Axis Bank Complaints & Reviews

Fraudulent purchase from my AXIS DEBIT CARD

A FRAUDULENT PURCHASE FROM MY AXIS DEBIT CARD HAS BEEN MADE OF AMOUNT RS 25883

MY ACCOUNT NO. [protected]
CONTACT NO.[protected]

ON 1/12/09 MY WIFE FORGET TO TAKE HER CARD FROM MACHINE AND AFTER THAT 25883 RS. PURCHASE DONE FROM MY CARD BY SOME BODDY.
ON 9/12/09 WHEN I HAVE MY PASS BOOK I REALISE THAT SOME BODDY USE MY DEBIT CARD AND HE HAS MADE PURCHASE OF RS.25883 AT DIFF. PLACES.

IMMEDEATLY I HAVE BLOCK MY CARD ON 9/12/09. BUT ON MY CARD MY WIFE PHOTO & SIGN OALSO APPERAR THEN HOW ANOTHER PERSON CAN USE IT .I HAVE GOT ALL THE BILL S AND SLIP FOR THAT TRANSACTION SIGN ALSO NOT MATCHING WITH THAT SLIP.ALSO THEY DONOT TAKEN ID PROOF.

SO PLEASE ACTION AGAINS THAT STORES AND HELP ME TO CHARGE BACK THAT MONEY.

THIS IS MY TWO MONTH AND MY ACCOUNT IS ONLY 1000 RS.

SO PLS. HELP AS ERLIAST AS POSSIBLE.

REGARDS,
VIRAL PATEL,DEVIKA PATEL
[protected]

I have not received my bank Statement from 01.07.2009- 31.10.2009

Already I was charged for a Merchant Transaction (in Euros), for which I complained & my bank is probing details & requires 120 days.
This occurred on 2nd Nov 09.

Their was another transaction made on 11th Nov 09.
This was in USD ($), where my currency is INR. My bank felt it was a fraud, called me, blocked my card, and issued a new one.
For this I sent the request form again. But on 30th Nov 09, they say it cant be processed as it was made online in a secure way.

http://www.cerias.purdue.edu/site/blog/post/verified-by-visa-issues/

This site clearly shows that Visa user id can be easily hacked if card details is known. Also when i dint know my user id, I used "Forget Password" to retrieve my user id & reset my password.

So it is a flaw of Visa or my bank to not have a secure way of this process.

Please help me out in this regard, where in the actual culprit can be caught and my money returned.

I have repeatedly called and sent mails to the merchant (requires 2days to reply), Axis Bank (requires 24hrs), Visa....but I dint get any reply from the merchant till now.

They say

We take this opportunity to inform you that, the transaction (Verified by Visa) done on November 11, 2009 of Rs. xxx /- is done by entering User ID and password available only with the cardholder. The Merchant Acquiring Bank has successfully claimed the transaction. Since these are done in secure environment with ECI indicator '5' there are no dispute rights. Hence no dispute/charge back can be raised and cardholder is liable to pay the charges.
We regret for the inconvenience cause in this regard.

Please help in this issue.

Dear Sir,

I had requested to Bank Officials since last month for closure of account in the below append mail but no budy is responding from their side.

Please help me.

Regards
Sandeep Bajaj

From: Sandeep Bajaj <[protected]@yahoo.co.in>
To: [protected]@axisbank.com
Cc: [protected]@axisbank.com; cmt.[protected]@axisbank.com; ibrm.[protected]@axisbank.com; Customer.[protected]@axisbank.com; Puruliya.[protected]@axisbank.com
Sent: Wed, 25 November, 2009 1:02:10 PM
Subject: Fw: Fw: RE:'AXISIBRM=[protected]' Closure of bank account no.[protected]


Dear Smt. Kakoli Majumdar,

I would like to hear somthing form you. I had suffered lot please help me.

Please do reply.

Regards
Sandeep Bajaj
+91 [protected]




----- Forwarded Message ----
From: Sandeep Bajaj <[protected]@yahoo.co.in>
To: Puruliya.[protected]@axisbank.com; [protected]@axisbank.com
Cc: ibrm.[protected]@axisbank.com; Customer.[protected]@axisbank.com; Bhavnagar.[protected]@axisbank.com
Sent: Mon, 23 November, 2009 6:45:57 PM
Subject: Re: Fw: RE:'AXISIBRM=[protected]' Closure of bank account no.[protected]


Dear Mr.Prasenjit Basu,



Finally I have landed in same place where I have started.



I had request you in append mail for passing necessary entries however you have not done the same.



Mr. Mrunal Parekh, DM of Bhavnagar branch refused to accept the documents.



In the current year I had made a transaction of just of Rs.78600 against that I had paid consolidation charges of Rs.3355.



So, is it justifiable?? When i had opened account in you BANK, your rep. shown me so many green picture now for closure of my account i am begging.







Dear Smt. Kakoli Majumdar,



I had marked you all the append mail CC since my first request.



I dont know if you people or your bank are working in this way where a people get caught & you are not allowing him to go till his death then where sufferer can get shelter??



Now its a request if you can help me out then i will be highly oblige.



Otherwise, I dont know how where I should go or have to search for shelter



Regards
Sandeep Bajaj
+91 [protected]




[protected][protected][protected][protected]
From: "Puruliya.[protected]@axisbank.com" <Puruliya.[protected]@axisbank.com>
To: Sandeep Bajaj <[protected]@yahoo.co.in>
Cc: ibrm.[protected]@axisbank.com; Customer.[protected]@axisbank.com; Bhavnagar.[protected]@axisbank.com; [protected]@axisbank.com
Sent: Mon, 23 November, 2009 12:58:32 PM
Subject: Re: Fw: RE:'AXISIBRM=[protected]' Closure of bank account no.[protected]


Dear Sir,
Please submit the said cheque book & debit card of the relevant a/c to the Bhavnagar Branch so that they can send a confirmation of receipt from their end as well as submit the prescribed a/c closure format to thatr branch.

Regards,

Prasenjit Basu
Manager Operations
Mobile - [protected]
Purulia Branch <SOL:397>
Tel:[protected]/229500, Fax:[protected]



-----Sandeep Bajaj <[protected]@yahoo.co.in> wrote: -----


To: Puruliya.[protected]@axisbank.com
From: Sandeep Bajaj <[protected]@yahoo.co.in>
Date: 11/23/2009 12:24PM
cc: ibrm.[protected]@axisbank.com, Customer.[protected]@axisbank.com, bhavnagar.[protected]@axisbank.com, [protected]@axisbank.com
Subject: Re: Fw: RE:'AXISIBRM=[protected]' Closure of bank account no.[protected]

Dear Mr. Prasenjit Basu,

I am waiting for your response.

Regards
Sandeep Bajaj
+91 [protected]

--- On Fri, 20/11/09, Sandeep Bajaj <[protected]@yahoo.co.in> wrote:


From: Sandeep Bajaj <[protected]@yahoo.co.in>
Subject: Re: Fw: RE:'AXISIBRM=[protected]' Closure of bank account no.[protected]
To: Puruliya.[protected]@axisbank.com
Cc: ibrm.[protected]@axisbank.com, Customer.[protected]@axisbank.com, bhavnagar.[protected]@axisbank.com, [protected]@axisbank.com
Date: Friday, 20 November, 2009, 7:35 PM


Dear Mr. Prasenjit Basu,

Please do a favour to me!

Right now i am in Bhavnagar (Gujarat) hence I can submit all the document at Bhavnagar branch. Please pass the necessary entries & also intimate to the operational head of Bhavnagar Branch so that they can accept all the document on behalf of your branch.

Otherwise I have to send it to you via registered post.

Please do this favour.

Regards
Sandeep Bajaj
+91 [protected]

--- On Tue, 17/11/09, Puruliya.[protected]@axisbank.com <Puruliya.[protected]@axisbank.com> wrote:


From: Puruliya.[protected]@axisbank.com <Puruliya.[protected]@axisbank.com>
Subject: Re: Fw: RE:'AXISIBRM=[protected]' Closure of bank account no.[protected]
To: "Sandeep Bajaj" <[protected]@yahoo.co.in>
Cc: ibrm.[protected]@axisbank.com, Customer.[protected]@axisbank.com
Date: Tuesday, 17 November, 2009, 9:38 AM


Dear Sir,
We are yet to receive the unused cheque book & debit card pertaining to the a/c requested to be closed.
Kindly send the same at the earliest so that we can proceed for the closure.

Regards,

Prasenjit Basu
Manager Operations
Mobile - [protected]
Purulia Branch <SOL:397>
Tel:[protected]/229500, Fax:[protected]



-----Sandeep Bajaj <[protected]@yahoo.co.in> wrote: -----


To: Puruliya.[protected]@axisbank.com
From: Sandeep Bajaj <[protected]@yahoo.co.in>
Date: 11/16/2009 09:21PM
cc: ibrm.[protected]@axisbank.com, customer.[protected]@axisbank.com
Subject: Fw: RE:'AXISIBRM=[protected]' Closure of bank account no.[protected]

Dear Sir,

As per append mail, I had requested you to close my account with immediate effect, however I have not received any confirmation form your side.

I would request you please confirm me about cosure of my account.

Regards
Sandeep Bajaj
Mobile No.[protected]
A/c no.[protected]

--- On Sat, 14/11/09, Sandeep Bajaj <[protected]@yahoo.co.in> wrote:


From: Sandeep Bajaj <[protected]@yahoo.co.in>
Subject: Fw: RE:'AXISIBRM=[protected]' Closure of bank account no.[protected]
To: Puruliya.[protected]@axisbank.com
Date: Saturday, 14 November, 2009, 6:37 PM


Dear Sir,

I would like to close my account with immediate effect as i ave sifted from west bengal to Gujarat.

All the documentns (Viz.Unused cheque, debit card, pass book etc..) I will submit through speed post shortly.

Thanks & Regards
Sandeep Bajaj
A/c no.[protected]

--- On Sat, 14/11/09, IBRM <ibrm.[protected]@axisbank.com> wrote:


From: IBRM <ibrm.[protected]@axisbank.com>
Subject: RE:'AXISIBRM=[protected]' Closure of bank account no.[protected]
To: "Sandeep Bajaj" <[protected]@yahoo.co.in>
Date: Saturday, 14 November, 2009, 10:45 AM


Dear Sir/Madam,

Thank you for writing to us.


This e-mail address is specific to your iConnect related queries only.

With regards to the mentioned query. You are kindly requested to mail at
Puruliya.[protected]@axisbank.com

OR

You can call at any of following Toll Free numbers which can be accessed from anywhere in India, from a Landline or Cell phone.

[protected]
[protected]
[protected]

From a BSNL or MTNL landline[protected]from anywhere in India)

Or

You can dial any of the following numbers convenient to them by adding relevant city codes as required (from anywhere in India)

Ahmedabad 26536232
Bangalore 25317830
Bhopal 2 579009
Bhubaneswar 2572955
Chandigarh 2620489
Chennai 28123888
Gurgaon 2309447
Guwahati 2341818
Hyderabad 23418888
Jaipur 2228866
Jammu 2471156
Kolkata 22839971
Lucknow 2230857
Mumbai 25260501
New Delhi 23736555
Patna 2205810
Shimla 2627711
Trivandrum 2558588

Looking forward to having you as one of our esteemed customers and hoping that you find our services very convenient.

Regards
IBRM-Desk
Central Office
AXIS Bank Ltd

-----Original Message-----
From: Sandeep Bajaj ( [protected]@yahoo.co.in )
Date: Friday, November 13, 2009 08:33 PM
To: [protected]@axisbank.com ( [protected]@axisbank.com )
Cc: customer.[protected]@axisbank.com ( customer.[protected]@axisbank.com )
Subject: Closure of bank account no.[protected]

Dear Sir,

I would like to close my account with immediate effect as i ave sifted from west bengal to Gujarat.

All the documentns (Viz.Unused cheque, debit card, pass book etc..) I will submit through speed post shortly.

Thanks & Regards
Sandeep Bajaj
A/c no.[protected]


[protected][protected][protected][protected]
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Dear Sir
on 25th of sep09 at the time of buying the movie ticket online from Cinemax,in the screen showed the transaction failed but for the same amount deducted of Rs.320/-
& after giving the repeated E mail, Bank had reverted with the Solution as they cant give the money back

Unable to attach the file & if I can get a mail I d then i will be able to send the failed tansacted file.



Regards,
Jay Ray
+[protected]

& the mail details are mentioned below








Jay Ray | On-Boarding-Kolkata| Customer Service Delivery | T +[protected]/35 | F +[protected] | M +91 [protected]

Dishnet Wireless Ltd., Infinity Building, Tower II, 6th Floor, Sector V, Salt Lake, Kolkata-700091.




[protected][protected][protected][protected]

From: Jay Ray
Sent: Thursday, December 03, 2009 11:41 AM
To: Jay Ray
Subject: FW: RE:'AXISIBRM=[protected]' RE: Your AXIS Bank Credit Card Statement for the Month of October,2009









Jay Ray | On-Boarding-Kolkata| Customer Service Delivery | T +[protected]/35 | F +[protected] | M +91 [protected]

Dishnet Wireless Ltd., Infinity Building, Tower II, 6th Floor, Sector V, Salt Lake, Kolkata-700091.




[protected][protected][protected][protected]

From: Jay Ray
Sent: Wednesday, December 02, 2009 6:45 PM
To: Jay Ray
Subject: FW: RE:'AXISIBRM=[protected]' RE: Your AXIS Bank Credit Card Statement for the Month of October,2009






[protected][protected][protected][protected]

From: Customer Services [mailto:customer.[protected]@axisbank.com]
Sent: Tuesday, November 24, 2009 7:20 PM
To: Jay Ray
Subject: RE:'AXISIBRM=[protected]' RE: Your AXIS Bank Credit Card Statement for the Month of October,2009



Dear Mr. Roy,



This is with reference to your e mail dated November 24 , 2009 to customer.[protected]@axisbank.com regarding transaction details.



We regret for the inconvenience cause in this regard.



We are sorry to inform you that, disputed transaction is a successful E-com transaction (VERIFIED BY VISA) by entering user id and password available only with the cardholder. The merchant acquiring bank has successfully claimed the transaction. Since these are done in secured environment with ECI indicator 5 there are no dispute rights. Hence no dispute and charge back can be raised and cardholder is liable to pay the charges.



We appreciate your time and business.



For any further clarification, do write to us or call on our 24-Hour

Customer Services help line[protected]/[protected] (BSNL or MTNL

landlines), we will be glad to assist you.



Regards

Customer Service Desk

AXIS Bank - Credit Card Center

CS 112







-----Original Message-----
From: Jay Ray (JAY.[protected]@AIRCEL.CO.IN)
Date: Tuesday, November 24, 2009 10:34 AM
To: Customer Services (customer.[protected]@axisbank.com)
Subject: RE: RE: RE: Your AXIS Bank Credit CardStatement for the Month of October,2009



This is an continuation mail then just check the trail mail & confirm the process.





Jay Ray | On-Boarding-Kolkata| Customer Service Delivery | T +[protected]/35 | F +[protected] | M +91 [protected]

Dishnet Wireless Ltd., Infinity Building, Tower II, 6th Floor, Sector V, Salt Lake, Kolkata-700091.




[protected][protected][protected][protected]

From: Customer Services [mailto:customer.[protected]@axisbank.com]
Sent: Sunday, November 22, 2009 12:50 PM
To: Jay Ray
Subject: RE:'AXISIBRM=[protected]' RE: Your AXIS Bank Credit Card Statement for the Month of October,2009



Dear Mr. Roy,



This is with reference to your e mail dated November 20,2009 to customer.[protected]@axisbank.com regarding credit card details.





We apologize for the delay in responding to your query.



We would request you to elaborate your query for us to get a clearer picture so as to assist you further.





Further, we wish to inform you that, as on date your credit card is active and you can use it.



We appreciate your time and business.



For any further clarification, do write to us or call on our 24-Hour

Customer Services help line[protected]/[protected] (BSNL or MTNL

landlines), we will be glad to assist you.



Regards

Customer Service Desk

AXIS Bank - Credit Card Center

CS 112







-----Original Message-----
From: Jay Ray (JAY.[protected]@AIRCEL.CO.IN)
Date: Friday, November 20, 2009 11:11 AM
To: Customer Services (customer.[protected]@axisbank.com)
Subject: RE: RE: RE: Your AXIS Bank Credit CardStatement for the Month of October,2009



Dear Team

If the status is showing that cancelled but still you are saying its positive then, you don’t leave me any Space for the same.





Jay Ray | On-Boarding-Kolkata| Customer Service Delivery | T +[protected]/35 | F +[protected] | M +91 [protected]

Dishnet Wireless Ltd., Infinity Building, Tower II, 6th Floor, Sector V, Salt Lake, Kolkata-700091.




[protected][protected][protected][protected]

From: Customer Services [mailto:customer.[protected]@axisbank.com]
Sent: Thursday, November 19, 2009 7:19 PM
To: Jay Ray
Subject: RE:'AXISIBRM=[protected]' RE: Your AXIS Bank Credit Card Statement for the Month of October,2009





Dear Mr. Roy,



This is with reference to your e mail dated November 18 2009 to customer.[protected]@axisbank.com regarding request for initiation of dispute and cancellation of credit card.



We regret for the inconvenience cause in this regard..





We are sorry to hear of your decision to close your AXIS credit card account. You have been a Valued customer to AXIS bank and we truly appreciate your business with us. We are thankful you shared the reason of your decision to cancel your Credit card account and give us an opportunity to do what we can to retain your business.



We need to inform you that, as the merchant acquiring bank has successfully claimed the transaction. Since these are done in secured environment with ECI indicator 5 there are no dispute rights. Hence no dispute and charge back can be raised for

the said transaction.



Further, we like to inform you that, your silver credit card has various benefits as mentioned below.



Plus Points rewards program.

Interest free credit period up to 50 days.

e Shop card for safe internet purchases.

Mobile Alerts .

Global emergency assistance thru Visa.

Revolve facility .

Auto debit facility .

Global acceptance .

EMI Facility .

Lifetime Free card.



We wish to inform you that, as on date there is no outstanding balance payable on your credit card account.



We appreciate your time and business.



For any further clarification, do write to us or call on our 24-Hour

Customer Services help line[protected]/[protected] (BSNL or MTNL

landlines), we will be glad to assist you.



Regards

Customer Service Desk

AXIS Bank - Credit Card Center

CS 112





-----Original Message-----
From: Jay Ray (JAY.[protected]@AIRCEL.CO.IN)
Date: Wednesday, November 18, 2009 02:58 PM
To: Customer Services (customer.[protected]@axisbank.com); Customer Services (customer.[protected]@axisbank.com)
Subject: RE: RE: RE: Your AXIS Bank Credit CardStatement for the Month of October,2009



How a cardholder will know the same, as per the booking status in concern that is showing cancelled.

If not possible to give the cash back then

Tell me the way out for surrender the Credit card.





Jay Ray | On-Boarding-Kolkata| Customer Service Delivery | T +[protected]/35 | F +[protected] | M +91 [protected]

Dishnet Wireless Ltd., Infinity Building, Tower II, 6th Floor, Sector V, Salt Lake, Kolkata-700091.




[protected][protected][protected][protected]

From: Customer Services [mailto:customer.[protected]@axisbank.com]
Sent: Wednesday, November 18, 2009 2:21 PM
To: Jay Ray
Subject: RE:'AXISIBRM=[protected]' RE: Your AXIS Bank Credit Card Statement for the Month of October,2009





Dear Mr. Roy,



This is with reference to your e mail dated November 10 , 2009 to customer.[protected]@axisbank.com regarding request for initiation of dispute.



We apologize for the delay in responding to your complaint.



We need inform you that, disputed transaction is a successful E-com transaction (VERIFIED BY VISA) by entering user id and password available only with the cardholder. The merchant acquiring bank has successfully claimed the transaction. Since these are done in secured environment with ECI indicator 5 there are no dispute rights. Hence no dispute and charge back can be raised and cardholder is liable to pay the charges.



We regret for the inconvenience cause in this regard.



For any further clarification, do write to us or call on our 24-Hour Customer Services help line[protected]/[protected] (BSNL or MTNLlandlines), we will be glad to assist you.



Regards

Customer Service Desk

AXIS Bank - Credit Card Center

CS 112







-----Original Message-----
From: Jay Ray (JAY.[protected]@AIRCEL.CO.IN)
Date: Tuesday, November 10, 2009 06:00 PM
To: Customer Services (customer.[protected]@axisbank.com)
Subject: FW: RE: RE: Your AXIS Bank Credit CardStatement for the Month of October,2009











Jay Ray | On-Boarding-Kolkata| Customer Service Delivery | T +[protected]/35 | F +[protected] | M +91 [protected]

Dishnet Wireless Ltd., Infinity Building, Tower II, 6th Floor, Sector V, Salt Lake, Kolkata-700091.




[protected][protected][protected][protected]

From: Jay Ray
Sent: Tuesday, November 10, 2009 12:59 AM
To: 'Customer Services'
Cc: '[protected]@rediffmail.com'; 'jay.[protected]@gmail.com'
Subject: RE: RE:'AXISIBRM=[protected]' RE: Your AXIS Bank Credit Card Statement for the Month of October,2009
Importance: High



Dear Team,

Refer the attached file of Complain Sheet & the failure details with Print screen.



Kindly confirm the status ASAP.















Jay Ray | On-Boarding-Kolkata| Customer Service Delivery | T +[protected]/35 | F +[protected] | M +91 [protected]

Dishnet Wireless Ltd., Infinity Building, Tower II, 6th Floor, Sector V, Salt Lake, Kolkata-700091.




[protected][protected][protected][protected]

From: Customer Services [mailto:customer.[protected]@axisbank.com]
Sent: Monday, November 02, 2009 2:13 PM
To: Jay Ray
Subject: RE:'AXISIBRM=[protected]' RE: Your AXIS Bank Credit Card Statement for the Month of October,2009





Dear Mr. Roy ,



This is with reference to your e mail dated October 31 , 2009 to customer.[protected]@axisbank.com regarding request for initiation of dispute.



We apologize for the delay in responding to your query.



We request you to kindly resend us the scan copy of dully filled and signed dispute form , to enable us to take the request for initiation of dispute on your credit card account.



We regret for the inconvenience cause in this regard....





We appreciate your time and business.



For any further clarification, do write to us or call on our 24-Hour

Customer Services help line[protected]/[protected] (BSNL or MTNL

landlines), we will be glad to assist you.



Regards

Customer Service Desk

AXIS Bank - Credit Card Center

CS 112





-----Original Message-----
From: Jay Ray (JAY.[protected]@AIRCEL.CO.IN)
Date: Saturday, October 31, 2009 05:16 PM
To: Customer Services (customer.[protected]@axisbank.com)
Subject: RE: RE: RE: Your AXIS Bank Credit CardStatement for the Month of October,2009



I do I manage to send u the Digital Signature,

Arrange a call back





Jay Ray | On-Boarding-Kolkata| Customer Service Delivery | T +[protected]/35 | F +[protected] | M +91 [protected]

Dishnet Wireless Ltd., Infinity Building, Tower II, 6th Floor, Sector V, Salt Lake, Kolkata-700091.




[protected][protected][protected][protected]

From: Customer Services [mailto:customer.[protected]@axisbank.com]
Sent: Saturday, October 31, 2009 2:00 PM
To: Jay Ray
Subject: RE:'AXISIBRM=[protected]' RE: Your AXIS Bank Credit Card Statement for the Month of October,2009





Dear Mr. Roy,



This is with reference to your e mail dated October 30 , 2009 to customer.[protected]@axisbank.com regarding request for initiation of dispute.



We regret for the inconvenience cause in this regard.....



We need to inform you that, the name mentioned (signature) in the dispute form is not matching with our records.





We are sending the soft copy of the dispute form for your kind attention.



We request you to kindly resend us the scan copy of dully filled and signed dispute form , to enable us to take the request for initiation of dispute on your credit card account.





We would also like to keep you informed that, we have updated the e-mail id jay.[protected]@aircel.co.in in our records. You will receive the monthly e-mail statement on this id.





We appreciate your time and business.



For any further clarification, do write to us or call on our 24-Hour Customer Services help line[protected]/[protected] (BSNL or MTNL

landlines), we will be glad to assist you.



Regards

Customer Service Desk

AXIS Bank - Credit Card Center

CS 112





-----Original Message-----
From: Jay Ray (JAY.[protected]@AIRCEL.CO.IN)
Date: Friday, October 30, 2009 05:38 PM
To: Customer Services (customer.[protected]@axisbank.com)
Subject: RE: RE: RE: Your AXIS Bank Credit CardStatement for the Month of October,2009



Refer the attached file do the needful at least by 3 days before my bill payment date.





Jay Ray | On-Boarding-Kolkata| Customer Service Delivery | T +[protected]/35 | F +[protected] | M +91 [protected]

Dishnet Wireless Ltd., Infinity Building, Tower II, 6th Floor, Sector V, Salt Lake, Kolkata-700091.




[protected][protected][protected][protected]

From: Customer Services [mailto:customer.[protected]@axisbank.com]
Sent: Friday, October 30, 2009 5:17 PM
To: Jay Ray
Subject: RE:'AXISIBRM=[protected]' RE: Your AXIS Bank Credit Card Statement for the Month of October,2009



Dear Mr. Roy,



This is with reference to your e mail dated October 29 , 2009 to customer.[protected]@axisbank.com regarding transaction details.



We regret for the inconvenience cause in this regard......



We need to inform you that, as per our records there have been two transactions done on your credit card account on September 25, 2009 at Cinemax Kolkata, KOLKATA for an amount of Rs. 340/- and of Rs. 620/- and it has been claimed by the merchant.





We are sending the soft copy of the dispute form for your kind attention, incase you wish to dispute the transactions.



We request you to kindly send us the scan copy of dully filled and signed dispute form , to enable us to take the request for initiation of dispute on your credit card account.



We would also like to keep you informed that, we have updated the e-mail id jay.[protected]@aircel.co.in in our records. You will continue to receive the monthly e-mail statement on this id.



We appreciate your time and business.



For any further clarification, do write to us or call on our 24-Hour Customer Services help line[protected]/[protected] (BSNL or MTNL

landlines), we will be glad to assist you.



Regards

Customer Service Desk

AXIS Bank - Credit Card Center

CS 112





-----Original Message-----
From: Jay Ray (JAY.[protected]@AIRCEL.CO.IN)
Date: Thursday, October 29, 2009 08:24 PM
To: Customer Services (customer.[protected]@axisbank.com)
Subject: RE: RE: RE: Your AXIS Bank Credit CardStatement for the Month of October,2009





in this bill twice amount deducted for Cinemax first one was attempted of amount Rs.340/- & but not confirmed but still the amount was deducted & I don’t want to pay the same.

Pls do the needful to close this.















Jay Ray | On-Boarding-Kolkata| Customer Service Delivery | T +[protected]/35 | F +[protected] | M +91 [protected]

Dishnet Wireless Ltd., Infinity Building, Tower II, 6th Floor, Sector V, Salt Lake, Kolkata-700091.




[protected][protected][protected][protected]

From: Customer Services [mailto:customer.[protected]@axisbank.com]
Sent: Thursday, October 29, 2009 3:36 PM
To: Jay Ray
Subject: RE:'AXISIBRM=[protected]' RE: Your AXIS Bank Credit Card Statement for the Month of October,2009



Dear Mr. Roy,



This is with reference to your e mail dated October 28, 2009 to customer.[protected]@axisbank.com regarding credit card details.



Thank you for writing to us.



We would request you to elaborate your query for us to get a clearer picture so as to assist you further..



Further, the total outstanding balance on your credit account as on date is Rs. 1,674.09 /-



We appreciate your time and business.



For any further clarification, do write to us or call on our 24-Hour

Customer Services help line[protected]/[protected] (BSNL or MTNL

landlines), we will be glad to assist you.



Regards

Customer Service Desk

AXIS Bank - Credit Card Center

CS 112





-----Original Message-----
From: Jay Ray (JAY.[protected]@AIRCEL.CO.IN)
Date: Wednesday, October 28, 2009 10:50 AM
To: Customer Services (customer.[protected]@axisbank.com)
Subject: RE: RE: RE: Your AXIS Bank Credit CardStatement for the Month of October,2009



Credit Card Number [protected]

Card Holder Name (Name appearing on Credit Card) Jay Roy

Date of Birth (dd-mm-yyyy[protected]

Card Validity Date (MM-YY) 05-11







Jay Ray | On-Boarding-Kolkata| Customer Service Delivery | T +[protected]/35 | F +[protected] | M +91 [protected]

Dishnet Wireless Ltd., Infinity Building, Tower II, 6th Floor, Sector V, Salt Lake, Kolkata-700091.




[protected][protected][protected][protected]

From: Customer Services [mailto:customer.[protected]@axisbank..com]
Sent: Tuesday, October 27, 2009 9:06 PM
To: Jay Ray
Subject: RE:'AXISIBRM=[protected]' RE: Your AXIS Bank Credit Card Statement for the Month of October,2009





Dear Mr. Roy,



This is with reference to your e mail dated October 27 , 2009 to customer.[protected]@axisbank.com regarding credit card details.



We regret for the inconvenience cause in this regard........



We would request you to elaborate your query for us to get a clearer picture so as to assist you further.



You can also view your Axis Bank Credit Card statements online by visiting www.axisbank.com or click on https://www.axispay.co.in/AxisBankCCStatements/Web/Retail/GetDates.aspx.



Once you visit the website, there is a link on the left side of your web page under Quick access as "Credit Card Statement". When you click on this link, you will have to provide the following information to view your statements online:



Credit Card Number [protected]

Card Holder Name (Name appearing on Credit Card) Jay Roy

Date of Birth (dd-mm-yyyy[protected]

Card Validity Date (MM-YY) 05-11





We appreciate your time and business.



For any further clarification, do write to us or call on our 24-Hour Customer Services help line[protected]/[protected] (BSNL or MTNL

landlines), we will be glad to assist you.



Regards

Customer Service Desk

AXIS Bank - Credit Card Center

CS 112





-----Original Message-----
From: Jay Ray (JAY.[protected]@AIRCEL.CO.IN)
Date: Tuesday, October 27, 2009 08:21 PM
To: Customer Services (customer.[protected]@axisbank.com)
Cc: cc.[protected]@axisbank.........com (cc.[protected]@axisbank.com)
Subject: RE: Your AXIS Bank Credit Card Statement for the Month of October,2009





Dear Team,

340 rs wrongly debited form the account

Pls revert



Jay Ray

[protected]









1x5.jpg

Jay Ray | On-Boarding-Kolkata| Customer Service Delivery | T +[protected]/35 | F +[protected] | M +91 [protected]

Dishnet Wireless Ltd., Infinity Building, Tower II, 6th Floor, Sector V, Salt Lake, Kolkata-700091.





-----Original Message-----

From: cc.[protected]@axisbank.com [mailto:cc.[protected]@axisbank.com]

Sent: Tuesday, October 27, 2009 7:48 PM

To: Jay Ray

Subject: Your AXIS Bank Credit Card Statement for the Month of October, 2009



Dear Cardmember,



We value your relationship with Axis Bank.



We hope that your experience o[censored]sing Axis Bank Credit card has been enjoyable. We have attached your E-statement for the month with this mail..



For security reasons your card number and address are masked. Your E-Statement is password protected. The password is a combination of the first 4 letters of your name, in upper case, as it appears on your Monthly Card statement (ignore spaces) and the last 4 digits of your 16-digit Credit Card number (If your card has been upgraded/ reissued recently, please use the last 4 digits of your new card number). For instance, if your name appears on the monthly statement as VISHAL KUMAR with Card number as [protected], then the password would be VISH3456.



You need Internet Explorer ver 5.5 and Adobe Reader ver. 7 or above to open your statement. Adobe Reader can be downloaded from http://www.adobe.com/products/acrobat/readstep2.html



In case you have any queries / clarifications, please call us at our 24 Hour Customer Services helpline {[protected] (BSNL or MTNL landlines) /[protected]}, or write in to customer.[protected]@axisbank.com. Please do not reply to this email.



Thank you for choosing E-statement service.



Warm regards

AXIS Bank Credit Card



Disclaimer

[protected]

This e-mail is confidential and may also be legally privileged. If you are not the intended recipient, please notify us immediately; you should not copy, forward, disclose or use it for any purpose either partly or completely.. If you have received this message in error, please delete it and all copies from your system and notify us by e-mail to customer.[protected]@axisbank.com Internet communications cannot be guaranteed to be timely, secure, error or virus-free. Also, the Web/ IT/ Email administrator might not allow E-mails with attachment. Thus the sender does not accept liability for any errors



This e-mail message and its attachments are for the sole use of the intended recipients. It may contain proprietary, confidential, privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message, please do not read, copy, use or disclose this message or its attachments. Please notify the sender immediately and destroy all copies of this message and any attachments.

WARNING: This e-mail message including attachment(s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for any damage arising in any way from its use..

DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference




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WARNING: This e-mail message including attachment(s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for any damage arising in any way from its use.


DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference




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WARNING: This e-mail message including attachment(s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for any damage arising in any way from its use.
DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference
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WARNING: This e-mail message including attachment(s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for any damage arising in any way from its use.
DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
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WARNING: This e-mail message including attachment(s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for any damage arising in any way from its use.
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DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
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DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference




[protected][protected][protected][protected]

This e-mail message and its attachments are for the sole use of the intended recipients. It may contain proprietary, confidential, privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message, please do not read, copy, use or disclose this message or its attachments. Please notify the sender immediately and destroy all copies of this message and any attachments.
WARNING: This e-mail message including attachment(s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for any damage arising in any way from its use.


DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference




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This e-mail message and its attachments are for the sole use of the intended recipients. It may contain proprietary, confidential, privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message, please do not read, copy, use or disclose this message or its attachments. Please notify the sender immediately and destroy all copies of this message and any attachments.
WARNING: This e-mail message including attachment(s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for any damage arising in any way from its use.


DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference




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This e-mail message and its attachments are for the sole use of the intended recipients. It may contain proprietary, confidential, privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message, please do not read, copy, use or disclose this message or its attachments. Please notify the sender immediately and destroy all copies of this message and any attachments.
WARNING: This e-mail message including attachment(s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for any damage arising in any way from its use.
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DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference

I had taken a loan for Rs 1,50,000 from AXIS Bank 3 years back. I had no alerts or balance statements from the Bank, it was me who had to call all the time to know when my loan is due to close. Then also there was no response from the Personal loan department in Ranigunj, Hyderabad office.

They dont tell anything just take my mobile no and tell that they will be calling me, but they never call back. i had to get a cash back offer of 3000rs which i was not told untill the loan is closed.

Last month the loan was closed, but this month also i was debited again with the EMI amount of 5400, when asked there reply was that it will returned back, i dont know how can they debit from the account.

I had wrost experiance with axis bank personal loan department.

Hi

Loan account:

I am paying my instalment of home loan to AXIS BANK every month since last 2 years through ABN AMRO cheques. Last month when my ABN cheque went to AXIS bank for clearence they bounced it saying that signature is not matching and deducted charges for cheque bounce.

Till this time it was fine, i am ready to pay the charges if my signature is not matching because it is my fault (I have not seen my cheque and signatures till yet though). So i submitted the cash of my instalment amount in lieu of that cheque bounce direct to AXIS BANK.

But the problem arose when AXIS BANK again presented the same cheque for clearence, which was again bounced due to same reason of signature not matching with bank charges again deducted.

I know and understand that bank has to present the cheque twice but that is the case if the cheque was bounced first time due to the reason of insufficient funds, thinking that may be till next time customer submit the necessary funds.

But can somebody explain me that if the cheque has been bounced for the first time due to signature mismatching, how could the same cheque will clear the second time. Obviously that cheque is bound to be bounced beacuse god will not come on earth and make corrections in the signature before presenting it for the second time.

And again the second time also bank charges have been deducted.

I request the bank to please look into this and refund the charges they have taken second time because the cheque bounced due to signature difference cannot be submitted for the second time for clearence.

Also can you please send that bounced cheque back to my address so that i can see my signatures and stop submitting the same cheque again and again to take bank charges from my account.

I know that banks are going through bad credit crunch situations but that does not means that they should do illegal things to get money from customers.

If this is the policy then Banks should change the policy for the cheque bounce due to signature mismatch because no-one in this world can clear that particular cheque no matter how many times bank submit it.

But yes if banks want to make money they can present it as many times as they want. Good job done guys.....

Thanks for reading.

Puneet Pal Singh

I am Tapos Adhikary. I received AXIS Bank iConnect Internet banking passwords two month before. Two passwords are given, And please let me know what are those 2 passwords. Anyway I tried both but can't log in. My customer ID is[protected] Please tell me what is login id and what is password 'password' or 'txn password'.
thanks in advance.

Hi,

I have purchased an old flat, the existing owner is having a home loan with Axis bank.
So, I have applied for loan transfer in same bank, as the process will be faster, but now 2 months have passed and till now i have not got the home loan.

I am clear in CIBIL report, and my eligibility for the loan is clear, still this much delay..............., this very annoying, unreasonable.

Please, can someone take some strong action.

Rajesh Gujalwar
[protected]

Dear Sirs,

My wife Mrs. Annapoorani Ravi was working as an LIC agent at New Delhi and the commission is getting credited to the bank account directly. Following is the complaint against Axis Bank, Janakpuri, New Delhi for debiting 'DEBIT CARD RENEWAL CHARGES' even though it is a salary/commission account. The details are given below: There is no response from the bank even after 2 months:

Debit card charges - SB A/c. No. [protected] - LIC Agent No[protected] Name: Mrs. Annapoorani Ravi

From: Sivaraman Ravi to Axis Bank, Janakpuri, New Delhi.
show details Oct 21

Dear Sirs,

Ist Reminder

On Oct 13, I sent a mail on the captioned subject, but not even an acknowledgment received from your side. Given below the matter for your doing the needful.

Thanks.
Annapoorani Ravi

Dear Sirs,

The above SB a/c was opened by the LIC, Branch Code 11A, Janakpuri Commercial Complex, New Delhi - 110058 towards my agency commission with zero balance facility a few years back on the assurance that it may be treated as salary account - even TDS gets deducted whenever an amount is credited to my above account. As a proof, it is a salary account, I give below the recent statement shows that on 4/9/09 the amount 'transfer of salary' shows Rs. 777/- credited to my account. But unfortunately, you have debited an amount of Rs. 111 as debit card annual charge on 25/7/09 which was not supposed to be for salary account - this is something unusual. I, therefore, request you to kindly reverse the amount by crediting into my above account & oblige.

Thanks.

Annapoorani Ravi
Janakpuri, New Delhi.

The bank statement details:
1
13/10/2009
CASH-ATM/855/131009/08:52
5,000.00
2
30/09/2009
[protected]:Int.Pd:[protected] to 30-
56.00
3
04/09/2009
TRF OF SALARY
777.00
4
25/07/2009
DrCard Annual Chg [protected]
111.00
5
30/06/2009
[protected]:Int.Pd:[protected] to 30-
65.00
6
20/06/2009
CWDR/[protected]/[protected]:32:14/EU
3,000.00
7
05/06/2009
TRF FRM LIC

Sir,

Due to Electricity failure, my ATM card (Corporation Bank) has been captured in Axis Bank ATM Machine on 17th Nov,09 at Geeta Rattan Jindal Public School Branch, Sec-7, Rohini, Delhi. I have lodged complaint in the Axis Bank, Geetarattan Jindal Public School Branch, Sec-7, Rohini, Delhi as well as my Bank- Corporation Bank, Nangloi. Till date I am not receiving my card from Axis Bank. There is no response regarding my Corporation Bank ATM Card from Asix Bank. Please help me to find out my card.


Thanks


Vikas Rohilla

I made apurchase from Koutons Retail India Pvt.Ltd(SHILPI CREATIONS) 20 G.T.ROAD ASANSOL WEST BENGAL Phone[protected].on 02/05/2009 of Rs-1350/-.
I gave my Debit Card at the time of payment.It showed "DECLINE".After that i gave my credit card and the payment was successful.
on the 2nd day i came to know from my Bank (BANK OF INDIA) that i have made a payment of Rs 1350 from my Debit Card.
So i made double payment of the same item purchased on that day.
The showroom dealer says it is the problem of Axis Bank .
I have went to him at least 25 times and he gives a simple reply that the Bank will credit the amount in my account ,but 7 months have passed but i have not received any paymnets.

Dear Sir,

I have already paid my credit card payment. Before that i was also in the defaulter list.but after the payment still i am in same list. That is why my loans are not accepted by some bank.

i saw the my defaulter report one thing the minus point is if any bank reject any request that is also update in the defaulter list might be there is some other reason for rejecting like address problem or other things.

Kindly remove my name in defaulter list.

for further query i will give you my PAN card no:.

Kindly regards.
D Ravi Kumar

Hi,

I am Neeraj Kumar Sharma from delhi, I had Axis Bank Credit card and In month Of Nov 08, and I made settelment in Rs. 6200 when my total outstanding was Rs. 15370, Now I appled for Home Loan , and My banker need No dues Certificate from Axis bank because CIBIL showing Rs. 9170 in my Credit card unpaid.

When I ask Axis bank Escalation Depatment They told me to clear my all dues than they will issue me...

Sub: Cosolidated Charges debited form my account.

Respected Sir,

I have salary account ( 0 balance) with Axis Bank, Gandhidham branch, District -Kutch -Gujarat. My A/c No. is [protected].
They had deducted Rs. 750.00+77.25 (Service Tax @ 10.30%) from my account on dated[protected]. when I asked them why this happened they told me that not minimum balance in your account. I see your corporate salary fees and charges statement online but no appear head cosolidated charges in this statement and I also minimum balance charges in your scheme code salary power plus mentioned in NIL so, how can you deducted Rs.750.00+77.25 this amount from my account before even they never communication and mobile phone call to me or never send any other notice or circular on my address before deduction. No bank is deducting this transaction charges, if it is not under RBI rules. then now they can do this?
Quarterly only 9 transaction is free, beyond that they will deducted Rs.50.00 per transaction+service tax(10.30%). I visited the my operational branch & Head Branch officials. They are unable to provide justification.
Can anybody take this matter legally for taking action and I will complain in consumer court against Axis Bank.
Regards.
JAGDISH B. BRAHMBHATT
188-B, MAHADEV NAGAR,
ANJAR - KUTCH- 370110

As per momo no.supt-5/ demand survey-mohali/F No.74837/09/18206 dated 27/05/2009 listed 1351, reciept no74837
The applicant money Rs 1500-/ is refunded by the GMADA (greater mohali area development authority)
S.A.S nagar to AXIS BANK,ltd SCF No. 113-114, ph-7 mohali. The applicant has sent two application on 25 june 2009 and on october 09 for transferring the money to state bank jalahalli east ,bangalore account no.[protected] .
Sir,
no reply has been received by the applicant please transfer the money to above said bank.

I am holding a salary account in your bank. I never request to issue me a credit card but considering my salary account your bank issued me a credit card. I started using the card since Decemebr 2008. Since then I have at regular intervals atleast paid the minimum amount. In the month of April I issued a Cheque of Rs 5000/- with got reversed and I paid Rs 2000/- in cash. In the next month also I paid a cheque of Rs 9000/- As I never received the bill regularly I was unable to know the past payment history. Later on I found that the cash payment is not reflecting in the statement. Thus I stoped making further payments. After having a word with the executive in August I made a payment of Rs 1000/- through Cheque. In the early week of Nov I again had a word with Axis bank CCE and she assured me to resolve my issue but requested me to make the minimum payment of Rs 3200/- and I agreed and promised her that I will make the payment by 10Nov as my salary gets credited to my slary account by 5th Nov.

On 7th Nov I discovered that my full salary has been debited towards the credit card OS and a lein amount of Rs 8805/- has been put to my salary account without any information to me. On enquiry I found that my outsatnding was Rs20348/- thus as a bank policy they have deducted the amount. Since then I am continuously mailing the customer care office but all in vain.

I have gone through a valley of financial & mental agony and hope to get a fair response from your end.

Hi,
I have cleared my outstandings of my axis bank credit card but yet my cbill score is reflecting very low. Is this that i will not be eligible for anyother financing options since i have made the complete payment for the card or the cbill rules says not to provide any financing options to the persons who have once overused the card. My card number is--[protected].

Dear Sir,

I was having the salary account with Axis bank Ltd in the year 2006,On behalf of this the bank issued the credit card with the limit of Rs 12000/- saying that there would not be any annual or any other Charges, but despite of a good repayment 1 year later the bank debited my account by the heading Annual Fee. When i enquired about this the bank person said that you pay the due amount along with the annual fee the bank will refund it on the very next bill but it was not done.
After this miscommitment i stopped the payment for some months. one day one person called me asking there is a due of Rs-12000/- on my card,I was shocked.after a very long discussion many calls (threatening calls too). he himself said me to deposit the cash amount Rs-6500/- instead of Rs 12000/-
On 15/07/2008 i paid the said amount through cash vide Axis bank Receipt no-29180 dated 15/07/2008.at that time he gave me the settlement letter aswell.despite of this they added my name in cibil.
in this regard i have tried to mail to the banks customer help desk but did not give any positive response.I request you to please help me and arrange to delete my name from CIBIL.
you can check my repayment history from other banks as well.



Regards
Ripudaman Singh
[protected]

This is my complain mail to Axis Bank, Metlife Insurance, IRDA, and RBI, But no result. I am giving this on this forum with lots of hope. Thanks.

Dear All,

This is my strong complain against MetLife as well as Axis Bank.

Point are Below,

1. I am senior Citizen person account holder of axis bank Koch behar branch.
2. I was walking to axis bank for invest in bank fixed deposit.
3. One of Mr. Tamal axis bank employee try to convince me for invests in MetLife instead of Bank FD.
4. Mr. Tamal introduce me with Mr. Amit Kar, MetLife Employee.
5. Mr. Amit Kar explain me his MetLife plan as: Its a three years plan, I have to pay a premium for three years, I Can withdraw
my money after three years, I will get a return of 15% compounded interest for three years on my investment.
6. As per this conversation with Mr. Amit Kar and Mr. Tamal I convince and I invest Rs. 30000 on it.
7. But suddenly when I go through the trams & condition of the policy I come to know that there is no as such 15% interest is
written on the policy deed and if I withdraw my money after three years then I have to pay a charge of 70% of my first year
basic premium which I was not informed by neither Mr. Amit Kar neither Mr. Tamal. And one more thing that I am a retired
government. Employee. But in the MetLife application it’s written as businessman.

I have send a complain mail to Axis bank as well as MetLife but I haven’t get any response from axis bank, and MetLife give me a useless response which means they can easily play with my hard and soul money. And in between some one call me from MetLife Siliguri branch and try to convince me to withdraw this complain and continue this plan.

After this bad experience I completely fed up with both the company because it’s a clear case of cheating. So I have sent these complain mail to you as a higher authority with lots of expectations and I am praying for justice and necessary action against the guilty. I further request you to help me to get my money back as soon as possible.

For Your Information:

My Axis Bank Account No: [protected]
MetLife Policy No:[protected]

Thanks in advance with lots of Hope.

Regards,

Ananda Kumar Paul
Coochbehar
[protected]