[Resolved]  Blackberry — Poor quality & no response from the company

Address:

Delhi

21 March, 2010

The Managing Director,
Blackberry
India

While buying a high end mobile handset, I had no second thoughts but just chose to buying Blackberry.

But now, I repent! I happen to be a sad owner of Blackberry Bold(9000) Mobile 221 IMEI# [protected] bought on[protected] paying Rs. 32,600/-.
The handset within 2 months of purchase got dead and was replaced by the Service Centre for the same model.
MOBILE details are as follows
PRD[protected]
MODEL: RB171UW
IMEI: [protected]
PIN: 20E5F9CE
MADE IN HUNGARY 1
I am so surprised that this replaced handset again developed problems – The sound card and scroll joystick is not working!! That too within 5-6 months o[censored]se. I am living only with the vibrator mode as a mobile phone is indispensable for the kind of profession I am in..
Is this the quality Blackberry is famous for? I too hailing from a consumer durables profession, am sure in these times of cut throat competition, such a negligence and poor product quality is only harming the organization with bad word of mouth.. and so no further recommendations to family & friends.
Such high end handsets are purchased to ensure minimum botheration and value for money. If this is the so called Blackberry quality, I must mention this is high time we receive attention from the Blackberry authorities else we have to move to Consumer Forum !!
We hope someone from Blackberry is listening and we receive response within 7 days! Failing which, we shall be forced to move to other means to get a redressal, for my hard earned money spent.
Regretfully,

Nitin Bhatia