[Resolved]  Bluedart — Non-Delivery of Consignment

My consignment from CITI Bank was not delivered as the delivery person came during the office hours when I was away at work. When I called up the Blue Dart customer service @ [protected] I was told that the package cannot be given to my wife as her name is Mariam Yaseen and does not match my Name Yaseen Rahman. When I gave them My complete office address for the delivery I was told that since the office address on the consignment was only half hence it does not match the complete address I was giving them (which very obviously cannot). Hence it cannot be delivered in my office.

When I asked to be put through to the Manager I was told that she is busy and does not have time to take my call so i should call up later. later I called up 8 times and every time i was put on hold for atleast 5 to 10 mins but was never connected to the manager. I was not even given the office address from where i can pick up the package my self. they completely refused to help me.

My consignment tracking # is [protected].

Blue Dart Customer Service is extremely unprofessional
When a call is made, no concrete information is given for any of the queries .
If there is a delay no reasons or explanations are given.
Morever most cases misleading information is given to the customer. This is nothing short of cheating.
In my case I even found out the reason for the delayed shipment, but still the blue dart customer service people refused to acknowledge the miss on their part and did not take action for more than two whole days.

The services of blue dart is very very poor. I am a banker & they have forged our Relationship manager Monesh. Monesh has relied on the verbal commitment of Bluedart people of Indore. But the actual performance of courier company was worst. They charged Monesh Rs. 1380 but the courier was not reached at destination on time . so his claim of courier charges was rejected by accounts people & branch has bear the same. we lost a business of 75 lacs due to nuisence of Bluedart. The world worst courier company.

Blue dart authority wake up & monitor your branches. specially indore.

HI..
Requsted sir my parsal was send by your courier on 14 nov.bt i not recived till today
my bill no is [protected].
please send it as soon as possible.you can call me on [protected] / [protected].

Dear sir,

I Gundumitnala Srinivasa rao have to receive one document form IDBI, MUMBAI to Kothakota, Mahaboobnagar, Andhra Prasesh document no.[protected] dt 24.8.11 till today not recived please confirm where it is

G.Srinivasa Rao