Bharat Sanchar Nigam [BSNL] Complaints & Reviews

i am resident of latur city- dist latur- working in GOVT UNDERTAKING BANK- my mobile no [protected].- plan100
for govt employees . I took addon card under the bsnl scheme
no - [protected]. for my wife who is also a govt undertaking
employee. under the scheme when i applied to bsnl- latur circle for std and roaming facility , authorities forced me to
make an additional depo of rs-800/ to make my total depo
with bsnl rs-2000/ However under the scheme govt u/t employees are exempt from this. (my deposit bsnl receipt no- 8345 book 167 dated 14.7.06.
now i have requested bsnl latur circle authorities- ( contacted
mr- shivsamb chenale, competent officer) to provide me with std and roaming facility on my add on card - [protected]
vide my application dated 03.11.2007 - duly acknowledged by
bsnl. i personally visitied bsnl office several times. bsnl authorities are still insisting on an additional depo of rs-2000/ seperately for addon card, which i am not required to do being and govt u/t employee second time
My application till date lies pending with bsnl latur office
pl help

Sir
I am residing at J73 Tagore nagar Ajmer RoadJaipur-302024 & is having Land Line & Broad Band connection but I am not getting the monthly Bills very late .From last 3 months I am getting the bills after DUE DATE.
It is requested to resole my problem on priority pl.

Warm Regards
R.K.Matre
[protected]
[protected]

Sir,
I am a consumer of BSNL Excel prepaid service for last 5 years. From last 15-20 days I am receiving short but missed calls from one mobile number [protected]. It has now almost become a rioutine affair to receive such missed calls everyday. It has become very painful to receive such missed calls.Please help.
L C Maurya
[protected]

Respected Sir,

The letter has also been posted vide Registered Letter to The Chief General Manager Telecom. I hope this time he may listen to the pleadings of the consumer after twenty years. As it is a old mimicry in Punjab that "14 saal bad tan rab Roori di wi sun lainda hai" (That after 14 years God listens to the pleadings of Roori (the dust which lie in heaps after harvesting wheat crop). I hope that the department of Govt Of India's subsidiary, Department of Telecommunication will treat me like a dust this time as I am pleading from 20 years. As everybody knows that the dust has no identity of its own but when we continue to press it with our feet, with the help of air it make place on the head of the person who continuously press it.
Regards,
Rajneesh
----- Original Message -----
From: Rajneesh Madhok
To: [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in
Sent: Friday, December 28, 2007 11:12 AM
Subject: Fw: BSNL defective telephone sets provided 20 years back. Authorities not replacing with new one.



RM/12/1/443 Date: Dec 28, 2007
To
The Chief General Manager Telecom,
Ph:[protected], 2459806
C.T.O. Complex,
Jalandhar.

SUB: NON DELIVERY OF CALLER LINE IDENTIFICATION TO CONSUMER WHOSE TELEPHONE SET NOT REPLACED FOR 20 YEARS. TELEPHONE AUTHORITIES SOLD TELEPHONE SETS IN MARKET AND DISTRIBUTED TO THEIR WELL WISHERS. KINDLY SPECIFY THE CRITERIA ADOPTED TO DISTRIBUTE TELEPHONE SETS.

Respected Sir,
I am the consumer of BSNL from the last 20 years. But BSNL failed to replace my defective telephone sets in due course. When I requested to the Sub Divisional Officer, BSNL Phagwara Mr. Manjit Singh [protected] to replace my old sets of Remington Brand that has not having redialing facility even. He replaced my sets with old repaired sets after my so many insistences and said that CLI sets have been distributed to the consumers who are paying telephone bills more than Rs. 3,000/- and secondly the list of distribution of sets has been sent by CGM Telecom, Jalandhar and we distributed as per list calling to the specific persons listed in the entitled person.
Now I request you to please specify:
The criteria adopted by the CGM Telecom to distribute the said sets to the specified persons.
When every telephone set has to be replaced after 5 years then why my entitlement is not in the specified list.
Kindly specify the name of the persons with their telephone numbers to whom the said telephone sets have been distributed.
Why the said sets are available in the market supplied by BSNL.
Whether I shall get justice and will get the CLI Sets or I have to file the suit with Consumer Court in this regard.
Whether I shall have to apply to the Honourable Deputy Commissioner under the Right to Information Act to get the detail of persons who have been alloted the CLI telephone sets.
I hope that you will kindly make arrangement to allot me the new sets with CLI facility due to my entitelement for not getting replacement for 20 years.

Thanking you,

Yours truly,

(Rajneesh Madhok)
Registered Member, CORE (Consumer On-line Resource & Empowerment Cenre), Under Ministry of Consumer Affairs, Food & Public Distribution & Anti Corruption Bureau (Govt. Of India) through karmayog.org
Madhok Hardware & Paint Store,
Railway Road,
Phagwara-144401 (Pb)
Ph:[protected]O), 268210 (R)
Mobile:[protected],
Tele-fax:[protected],
E-mail: [protected]@vsnl.net

Chief Gen. Manager Telecom Jalandhar[protected]

----- Original Message -----
From: Rajneesh Madhok
To: [protected]@bsnl.co.in
Sent: Thursday, December 27, 2007 9:51 PM
Subject: Fw: BSNL defective telephone sets provided 20 years back. Authorities not replacing with new one.



----- Original Message -----
From: Rajneesh Madhok
To: [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in
Sent: Monday, December 24, 2007 9:31 PM
Subject: BSNL defective telephone sets provided 20 years back. Authorities not replacing with new one.


Ph:[protected]O), 268210 (R)

Mobile :[protected],

E-mail: [protected]@vsnl.net

Tele-fax:[protected]

RAJNEESH MADHOK

REGISTERD MEMBER, CORE (CONSUMER ON-LINE RESOURCE & EMPOWERMENT CENTRE) (GOVT. OF INDIA)

B-XXX/63, NEHRU NAGAR, ST. NO. 2,

PHAGWARA



RM/12/1/442 Date: Dec 25, 2007

To

The Sub Divisional Engineer,

Bharat Sanchar Nigam Limited,

Phagwara



SUB: REPLACEMENT OF DEFECTIVE TELEPHONE SETS WITH BRAND NEW I.D. DISPLAYING TELEPHONE SETS; SETS PROVIDED ABOUT 20 YEARS BACK AND NEVER REPLACED AT MY PHONE NO. 262569 (O) & 268210 (R)



Respected Sir,

It has been about 20 years since I got BSNL Landline connections. In the last 20 years my telephone sets have never been change. These sets have not having redialing facility even.



1. Now the sets have got so many problems. Its dialing plate has become defective. We have to press again and again to dial. There is the problem of voice clarity in the sets as well.

2. One can not connect to any number. We have to dial about 20-25 times to connect. There is no redialing facility in the Telephone sets.

3. As I have not been provided the sets from the last 20 years, so now it is my privelage to get the new I.D. Displaying Telephone set.

4. As my telephone sets are not working why the department is not changing my telephone sets.

5. Why the officials don’t comply with my requests.

6. When the customer is paying bill regularly why BSNL authorities not providing him Brand new telephone sets.

7. Why should I pay for the service or bill when I have not been able to dial from the phone sets.

8. What is my fault and why I am being penalized for paying bills regularly whereas the defective instruments have been provided to me and department is not changing the sets provided about 20 years back.

9. Is there any one responsible authority/ employee work with BSNL who can listen to my pleadings or I shall have to file the suit with BSNL to get justice.



Thanking you,



Yours truly,





(Rajneesh Madhok)

1. Madhok Hardware & Paint Store, Railway Road,

Phagwara – 144401-(Pb) Phone:[protected]O)

2. Residence: Nehru Nagar Street No. 2, Railway Road,

Phagwara-144401 (Pb) Phone:[protected]R)



December 27, 2007

Sir,

The matter has not been resolved so far and I have not been provided the new Telephone Sets in replacement.



Yours truly,



(Rajneesh Madhok)

On Dec 27, 2007 I have been provided repaired Telephone Sets in place of new sets after 20 years wait.



Copy To: 1. Nodal officer & Appellate Authority, Punjab Circle, GM (OPN), O/o CGMT, BSNL, Punjab Circle, R.N. 226, Plot No. 2, Sanchar Sadan, Sec-34A. Chandigarh.[protected] [protected]@bsnl.co.in

2. Nodal Officer & Appellate Authority, DE (ADMN), O/o GMT, BSNL, CTO Complex, Jalandhar[protected], 2282889, [protected]@bsnl.co.in

sir,
i am sorry to say that ur service is at the lowest level from the date i have ur connection.your staff is very poor to respond,they just transfer the calls and while talking they disconnect the telephone and never call me back.i have three airtel mobiles,airtel land line and broadband connection.

please do tell me whether its better for me to change my connection to other company or will u be able to provide similar service as before.

u can call me at [protected]

waiting for your reply or call

dr sumit bassi

I have bought BSNL SIM (Cell No. [protected]) in year 2003 when studying in Amalner (Dist.Jalgaon, Maharashtra). I have submitted my documents to the dealer over there. After 3 - 4 years of subscription in the end of year 2006 BSNL personnel has blocked my sim without giving prior notice. When I inquired at customer care they told me to submit documents. I went to Amalner for the same. Amalner exchange said that the sim is not issued from this exchange. I worndered about 4 months in search of exchange and I came to know that the sim is of Nasik exchange. I went to Nasik exchange and have put my complaint aginst BSNL personnel. He commetted to me that few sim cards of our exchange were sold in BLACK and we are giving authority letter to the sim holder so they can submit their documents to their nearest BSNL Customer Care. So, I asked for my authority letter. But he said that your number has been deleted from our server, you have to wait until it is reactivated. Now, when my number is reactivated, I asked them for new duplicate sim and to accept my documents. But now BSNL personnel refuses. Hundred of times I have communicated with BSNL Customer Care, BSNL Customer Center at Navapur and Nasik and so on. But everyone is throwing the ball in others court. Now, I am tired and want my subscription back. It was not my fault and how BSNL can suddenly cancel my subcription after 3 - 4 years. So, finally I have decided to fight against BSNL and get my number back. I can prove that I am the authorized user of number [protected] since it is activated in 2003. I request you to do the needful and guide me to fight against injustice as early as possible. Hoping for getting reply soon. Thank you

I have applied fr a braodband connection some 15 days back but nothing has happened since then .. they have even started asking for money .. there s no other provider so i have no choice but to go to BSNL only..These guys are dumb , non productive and a burden to our country and society ..instead of helping ppl and their company they are just creating problems .. they dont have capability to stand and face competition..
If some one cares to forward my complain to respective department .. please do it .. my father was also a BSNL employee and he has served his best years serving BSNL.. and now he is getting such treatment ..

Location : Lucknow
Ph No :[protected]
ORDER BOOK NO : AMB/D1/01/052

I had the most horrible experience dealing with BSNL for the three months that I took the connection. I finally got it disconnected after waiting for anyone to help me when my net was not working for 15-20 days.No one came to resolve the issue for 20 days.

The representatives at the customer care centre(baner centre ,Pune) are downright rude and talk to you as if they are the "Kings of the world". They have a typical Sarkari attitude and will even go the extent of screaming at the customers as there is no complaints department or procedure that is followed. I have been trying to pay my bill but they refuse to adjust the deposit amount.I am told that a cheque will be sent to the address where I dont stay and they cannot change my address.

My only suggestion - Any self respecting person who commands a bit of service or any respect when dealing with the service Representatives should not even think of BSNL. It STINKS big time.

Hi,

I am a prepaid subscriber to BSNL in Andhra Pradesh residing in Hyderabad. Due to some unknown technical reasons I am unable to make my outgoing calls from 22.12.2007 noon. In this regard I have called customer care desk to put up my complaint request and resolve my problem. But to the great disappointment I haven't been received by any representative nor could attend me when i tried to attend in person.

Every customer care rep will listen my entire query and say sorry the servor problem we will not be able to resolve. I am fed up giving calls. Please some one resolve my problem in to my favour.

With regards,

Rama swamy.

The dail up service of BSNL " Netone" is very unusful. It take lot of time to connect and often gets disvonnected. They chareg regularly.
Its shame on BSNL to make such things

For my Residence Land Line No. 2347458, at Vasai Road West, falling under Kalyan Telecome Circle, with Exchange Code BSRD received heavy and Excess Billings for November-06 to June 2007 after number of complaints and personnel visits to Local Office resulting in No Reply, I lodged Written Complains on 6th Sept. 07 with copies to Accounts Office, Technical Department, Area General Manager, SDE Technical Kalyan, PGM Kalyan. But till date nothing has been done, except making me shuttle coke between one department to another department. The Department has also failed to provide me with the call details. My lan Line Number with area code is as[protected] which is now out of order.

Ph:[protected]O), 268210 (R)
Mobile :[protected],
E-mail: [protected]@vsnl.net
Tele-fax:[protected]
RAJNEESH MADHOK
REGISTERD MEMBER, CORE (CONSUMER ON-LINE RESOURCE & EMPOWERMENT CENTRE) (GOVT. OF INDIA)
B-XXX/63, NEHRU NAGAR, ST. NO. 2,
PHAGWARA

RM/12/1/442 Date: Dec 25, 2007
To
The Sub Divisional Engineer,
Bharat Sanchar Nigam Limited,
Phagwara

SUB: REPLACEMENT OF DEFECTIVE TELEPHONE SETS WITH BRAND NEW I.D. DISPLAYING TELEPHONE SETS; SETS PROVIDED ABOUT 20 YEARS BACK AND NEVER REPLACED AT MY PHONE NO. 262569 (O) & 268210 (R)

Respected Sir,
It has been about 20 years since I got BSNL Landline connections. In the last 20 years my telephone sets have never been change. These sets have not having redialing facility even.

1. Now the sets have got so many problems. Its dialing plate has become defective. We have to press again and again to dial. There is the problem of voice clarity in the sets as well.
2. One can not connect to any number. We have to dial about 20-25 times to connect. There is no redialing facility in the Telephone sets.
3. As I have not been provided the sets from the last 20 years, so now it is my privelage to get the new I.D. Displaying Telephone set.
4. As my telephone sets are not working why the department is not changing my telephone sets.
5. Why the officials don’t comply with my requests.
6. When the customer is paying bill regularly why BSNL authorities not providing him Brand new telephone sets.
7. Why should I pay for the service or bill when I have not been able to dial from the phone sets.
8. What is my fault and why I am being penalized for paying bills regularly whereas the defective instruments have been provided to me and department is not changing the sets provided about 20 years back.
9. Is there any one responsible authority/ employee work with BSNL who can listen to my pleadings or I shall have to file the suit with BSNL to get justice.

Thanking you,

Yours truly,


(Rajneesh Madhok)
1. Madhok Hardware & Paint Store, Railway Road,
Phagwara – 144401-(Pb) Phone:[protected]O)
2. Residence: Nehru Nagar Street No. 2, Railway Road,
Phagwara-144401 (Pb) Phone:[protected]R)

sir/mam,
this is to inform u that i had applied for BSNL broadband connection on[protected]. my application request reff no is 72151780 .but till now i had not received my connection and also there is no proper response for my queries. plz give me further details on the delay of my broadband connection.

my residential address :
2/189hanuman colany. 7th street, injambakkam, chennai-600041,
phone no:[protected]
thanks & regards,
prabhu
chennai.

Despite repeated complaints GPRS connection on my mob [protected] has not been activated. Request take immediate action as the network connectivity is not available since 24 NOV 2007.

I have been using broadband connection of bsnl. I see that month after month my broadband bill has increased multi-fold. I suspect misuse of my account so i wanted to change the password. I contacted them called at their call-centre executive multiple times.But to no avail. At times i was told a weired site, where i could go and change my password viz.—
http://10.240.43.216. Even this doesn’t work at all.Once you login, immediately it flashes the following message:
Sorry. Operation timed out. For safety, please log in again
It is so strange that it is such a big telecom company but it doesn’t have a single mechanism where people could go, check their usage change passwords etc. very basic things you know!
If they continue with such poor execution they will loose all their business to their competitors.

sir
i had disconnected my bsnl broadband connection few month back
i had taken 250- home plan i had also submitted my modem which i have taken in rent modem was of type one. in my first bill after using broadband for one month bill came in which security money was also added. i had also given application for this. but there was no any money adjustment in my phone bill till now. so please look into the matter as soon as possible.

my personal details are
santosh kumar singh
phone no.[protected]
consumer no.-4058075
address-
Q.No.- L2/52;kulsi road;
P.O- sakchi,jamshedpur
dist -east singhbhum
jharkhand pin- 831001

Sir,


My name is Sri Harsha and i have submitted an Dataone Application in Berhampur on the landline number of 2261453 which is registered in the name of M.Ravi Kumar who is my uncle. I have submitted the application on Dec 3rd and the application docket number is 322. When i contacted the SDO office as directed by your people, they tell me they didn't get the application till date. That was the first answer they gave immediately. when I asked them more further with further calls they informed me that received the same and forwarded the same to JE for Feasibility Test on Dec 6th itself. No response from that people anymore. Whenever i call them they tell me the same story again and again. When i tried to lodge a complaint in your Berhampur Telecom Circle website in the Complaint Box, it was blocked. So where else do you want us to file our complaints when you have conveniently blocked the site from accepting complaints? I need a Dataone connection immediately as i have an important examination to appear and all the material is available on the Internet. Hence i request you to kindly look into this matter and respond. I have sent a mail to S.Ray as per your Orissa website information and i found out that it is an invalid email id. Is this the way to treat a customer or a person looking for information being given misguiding information. This is a very serious discrepancy.

--
Sri Harsha

recieved call from pune phone no.[protected], on 12.12.2007. that now you can make outgoing calls. but till now not yet started. what a poor show of bsnl services.i hope all the person must go to consumer forum &put joint complaint & must penalise bsnl .if not resumed i will put complaint to TRAI.

respected sir,
i was using the broad band connection (BSNL) at the previous address of my number[protected].Since i shifted my residence i applied for transfer of both telephonr Broadband connections on Octobrer25th 2007.
Then i got a new number 24867934 on 12th November 2007. But still i havent been given the broad band connection. With multi number of my enquiries with the related officers i got only unvaluable answers only.
I need broad band connection immediately with your special efforts.

Yours sincerely
Sundarjee
(13.12.2007)

i have 2 bsnl landline phones
they are not working from 6 months .
they still send me the bill ,and they say to pay the bill
i have called their customer care no. but they dint gav no response.

wat shall i do