[Resolved] Bharat Petroleum Corporation Ltd. / LPG — Non-receipt of refill cylinder from BPCL for more than one month from the date of booking i.e. on 15.05.11

DILIP KUMAR DEB

from Mumbai, Maharashtra

Address:

North 24 Parganas, West Bengal

Dear Sirs,

I would like to draw your kind attention to the fact that inspite of my two complaints lodged with Bharat Petroleum Corporation Ltd. vide Complaint ticket Nos.C[protected] & C[protected] dated 24th & 27th June, 2011 respectively and two reminders given to their above mentioned dealer over phone on 21st & 23rd June, 2011, I have not yet received the refill cylinder till today.

Please note that the dealer was supposed to deliver the refill cylinder by 15th June, 2011 before increasing the price which was announced by the Hon’ble Petroleum Minister, Govt. of India w.e.f. 25th June, 2011. Though I have no fault about this matter but I shall not pay the increased price to the said dealer. I shall pay Rs.365.10 only particularly for this cylinder.

You are requested to please look into this matter very seriously and do the needful immediately without any further delay.

Please note that earlier I had made several correspondences with your company vide my letters Ref: DKD/BPCL-BF/LPG/96/01 dated 18.08.96 addressed to the Chief Divisional Manager, BPCL, Kolkata; Ref: DKD/BPCL-BF/DS/LPG/96/03 dated 16.09.96 addressed to Mr. Debanjan Saha, Sr. Sales Officer of BPCL, Kolkata who visited my house during that period; Ref: DKD/ BPCL-BF/CMD/LPG/96/01 dated 22.08.96, Ref: DKD/BPCL-BF/CMD/LPG/96/02 dated 24.08.96 & Ref: DKD/BPCL-BF/CMD/LPG/96/04 dated 10.04.97 all addressed to the Chairman & Managing Director of BPCL, Kolkata regarding late delivery of refilled LPG cylinder, demanding of illegal delivery charges. During that period, I had also highlighted that fact to the higher authority and public through `The Statesman’ who had published my complaint in their renowned newspaper which may kindly be noted. The dealer has started the act same again.

An immediate action in this regard will be highly appreciated.

Thanking you,

Dilip Kumar Deb
Consumer No.BG-0167
Telephone :[protected]
Email : [protected]@rediffmail.com

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Aug 13, 2020

Complaint marked as Resolved

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Comments

N.Selvaraj

from Pune, Maharashtra

LPG — Want to complaint to CMD about the dealer

Dear Sir/Madam,

Kindly request you to furnish us the E-mail address and phone no details of Shri.Arun Balakrishnan, Chairman & Managing Director.

With Regards

N. Selvaraj.

anandveer

from Virarajendrapet, Karnataka

bharat petroleum limited — non supply of lpg refill

i had booked for refill of lpg gas on-line on 3rd august but till date i have not received the refill.
my consumer no. is 3255 and distributor is Madam Gas , Madiwala, Bangalore.

will someone help me to get the refill.

thanks

A V S SAKSENA

DILIP KUMAR DEB

from Mumbai, Maharashtra

Dear Sirs,

Sub : Late delivery of refill LPG cylinder by the dealer of Bharat Petroleum Co. Ltd

I like to inform you that I had lodged a complaint to the Complaint Box of your Website on 29th June, 2011 against Bharat Petroleum Co. Ltd. for non-delivery of refill LPG cylinder during the period from 15th May to 30th June, 2011. But I regret to inform you that neither have I received any response from your end nor the company despite my several emails sent to the company. The same situation had been created by the dealer during 1996-97 which please note. At that time, the company’s personnel assured me that no such harassment would be done in future but they failed to keep their commitment.

I shall be highly obliged if you kindly impose penalty a lumpsum amount on the said company or dealer, I am sure, they will be cautious before doing unnecessary harassment to the consumers in future.

Please note that I had to pay Rs.401.10 instead of Rs.365.10 for that particular refill LPG cylinder on 1st July, 2011.

I do sincerely hope that as soon as you receive my email, you take up this matter very seriously and do the needful immediately without any further delay.

Thanking you,

Dilip Kumar Deb
Consumer No.BG-0167
Telephone :[protected]

deenaprakashl

from Mumbai, Maharashtra

since may 2011 i am in correspondence with your manager, lpg mumbai officc in his laxity ii atteding to the complint/ in my anxiety in finding out a solution. I have brought to his notice about a buillder who under the pretext of supplying NATURAL GAS HAS BEEN DUPING the residents of housing co-operattve societies in a complex by supplying lpg gas all these years EVEN THE SALE AGREEMENT MENTIONS SUPPLY OF ''NATURAL GAS AND NOT LPG''. your manager is well aware of the facts of the facts of the case. he is pre tending that he has not so far not under stood the querrie raised and not REPLYING TO querriies. because of the querries and constant follw up in th month of july 2o11 mere ONE COAT OF PAINTING WAS DONE. NOTHING MORE.YOUR MANAGER WAS INFORMED OF THIS AND WAS TOLD THAT MERE ONE ROUGH COATING OF PAINTING WILL NOT SERVE THE PURPOSE.THERE IS SO FAR NO RESPONSE FROM YOUR MANAGER.He is silent.HENCE THIS SUBMISSION FOR DOING THE NEEDFUL.