[Resolved]  BSNL J&k Telecom Circle — Non activation of gprs connection

Its really difficult to understand that in what way the working in BSNL's offices is done, as i have registered a complaint regarding my landline conection[protected] which is not working for the last 10-15 days due to the Under Ground fault due to some digging work by the ERG . i have visited three times to the BSNL office Bahu plaza but they just avoid me saying that its not an overhead line problem and it will take 2 or 3 days but now 7-8 days have gone past and nothing has been done .Bsnl always talks about customer satisfaction and reliability but in reality I found just the opposite of this . Please take notice of my complaint as its your duty to solve our problem and this is for what you get your salary . My broadband connection is also delayed due to this fault .
Trikuta Nagar, Jammu, J&k

GPRS in my bsnl prepaid mobile No: [protected] is not activated after recharging it with Rs 98 coupon two days ago ...i have Samsung galaxy duos phone with model no GT-S7562 ...i tried hard to get it started but it is not happening ...kindly help me out .
Thanks
Riyaz Ahmad Malik
Srinagar, Kashmir
Jammu and Kashmir