[Resolved]  Bajaj Finance Ltd — Severe Harassment

Sir,

I believe i am not the only customer so badly harassed by Bajaj Finance ltd. I had taken a Bajaj Scooter bearing registration no. AP13H 5552 a few years ago and now as all of my cheques were cleared i called them up to inquire if I can get my original Registration Certificate now. After trying to get connected in vain for more than a week (They never answer the calls) I went to their Tarnaka office where nobody showed any interest to my queries. After pleading from desk to desk i was told that there was a balance of Rs.1100 towards some insurance that i had never subscribed to and i never received any policy letter for the same. They said it had been posted to my postal address and whether I received it or not is none of their concern. Anyway i went to their office again two days later and deposited the insurance charges (the insurance that i never received) and then was told to come back after a month. After 40 days i tried calling them again to enquire if my R.C had arrived, after two days of desperate calling (I wonder why did they install all these telephones in the first place when they never bother to pick them up) I once again drove all the way to Tarnaka only to be told that it will take another ten days, which could have been conveyed over the phone and i would have definitely saved fuel and most important, my time. This time around the person in charge gave me all his contact details so that i won't have to repeat this ordeal. The nos. he gave were 27006401 and his personal mobile no. [protected] and he said his name is Srinivas. After ten days very hopefully i dialed the above two nos for four days continuously and as expected nobody answered. And then miraculously on the fifth day this guy answered the phone on 27006401 and the moment i said that i have been calling you guys since four days, he started shouting on me. He said he is not my servant to answer my questions and started using such abusive language the contents of which are very inappropriate to be published. I get to hear such sweet language just because i dared to ask him why they are not picking up calls. And after emptying his bundle of swear language he banged the phone on my face and naturally did not answer the call again. Even after abusing me to the core he didn't bother to let me know whether my R.C was available or not. After all this I just want to thank the Bajaj Finance guys for their hospitality and i promise I'll see to it that my next 10 generations will never ever deal with them. I have bought more than 5 two wheelers through Bajaj Finance and even got their letter of Satisfaction and there is even a current finance on my laptop which just started. I also want to let them know that i am going to stop the cheque payments for the laptop effective this month. For a change let them call me and come to my place for payments. What goes around comes around...