Bajaj Finance Complaints & Reviews

we had taken an AC from vijay sales and have made approx 50% of the price and chose EMI option through ECS for the rest 50%
The EMI was for 6 month, the first staring in July 2008..but unfortunately the same is being continued and the EMI amount was deducted in Feb 2009 as well.

We are not getting any satisfactorily response from the representatives at Vijay sales from bajaj finance

Pls help

Respected Sir

I have two cunsumer loan accounts with Bajaj Finance and the EMI's for the loan account hit my savings bank account on the 10th of every month. My savings bank account, is nomore active now as it was a salary account, so to avoide the ECS bounce, I pay the EMI on the 1st of every month.

I am disappointed because I had visited Bajaj Finance's Pune (Wakdewadi) Recovery office on the 31st of January 2009 as the 1st of February 2009 was falling on Sunday. I was advised that the office is now shifted from Wakdewadi to Aundh (approx 18 kms from the place I stay) hence I requesed the attendent to send an executive to my residential address so that he person can collect the EMI.

After waiting for 4 days I was advised by Rahul that I need to still visit the Aundh Branch and pay cash EMIs as Bajaj Finance does not have the cheque collection service or Cheque drop box. I was also informed that I will now have to pay the EMI after the 10th of February 2009 along with the cheque bounce charges.

Can someone please explain why do I need to pay the cheque bounce charges when I am chasing your company to collect the EMI from me from the 31st of January 2009 onwards. Right from day one I have faced a poor service from Bajaj Finance collection office, people working at their office are uneducated and do nat have a proper way of speaking to the customer.

To resolve the problem I would appreciate your reply in return. I look forward to hearing from you and to a resolution of this problem as early as possible.

Sould you have any query, please feel free to e-mail me.


Yours faithfully

Parvez Khan.

Subject: Unexpected & undue harassment and abuse by staff for a rightful service requested by me at Bajaj Finance.
Dear Sir / Madam
I am writing this mail in terrible disbelief that the prestigious reputation of Bajaj can be so easily tarnished by some of absolutely ill behaved and unprofessional staff at one of Bajaj Finance outlets in Delhi.
Please take note that this disgusting incident has happened to me despite my up to date full & final payments about the service availed by me. So, ironically, even the case of non payments leading to unruly behavior by recovery agents does not apply here and still I was humiliated by them.
All I had requested was the original bill of my Lenovo laptop which I had purchased on 50% down payment and the rest amount financed by Bajaj Finance with reference to Proposal number:- 184218, dated 09/02/08.
Now find below the disgusting sequence of events that has forced me to be seriously doubtful about any product or service of Bajaj:
1. I called up the concerned person Ms Sadma for guidance on how to get the original bill since I have made full and final payments.
2. Ms Sadma asked me to go to Bajaj Finance office at Rohtak Road, opp Maharajaagrasen Hosp., New Delhi as I went there all the way from Katwaria Sarai, which is appx 18 km(oneway) the reception out rightly denied that there is anything like original bill, instead they said that only a statement can be given.
3. I called Ms Sadma again and she insisted that I should contact Mr Sachin Panwar([protected]) at the same office and he would provide me the bill.
4. I waited for Mr Sachin Panwar for about 25 minutes and then he came out and said he is going out so I should contact Mr Yogesh Sharma at the same office. Again after some wait Mr Yogesh Sharma came out and without listening to me just sent across a message that he is going to a meeting and will take at least one hour.
5. After wasting so much of time and effort without any result, I called up Ms Sadma again and now she stopped taking the call despite repeated attempts she did not pick my call while regularly took calls of others.
6. Obviously I lost my patience and asked for details of Mr Sachin & Mr Yogesh so that I could make a complaint, instead, Mr Sachin came out and started using foul and abusive language . He even asked me to go to police station or anywhere and he would not care. In fact he started threatening me like a criminal.
Now if an up to date customer gets such treatment at Bajaj outlet without even a reason then I feel sorry for the reputed name of this prestigious company.
However, as a rightful consumer I make a sincere demand that the matter be investigated, verified and action be taken against the culprits at your organizational level with due communication to me, otherwise I will have no option but to go to the consumer forum or any other valid authority.
I still hope that my interest and Bajaj`s reputation will not be compromised in the hands of a few ill behaved arrogant hooligans.
Pls arrange my original Bill

Deepak Sharma
[protected]

sir,
i had bought a bajaj pulsar 180 dtsi ug3 bike and regestered as KA-32 S 6727 and hypothycated to bajaj finance. i cleared all my dues without any default in september 2008 itself. For the last four months iam asking for NOC but till now there is no response. i availed loan in gulbarga but now they have closed their office here and time and again iam suppose to go to sholapur for my NOC which still to date has not been issued.Please make arrangements for issuing my NOC as soon as possible..my contact number is [protected]..

I HAVE BOUGHT TWO WHEELER FROM BAJAJ AND LOAN AVAILED FROM BAJAJ FINANCE WHICH HAS BEEN CLOSED IN THE MONTH OF OCTOMBER 2008 BUT THE NOC FOR THE SAME IS NOT RECEIVED FOR THE SAME . I AM TRYING IT FROM LAST FOUR MONTHS AND NOBODY IS RESPONDING IT PROPERLY AND THEY DONT HAVE ANY SERVICE MANAGER FOR THE SAME IN THE BRANCH . STAFF NEGLECTS THE CUSTOMER PROBLEMS.PLEASE HELP ME FOR THE SAME .
THANKS
ANAND

I have taken a lenovo laptop from Bajaj finance and for which I have to pay 3917/- per month dated on 5th from Dec 08 to 8 months. I paid through ECS on 5th dec & the ECS come to my acct 3 times in Jan. From which on 5th the ECS got cleared and rest 2 bounced for insufficient fund for which ICICI charged me 281/- twice. I have taken the mobile no. of staff to contact from agent and they picked up the phone and handover each other without taking my problem seriously and finally someone told me send your bank statement to my email id. I told him to send his email id into my mobile or my email id but not getting any respose. I am really harrased so much don't know what to do if they send such type of ECS to my acct regularly...

Today just now I received call from Bajaj Finance Pune Office Phone # 30588324 asking for some payment balance, which I am not aware as balance to be paid.

On asking for more details, the lady on the phone demanded that I should visit to their office for details. (Tumko Bajaj Office me ana padega!). When I said that without details of what is the due, how they expect me to visit their office, she directly started shouting and abusing with words like Bhikari, paise deneka aukad nahi etc.

When I cut the phone, she called me 5 times and used more abusive language like Kutte, Kamine etc. Also said that Bajaj has so much money that they can buy police and judiciary and trap me.

I am shocked and surprised with this.

Don't know what can be done on this issue.

Nitant Shewade
Pune

DEAR SIR,

I HAD TAKEN LOAN FROM M/S BAJAJ FINANCE FOR RS. 28000/- FOR 24 MONTHS WITH AN EMI OF RS.1302/-, VIDE APPLICATION DTD. 12/11/04, FOR PURCHASE OF COMPUTER. THE REQUIRED PAPERS WERE SUBMITTED TO THE DEALER (M/S SAMEER INFOTECH, M-2 KRISHNA COMPLEX, OPP. SHEETAL PHOTO STUDIO, GAS CIRCLE, SURAT, GUJARAT).

FOR PROCESSING : I HAD GIVEN RS. 4850/- CASH TO M/S BAJAJ FINANCE, OUT OF WHICH, RS. 4200/- WAS SECURITY DEPOSIT, REFUNDABLE AFTER 24 MONTHS, AND RS. 650/- WAS NON-REFUNDABLE AND TOWARDS FILE CHARGE.

TILL DATE I HAVE NOT GOT THE REFUNDABLE AMOUNT OF RS.4200/-.

I HAVE COMPLETED THE ALL EMI, AS PER THE INSTALLMENTS,

MY DETAILS ARE :

PARAMANANDA PANDA
305, SAHAYOG COMPLEX, TOWER-II, ANANDMAHAL ROAD, ADAJAN- SURAT - 395009
M. NO. : [protected]

KINDLY DO THE NEEDFUL.

i have purchased Pulsar 180CC through Bajaj finance due to some problem i was enable to clear amount due to which i my bike got seized. after that we have cleared the amount. but to my wonder when i went to take my bike i saw that all the part of bikes are missing when asked to the Asst manager. Mr. Shekar he says that they are not responsible for anything we have to cordinate with the agency people and also threatend me. and aksing me to prove that bajaj has stolen the part. if such big companies start doing like this that what about the small companies. i have sent fax and made calls to pune office also. but there is no response. i request to bajaj finance to look into the matter as i am not getting response from any one neither from head office nor from hyderabad branch office. and more over they people are threating us.

Place : hyderabad
Contact No. [protected]

Hi

My Loan A/c 189713 as I finance a laptop from Bajaj through ECS of 1250 per month from April 08. It has been returned by my bank ABN Amro stating Mandate not received. I have incurred bank charges because of this despite amount available in my account. It is going on and on every month. I asked bajaj to provide me a copy of ECS madate accepted by ABN but they fail to provide me any. They have resubmitted ECS mandate to ABN again in November 08 but it has been rejected again. As a result I have incurred bank charges twice a month now. Bajaj is saying they have submitted ECS in ABN and ABN says they have not received any so far. No substantial reply is given to me. This problem now shape in a big problem. It seems ABN and Bajaj fighting with each other and its me who is paying the price without any fault. Who is responsible for my bank charges. I have emailed my concern so many times but nothing seems working for me. Please would you tell me what should I do now. Shall I consider this as a biggest mistake of my life to get laptop finance from Bajaj.

Please help me out as I am sick and tired because of it.

Hi,
I have purchased a bajaj discover -135 vehicle number/DL-9S-P-8129 from dealerr bagga link from mahipalpur, delhi 24apr08. But I had to change clucth plates in sept after running of vehicle at 4000.0 kms .Again it was damaged & I had to change the same at the second time when it was run only 6800.. kms. it means within span of six month there is change of cluth plates for third times.
It is really embarraing, fearful, horrible & hoplesss experience with Bajaj.I must tell my freinds & colleagues not to go who are going for any Bajaj product. This is a direct question mark on the quality & service & maintanace.. Pls immediately look into this as there could be manufacturing defect at factory end..

Regards //// Gopal

My name is Anoop kumar and my case number is 1459.I have a complaint about the collection agents, who came to collect the payment{in case of missing}.Everytime there is new collection agent and mainly without any proof that he is a employee of bajaj or having any proof of belong to the bajaj finance.It is very difficult to believe and to give the money to unknown person. Please send the account record of the particular case/person{lone taker} to verify the genuineness of the agent and current status of their account

Anoop Kumar
[protected]

Hi,

I had purchased a desktop in 2006 with finance from Bajaj finance. I had given them 8 post dated cheques of which only the 1st & the last were submitted & cleared from my bank account.

I realised of this when I tried applying for a personal loan & the loans were getting rejected. Frustrated, I finally contacted one of the banks who had rejected my loan & asked them for the reason. They said my name was on the CIBIl because I had some loan pending.

When I contacted Bajaj finance with this complaint, they said 2 cheques are pending & not cleared & sent an executive to my place with a letter that they had lost the 2 cheques when they shifted their office (THIS WAS NOT COMMUNICATED TO ME). I paid for the two cheques & asked them for a clearance letter. They declined this after a month saying that not all instalments were paid. I checked my bank accounts & realised that the rest of the 4 cheques were also not cleared. I am now trying to contact them so that I can pay the pending amount & get my name of the CIBIL to avoid any future rejections of loans & Credit Cards. But they are still not interested in collecting the money & give me the clearance letter.

This process is going on from September 2008.

Is Bajaj Finance an help to the consumer or an harassment? The people in Bajaj Finance don't seem to be interested in the amount. But I don't want any bad remarks against my name.

Dear Sir,

I am Ramakrishna, Staying at Jayanagar, we have taken computer loan one year back from Tec Infotech and taken loan fro Bajaj Finance loan proposal no 171029 with offer of 17, 000 RS loan and Refundable deposit of 7, 000 RS. We already closed the loan 15th Oct 2008, and waiting for refundable amount but now Mr. Manjunath from Bajaj Finance, fellow not taking calls, telling other stories Pls help . Manjunath's cell no[protected]

Ramakrishna : [protected]

December 2, 2008

Dear Sir,

Ref: Letter dated 23.11.2008 as a final notice
Proposal No: 49726 Dated: 13.04.2008 Purchase of Laptop

Name : D.Vijai Venkidaswamy
Address : 4/5 Saraswathi Nagar,
Kalangal Road, Sulur
Coimbatore – 641402
Mobile : [protected]

Referring to the above, I am to inform that I have made all my dues to M/s BAJAJ AUTO FINANCE LTD from 12.5.2006 upto 12.4.2008 @ Rs1354/- per month(EMI), and this has been debited to my account at UTI Bank under direct advice by M/s BAJAJ AUTO FINANCE LTD to the bank.
There is no due from me to M/s BAJAJ AUTO FINANCE LTD.

Now, I am surprise hearing from M/s BAJAJ AUTO FINANCE LTD, One EMI is pending to be paid by me, which is not true.

I would like to inform M/s BAJAJ AUTO FINANCE LTD that M/s BAJAJ AUTO FINANCE LTD have collected excess EMI from my account in the month of Jan 2007 in dates: 10.1.2007 & 18.1.2007. Due to the above excess collection I have compensated my EMI in the month of Feb 2007

In this regard on intimation from M/s BAJAJ AUTO FINANCE LTD I have personally visited to M/s BAJAJ AUTO FINANCE LTD office at Coimbatore several times & clarified and handed over the supporting documents (evidence : bank statement ) to CONCERNED OFFICIALS,

Last two times I visited and Discussed with Mr. Prasad & Mr. Arul Perumal - Area Manager (Collections) at M/s BAJAJ AUTO FINANCE LTD Coimbatore office and clarified the issue clearly & they have also satisfied and agreed that the problem exist with M/s BAJAJ AUTO FINANCE LTD only they assured that they would solve the issue with their Head Office.

In spite of this I have received a letter dated 23.11.2008 from M/s BAJAJ AUTO FINANCE LTD stating to remit the due and failing which M/s BAJAJ AUTO FINANCE LTD would take Civil & criminal Action against me.

In this regard I request M/s BAJAJ AUTO FINANCE LTD to look into this matter urgently and let me have a letter of advice from M/s BAJAJ AUTO FINANCE LTD (M/s Bajaj Finance Letter head) before 15.12.2008 that there is no due from my side and send a NOC. Failing which why I should not go for to The Court Of Law to safeguard me and also get a reasonable compensation for mental HARASSMENT.