Blue Dart Express Complaints & Reviews

i ordered a slipper from www.yebhi.com however they sent it through blue dart . order no: YBH302205, Airway bill number:[protected] , shipping provider: blue dart, worth Rs-995

however the blue dart has delivered it at wrong address and they arent responding to our queries in a well manner and are saying that they have delivered the item, when we have not recieved it . however we sent an email to yebhi .com for the refund they also havent refunded the amount till now ........................

I have applied for a new PAN Card wide application no [protected] to NSDL Mumbai & got the parcel to be delivered by the Blue Dart Express Ltd wide their receipt no [protected] which further reached on 19/2/2011 at Delhi. But till next three to four days,I didn't get the parcel after then I made a complaint about at their Najafgarh Road,Delhi office via phone at which they told me that there was nobody at home which is absolutely false as always my parents remains at home for all the day.
Then they agreed to reschedule to deliver within next two days, again which they didn't delivered the parcel & returned to the origin.
Therefore I request you to strictly avoid the services for the same company as they are cheating with the govt as well as public too.

I am very much disappointed by the lack of professionalism and approach towards customer grievances by the so called advertised "experts in couriers services in the whole of South-East Asia:BLUE DART".

My package (Cong Number [protected]) was booked from Dimapur, Nagaland on the 11th of Feb.2011 (Friday) and the promised date of delivery was on 14th Feb2011 (Monday) at Noida, UP. As evident from the nature of the complaint, the package was not delivered in time, the package was very brutally handled with the contents inside totally destroyed and the officials had no track of the package. Following were the events that followed.

1. On the 14th of Feb 2011 the package was failed to be delivered following which I called up the Customer Care service and lodged my complaint. I was assured that the package will be delivered the next day. The tract report in the website said that Consignee not in place, which is false as the place to be delivered was my office. My Office timings are from 9am to 5pm and i have been waiting since Monday till Wednesday up-to 7pm for the package.
2.Second day again the package is not delivered. Customer Care again reassures delivery the next date.Tract report still the same.
3.Third day again delivery not done, track report suggests that the consignee premises were closed that too at noon 2.30 pm. The guards in my office are the ones who usually pick up mail and couriers and they are on duty 24/7. My office receives parcels,mails and couriers even on Sundays.
A guy from the Customer Service gives me the Noida office number but noone there is the least bothered to pick up the call even for once.I stop calling them after nearly 65 calls.
Late evening I get a phone call from the noida office and the reason given is that the person who brought the package for delivery had problem with the address.Funny enough that when the package holds the consignee's mobile number why dont these guys have the brains to call up the consignee and clarify the address?And on top of all they kept on uploading false track reports.
4.On Thursday i get the package and the material inside was totally broken.It contained a photo frame made of glass.
5.I call up the officials at the Dimapur Office who talk very rudely and blames the sender for the mistake.I ask them that when the package was being packed infront of them and knowing that it contains glass why didnt they put a fragile sticker over it?The guy replies that they usually dont take glass for courier and just because the customer forced him to send it he did it which means that the officials in the Dimapur office are working against company policies.So tomorrow if a guy walks into your office with a gun in his hands and ask you to deliver a bomb you will do it.
This is my second bad experience in the last one month span which clearly tell me not to commit the mistake o[censored]tilizing or referring the courier services of BLUE DART ever again.

Later on Thursday I get a call from the Noida office for confirmation of receiving the package. I tell them the condition for which all I get is a big silence. I do not expect for a miracle to happen from their sides after seeing all the complaints lodged in this site. They wont rectify their mistakes ever so I have decided to rectify myself by not opting their services ever in my life.

A shipment from my bank was sent to me thru BlueDart couriers, Thane. Since I knew I would be unable to receive it personally, I requested my mother to atay at my hous eto receive the same. As suggested by the bank I provided a letter of authorization, my passport which carries my mother's name and her photo IDs with her to present to the courier boy. He refused to handover the package to my mother quoting that "Surnames do not match". Obviously,since I am married, the last names will not match. Moreover we tried explaining to him that we beingsouth indians, we do not have surnames. Even my mother-in-law has a different last name tahn mine. While the bank is clear about what they wnt, Blue Dart is absolutely illogical!!!!

hi my name is prajyot kuckian,,,,i have sended a parcel throught new jersey to bhubaneswar for my fiance,, parcel contend valentines gift,, i sended to her frnd so she can be surprise wen will reach to her,, but wen parcel reached i was suprised by missing digital camera n a ladies purse,,there were two parcel one was regular with electronice digital camera i had insured it n shown n second one was sent throught cargo bcoz it had perfumed both reached togeter on 3rd february 2011 to my fiances frnds place wen it was handed over to her,, by blue dart courier guy named litu akka arjun boran a they said me wen i complaitian he said her that one box has electronic n another has lapptop ,,how come he knew it had electronic,,the parcel came from cargo was sealed but another one wich had camera was cut from one side as if somone can put their had n drag out few things,, my fiances frnds dnt opened it bcoz it was suprise to somone n she sign wen my fiance opened it camera n purse was missing,, rest evrything this is there,, even accessiories of digital camera is there,, but camera is missing i complaint bombino office same day n waited for 3 days to reply but i dnt got any ,,so today i called up BHUBANESHWAR

Pincode 751001
Address BLUE DART EXPRESS LTD
11/A,
STATION SQUARE
UNIT 3
Location BHUBANESHWAR
Telephone Customer Service[protected]/2535322
Location[protected]/2535322

i spoke with a guy name kishore as he said to me , i guess he lied he was so rude,, nt ready to listen to me wen i said abt all this he called that guy and asked did you told abt electronics in that parcel he said no n siad both parcel was sealed ,,, they started blaming me n my fiances frnd,, how she sign n all wen m saying he had mentioned abt all those things n box was open for one side flower petals wich i had added in there was falling down they dnt listened to me n said talk to ur new jersey office n kept the phone,, it was so rude there is no customer service blue dart had so brand name in this market ,, but thye dnt have people with good communication skills,,, cant tackle the situations they run,,, im pretty sure that courier guy has stolen my digital camera ,,,,,so i wanna take a serious action to it,,, can someone help me in this,, plz will be really appreciated,,,

i have google adsense account
my pin sent 14 jan 2011 but due to bad service of blue dart courier .
please send my courier as soon.
and tell me how i get contact of blue dart about google pin.


plz mail or call any information about this topic

vikas
[protected]
[protected]@gmail.com

despathched on 02.02.2011 with correct delivery address but surprised to know from the courier website that address of consignee incorrect and unable to deliver. after contact the recipient and Chennai branch of courier office[protected] we came to know that the address was correct and our recipient had to collect it personally from the particular courier delivery office . this caused lot of tension and calls and time. kindly look into this matter as such incidents can cause lot of loss to the consignee and consignor.
FROM
Southern Power Equipment Company Pvt Ltd
Bangalore

I am very Upset with the behavior of the Workers/Labours of Blue Dart Service Hyderabad.
My Wife's Parcel was withheld by Blue Dart, They are so Poor an helpless that they cant organize delivery at many places one among was my wifes place, My wife is Pregnant and cannot travel so long 70 KMS to pick up the parcel I called from Melbourne, Australia and requested One Mr Praveen since Morning 8:30 AM and asked about requirement about pickup by third party (My Brother) The requested to get ID proof of Addressee and Collection Person and Original Receipt. When they reached there They refused to handover the parcel and demanded for Authorization Letter from the Addressee, This Cheap people dont have enough sources to deliver and rather they want authorization either the person go back 70 KMS and come back with Authorization letter or my pregnent wife should go out and fax theese craps the Authorization letter ? when asked about morning call Praveen is Hiding and not coming on phone call, another one Mr. Murali posing as CEO/Chairman says they have no questioning authority. And do whatever you want.
Who is concerned about such a Service ???
No Customer Respect, No Manners, No Questioning Authority and Jungle Law prevails in Blue Dart. Its Service with all illiterates.
[censored] You Blue Dart !!!
Any Doubts or you think i am wrong.
Dont hesitate to contact [protected]@gmx.com

MY shpment no [protected] is not delivers at my address . MY all last credit cards and all statement i receivd on courier ragularly .

I received a call from Blue dart fr address confirmation on 17/jan/2011. but he did not dispatchd that courrir and rtured undlivered back to chnaii HDFC.

These Company will not do there job properly .

I had couriered a shipment with tracking no. [protected] from mumbai(30/12/2010), to be delivered to pune. it has already been 1 week but I didn't got my package.

I have inquired the office 5-6 times but i get the same reply that it will be delivered the following day.

Please look into the matter ASAP

Regards
Amit Kumar
e-mail:- [protected]@gmail.com

Dear Sir,

This is in regard to the courier undelivered by Blue Dart Express Limited, Jayanagar 2nd block Branch, Bangalore.

I got a call from Mani, Blue Dart services on 3rd Jan 2011 @ 2.30 saying i have a courier to be delivered and clarified the address (Residence).
After clarifying the address i asked him to come after 6.30 as nobody will be there @ home. The guy said he cant come after 6.30 and wanted me to take half a day leave to collect the courier.
After 2 days i got a call from indiranagar branch saying my courier is due to deliver @ office address (my office is been shifted to Koramangla, i had changed the communication address to Residence).

When i tried to convey the same in customer contact center number[protected]Kavitha) It was a very bad experience we have to listen n oblige what they say. They wont listen to us.

Kindly request if anybody can help me cause the courier is my ATM card
Iam facing this problem from past 30 days i am not able do any trasaction due to this..i have to tranfer the amount to some of my friends and get the cash from them.

Regards
Suresh Ediga
[protected]
[protected]@gmail.com

I had ordered my Personal Photographs online from Snapfish. This packet was not delivered to me i chased for this parcel to Bluedart for a moNth and at last after there investigation they said the parcel has been not traced and asked for Sorry, which doesnot help in anyways, if tommorow my photographs are misussed bluedart is Responsible for it.
The delivery Status shows 6th Dec , which was handed over to Shalini leaving in the next house. On enquiry she denied of receiving any parcel. It is the negligance of the delivery boy which may lead to serious consequences.

Waybill Number : [protected]
[protected][protected]
Pickup Date : 30 November 2010
From : PANJIM
To : GURGAON
Status : SHIPMENT DELIVERED |
Date of Delivery : 06 December 2010
Time of Delivery : 18:20
Recipient : SHALINI

Dear Sir

IS IT POSSIBLE TO FIND OUT THE FACT OF OUR CONSINGNMENT SENT FROM DEHRADUN TO MUMBAI ON 21.12.2010 BY AIR THROUGH BLUE DART VIDE POD NO.[protected] .TILL TODAY NOT DELIVERED AND NO ONE KNOWS WHEREABOUT. INSPITE OF SPENDING RS.3304/-FOR 24 KG .IS IT JUSTIFIABLE FOR THE ORGANISATION. THOUGH I FEEL ASHAMED TO SEND THIS MAIL TO YOU BUT I HAVE NO OTHER OPTION SINCE I AM NOT GETTING RESPONSE NEITHER FROM THEIR DEHRADUN OFFICE NOR FROM THEIR CUSTOMER SERVICE.

FOR YOUR INFORMATION THIS IS NOT THE FIRST TIME FOR THEM IT BECOMES A REGULAR FEATURE FOR BLUE DART DELHI IT SEEMS NOW A DAYS BLUE DART DELHI BECOMES BLUE OR DARK

I AM SENDING WITH THE HOPE YOU WILL GET ME A JUSTICE

THANKS

V.KRISHNAMOORTHY
[protected]

Hi,

This is to inform you that, I was expecting a vital consignment from my bank HSBC couple of weeks back.

When I inquired few days back, about its non delivery, I came to know that it is returned.

Let me tell you that though me and my spouse are both working, still my wife stayed home to receive the same on 16th dec 2010 after getting their confirmation of delivery on that day but no body appeared on the day. Next day a delivery person came and informed my relative in my house that last week he has gone back 3 times earlier and now he returns as he requires a proof of identity. Now my question is...if I had to believe he returned 3 times earlier then why he tells the requirement of identity proof on 4th time(it should be 1st time) and not in 1st time and why BLUDART fails to deliver on committed date(16 Dec2010). Are we expected to stay back in home to receive the same for indefinite time?

Now when I called your customer care on this Saturday( 18th dec 2010) one customer care lady confirmed me the delivery on this Wednesday( 22Dec 2010) . Now I took a day off from my office and stayed back to receive the same today(22 Dec 2010) . When it doesn't appear on promised time, I called your customer care only to find that it has been returned to the sender. I had to call back my bank and arrange the delivery to bank branch itself so that I can pick it up from there only.

I am totally fed up with BLUDART''s delivery persons and systems.They only cheat and harras people on the name of on time delivery

Hello Sir,

This is Shailender Kadayan,sir m not satisfied with your service,i applied for policy money i.e policy no[protected] and available no-[protected].You sent my check on[protected] through Blue dart courier but i have not get my check till now.I called so many times to blue dart courier but at morning they said definately your check will be reach today but it not happend when i called at evening they said i dint find your address.Its become 4 days every day they said like that and that person gave me the no of Motinagar Branch of Blue dart courier when i called over there no one pick up the phone .

Second time i complained you of service Blue dart courier.Please sir i need this money very urgently.I would be very thankful to you if send my check asap on my address which i written below.

regards
Shailender Kadayan

ADD-
Surender singh (buswala)
H.no-29
Vill-Mubarik pur dabas
Nangloi,New delhi-110086.

I am highly upset to see BLUE DART WORST SERVICE......... i haven't received my courier till date...though i have been constantly in touch with their customer service, below is my mail which i sent them from Blue dart page http://www.bluedart.com/servlet/RoutingServlet

I want their reply asap now...

Waybill No : [protected]

In ref to this above Waybill No : [protected], I haven't received my courier till date and from 7th of December, I have talked to Customer care at least 30 times, but they haven't delivered my consignment till date. Yesterday on friday 10th dec i waited for whole day, today i have been in touch with customer care people, Malti, Nitin, Julie, Sohaib, etc...BUT NO ACTION, till this time i haven't get my courier..........THOUGH THEY ARE SAYING YOU WILL GET IT WITHIN AN HOUR.

Your customer care have not call us a single time to report our query....it seems like they are doing some prank with us... some time they say it will come at 3pm, 4pm, 6pm now 7pm, whole day i have waited for them, but they are simply making fun with us........i am surprise to see such shameful insensitive behavior from your customer care people and to see such a poor service from blue dart.

When i will receive my courier? I want to have reply from you ASAP

I have odered steel dining set from Home shop 18 and they handed the box to Blue dart courier to deliver the goods to me. I started to follow up so that i can get my courier on time. after the intimation from Homeshop 18 when i tried to trace the courier on the blue dart site, i came to know that someone came to my house and the premised was locked but the whole day i was there at my place waiting for the couier to come as i have already informed the courier company to delivery the goods on that particular specific day.when i didn't received the courier i decided to drop a mail to them and i personally visited the blue dart office personally but still i havent got my courier.
Ravi Roshan

Recently my aunty have redeemed her Mutual investments. The Mutual Fund AMC have send the cheque through Blue Dart courier(The fastest, most reliable door to door service).

This Fastest service have taken just 7 days to deliver the cheque from Mumbai to Pune. But this is not the story.

As the courier guy of this most reliable company didn't find my address, he have deliver it in the police station to a person called Bokhare (While my Aunty's surname is Jagtap). Because she have mentioned near police station in the address.

Now the document is misplaced from police station and the that AMC is asking an indemnity bond of Rs. 220 for reissuing the new cheque.

What a Reliable Company?

Hats Off!

On Tuesday i got a message stating Dlue dart was trying to deliver a consignment but returned because no one was there at home, but that is not true since my parents was there all time. so they asked me for a time slot to deliver it and i had 2 options one was between 12.00PM to 4.00PM and other was between 7.00PM to 10.00PM , so i sent 12.00PM to 4.0PM but i didnt get the courier yesterday (wednesday) so i called the Bluedart customer service and asked them why it was not delivered and they said it is because of rain, so i asked them to deliver it between 7.0PM to 9.00PM which they said they cannot do it since it was bank consignment , and so i asked them t deliver it on thursday 02/12/2010 between 12.00PM to 4.00PM but i didnt get it so again i called the Bluedart service and asked them what happen and they said they havent received any reqest to deliver it between 12.00PM to 4.00PM and it would be delivered before 9.00PM , so i asked them how that is possible for them to deliver it today in the evening as i was told the same was not possible yesyerday, but they could n answer that and said we dont have any record of you calling , so i asked what is the customer service that you provide and she responded like "Dont think only you an speak rude even i can speak rude"

Note : i still havent got the courier.

Name of the Executive: Sharadha

I had to receive a shipment from Noida. The Blue Dart in Chandigarh got it with them on November 22, 2010 which was scheduled to be delivered to my office in Chandigarh on November 23. Today is December 2 and I have not yet got it.

After numerous attempts of phone calls and e-mails, I get a response everytime that it would be delivered in next few hours, but all in vain.

If I track my shipment on their website, it shows "Consignee not available at the address". And the fact is BlueDart executive never came to my office and they admitted this fact on the phone.

Pathetic service.

AWB [protected]