Bajaj Finance Complaints & Reviews

I, N.I.Haroon Rashid, residing at 10-Pulavar street, Ilayangudi-630702, Sivagangai district, i have got consumer loan from Bajaj Finance (Madurai Branch) for Rs.45000,on10th July2007. My proposal Number:9034

During the re-payment period, two cheques are bounced, for that i have paid the two installment Rs.4750 at Ramanathapuram Branch.
(i) Receipt No:[protected] Date:11.09.2007 - Rs.2375
(ii) Receipt No:41266136 Date:01.11.2009 -Rs.2375
I had the above mentioned receipts in my hand.

At the time of getting final statement from the Madurai branch office, i have informed and show the receipt to them.

But, still my name is displayed in the CIBIL, Due to this display i did't get any loan from any organisation. This may spoil my reputation. Kindly i request you to remove my name and due amount from the CIBIL.

The cheques are cleared from the ICICI bank ,Ramanathapuram Branch.

Thanking you

Please help me to get my NOC letter for which I purchased a bike by Bajaj finance.
I had paid full amount which the Coimbatore Bajaj finance manager told, still they asking 12000 more as penalty.
Please investigate and do the needful.

Sir/Madam,

I wish to inform you that I have newly purchased "Bajaj Discover DTS-Si 100" on cash payment at Rolta Bajaj showroom at Phool Bagan, Beliaghata, Kolkata-700 010.

The details of my vehicle is as follws:

Model: Bajaj Discover DTS-Si 100
Engine No.JBU BSM 44560
Chasis No. MD2D SPA ZZSPM 93930
Vehicle No. WB-07D 3102
Owner's Name: B.Ganesh
Address: No.26/D, Radha Madhab Dutta Garden Lane, Beliaghata-PO, Kolkata-700 010.
Mobile: +[protected]

On the day of purchase, they did not inform anything about the vehicle, its maintenance, or etc., and also told to visit the Service centre for any details.

As I was within the period of 30-45 days from the day of purchase and travelled 361 kms, I visited Rolta Baja Service station at Beliaghata (Near Ragini Cinema), Kolkata-700 010 to avail the first service for my bike.

At the Service centre, they asked to tell problems that I faced while riding the bike.
I told all my problems:
1. Engine oil leak at the engine and silencer rod.
2. Problem in shifting First gear, every time we need to press the gear two to three times, then only bike is ready to move.
3. While riding the bike even between 40-45 kms speed, there is unnecessary soud comes from both front side and back.
4. Vehicle's pick-up/pulling power is very less.
5. Chain become so loose, that it also makes sound.
6. Very poor mileage.
7. Front wheel air pressure is maintaining, always lowers below normal recommended pressure.

Then, I asked whether all the 27 points menioned overleaf of the service sheet will be perfomed for the vehicle? They told that the complaints you have told will be checked and overall tighting the engine etc, will be done.
I asked whether engine, gear box, carburetor, etc will be cleaned properly?
They told that nothing will be done unless any complaint is filed or reported in advance. As such the bike is new, nothing is required except change of engine oil.

And, the worst thing is the mechanics are dishonest and they are not completely pouring the engine oil, but retaining 30-40% of oil in the can itself and they are not giving back the can, eventhough we are paying Rs.199/- for Servo 4T Mobile engine oil.

Most important thing, the water wash was not done properly. So, I asked them to do it again. They are telling me that you should along with the water service boy and tell him where to wash properly. My question is instead of telling the wash boy to clean the bike, it will be better to wash by myself. What is your opinion?

I know the Rolta Baja service station is reimbursing a bulk amount for these free services provided by the Bajaj company, but not performing well even for atleast 20% and so.

I am a native of Chennai and my father has Bajaj 4T champion since 1997. As he was completely satisfied with the peformance of the bike and service provider. So, I also felt good to bye a Bajaj bike.

At the service centre, they are not propely answering any queries. They purposefully makes us to wait for nothing and delaying.
I am from a respectful family, and working in a Central Govt. organization, and always talk politely and gently with everyone.

But, at the service centre, they treat the local guys who spoke unparlimentary words and provides their bikes preference, but even not showing interest to inspect and attending our bike. They purposefully harass us unnessarily. What is the necesscity to get such an ill treatment from irrespective persons like them?

But after having experienced the worst kind of service after sales, I am fedup with keeping Bajaj bike, so I wish to look for an alternative, if I get moderate amount fo my bike, I will surely change my vehicle for Hereo Honda.

In the Bajaj website itself I tried to submit my complaint, but the server was not responding, and that's why I am sending email.

I am writing this mail in order to improve the service and maintin the Company's name and reputation. Please do the needful.

Thanking you,

With regards,

B.Ganesh

[protected][protected][protected][protected][protected][protected][protected]


B.Ganesh
Scientist-“B” [Research Officer]
Division of VirologyNational Institute of Cholera & Enteric Diseases (NICED)
Indian Council of Medical Research (ICMR)
P-33: C.I.T. Road , Scheme XM,
Beliaghata, Kolkata 700 010, India


PBOX: +[protected]/4478
Phone (Direct-line): +[protected]
FAX: +[protected]
Mobile : +[protected]
Email: [protected]@icmr.org.in / [protected]@yahoo.co.in

Dear Sir,

I G.Balaji my loan A/c No:[protected] as per your concern person Mr.Sunil from vijayawada([protected]) said that your cheque no:0422108 for 934/- was in pending status.But the same cheque was cleared on[protected].For more details please find the attachment copy of bank statement from HDFC bank.


Regards

Balaji.G
([protected])

my loan is completed since December 2009. the S.D amount shown in document is not proper.I have complained about that in march, they even said that you will get the extra money you have paid that is about 11000. But uptill now no action is taken they are just saying that, because of some technical problem we are unable to release your money...................so kindly help me..........in this matter...............

Dear Sir / Madam,

I Pankaj b Patel, I had taken one Consumer loan ( Computer Loan ) from the Bajaj Financial Services in the month of[protected],
Proposal No. : 54546
Scheme : PC-LEASE/15%SD/24MNTS/S&A-2%/600
Invoice No. : NIPL/T[protected]
Termination Amt : 0
Termination Date : 04/12/2006

I have completed my loan in bajaj finance since[protected] .. and There is not any single cheque bounce in my track record will provide my track record attached in trail mail .


Customer Statement as on 18/01/2010
***********************************


Proposal No. : 54546 Date : 16/09/2004


Hirer : PANKAJ B PATEL Vehicle : HCL PC Installment amount : 1,326
Address : C/28,RADHIKA PARK SOC, Reg. No : First Installment : 15/10/2004
NR.BARODA EXP HIGHWAY Scheme : PC-LEASE/15%SD/24MNTS/S&A-2%/600 Interest Rate : 5.80
OPP.GUJARAT CLASS,AMRAIWADI Gurantor : Invalid Guar. Srl Ins. Policy No. :
AHMEDABAD 380026 Invoice No. : NIPL/T[protected]
Phone(R): 55232280 /
Email :


Financial Terms : Present Profile : Insurance Details :
[protected] [protected] [protected]
Amount Financed : 28,500 Receivable : 31,824 Insurance Amount : 0
Financial charges : 3,324 Received : 31,824 Insurance Paid : 0
Processing charges : 650 Dishonoured : -1,326 Paid by BAFL : 0
Advance EMI : 0 Not Deposited : 1,326 Net Arrear : 0
Security Deposit : 4,275 Net Instal. Arrear: 0


Total Receivable : 31,824 Total Penalty : 700 Initial Payments : 0
Penalty Method : 200 / 150 ( Amt based ) Penalty Paid : 700 Extra Received : 0
Penalty Due : 0 Termination Amt : 0
Termination Date : 04/12/2006
Total Arrear : 0


Payment Details :
[protected]
[protected][protected][protected][protected][protected][protected][protected]
Srl. Inst. Cheque Cheque Cheque Amount Deposit Return Return DD/Cash DD/Cash <--- Penalty --->
No. No. Date Amount Deposited Date Date Count Paid Recd Date Total Paid Due Return Reason
[protected][protected][protected][protected][protected][protected][protected]
1. 1 1 15/10/2004 1,326 1,326 09/10/2004 27/10/2004 2 1,326 27/10/2004 350 350 Insufficient Funds
2. 2 2 15/11/2004 1,326 1,326 08/11/2004
3. 3 3 15/12/2004 1,326 1,326 09/12/2004
4. 4 4 15/01/2005 1,326 1,326 08/01/2005
5. 5 5 15/02/2005 1,326 1,326 07/02/2005
6. 6 6 15/03/2005 1,326 1,326 07/03/2005
7. 7 7 15/04/2005 1,326 1,326 05/04/2005 16/04/2005 1 1,326 18/04/2005 350 350 Insufficient Funds
8. 8 8 15/05/2005 1,326 1,326 06/05/2005 12/05/2005 1 1,326 18/05/2005 ECS Mandate Not Received
9. 9 9 15/06/2005 1,326 1,326 06/06/2005
10. 10 10 15/07/2005 1,326 1,326 08/07/2005
11. 11 11 15/08/2005 1,326 1,326 08/08/2005
12. 12 12 15/09/2005 1,326 1,326 06/09/2005
13. 13 13 15/10/2005 1,326 1,326 07/10/2005
14. 14 14 15/11/2005 1,326 1,326 07/11/2005
15. 15 15 15/12/2005 1,326 1,326 08/12/2005
16. 16 16 15/01/2006 1,326 1,326 09/01/2006
17. 17 17 15/02/2006 1,326 1,326 09/02/2006
18. 18 18 15/03/2006 1,326 1,326 08/03/2006
19. 19 19 15/04/2006 1,326 1,326 07/04/2006
20. 20 20 15/05/2006 1,326 1,326 09/05/2006
21. 21 21 15/06/2006 1,326 1,326 08/06/2006
22. 22 22 15/07/2006 1,326 1,326 08/07/2006
[protected][protected][protected][protected][protected][protected][protected]
( Contd.)


Payment Details :
[protected]
[protected][protected][protected][protected][protected][protected][protected]
Srl. Inst. Cheque Cheque Cheque Amount Deposit Return Return DD/Cash DD/Cash <--- Penalty --->
No. No. Date Amount Deposited Date Date Count Paid Recd Date Total Paid Due Return Reason
[protected][protected][protected][protected][protected][protected][protected]
23. 23 23 15/08/2006 1,326 1,326 08/08/2006
24. 24 24 15/09/2006 1,326 Not deposited 1,326 21/08/2006
[protected][protected][protected][protected][protected][protected][protected]
** Grand Total ============> 31,824 30,498 5,304 700 700
[protected][protected][protected][protected][protected][protected][protected]


Error Message :
[protected]
** PDC deposited differs with Receivables as on today


[protected][protected][protected][protected][protected][protected][protected]
( BAFL : R162 - 18/01/2010 )



but today i have applied personal loan in hdfc bank so my cibil report found as BAD Match , negative, due to written off ( WO ) case in Bajaj finance

But there is not any single cheuqe return during the my loan and there is not any issued during my consumer loan with bajaj finance,

Pls resolve this issue and i have attached my track record

LOAN NO.5820PC00000058

I have not purchased anything with the above loan account and the same has been submitted with Kolkata - Bajaj Finance Ltd.,office.

But still irrelevant telephones are coming to me with abusive words.

I wnat to take a strong action against the same.

Kunal Banerjee
[protected]

The refund of my security from Bajaj Finance is due since more than 6 months inspite of repeated reminders. Through email, the organization had promised to work on it in 7 days and this too was after repeated reminders. The organization initially asked for Rs. 1000/- more as additional charges. Proving no default on my part they issued NOC on mail but the refund of Rs.4,905.00 is still due.

The details of my account with Bajaj are :
NOC Srl no: 34987
PROPOSAL NO:[protected]


Kuldeep Chand Rojhe
Near Railway Station
Post Office Salogra
District Solan (HP)
PIN 173212
email:[protected]@gmail.com
Mobile: [protected]

I had brought a Voltas AC from Bajaj Finance in Chennai , My account is sufficient for ECS claering , But recently i have been getting call from baroda bajaj finance that i have applied for LG LCD TV and they are mentioning wrong PAN number , Passport number , and also DOB and name . My Name is Gaurav Singh , and they are correlating me with Gaurav Niharika singh some one from kanpur who has purchased the product from baroda . In my entire life so far i have never been to baroda and Kanpur . But these people are always calling me and harrashing me . Please need help .

Dear Sir,

This is to inform you that we have a Consumer Loan running with DSA of Bajaj Finance since 2007. Unfortunately, due to some unforeseen circumstances, to be very precise the deterioration in the health condition of my father, I was unable to pay quite a few EMIs. Bearing the consequences in mind, I had a conversation with the company and agreed to go in for a settlement. It seems that the agents working in that company are all goons and hired from some low class agency. I have been receiving threat calls over my phone from a number [protected]. The agent over the phone has been abusing me and refuses to disclose his identity. My father is a terminally ill patient and this agent threatens to forfeit all the money paid till date and says that we have not paid any money at all. This is alarming and he is going on calling at odd hours at night and day and calling at least 20 to 25 times a day just to harass and abuse us.

We have gone in for a settlement and we are paying the settlement amount, then why is BAJAJ FINANCE harassing us like this? I request you to take strict action against this company and especially against the person who calls us and abuses. I hope the identity of the person can be located by you from the call detail mentioned below:

[protected] 11:12am 25 April 2010 Call Duration: 00:01:35

Kindly oblige. Thanking you,

Yours Sincerely,
Debaleena Shah
email: [protected]@yahoo.co.in
phone: [protected]

Dear Sir / Madam,

This is in reference of a Discover DTS – 135. I have purchased a Discover – 135 on 28th Feb 2010 and paid full amount of 51700/- having No- DL9S AE 1698 from Dewan # Bajan, F-1/1, Mahaveer Enclave, Palam Dabri Road, Dwarka. From the very first day I have seen the Oil Leakage from the Bottom of the engine. In the reference of the same I made a visit to the showroom on 2nd March 2010 as showroom was closed on 1st March 2010. Since then I have visited there almost 10 times but the problem remains same. Below are the outcomes of the all visits.

1. 2nd March: - Attended by one mechanic named Haider (if I remember), he said that Vehicle is new that’s why the leakage occurs. Come tomorrow if the same will persist & as per him we are treating the new vehicles while showroom close hence visit on Wednesday.
2. 3rd March: - After reaching there they told that service station is closed hence come some other day.
3. 5th March: - One of PS Engineer did something with Screw and told me to check and if same will persist then come again.
4. 7th March: - Same exercise done even I have tried to lodge complained but Showroom staffs not interested to write the same.
5. 8th March: - Some has intruded Mr. Brijesh that he is senior chap and he will take care of my problem. Mr. Brijesh has called one Mechanic and told him to check the Bike and the mechanic did the time pass.
6. 9th March:- I tried my best to meet some senior over there but customer care lady was not interested to listen my problem and she made comments that’s we are least bothered if it is into warranty. Go to service station manager and talk to him
7. 11th March 2010. Finally on 11th March I reached showroom at 09.30 am & after talking to GM I got a chance to lodge a complaint at around 12.30pm. I surprised when the showroom officials said that go and request security guard if he can give you number for servicing your bike and I felt that really I was a touch job to get a number but anyhow I got the number a 14:15 hours under job no - 2586. Mr. Brijesh told me that they need 2 hours hence come at 17:00 hours and collect your bike. I visited showroom at 18:30 hours and surprised that it was in a same condition in front of showroom again I requested Mr. Brijesh to get it done and finally I got it at around 20:00 hours.
On 12th morning I saw that heavy oil leakage starts

8. 12th March 2010:- I visited there around 13:30 hours but they refused to repair the same they told me that they have taken enough quota for the day hence come tomorrow early morning.

9. 13th March 2010: -Vehicle deposited under job card no – 3776. I asked mechanic why it occurs again then he did surprised answer that they
Done hit & trial last day and they will change the faulty part. I got a call
I got a call from service station that my bike is ready come and collect it; I went there and asked station manger to fill the engine oil as already more than half ltr. leaked but Mr. GM instructed them to fill only 50ml. I requested them to wash the bike but they refused and told me that they will not wash bikes under complaints. Anyway I didn’t make any arguments.

It is very painful to inform you that the problem is same and now I am totally frustrated from them and I made a complaint in consumer court under reference no. 219685 and they suggested me to write you once before proceeding.

After Lodging complaint one of Customer care exec. called from from Diwan Automobile and ask me to bring my vehicle again I took a leave and went to Diwan Automobile, after waiting of 3 hours their mechanic told me that it is olnly old oil on the engine and he just washed the engine and told me that now the problem is over. but I am facing same problem.

Again on 6th April 10 i lodged a call at customer care and no response from them upto 12th April 10 again i made a complaint but they told me that your 48 hours is not completed hence make a call after 2-3 days. again i made a call today i.e. 14/04/10 but the executive is helpless she told me that she is helpless she cant do anything except forwarding my complaints.

I would like to bring in your notice that the following things:-

1. My salary has been deducted for 15 days @ 1200 i.e. 18000/-
2. I want my bike to get replace or total amount along with compensation to be refunded.
3. I want compensation for the mental harassments


i would like to lodge a complaint in consumer court.

dear sir,
we settled the loan of bike KA20S6122 on 22.10.2009. they told that they will give us a RC after 15 Days with NOC. after 15 Days they have given us a NOC. we asked for Rc, They told its with dealers of Bike. we enquried with dealers, they told they have submitted Rc on 31.01.2007 to BAJAJ FINANCE. plz enquiry abt this.


Proposal No. in Bajaj Finace:0422/15882.
Name: Abdul Rouf
Contact No.: [protected]/[protected]

Dear Sir / Mam,
I being a regular customer of your E Mall and Big Bazar didn't have face SUCH HARSH AND RUDE BEHAVIOUR FROM YOUR EMPLOYEE.
In connection to the cited matter I want to let you know that I went to buy a AC 1.5 Ton Split ultimately I and my wife had chosen LG
Model : LSA5CG5VF1 along with AC , I also purchased some more goods vide your Cash Bill No:T8/10980 dt.12.04.2010.

As your executive ( SOUMEN - whose behaviour not customer friendly ) told that you were providing billed amount through finance company in several EMI's at 0% interest so according to your rule I filled the form of Bajaj Finance as I was instructed by the sales executive after filling the form I requested one madam who was sitting over there wearing a spectacle on behalf of finance company to complete the formalities immediately. SHE IGNORED ME after repeatedly request SHE HARSHLY TOLD THAT SHE'LL DO NOTHING UNLESS AND UNTIL ACCEPTANCE SMS COMES FROM BAJAJ FINANCE.

THE SMS CAME TO MY MOBILE [protected] AT 20:10:09 ON 12.04.2010 STATING THAT YOUR FINANCE REQUEST SF866949 HAS BEEN APPROVED BY BAJAJ FINANCE. Inspite of doing all the formalities for my finance she left her sit and wandered for one hour.However when I requested that Do you have any other formalities SHE HAD GIVEN SOME FORM AND TOLD ME TO SIGN IN BLANK FORM. As I didn't sign the blank form and wanted to fill up the form properly she showed most rude,harsh behaviour which I can't even in dream. My wife also asked me how and why it could happen with a BONAFIDE REGULAR CUSTOMER.She was showing her impatience all the time At last She told me to sign in Promisery Note WHERE SHE MENTIONED Rs.29000 INSPITE OF Rs.22977 AND I DIDNOT SIGN ON THAT AMOUNT SHOWING THE REASON THAT WHENEVER YOU HAVE ALREADY TAKEN Rs.6023 FROM ME SO WHY SHOULD HAVE TO SIGN IN PROMISERY NOTE FOR Rs.29000 SHE SHOWED HER ULTIMATE IMPATIENCE AND TOLD ME YOU WILL NOT GET THE MACHINE.

i)IS SHE AUTHORISED TO TELL ALL THESE WORDS TO A CUSTOMER ?

ii)IS SHE ENTITLED TO THROW THE PAPERS SHOWING IMPATIENCE AS IT WAS LATE TO HER TO LEAVE OFFICE ?

iii)SHE WAS LATE FOR HER OWN FAULT BUT WHY INTENTIONALLY SHE SHOULD SHOW HER IMPATIENCE TO A CUSTOMER.

iv)AS DOWN PAYMENT THEY 'VE TAKEN Rs.6023.00 AS 6 EMI's BUT HOW SIX EMI BECOMES 999 X 6=5994 =6023 PLEASE CLARIFY.

.

Awating your cordial assistance.

Regards

Prabir Kr. Chatterjee

Sonarpur Feeder Road

Kolkata - 700150

[protected] / [protected]

Dear sir,

I purchased Bajaj discover 135 DTSI bike on 20/Jan/2009, it is in bajaj finance, now, i want the balance EMI amounts, and, rate of the interest, so, please send me the details to me on mail, my e-mail id is [protected]@yahoo.co.in, i am waiting for that,

thanks & Regards

M. Rajesh
Cell no-[protected]

i had cleared my two wheeler loan long back still i did not get my loan clearing certificate....

hi, i purchased bajaj discover dtsi 100cc in jan 2010. from shriram bajaj motors mumbai.
i m having issues of average and fuel meter. at the beginning the average was 75 km/ltr.
after first service the average dropped down to 70km/ltr, after after 2nd service the average came to 64km/ltr.
pls lemme know should i get the third service done from the same service centre or not. also the fuel meter is not showing right fuel indication. and service centre is asking me to pay for the expences to solve the tank guage problem..
pls let me know should i get the service or not and also y should i pay for the fuel guage problem as the vehicle is just 3 months old its a company fault.

service centre address is:
NEW RAJ MOTORS BAJAJ SERVICE.
SHOP NO 1
HANUMAN RD OPP
VATIKA BLDG
IIT MAIN GATE POWAI.
MUMBAI
TEL: O[protected]
MOB: [protected]

DEALER FROM WHERE BIKE WAS BOUGHT:

SHRI RAM MOTORS PVT LTD.
MUMBAI.

VEHICLE DETAILS
BAJAJ DISCIVER DTS-I 100CC
CHASSI NO: MD2DSPAZZSWJ02533
ENGINE NO: JBMBSJ92493.

WAITING FOR YOUR QUICK RESPONSE

I AM A HOMOEOPATHIC DOCTOR DESIGNATED AS CENTRE HEAD BAKSON'S HOMOEOPATHY SINCE 7 YRS.
I visited Dawaropenworld Galleria on 30/3/2010 and paid Rs8500/- for Biosleep plus samsung AC.They told me they will collect all documents from my residence day after for EMI purpose.At that time Bajaj Finance agent was not present at showroom around 6:30 pm.I collected all papers and got them signed by my sister.Due to some problems her loan was rejected.Then Mr Manoj called me and told me about same.I told him that i shall be visiting showroom and give all my papers same time along with salary slip.All formalities were done and i was told that i'll get delv of Ac next day.Message from Bajaj finance flashed on my cell stating my loan is approved.The EMI was 1250/- for 8 months.Now Mr Manoj tells me to give mininstatement of my account or passbook.Being a doctor i explained him that i have patients and it will not be easy for me to visit again and again.So he agreed that he will be collecting it himself.I called him and gave him mininstatement.Now again he wants copy of passbook.these 3 days have been so bitter for me just because of Mr Manoj.My time spent was a mere waste and my clinic and patients suffered.If he could have communicated me all details in advance then i should have done same day.But then he stopped the delievery of the Ac inspite of that my loan was approved.Kindly take necessary action for same.

I had purchased a Bajaj DIscover 135 DTSI Bike in the month of feb, 2008(RC No./Bike No :DL3S AX-8399 ) from AMBE BAJAJ Khanpur Delhi.Its been financed by Bajaj Auto Finance.

The loan has been paid in full long back.
I have to sell my bike for which the NOC certificate is needed urgently.

I have talked to AMBE BAJAJ officials so many times but nobody is taking interest. One of the person gave me Bajaj auto finance Contact No : 32413312. I have tried this number 100 of times but either this number is switched off or no body picks up.

The NOC letter/certificate can be mailed on my mail id
harish.[protected]@gmail.com
my Contact no is [protected]
and Physicle copy can be posted to my resident Add :

B-II- 315 MADANGIR ,
NEW Delhi - 110062

respected sir, i am jaffar from thanjavur, i bougt a bajaj XCD bike via bajaj finance, i completed my all dues with out check bounce before 8 months but i didnt get my motor cycle RC book still date. please take action about my complinet.

my address

S.A.Jaffar

797 HIG new housing unit

thanjavur

cell : [protected]

bajaj finance zonal office is trichy, tamilnadu.

Dear Sir,
I have purches a bajaj discover 135 cc Bike in Dec 24,2007 ,Plot -CM-8/17 , Opp.Ashadham school,NH. no.8,GIDC,vapi-396195,Gujarat , At time of purches i have loan against Bajaj finance Department, but now i have clear all my loan amount but finance agent or showroom ownner not give me my bikesRTO Registration Cirtificate OR finance NOC cirtificate & when i have go to collect my doccuments , they have perform rough behaviour to me .

Now i have tottaly harrash kindly helpme .