated reversal of overdue and late payment charges (amounting to Rs.1149/-) as a one-time service gesture.
The same would reflect in your loan account within next 7-10 working days.

Further, we advise you to kindly maintain sufficient balance in your account for ensuring seamless monthly payments towards your loan account and avoiding any such inconvenience to you going forward.

In view of above details, we understand that your concern has been duly addressed.

Should you require further clarification or assistance in this regard, please feel free to get in touch with us at [protected]@axisbank.com.

Assuring you of our best services,

Regards,

Divya Bajpai
For Nodal Officer- Grievance Redressal
Axis Bank Ltd.
Ph. No:[protected]
From:Yashkant Bhatt[Yashkant.[protected]@tatatel.co.in]
Sent:10/14/2013 5:41:21 PM
To:cmt.[protected]@axisbank.com, [protected]@axisbank.com
Subject:RE: RE: RE: HOME LONE NO[protected]PHR[protected]

Dear Team

The Said Amt is already been debited from my account for the month of Sept please check your records and same has been update to your Dehradun Collection team with chq no / date .

Warm Regards,
Yashkant Bhatt

From: cmt.[protected]@axisbank.com [mailto:cmt.[protected]@axisbank.com]
Sent: Saturday, October 12, 2013 4:25 PM
To: Yashkant Bhatt
Subject: Re:RE: RE: HOME LONE NO[protected]PHR[protected]

Dear Sir,

We refer to your appended email dated October 01, 2013 with regard to your homeloan account maintained with us.

In the aforesaid context, we wish to confirm that upon receipt of your complaint, we had arranged for a detailed investigation into the matter.

We wish to submit that the pre-EMI for the month of September 2013 is still pending as the same got returned on account of insufficient funds on the day of ECS presentment. We request you to kindly provide your confirmation towards re-presentment of ECS for September 2013 so that we may go ahead with the requisite process.

Further, with regard to charges levied on your loan account towards ECS return, we are happy to inform you that the aforesaid charges would be refunded to your loan upon successful payment of the pending pre-EMI for the month of September 2013.

You are requested to kindly get in touch with our colleague, Mr. Anish Agrawal at [protected] who would help you with any further queries in this regard. Alternatively, you may also write to us at [protected]@axisbank.com

Assuring you of our best services,

Regards,

Divya Bajpai
For Nodal Officer – Grievance Redressal
Axis Bank Ltd.
Ph. No. –[protected].
From:Yashkant Bhatt[Yashkant.[protected]@tatatel.co.in]
Sent:10/1/2013 1:23:00 PM
To:cmt.[protected]@axisbank.com
Subject:RE: RE: HOME LONE NO[protected]PHR[protected]

Dear Team,

Thanks for the Update . But issue is still not addressed hear Amt was there in my account but after SMS you have not given time to recheck the balance as the Amt you have charged was more then the previous month . Ideally Customer Should get the SMS mentioning amount before Schedule date this will not only increase Customer satisfaction but also help in minimizing bounce cases .

Regards
Yashkant Bhatt

From: cmt.[protected]@axisbank.com [mailto:cmt.[protected]@axisbank.com]
Sent: Wednesday, September 25, 2013 5:23 PM
To: Yashkant Bhatt
Subject: Re:RE: HOME LONE NO[protected]PHR[protected]

Dear Mr.Bhatt,

We invite reference to your email dated September 24, 2013 regarding your Home Loan Account.

Apropos of the above, we request you to refer the email sent to you on 23/04/2013 vide your complaint reference no[protected].

In our response we had mentioned that interest in your loan account is generated on 10th of every month since your loan is at a partial disbursal stage and accordingly ECS is processed which gets debited from your account in next 2-3 days.

You are requested to keep your account sufficiently balanced before 10th of every month to avoid instances of EMI bounce.

We would also like to inform you that even if ECS for 10th is presented in your bank after 10th i.e. 12th or 13th, on clearance we update it with the value date of your EMI cycle i.e. 10th.

For representation or deposit of EMI by cash or cheque, we have forwarded your request to our collection department and they will call you shortly for the same.

Assuring you of our best services, always.

Best Regards,
Walter Richard
Nodal Office-Grievance Redressal Unit
Ph:[protected]

From:Anish.[protected]@axisbank.com[Anish.[protected]@axisbank.com]
Sent:9/24/2013 2:25:06 PM
To:CMT.[protected]@axisbank.com, [protected]@axisbank.com, Mahima.[protected]@axisbank.com, Anirudh.[protected]@axisbank.com
Subject:RE: HOME LONE NO[protected]PHR[protected]

Dear Team,

Please refer email sent to customer vide interaction id[protected] on
23/4/13.

Following email was sent

Dear Mr. Bhatt,

We refer to your email dated April 19, 2013 regarding your Home loan
disbursement request.

This is further to your telephonic conversation with our Bank official Mr.
Anish Agarwal, we understand that your home loan has processed with partial
disbursement.

We wish to clarify that as per Partial disbursement process, interest on
your home loan gets due on EMI cycle only. Since the ECS is banked as per
interest on 10th of every month, it hits in your bank account in 2 to 3
days.

We have also reversed the cheque bouncing charges to your home loan
account, it will reflect in your Loan account in next 2-3 working days.

Trust this clarifies your query.

In case of further assistance in this regard, you may also write to
[protected]@axisbank.com.

Assuring you of best services,

Customer is again complaining on the same issue... we had informed customer
to keep balance as per his emi cycle i.e. 10th... still customer is not
keeping balance on time... in above email sent it was clearly mentioned
that his case was on partial disbursal stage... hence interest amount
generates only on 10th as per which ecs is banked which may hit his account
in 2-3 days... still customer did not keep balance and is complaining that
ecs hit on 13th morning...

Please ensure rejection of the complaint and send following reply in
reference to the earlier reply sent to the customer...

Dear Customer,

Please refer the email sent to you on 23/04/2013 vide your complaint
reference no[protected], it was clearly mentioned to you that interest in
your loan generates on 10th of every month since your case is at partial
disbursal stage and accordingly ECS is sent which may hit in your account
in next 2-3 days.

You are requested to keep your account sufficiently balanced before 10th of
every month to avoid any not clearance of emi s.

We would also like to inform you that even if ECS for 10th is presented in
your bank after 10th i.e. 12th or 13th, on clearance we update it with the
value date of your EMI cycle i.e. 10th.

For representation or emi deposit in cash or cheque, we have forwarded your
request to our collection department and they will call you shortly for the
same.

Warm Regards,
Anish Agarwal,
Customer Care Manager,
RAC Chandigarh.
Email us at - [protected]@axisbank.com
Call us on :[protected] /[protected]/[protected]
Customer Service Timings : Mon-Fri - 9.30 am to 4.30 pm/ Sat - 9.30 am to
1.30 pm

From: Yashkant Bhatt To:, Cc: vandana walia Date:[protected]:31
Subject: RE: HOME LONE NO[protected]PHR[protected]

Dear Concern,

Request to please look into this case .

Just to Summarize

ü I received message from bank on 12th Sept regarding increase in
base rate “ Hello, On account of increase in Axis Bank base rate
the interest rate on your loan a/c no PHR[protected] has increased
by .025%effective 20th Aug “ at 12 3.28 PM .
ü I have maintained the sufficient balance on said date but fail to
understand that how come I got charged excess other than said
amount .
ü Please note my monthly Pre Emi was 19084 /- which sometimes
fluctuates to 20000/-
ü Proactively I visited my branch next day after your SMS for
increase in base fare for extra deposit keeping in mind my previous
experiences with bank .
ü It was to my surprise that ESC attempt was already made on 13th
early morning where as I have deposited the extra amount on same day
.
ü Till date I am waiting for response of reattempt .

Looking forward for prompt response .

Regards
Yashkant Bhatt
Service Manager ( RON )
Tata Tele Services Ltd
C -125 Phase 8 Ind Area Mohali
Email :-Yashkant.[protected]@tatatel.co.in I Ph :[protected]

From: Yashkant Bhatt
Sent: Friday, September 13, 2013 1:33 PM
To: Anish.[protected]@axisba

[ThreadID:6879578]$DISCLAIMER:
"Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference".

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Address: Indore, Madhya Pradesh

I had taken a home loan from Axis Bank (Home Loan Account Number PH[protected]. From the beginning only neither the bank has provided me any (PLR)discount nor asked me to deposit any amount to get my loan interest lowered. attached communication mail which I got as response from Axis Bank. They have turned all my allegations as baseless and in order to support their cause they are saying that bank is right. My question is why I was not informed about such things and why I am made to pay a higher amount when the amount could have been lowered. I am writing to you with the hope that my problem is solved and I am getting what is my right. Thanks&Regards, Pankaj Mehta Indore [protected]

Aug 14, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

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A

akj23

from Mumbai, Maharashtra

May 23, 2014

I have home loan from Axis bank. Whenever there is upward change in rates from RBI, they increase it immediately. However they don't do it in case of reverse rate cut. I have this option of shifting to another bank but i have taken insurance equal to my loan amount to cover the same in case of my death. This insurance is in the name of Axis bank. Please help either by giving tour existing customer good rates or giving me way out from this.

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Address: Bangalore, Karnataka

My Account No : [protected] Name : Vigneshwaran Balasubramanian Branch Applied : Axis bank Jayanagar Branch Bangalore Contact No : [protected] I have applied for Savings account on 1st week of September, my account got activated after a lot of struggle interacting with your customer care and the branch officials. Hence my Welcome kit has not been delivered yet, i have raised complaint infinite times Whenever i approach the branch through calls or direct mode the response is always irresponsible and my frustration and troublesome days with axis bank Jayanagar is extending further . The branch officials promised me to take it up from their side to deliver to me immediatley . but the promise went in air Kindly take up this issue to higher level and make arrangements to deliver my Welcome kit, I believe welcome kit contains Customer ID, Debit Card etc. without these basic kit i am not able to do any kind of transactions Here is some of my Complaint no 8508192 - Latest on Nov 9 8393237 8311225 8301398

Aug 14, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi

This is to inform you that I had booked a train ticket from www.irctc.co.in through internet banking on 10/11/2013. The ticket was not booked but an amount of Rs. 1132.48/- was deducted from my account vide Transaction ID: [protected] . I had already made a complainant on customer care and my Complainant no. is 8511447.The details given by bank are:- Thank you for carrying out e-Payment funds transfer. Payment Id : 89299027 Payee Name : INDIAN RAILWAY CORPORATION LTD Payment Date : 10/11/2013 11:10 PM Debit Account Number : [protected] Txn Amount : 1121.24 Txn Status : Success Txn Remarks : PRN1:, PRN2:, PRN3: Regards, Raj Kumar #[protected]

Axis Bank customer support has been notified about the posted complaint.

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Address: Ernakulam, Kerala

Dear sir, This is an unexpectable action from Axis Bank, because i never use the credit card till now.But the Bank charged penalty for me on the card around Rs 1500.I already paid the anual charges for Rs 128. So i never expecting your services again.Kindly accept my credit card cancellation as soon as possible.Card no.([protected]). Regards, Akhil.K R [protected].

Axis Bank customer support has been notified about the posted complaint.

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Address: Hooghly, West Bengal

I try to use my credit card for paying my CESC Electricity bill but after putting Master Card Verification Password a appear a error massage "SORRY, YOUR PAYMENT WAS NOT SUCCESSFULL!!!".I already discuss with my Axis Bank representative regarding that issue but they are tell me this problem is CESC server problem and they suggest me to contact CESC but when I tell this CESC Care they tell me there server is OK. Due to my Card problem I cant pay this bill. Please tell me how to pay this bill using my Credit Card Otherwise I have no any options for pay this bill. Consumer No :- [protected]

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Aug 14, 2020

Complaint marked as Resolved

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Address: New Delhi, Delhi

This is to inform you that, I am one of the unhappy customer of Axis Banks, Due to your defective Credit card department. The one and only or you can say The major problem of your credit card department is that, Their is no Responsible Direct person apart form your "toll free assistance who just follow the script" to help us in regards to our credit card issues. My problem was, few months back i was charged quit extra on late payment fee. I asked for the reason "WHY" and your credit card department instead of helping me they were just reading the terms and condition. I requested them more then 10 times that kindly remove all my Unwanted charges and and i will pay all my dues in a single shot. I made this request over the phone and by emails as well but every time i was speaking to some one else and all their statement was same. Finally after getting no favorable response form your credit card department i decided to make all my payment with all the unwanted charges, Once i received a warning mail form collection department that, you guys will ruin my CIBIL once i will not clear the dues. I called up your collection department myself, Guy Name Lalit Dhaiya of Vikas Puri Branch, DELHI, I asked him what to do, He told me to make a payment of Rs 29, 200/- in order to close your account Properly. I said, Its OK but can you give me something in writing, that once i cleared all my dues my credit card account will completely shut down. He said he cant but he promised me to send a zero balance statement once he received the payment. I did the same, But i haven't received any zero balance statement after that & their was no response as well. After 4 days of making payment i called him again and asked him for Zero balance statement then he replied that once your payment was in process a another charge of Rs 950 appears in your account. I was Quit surprised and pissed as well, that how can you charged me extra when my payment is already in process. when i asked him that you told me the full & final amount was Rs 29, 200/- so why i am paying extra. Then he Replied very rudely that "its not my fault and you are responsible for your own charges. This is something you need to pay else your account will keep going on with other charges. Its was Quit disrespectful the way he said all this, i was helpless, i left with no option apart from paying this extra money and rid off this. I Requested him that i will make this payment in cash & kindly send me something in writing as an proof of my full and final payment, But he keep denying the same and finally he said that, he will send no one to collect payment and he will not send me anything in writing as well he also said that if you want to rid of this you need to make payment at your home branch only in cash ASAP. I did the same but i am not sure weather my credit card account is closed or their should be another charge in near future. And what happened with My CIBIL Report ? Kindly do something ... With Regards SOURAV ROY TECHSOLUTION 247 262 UDYOG VIHAR PHASE 4 GURGAON HARYANA INDIA PIN/ZIP - 122016 PHONE - [protected] BRANCH NAME - PALAM VIHAR GURGAON HR ACCOUNT NO - [protected] CUSTOMER ID[protected] SCHEME TYPE - SAPPM CRN - [protected] MICR CODE[protected]

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AmitDiv

from Govardhan, Uttar Pradesh

Aug 6, 2014

The credit card depth of Axis Bank is not creditworthy. I converted my payment not EMI and yet they charged me with non payment saying the auto-debit facility claims insufficient fund in the account. So the bank has 2 different wings, one wing that converts due payments into EMI, charges 1.5% interest + service charges..and another auto debit robot that claims the full amount, ignores the EMI conversion...thankfully I did not have the complete 60, 000 in the account or else the Autodebit would have collected the 60, 000 and the EMI would have charged 45, 000 + interst+ service charges...VERY SMART AXIS BANK...the customers are no fools.

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Address: Lucknow, Uttar Pradesh

Dear Sir,
I have make a cash withdrawal of r.1500- from the ATM OF AXIS BANK LTD. at sikander bagh chauraha lucknow,
the cash was not out from the machine but my account has been debited with the same amount.
further i have complaint about the same with the person of bank employee adjacent to ATM machine...
she told me that your amount will be reversed within 24 hours to your account..
but my account has not been credited so far...
the details of ATM slip is as follows:
AXIS BANK LTD. SIKANDER BAGH CHAURAHA LUCKNOW
DATE 25.10.2013 TIME 09:27 TERM SPCN05320
RECORD NO. 9421
WITHDRAWAL
TRANSACTION DECLINED 072
UNABLE TO PROCESS

So i request you to kindly do the needful...

thnaks

kalp narain verma [protected]

Aug 13, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

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Address: Hooghly, West Bengal

Respected Sir,
I sri Amal Chatterjee Prop of M/S BISHALAXMI MEDICAL HALL of Vill- Basai, P.o- Kanaipur, Dist-Hooghly, Pin-712234 . Current A/c no- [protected].This to inform you that that the said EDC Machine instal aprox two month over but till today no display no danclar. I am many times reported Konnagar Branch Manager but no necessary action said matter. So I am decide either A/c closed or said matter maintain. Thanks,
Yours faithfully, Amal Chatterjee Prop of M/s Bishalaxmi Medical Hall.

Aug 14, 2020

Complaint marked as Resolved

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Address: Chennai, Tamil Nadu

Be Aware of AXIS bank CREDIT CARD Trap/Fraud. - You will be charged late payment fine almost every month despite paying bill on time every time. - You will be charged annual fees without your consent, even if you do not want to continue with the card. My story of harassment & inconvenience follows: An axis bank Credit card has been given to me as part of my Salary A/c in the same bank. But I haven going through the hell for last one year because of the same. Every month, I dropped the cheque (AXis bank cheque) due for my card, at-least one week in advance in one of the branch, but when I enquired about the status of the payment, the customer care executive will say that " we have not received your cheque, you have to pay the late payment fine." Sometimes they will say that number is written incorrectly, but to utter surprise, the same cheque gets cleared without any hassle after two days. So, finally they earn the fine money as well as the amount due without any problem. This has been happening for last 4/5 months consecutively. By observing these trends, This month I tried to clear my dues by cash payment (Amount 3720.00), for which they charge Rs50 extra, and the cheque got cleared the very next day. In fact, I paid twice the amount due to avoid the late payment. So my credit card has now has a credit of Rs3700 for the month of OCT . Then their strategy gets murkier, they charged an annual fee of Rs 500 + service tax, without my consent. Then I called the Axis bank customer care for a fee reversal as I do not want to continue the service of the card because of the inconvenience I'm facing each and every month. But these customer care people blunt in saying, you can cancel the card but we will not refund the annual fee. Moreover the Axis bank customer care people very unprofessional and totally non-committal while dealing with the customers. So, I want to bring this to the notice of maximum people, so that they should not get into this kind of trap by taking Axis bank credit card. While giving these cards, they will apply all tricks to push the credit card despite your consistent refusal but once you started using the card, their strategy changes to drain your pocket in every possible way. Best Regards, Saumendra Dash Mob-[protected]

Aug 13, 2020

Complaint marked as Resolved

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Address: Bangalore, Karnataka

I have not used my account for 6 months(not maintained 10, 000rs), i had negetive balance of 2250rs for that when i checked with nearest branch kalyan nagar, stupid VP manager promised for reversal of negative balance if i start using my account & maintain the minimum balance, I have funded my account with 12500 rs. On 9th Oct I have recieved msg saying my account is closed & my debit card deactivated. I rushed to branch on the week end to meet the stupid VP manager Axis bank, his explaination --> your account base branch MG road and I cant do anything he washed his hand. I have cald MG Road branch there explaination --> why my account is closed and card has been blocked without intimation? Ans: Mumbai Head office is closing the account if your not using the account for 6 months ( But RBI rule is to close the account if your not using for the period 2years). Then why did you deducted the negative balance 2250 rs? Ans: Sir, you have not maintained the minimum balance 10000rs. OK you have deducted my money and why did you closed my account? Ans: Mumbai Head office is closing the account if your not using the account for 6 months ( But RBI rule is to close the account if your not using for the period 2years).

Aug 14, 2020

Complaint marked as Resolved

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Address: Nagpur, Maharashtra

HI Sir, My name is Ashutosh Jaiswal.I have an account in Axis Bank.I was studying in Pune.I have recently received an cheque of Rs.2000 from the college in the name of Ashutosh as my certificate holds the name .Please guide me on this as I need the money.Its urgent. Regards, Ashutosh PH No. [protected] Email:jaiswal.[protected]@gmail.com...

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Address: Ahmedabad, Gujarat

To, Date ;[protected] Axix Bank Maninagar, Ahmedabad, Gujarat. Subject : Debited Amount from My Salary Account No : [protected] Dear Sir, I would like to inform you there is undesired amount 1188 Rs deducted from my account without any intimation by letter or Call. When I enquire I come to know this amount deducted for AXIX bank credit card due. But I would like to ask your bank if your bank deducting any amount from our account they should ask us or intimate to us. How your bank deducting money from our account? Is your bank haven’t any responsibility of our money??? Actually I don’t know any due in your credit card since I didnt buy any thing from last May-2013. So, I enquire in customer care credit card department they told me there is card renewal fee only 100 Rs and its I did not pay because I didn’t have any credit card statement and I am sleep in mind I didn’t purchase any thing so no bill and I did not check my e-mail. From you customer department they told me we have send soft copy but that mail come in my spam box so, I didn’t check. Now, with interest and other charges amount become 1188/- Rs. I have salary account in favor of SAFEX ELECTROMECH PVT LTD since last 3 years and still now I have paid all amount in credit card whenever I spend you can check past history. Axix bank representative was come our office and insist us to use your credit card service. So I take your credit card on that time they inform us it free of cost no any annual charges or Hidden Fees. If your annual charges 1188 Rs then Axix Bank should write in your registration form and Credit card sales executive should inform us on during sell us. I am very unsatisfied with AXIX BANK service and didn’t expect such services. now, onward I will not keep any amount in my account. This is not question of small amount but is security of money????? Is our money safe in your bank???? If you understand the customer value then revert back my money and continue with your credit card. I have no any intension to cheat your bank. I hope you understand value of customer and business and do in my favor. We have also offer from KOTAK MAHINDRA BANK and HDFC BANK with prompt and easy service. Its near to our office and provide better option and services. I recommended to our account department transfer all salary account to another bank within 2 month. Ultimately its loss of AXIX BANK we have more than 75 no of salary account. This kind of hidden charges will be lose existing customers and loss of business!!!. Current competition and inflation scenario this kind of banking service will loose your customers and create negative image in customer mind. Waiting for your revert and feedback. Regards, Paras Suthar. Name : Suthar Paras Yashwantbhai Account No: : [protected] Credit card No : [protected] M : [protected]/[protected]

Aug 14, 2020

Complaint marked as Resolved

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Address: Gautam Buddh Nagar, Uttar Pradesh

I did a transaction of rs 4000 from axis bank atm, sector 18, noida, transaction no 4527, from my card no [protected], at 10:21 hrs, atm transaction got declined, no money was disbursed by atm but money got deducted from my nre account, after one month of follow up with bank, bank today refused to refund the money, tried to register a complaint in police but they also denied to file a complaint, pls help.

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Aug 14, 2020

Complaint marked as Resolved

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Address: Raipur, Chhattisgarh

I received my Axis bank welcome kit within six days of account opening but its being 22 days i did not received my pin number. I also went bank to regenerate my pin via online pin generation system of axis bank but they were not able to generate in my case. Now they are asking to wait one more week to get atm pin so that finally i have to wait 1 month for my pin ( even not sure ). I have never seen this kind of situation with any other bank really it is a horrible experience with axis bank. regards: dushyant singh sengar customer id:[protected] Branch - Raipur[CT]

Aug 14, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

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Address: Chennai, Tamil Nadu

hello sir, i trasfered some money to my dad's account before one month. money has been deducted from my account.but amount is not transferred to my dad's account. please sir help me regarding this. NEFT Request Id --> 26328909 NEFT UTR No --> AXIR[protected] Status --> Your account has been debited and your NEFT request has been posted to RBI .

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Address: Chennai, Tamil Nadu

Hi,

I took a personal loan from axis bank before two months and the loan a/c no is PPR[protected]. Based on the personal loan, a zero balance account (a/c no : 91301xx[protected] was created for me. The account got activated before a month and it was notified by the person in axis bank that from second emi the amount will be getting debited from that zero balance account instead of my ecs cheques.

The EMI pay by date for me is 5th of every month and the emi amount is 3975/-. The axis bank personnel called me by 3rd Sep 2013 and informed me that the emi will be debited only from the Zero balance account created. So on 4th Sep 2013, I credited the zero balance account with a sum of 4000/- for the emi amount.

As soon as I credited the amount, there was a debit of 169/- rs from the zero balance account which was not notified to me. No one from the axis bank informed me that there will be debit card charges and how much the charge will be. Without any notification the bank debited the debit card charge from my account which made a shortage for personal loan amount.

The EMI got bounced since there was a shortage of 144/- rs in the account. When I logged in personal banking it was showing me that a lien amount of 3975 in the account. By 15th of Sept, I had a call from axis bank loan dept stating the EMI got bounced and they asked me to credit the amount along with a penalty of 560 rs which is a total of 4535/- and once credited it will be automatically taken from the account. I credit the amount into the zero balance account but till 20th there was no debit for emi in my account. I called the customer care and by that time they said I have to manually pay the emi amount by visiting the Axis bank Asset center. So I did that as mentioned by them with the penalty.

Now, I was trying to transfer one of my loan to HDFC bank and it got rejected mentioning there was a EMI bounce in CIBIL for me.

Due to the Axis Bank mistake, I am suffering from CIBIL problem. If there was a notification provided to me when the time of applying loan or opening the zero balance account regarding the Debit card charges, I would have made the required charges available in the account. Since there was no notification, how the customer will know about these. If its a normal SB account we will be holding some money in it. Since its a Zero balance account, there is no rule that we need to have money always in that account and also they did not mention anything about the debit card charges too.

Because of Axis Bank mistake, I have paid a penalty of 560 rs for EMI bounce and now facing CIBIL problem. I need a proper explantion from Axis bank over this issue and I also require axis bank to clear out my CIBIL problem. Till now I have not had any EMI bounce in any of the personal loans I have currently.

Looking out for your response.

Regards,
Karthik Venkatraman

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Aug 14, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

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Address: Ujjain, Madhya Pradesh

Dear sir, Almost one week ago i applied for changing my net secure mob no. Went to axis bank ujjain mp teliwada chouraha branch. They give me a form to fill and promised that within 2 days it will be updated but today at 4/10/13 its one week passed but its not updated in between i also called in branch to know the status but didnt get satisfactory answer. I have to pay credit card bill but they are delaying it too much now kindly do the solution please.

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