Bharat Petroleum [BPCL] Complaints & Reviews

Dear Sir,

Our consumer no. with Bharat Gas for LPG cylinders is 52078 and our distributor is Chitra Gas Service, Sector 55, Noida. They claim that they do not accept any online booking (done from ebharatgas.com). When we try to do manual booking, their phone number keeps going busy for hours. After years of poor service, I am completely fed up now. It seems the only way to get work done is by bribing the agency's people and getting access to their personal mobile number - do you suggest that we follow that path?

Even if we do manual booking (after calling them for many days) they provide us a two digit booking number instead of the 8 digit number which should be provided. This implies that they are not registering our booking on the Bharatgas portal so that tomorrow if we complain, they can claim that the booking was never made.

This is a complete hoax!

Please let us know what is the way forward and please take action so that consumers can take benefit from the much advertised online and sms booking. It will be great if the owner of Chitra Gas can also take suitable action against its staff and get things right.

Thanks,
Saurabh

This agency is not at all delivering the gas cylinder at proper time. We were calling them for lot of times even we booked through mobile only but still we didnt get the cylinder still now.. I think they were doing some business with the cylinder that is the reason they were not delivering the cylinder on correct time. I have called now also and she is telling some server problem blah blah and she is very confidently telling that today it is not possible to give. And i asked atleast tommorrow, then she is telling we will try...

Gas no:13591; Empty cylinder booked on 25/11 : Ref no 15239827
Still it is not delivered to us
Again re booked on 13/12 Ref no: 15925274, we are yet to get full sylinders, for this complaint is also sent to bharat gas (Your feedback reference number is 155896.)

STILL NO RESPONSE FROM ANY ONE, LOCAL OFFICE IS NOT AT ALL RESPONDING.

respected sir,
BPCL. india

subject- complaint againts coco pump 's manager halvad...

coco pump halvad me salesman ko kam tankhwa milti he. salary sirf 1500 +1000 hai.. jabki company salesman ko 5395.59(total 7012.16-PF) deti hai..baki ki tankhwa manager kha jata hai.. manager kehta hai ki bank of baroda me jo account hai usme se sirf 2500 nikale.. tankhwa 5395.59 hai aur woh salesman ko kehta hai 2500 hi nikale.. is petrolpump manager kafi golmal kar raha hai.. woh sare bill me rakam badha kar dikhata hai jabki kharcha itna nahi hota... kya company is aadmi ke khilaf koy kadam utha ke salesman ko unka haq dilayegi.. agar company un logo ke kuch nahi karegi to kon karega? please sir jaldi iske bare me kuch kijiye aur salesmano ko unka haq dilaye.....
.

Dear Sir,

I am consumer of Bharat Gas I stay in juinagar,I Transfred my gas conetion from parel to juainagar that time they told me whenever you submit all docunmets.They will give you the conection immegiatlly. I submit all documet (7th Dec 2011) that time they give me one Reciept and Regulator.
But so far they are not provide me cilender.whenever i give call from my side they always tell me Tomorrow we will send .br...

I have redeemed 37333 points from my petrocard no.CA[protected]/CU[protected] on 7/9/2011 thruogh your outlet near K.H.Road Circle to get gift voucher of Rs 500/-. But till today I have not received gift vocher. Pl arrange to send the same to my address which is recorded in your record.and also confirm the same through my Email address [protected]@yahoo.com Thanking you R.Malleshappa

From
S. GUNASEKARAN,
F3, BHAVANI BLOCK II,
SAMAYAPURAM CASTLE,
CHANDRAPRABU COLONY,
MOOLAKKADAI,
CHENNAI 600 110.

PH:[protected] M: [protected]

To
THE CUSTOMER MANAGER,
BHARAT PETROLEUM CORPN.LTD.,
1, RANGANATHAN GARDEN,
11TH MAIN ROAD,
ANNA NAGAR,
CHENNAI 600 040.

Sir/Madam,

Sub: Improper supply of LPG – Reg
Ref: Agency : KANNIGA GAS AGENCY – MADHAVARAM
Consumer No: 27542


I humbly submit the following few linesfor your favour of information and proper action for supply of LPG in time.

I have been shifted from the agency Dhanalakshmi Agency Vepery during May 2011 due to my residence change. Up to change of my residence I used to get the LPG in time without any complaint.
After my change of residence my residence comes under M/s Kanniga Agency Madavaram.
After got my registration in Kanniga Agency my consumer number is 27542.

I am sorry to inform you that the day of registration onwards only one time the agency supplied the LPG to my house i.e door delivery. After that, so many times I visited the agency and met the manager and other staff and I was told that the LPG will supply but it was vain.
Every time after booking ,I waited for some times and went to the agency and got the LPG cylinder from the Godown which is far away from the agency office. Every time I used to get the LPG cylinder by person which is injustice.

[CONTD..2]

-2-

This time I booked the LPG thro SMS on[protected] and my reference number is 14735585 but still date even though lapse of 25 days I have not received the

cylinder In this juncture I want to inform you that the phone number give me for contacting the agency , the number is always buzy or no response.
I wish to inform you that I am working as executive in BSNL and I am not having time to visit every day from the delivery due date and not able to get the cylinder in person. Kindly check of my previous history and take action immediately.

For your information the numbers of the agency which were given to me[protected]/25552058/manager number [protected] [switched off].

Further I want to inform you that the same problem is being faced by the Bharat Gas customers who are residing in our area/flats. Hence I request you to kindly look in to the matter and take proper action for supply of LPG cylinder in time not only for me but also those who are facing the same problem in my area immediately. .

I hope this letter will take in response and the supply will be done immediately.

Awaiting for early supply and reply.


Thanking You,

Yours truly,


[S. GUNASEKARAN]
[protected]
CONS.NO: 27542

Subject: - Complaint against M/s SAGAR GAS AGENCY (BHARAT GAS DISTRIBUTOR), BIRSINGH PURA ROAD, KHANDELA, SIKAR (Rajasthan) regarding refill gas cylinder delayed in delivery always & misbehavior.

Dear Sir/Madam,

I would like to bring this malpractice to your kind notice that I am the customer of Bharat Gas. My consumer no. is 003429; and fall under the dealership of M/s SAGAR GAS AGENCY (BHARAT GAS DISTRIBUTOR), BIRSINGH PURA ROAD, KHANDELA, SIKAR (Rajasthan). As per rule and regulation, any gas agency is bounded to provide home delivery service free of cost in India. I always face the delay of 35-60 days in delivery of Gas Cylinder every time after the booking date & the delivery never take proper address place. They distribute the gas cylinders at a spot which 01 km far away from my address. After several local complaints on Agency the situation is same without any improvement. When I asked their reason then reply was “Low Stock”, but we give more money the cylinder will come within a day, how it’s possible.

This month the delivery man is asking more money while delivering the cylinder saying the prices has been increased. But the receipt still says it costs Rs.380/-(Including VAT). But the delivery man is saying that it costs Rs.400/-. I had to pay Rs.20/- extra due to this.
I face very poor and very rude response from M/s Sagar Gas Agency. This agency is not at all bothered about the customer.
I request to you please take action on that agency. Not only for me, had so many customers told me the same problem. So please solve our problem.

Your assistance in this regard will be greatly appreciated.

Yours sincerely,

(Mahesh Kumar S/o Late Sh. Ram Dev Peepliwal)
Member Gyan Lakshay (NGO)
Raigeron Ka Mohalla, V & P: RANOLI, Distt. Sikar.

Copy to :-
1. The Secretary, Gyan Lakshay (NGO), Delhi.

RESPECTED SIR,
TODAY WE CALLED TO BHARAT GAS AGENCY IN KALYAN (W).FOR BOOKING GAS CYLENDER..BUT THEY WERE ASKING US TO CHANGE THE GAS PIPE..WE INFORMED THEM THAT WE HAVE CHANGED IT 3 MONTHS BACK ONLY..WE REQUESTED THEM YOU SEND YOUR EXECUTIVE TO CHECK THE PIPE IF HE WILL SAY THEN WE WILL CHANGE IT...
BUT THEY WERE SAYING ITS COMPALSARY TO CHANGE THE PIPE....AND THEY ARE NOT TAKEING OUR BOOKING....
SO KINDLY DO THE NEED FUL
REGARDS
SACHIN.G.GHADEKAR
KALYAN(W)
[protected]

I have a Bharat Gas connection bearing the consumer No. 50631 at my residence in Ghatkesar Mandal of RR District. The gas cylinder is being supplied from Varshini Gas Agency, Bharat Gas dealer from Bibinagar Mandal of Nalgonda. I am trying to make booking through phone on [protected] and [protected] numbers, but the dealer is not receiving the phone for the last 10 days. Also the dealer is not willing to supply the gas cylinders by door delivery. we the residents of Ghatkesar mandal having Bharat gas connection are facing problems every time when we book the cylinder. Please look in to the matter and direct the concerned authorities to establish/open a dealer in Ghatkesar mandal which has a large number of Bharat Gas consumers.

Regards

S.Ashok
[protected]@yahoo.co.in

Dear Sir/Madam,

I want to say that I have booked my home delivery gas cylinder at my nearest gas agency "NARAINA" up to 1.5 month before today but they are not sent my cylinder yet. Many time i call them to my booking but no satisfy answer received toward them.

This is not 1st time, and not only me but always they are late in delivery to me and almost every people.

They satisfy only powerful people and give them extra cylinder and private hotels and restaurants first after that give other people.

So kindly take some action about it, otherwise i will take other action about it.

Thanks.

My card no is [protected] A/C id CA[protected] name Jadhav K.T.
I have claimed for reward item no 9317 ,duffel bag with trolly at bharat
Petrol Depot ,Tilak road,Pune on 08.03.10
BHARAT PETROLIUM HAS GIVEN ME PETROCARD
I USE IT FOR REDEMPTION ON 8.3.10 FOR DUFFEL BAG WITH TROLLY
I HAVE GIVEN 16 MAIL REMINDERS AND 3 TELEPHONE COMPLAINTS REGARDING NON RECEIPT OF REWARD AND PHONE ATLEAST 50 TIMES TO PUNE OFFICE .BHARAT PETROLIUM IS NOT GIVING ME REWARD AND NOTRESPONDING.I HAVE ALL RECORDS OF COMMUNICATIONS WITH THEM.
WHAT I SHOULD DO TO GET THE SAME REWARD
REGARDING REWARD AND PREVIOUS ALL REMINDERS BY MAIL TO U ,NOBODY IS
RESPONDING ME
I HAV LAUNCH COMPLAINTS ON HELPLINE NO AND DETAILS ARE
ON 9TH DEC 2010 COMPLAINT NO IS 3123372
ON 3RD JAN 2011 COMPLAINT NO IS 3169097
Forwarded message[protected]
From: kishor jadhav <[protected]@gmail.com>
Date: Wed, Sep 14, 2011 at 1:02 PM
Subject: Fwd: Receipt of Rewards REMINDER 14 th,NOTICE FOR CLAIM
To: [protected]@bharatpetroleum.in, PetroBonus Administration <[protected]@bharatpetroleum.com>, PetroBonus Administration <[protected]@bharatpetroleum.in>, Petrobonusinfo <[protected]@direxions.com>



I HAVE GIVEN YOU MAIL AND CONTACTING YOU SEVERAL TIMES FOR GETTING MY REWARD AS MENTIONED BELOW BUT IAM NOT GETTING ANY +VE REPLY OR FEEDBACK FROM BHARAT PETROLIUM
I HAVE DECIDED TO CLAIM THE CASE AT CONSUMER COURT(GRAHAK MANCH) AGAINEST NONRECEIPT OF REWARD AND MENTAL HARRASEMENT FROM BHARAT PETROLIUM SO THIS IS THE LAST MAIL TO YOU THAT U SETTLE MY ISSUE WITHIN 15 DAYS OR I WILL DO IT BY LEGAL WAYS.
WAITING FOR REPLY ON MAIL ID OR [protected]

Kind Attn:-senior management.

Consumer no- 164., Complaint no- 153408

I want to bring to your notice a case where a cylinder is booked from last 37 days and till now Local office Rudrapur has not delivered gas. We have a 25 yr old connection with Bharat Gas and this is really sad to say that your services are really disappointing and worst now a days in rudrapur.My Mother 55 yrs of age, is visiting and calling your office daily but no body is bothered to answer her prayers.I am in delhi and not in a position to help, Everytime she visits or call, your office lady Madhu tells her come tommorrow. This is the height of sufferings, and disappointment from your part. Matter is not for one cylinder , it is the matter of proper service. Either you are short of supply, or you are black marketing your cylinders. We are forced to buy cylinders in black, what are we supposed to do when we do not get gas even after 36 days? beacuse no other option is left. Its your office who is forcing us for corruption and you are equally responsible for black marketing.You says' customer first- but you do not live upto this value. We share a relation of almost 25 yrs.I had words with your Zonal office bareily, Mr Rajiv, but he also needs 4 hrs to look into this. And after 4 hrs he said i m off from duty call on tuesday.WHY NOBODY TAKES ONUS OF RESPONSIBILITY IN YOUR ORGANISATION?If you really care for your consumers then try to reach them and sort their problems. This happens every month, rudrapur local office provides gas to people like DABANGS, restaurant owners,other high profile people who have atleast 10 connections(fraud).I request you to pls look into this matter and solve this asap otherwise i have to knock the door of consumer court.Waiting for your immediate action on this case of suffering. You cannot imagine the amount of anger, frustration and disappointment
inside me. You have got corrupt employees in rudrapur and even worse is Mr. Rajiv who is not helping in this situation. If you really care about solving customer problems then pls correct your rotten and corrupt employees first who are indulge in black marketing of cylinders in rudrapur, and who knows in other cities also.

CAN SOMEONE LOOK INTO THIS????????

I have booked for L P G Cylinder on Bharat gas website online with the robin gas service which is one of the worst distributor in delhi where phone lines are continuously busy or no body will pick the phone and even if your are lucky enough then the person who will pick the phone is very rude and non cooperative. i have booked the cylinder on[protected] and got the cylinder on[protected] after pursuing personally going there twice they deliver the
cylinder on[protected] with cash memo order no.26980 dt.[protected] and the delivery man refused to weigh the cylinder. i have searched on bharat gas site but there i don't get any mechanism to book the complaint.

I have a gas connection of Bharat Gas. My consumer ID is 14913. My agency is Manvir Gas Agency. I booked my gas on 18th November. My booking reference is 14967010. Till date 26th November, I have not received my cylinder. I already complained 3-4 days back but there is no action or response from your side.

Please take the necessary action or otherwise I have to go to higher authorities.

Thanks & Regards

Manoj Sharma
Consumer ID 14913
Mobile No. [protected]

R/Sir
Respectfully it is stated that the supply of domestic LPG Cylinder from M/S Sushant Enterprises ,Hodal the authorised distributor of BPCL is not giving the proper supply . It never book the Domestic LPG Cylinder before one month and after 2 or 3 days it was supplied to the customer. regard this i have complaint it to BPCL complaint calll center but no result. the complaint no is 3808505 and now the reminder complaint no is 3860090. The complaint centre says that there is no feedback came so we remind them again.
so please take the necessary action regard this . i shall be very thankful to you for this
Thanking You
from
Parkash chand
[protected]
consumer no 3310

SIR/MADAM,
I HAD MY GAS CONNECTION FROM LAST 3 AND A HALF YEARS.I HAD ONLY ONE CYLINDER WITH ME.I WANT TO PURCHASE SECOND CYCLINDER (D.B.C),FOR WHICH I APPLIED,BUT WHEN I WENT TO COLLECT MY CYLINDER I WAS GIVEN A RUBBER TUBE FORCIBLY WHICH COST RS190/-TO ME WHICH IS NOT NECCESARY TO ME BUT THEY FORCED ME TO PUCHASED FOR THIS.
MY NAME- SANJAY KAMRA
ADDRESS-258 MODEL HOUSE
LUDHIANA
GAS AGENCY-TALWAR GAS AGENCY,CIVIL LINES,LUDHIANA

MOBILE NO.[protected]

EMAIL.[protected]@ymail.com

i, CHHOTELAL SINGH S/O. OF MRS. VIMALA SINGH, WHICH NAMELY CONSUMER NO. 81326, HAVE TWO CYLENDER, WE, HAVE NOT BOOK THE GAS PAST 6 MONTH BECAUSE OF FAMILY REASON, NOW MY MOTHER WHO ARE 65 YEARS OLD, GO TO SUBMITE THE AFFIDAVIT AND AFTER 10 DAYS , WE ARE NOT FOUND CYLINDER, THE "TANYA GAS AGENCEY" CITY - NALLASOPARA, DIST - THANE, MAHARASTRA, WHO ARE NOT PROVIDING SERVICE GOOD.

MY COMPLAINT NO. 3842902 ARE REGISTERED IN HEAD OFFIC FORT, MUMBAI, BUT PROBLEM IS NOT SOWLE BY GAS AGENCEY. AND THEY ARE BLACKMAILING THE COSTUMER IF YOU WANT TO MAKE ANY AFFIDAVIT FOR NEW CONNECTION OR SOME OTHER PURPOSE, THAT "TANAYA GAS AGENCEY" ADMINSTRATOR SAY TO MAKE YOU AFFIDAVIT IN "RAMDEV XEROX" , IF YOU,R MAKE FROM ANY OTHER OR ADVOCATE , WE HAVE NOT ACCEPT YOUR APPLICATION.

HERE, THAT "TANYA GAS AGENCEY" ARE BLACKMAILING ALL THE POOR PEOPLE.

CHHOTELAL SINGH, NALLASOPARA, VASAI, THANE, MAHARASTRA

There is high misuse of Domestic LPG gas cylinders in an unauthorized plastic recycling godown at plot No. 204 Arvind Enclave Mundka Delhi-110041.
This is an unauthorized godown situated in resident area and use very high amount of Domestic LPG gas. I request to higher authorities to take action as soon as possible to save domestic LPG and hence helping against rise in domestic LPG prices...

Respected sir
I s.janardhan reddy with bharat gas customer no 12943 not getting cylider in proper time every time from SRI VENKATA SANTOSHI BHARAT GAS AGENCIES kavali,Nellore ( dt).AP we are roaming around it from 10 days.every day they are saying tomorrow ,day after tomorrow like that. No one answer the phone.please try to rectify this problem. so many people are facing this not only me.