Bajaj Electricals — Morphy Richards kettle complaint that has not been taken care of

deepaksrivastava

from Noida, Uttar Pradesh

Address:

Ghaziabad, Uttar Pradesh

I have a Morphy Richards’s kettle (under warranty). I have logged 2 complaints (2488729, 2396451) and did so many calls to Bajaj customer service center[protected] and Pragati enterprises Sahibabad, Bajaj Service Centre who takes care of Morphy Richards’s products complaints. I called Pragati enterprises so many times but they do not want to resolve my complaint. Moreover I have talked MR Vikas (owner of this service centre as told by him) and the manager Sanjay Kumar (manager of Bajaj Services), but no solution found. I am totally fed up now I don’t know what to do? Please help me.

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Comments

kumarraj88

from Chennai, Tamil Nadu

Bajaj Electricals — Service is not good

We bought a Iron box. It got problem and we have taken that to a authorised service center on 19/12/2011 till now no responser from them and everytime we call them they said it will ready soon. This is like playing Game with the customer where they can't compromise the customer with their poor service

Morphy Richards India

from Mumbai, Maharashtra

Dear Customer,

We have received your complaint and we will ensure it is resolved soon

Regards,
Team Morphy Richards

Shashikumar K.S.

from Delhi, Delhi

I have a Morphy Richards Kettle, which was under warranty and is not working. Last month I had lodged a complaint (no.2869368) explaining the problem. They asked me to contact with Authentic services, no.2721, BEML Main road, near post office, new Thippasandra, Bangalore-75. and also sent the above address from mobile no.[protected] to my mobile no.Today when I went there the owner of the above said services did not even gave a proper response regarding my complaint. It's very unusual that a reputed company like Bajaj can't give minimum service to their trusted costumer like me.Today again I lodged a complaint (no.3097889). I am totally fed up now I don’t know what to do further. Please help me.