Bajaj Electricals Complaints & Reviews

DEAR SIR,
I WOULD LIKE TO DROW YOUR KIND ATTETION TOWARDS OUR HOME GEYSER THAT IS NOT WORKING.
THEREFORE ,I REQUESTED YOU PLEASE SENT ME A GEYSER MACHENIC FOR REPAIR IT.
MY PERMANENT ADDRESS IS A-24,GALI NO-3,BHAJAN PURA, DELHI-110053.

I have purchased Bajaj 4 burner ,auto ig gas stove 4 months back, one of its burner was not working from the very first day. after repeated complaints on service person came and check it in the month of Nov.It is not working till date from the day it was checked by the service person. I again made complaint in the month of dec2012 and request them to send the person on weekends. One person called me on Thursday and said that i am coming near to your place ,so pls make sure to be at home. I told him to come on weekends. Next day he again call me , i request him to come on weekends. He threaten me that co will not attend your service request.
After all this no one even contact me till date

I have purchased gas geyser in the month of February 2012 from you and same was installed by your company. Since, the beginning the said gas geyser is not working well. Many complaints bearing nos. 1033223 dated 29/02/2012,1040325 dated 02/03/2012,53228 dt. 18/04/2012 669893 dt 28/10/2012 & last complaint no.2097489 dated 14/01/2013 have already been lodged at the customer care service center in this regard. The technical person visited to our residence, but, he is not able to short out the problem. The said geyser is under warranty period. If the geyser is unrepairable, exchange the same or otherwise return the cost of the geyser paid to you as early as possible.I think that you do not want solve the problem of the consumer which is very bad on your part. I again request you to resolve the problem at the earliest.

Thanks

O.D.Sharma
Moble No. [protected]

Dear Sir/Madam

I had purchased Bajaj Gas Water Heater dated 10 Dec 2010 for which warranty of 2 Years was applicable. But This winter season when i used this appliances, it was not functioning. I lodged a complaint for this on Bajaj customer Care Helpline No. around 7-8 nov 2012, Reference no. of which is DEL[protected]. Executive came to my home for checking the appliance on around 9-10 nov 2012. After some preliminery Examination, he told me that he have to take the appliance along with him and it will be delivered back after repairing on shop with in 7-8 Days because of Deepawali.

When the Product was not delivered back afte 12- 15 Days, I made a communication on Bajaj Electric Helpline no. regarding this for which i get a response to talk with their Service Center 'Ujjawal Service Point' which have picked up my appliance for repairing. Then, I communicated with them, from where i get a response that they have sent some part for replacement from company, after replacing that part my gas heater will be delivered back. I made communication to that center several times, but get the same response.

But since today the Product has not been delivered back after removing defaults.

Now, They told me that i have to pay for the Part repair/ replacement for making my appliance free of defects.

Since the Product was under warranty of 2 years, So they should not demand from me any payment. Further, they have elapsed more than 2 months in this and i could not make use of appliance during the period it was usable.

Kindly resolve my problem

Thanks in Advance

Regards
Vivek Singla
Address: H. No. 1/31, Chori Gali, Subhash Nagar,
Rohtak Road, jind-126102(Haryana)
Mob :[protected]
E Mail :singla.[protected]@yahoo.com

Sir / Madam,
I had purchased a Bajaj Twister mixer on 10/02/2012. The serial number of the product is 50242 and the GC Sl No. / Code No. printed on the guaranttee card is 0155203. The mixer is being required to be given to the dealer 2 - 3 times till date like small problems like : the mixer does not work on No. 1, other time the mixer was not starting only. We expect a mixer that is not required for continuous repairs atleast during few years of its new purchase and so we purchase a Twister mixer as it is supposed to be a rough and tough one.

Your response in this matter is expected.

My e mail id and phone number are : Aditya Falor : [protected] & [protected]@rediffmail.com from Nanded, Maharashtra.

Regards,

Aditya Falor.

We bought Bajaj RH 9 room heater on 12th Dec 2010. We saw similar heater of Inalsa at our friends' home and those heaters were really effective. Since, we trusted Bajaj, we bought RH 9 room heater from Noida showroom. From the very first day it failed to provide the required heating as other heaters provide. We even call bajaj representativve but they did not gave satisfactory response. According to the person who visited us, the heating is not that effective because of extreme cold conditons in Delhi.

Well, we thought that we should use it ...might be it gets effecitve with time...however...time passed it did not show great results. It definitely brings down room temperature but it is not that effective like se saw of Inalsa...

We didn;t use this heater in 2011. This year we again using it and its not giving heat as required...The warranty is now expired and there is no point calling Bajaj Representative as they did not agree with our complaint last time as well...

Im not etall happy with the performance and service of Bajaj Heaters. :(

I had purchased Bajaj Pop up toaster from Vijay sales Bill No. 06-BR 12-11SICD651 dated 11.12.2011

Right from day 1 it was functioning off and on. Sometimes it used to work sometimes not.
We had complained vide No, MUM[protected] The mechanic attended saying some carbon problem he repaired it worked for one
day then again we complained the mechanic came and he could not repair it. We then asked for a replacement. Till date nothing has happened please see that I get the toaster repaired or replaced.

Regards

Elveira Fernandes

I have been very upset with the way Bajaj Electrical handle their customers.

I have had two geysers from bajaj for the past one odd year and already I have had to replace the body of both of them and also the heating element as well as the thermostat for both. This makes me understand that the quality of Bajaj's products are not upto standard.

What tops it now is that in spite of making several complaints to Bajaj Geyser call centre, on 12 Dec 2012 vide # 1966192 and again on 18 Dec to remind, 25th Dec again to remind and one final on 27th dec when they gave a new complaint number since the old one was cancelled due to time vide # 2023272. The repair is still not carried out.

Although both the geysers are in warranty, we had to get one geyser repaired from a local vendor by paying money from our pocket due to the urgency in this cold weather.

On 27th Dec I was given the name of Area Manager Mr Shashi Ranjan- who's number is [protected] /[protected] who I called and was told that he is apologetic and service will be carried out today itself. He also gave me the contact number of some S R agency (Sarvesh) who does the service for Bajaj[protected] / [protected].

S R agency has been very difficult to get on phone and whenever they pickup their technician ( [protected] ) says will come in 1hr. To my surprise that 1 hour has not come in the last three days. Since yesterday he has been not receiving calls and immediately when I called from another number he picked up and said today is holiday and refused to give his name for a complaint against him and was also abusive.

You know with the cold wave in delhi, what does a non operational geyser mean for the past 18 days.

This shows that not only Bajaj's products are sub standard but also they know it and has a similar after sales service staff who is totally useless and irresponsible.

Rahul [protected]

dear sir, i purchase bajaj food processor date 10/8/2012....product detail is -sr no. 11959.,gc si no/ code no.0902393.......there is problem in moter , compney gave me 5 yr guarantee, but compney not respond towards service there r 2 complaint no. 1st is 2001718/ 2nd is 2017254......they say we ractify ur problem in 48 hr ...................but no response till now.. local c/c also not respond not give me complaint no.....say call again later..............please help me ................hope towards u...........dr kartikey verma

DEAR ALL,
I CAN'T UNDERSTAND SUCH A SIMPLE THING THAT THE MICROWAVE WHICH I AVE BROUGHT OF YOUR HIGHLY REPUTED COMPANY IS AGAIN CREATING A PROBLEM AS IT WAS HAPPENING BEFORE, DESPITE OF BEING REQUESTED YOU SEVERAL TIME, THE SOLUTION PROVIDED BY YOU WERE JUST LIKE BUBBLES, WE REQUEST TO ALL THE TIME THAT THIS IS A DEFECTIVE PRODUCT AND AS THE PRODUCT IS IN GAURANTEE WE WANT IT TO GET REPLACED, BUT YOU ALWAYS SAY THAT THIS TIME YOU HAVE REPAIRED IT PROPERLY AND IT WILL NOT CREATE THE PROBLEM AGAIN, BUT THE PROBLEM WAS ALWAYS HERE & NOW, INSTEAD OF IT WE ALSO SUFFER FROM A HUGE HUMILIATION FROM MY SISTER' HOME AS WE GIVEN IT TO HER AS A WEDDING GIFT, BUT DUE TO YOUR NEGLIGENCE AND ALMOST UNSATISFIED CUSTOMER SUPPORT FROM YOUR END, WE REQUEST YOU TO PLEASE CHANGE THE MICROWAVE AND IF THERE IS ANY QUERY PLEASE DO CONTACT ME 24*7 ON [protected].

Thanking You

With Profound Regards

Vaibhav Jaiswal
Mechanical Engineer
Mob No: +91-[protected]

From: [protected]@hotmail.com
To: [protected]@bajajelectricals.com; jitendra.[protected]@bajajelectricals.com; pramod.[protected]@bajajelectricals.com; sanjay.[protected]@bajajelectricals.com
Subject: RE: Urgent help needed for Bajaj 2503 ETC Microwave oven.
Date: Fri, 13 Jul 2012 10:21:14 +0530

Respected sir,
again there is a problem with the bajaj 2503 ETC microwave oven, it is not getting on, and as i have already stated before that i have given this microwave to my sister who has got newly married on 15/01/2012 as a wedding gift, as now she is in her SASURAL, and the product get defective its a very humiliation for us to bear any comments from her SASURAL, i have lodged the complain today with bajaj the complain no. is 3226684, please do call me on [protected]/[protected] as soon as possible and try to solve the problem as soon as possible.

thanking you

With profound regards

Vaibhav Jaiswal
[protected]/ [protected]




From: [protected]@bajajelectricals.com
To: jitendra.[protected]@bajajelectricals.com; pramod.[protected]@bajajelectricals.com; sanjay.[protected]@bajajelectricals.com
CC: [protected]@hotmail.com
Subject: FW: Urgent help needed for Bajaj 2503 ETC Microwave oven.
Date: Wed, 14 Dec 2011 05:02:31 +0000

Dear Jassal,

Kindly speak to Mr. Vaibhav Jaiswal and resolve this complaint ASAP



Cc –Mr. Vaibhav Jaiswal – Thanks for contacting us. We sincerely regret for the inconvenience caused to you . We are advising our representative Mr. Jassal to resolve your complaint ASAP



Thanks & regards,

Vidya Shetty

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cid:image004.[protected]@01C9DEF8.6AF07910Please consider the environment before printing this e-mail.

For Service Assistance :

Toll free No[protected].

Help Line No[protected].

Or type '' PLEASE CALL''' & send sms to[protected].



From: VAIBHAV JAISWAL [mailto:[protected]@hotmail.com]
Sent: 14 December 2011 01:32
To: CustomerCare; Lucknow BSSM (Prayas Sehgal)
Subject: Urgent help needed for Bajaj 2503 ETC Microwave oven.



Dear sir/mam,
I feel very sorry to say that i am loosing my faith in your appliances day by day, because i purchase one microwave oven fro my sister wedding gift for lucknow, the model is bajaj 2503 ETC microwave oven from delhi on 06/12/2011(tuesday),
i brought it my home and try to use it but it get shutdown every 2-3 seconds, so i call your customer care very same day for the problem so they said that you have brought it for your sister at lucknow, so you take it to lucknow there they will demonstrate it and will see what the true problem is, i said O.K, now the microwave has reached at lucknow on 11/12/2011(sunday) and
i lodge a complain for it is not working and also for its demonstration request on 12/12/2011(monday) and so they give me a demo no:-792265 for lucknow and they said the complain will be attended within 2 working days, but when today one bajaj personal come to my home his contact no is [protected], but he was totally unaware of the microwave we have and all its working,
so i kindly request you to please do kindly look deep into this matter and please resolve this as soon as possible, because my product is under GUARANTEE and also see that i have to give it to my sister in marriage if the product is faulty then who will listen the comment from my sister sasuraal,
so i please request you to please kindly look into the matter if problem can't be repaired(written that the problem repaired will not be occur in future)then please change the microwave as soon as possible, because it is in guarantee and i am very much worried for this, please reply me as soon as possible.

thanking you

With profound regards

Vaibhav Jaiswal
[protected]/ [protected]

I bought a gyser at Kolkata Bajaj Electrical make on 26th February,2012. THis had two years warranty. Last one months i.e. within 7 months it started leaking. Filed a complian with comapny customer care . ref complain no- 1894183. A technician visited and adviced gyser to be sent to service centre. I did so on 23rd April . Now its almost a month there is no news. No one pick up the phone and in case i send a person to service certre they say it will take time. Hope it will be delivred back in Summer only. Please help I feel cheated and hope a company like Bajaj should immediately withdraw itself from electrical product range if they cannot mainatain a service line.Thanks

Mobile No-[protected]

we lodged complaint for repairing of our geyser our complaint no. is 1922815. one of the company representative came for repairing he told us that the element is not working and the new element will cost rs550 and visiting charge will be 250 total will be rs800. we agreed for this. while repairing geyser he didnt opened the gayser properly and carefully while opening he damaged one screw after breaking that screw he said now bcoz of this screw whole assembly needs to be changed which will cost rs2500. we said will complaint against you then he said he will give disccount of rs500. due to his improper handling and carelessness the repairing of the geyser which would cost us rs800 initially now it is costing rs2500. his behaviour showed that he had done this intentionally for charging more money if he didnt done intentionally he should inform us before that screw is not opening af if it will get damaged new assembling has to be done but he didnt informed us before. now company service centre no. always remains busy we tried calling for may times we got it repaired from oustside.kindly see to this matter as soon as possible. company is responsible for this.

P.G.College of Nursing, Bhilai purchased a Bajaj Platini Storage water Heater 50 litres from Manish Enterprises, Bhilai in November 2011. Since its installation this gadget is not working. We have requested supplier a number of times for its repair / replacement. Their / company's electrician has inspected and repaired several times. But the result is that it is still not working. Hence it is requested that it should be replaced immediately.
Principal

I PURCHASED A BAJAJ INDUCTION COOKER ON 16.11.2012. BY CASH ,MEMO NO. OR TAX INVOICE NO. 4040. FROM " BAGRI ENTERPRISES " 32 EZRA ST. 4TH FLOOR ,R .N 468, KOLKATA - 1, SHOW ROOM, 33/2 EZRA ST. KOLKATA - 1, THE NEW I.C. WAS WORKING PROPERLY SINCE 19 DAYS . BUT LAST DAY (28.11.2012), WHEN MY WIFE WAS COOKING , MANY SMOKE WAS COMING OUT FROM IT. SHE AFRAID AND OFF THE SWITCH, IN THIS CONDITION ,I DNT UNDERSTAND HOW CAN I GET ANY HELP FROM BAJAJ CO. WHAT TYPE OF HELP, ANY REPAIR, OR ANY REPLACEMENT, BECOZ THE PRODUCT IS NEW ONE, SO I NEED HELP AS A CUSTOMER FROM BAJAJ CO. ,PLEASE HELP ME ABOUT IT, BECOZE I DNT KNOW WHAT TYPE OF HELP CAN I GET, I WANT TO KNOW TO BAJAJ CO. THROUGH THIS CHANNEL .
MY NAME IS " MRITYUNJOY PAIK, " BARISHA , SILPARA, KOLKATA 700008, MY NO. [protected].

Hi,

I bought a bajaj water heater on 1st of December 2011. After about 8 months it started having some problems regarding leakage and electrical
indicators not working. I made a complain about this at the customer care by phone. There was a visit by someone from bajaj and he failed to fix the problem, also he said that the water heatre was working perfectly fine just the indicator fuse had gone down which he will replace later.

After a few days there was a some spark in the water heater and it was completely down. I made repeated complains there after but always some one comes and says we dont have the spares and we will come soon with the spares.

This story has been repeating since almost 2 months now and now the local service center guys have simply started ignoring my complains.

I just have 4 days left in my warranty now, and i don not think there is some solution for me.

Please suggest me the way to reach consumer court near by my location and how to proceed with every thing.

Thank you

Deepak Kumar
[protected]@gmail.com
[protected]

Sir,
I purchased three bajaj gas geysers from M/s. Prem Enterprises, Bassi Pathana, Distt. Fatehgarh Sahib, (Punjab) on dated: 13/12/11 vide cash memo no. 11246,47,48 after some days from purchasing all three geysers stop to hot water. We complaint many time on this numbers Patiala: [protected], and after some days we have told to Chandigarh: [protected]. Once they come my premises and change some part but after that those are not in working condition. So please help me to change my all three geysers which are in two years warranty.

Balwinder Singh S/o. S. Gurmail Singh,
M.P.Colony, Bassi Pathana,
Distt. Fatehgarh Sahib (Pb.)
Mob. No.[protected]

Hi, My Name is M.Dhamodharan. I am exits Bajaj Finance customer. I had completed loan No 4030CD00084383, and i applied for one another loan 4030CD00149296 and it will be going to complete next 3 due. but I come know that my emi card was blocked with out any prior notice. I find out this while i try to apply for next loan. I try to conduct customer care by call but got replay as my customer number and card number was wrong. My Experia ID: 5763674 and my emi card number is [protected]. Could you plz able to tell me what is reason was the card blocked. and what can i do for reactive my card again.

Thanks
Dhamodharan.
[protected]

Syed wasiul haque from Bhagalpur Bihar.Mob.no.-[protected].I have purchased Bajaj majesty induction cooker ICX8 from your bhagalpur dealer.Which is under guarantee period.The induction cooker is not ...

We buy a bajaj induction cooker with bajaj appliances in 13/12/2011. Now we are using that cooker. But after 15days o[censored]ses we noticed that side of the ceramic plate is tampered. We think this is due to heat. Please check this and solve our problem. I attached a photo of the induction cooker.

Name of the set - bajaj majesty
Sl no[protected]Icx -8)
Vat no - [protected]

I have bought a Bajaj Platini Geyser. From the day we purchased, complaints is only thing we need to do. The geyser still does not function.
Also very bad response from the call center. Request every one not to go for Bajaj geysers. They only work for few days and create problem later.