Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I had not recieved my Monthly Bill for for over 1 year. I equire at BSNL situated near Sagar Public School Bagmgalia they told there is nothing pending. We had paid all the pending in Feb 2007 of Rs 2100/- We had paid excess payment so they are not sending bill from last Feb 07. We had incoming facility only .Yesterday we received a bill of amount Rs. 5200/- Kindly solve our problem regarding telephone no[protected].Why your employees are not doing there job properly creating so many problem. I am waithing for reply soon.

To
THE CONCERNED OFFICR
BSNL KOTA

SIR I WOULD LIKE TO SAY THAT I AM REGULAR CUSTOMER FROM LAST 10 YEARS. I AM RUNNING A STD PCO AT RAWATBHATA NO.[protected].I DIDNT GET MY FIXED DEPOSIT AMOUNT FROM BSNL. WHICH WAS DEMANDED BY BSNL AS SECURITY DEPOSIT. FROM ALL PCO OWNERS. IN 2003. THE AMOUNT WAS REFUNDED BY BSNL TO ALL PCO OWNERS BUT I DIDNT GET THE AMOUNT BACK. WHEN I CONTACTED TO ACCOUNTS THEY SAID THAT THEY HAD LOST MY FD PAPERS.

PLS DO THE NEEDFUL

THANSK
YOURS FAITHFLLY
SHAKILA BANO

GOLDEN XEROX AND TELECOM
RAWATBHATA VIA KOTA RAJASTHAN

I have sent one Speed Post on 19/02/08 to Noida(UP), Still it is not reached.My consignment No.: EM[protected]IN
Destination Address:
Prashant Chaurasia, HCL TECH LTD
A-5, Sector-24,
Noida(UP)-201301
M.No.: [protected]
Contact No.:[protected]Ext.-2262)

Sub: Phone complaint

Ref: Phone No.25569460,61,54,55,57


Respected sir,

We are having six connections (Land line) and one broad band connection in our warehouse situated in Sy.No.459/3A, Sembium Red Hills Road, Puzhal Village, Chennai – 600 066 . For the past twenty days all BSNL lines are totally down in our warehouse, so we have registered the complaint to your local exchange AE but till date no action has been taken from your end, without Tele communication we are finding it very difficult to run our business process kindly look in to this and do the needful.


Thanking you,

Yours faithfully,
S.K.Kannan
For Trienethra SuperRetail Pvt Limited,

To,
Mr.T.K.Ghosh,
Sr. AOTR/Genl.
8, Hare Street,
Kolkata-700001.

Sub:- Complaint for Broad Band for Phone No.24178138 with Customer I.D[protected] installed since 15/08/2007.

Dear Sir,
This let you know that the above-mentioned Phone No. broad band service was applied for in month of 10/04/2007 with Case Mark No.C/LGR/07-08/0016 and application Form No. – MS/0112792 at Office of the Area Manager, Jadavpur, which was ultimately after much inquiries and follow up at Menkon Towers, Branch Office (Mr. A. Roychowdhury) was installed ultimately in the month of August, 2007 with Work Order No – H/NC/H1/07-08/0015.
After all this pain and long wait for acquiring a connection of your companies Broad band service the connection came till our doors but with no installation technical assistance only a lines man came to let the wire for the connection in our flat but there was no service (no internet connectivity). Then after several complaints at your customer care only a lines man was sent to our residence who not at all adept to help for technical problems and no computer knowledge which resulted to any help for connection non-availability. After this incidence I also tried contacting your customer care for the second time and explain them the problem but resulting to same lines man visit which did not helped. Ultimately now there was no help from your customer care as they started taking the complaints but no one visited so I started calling Mr. A. Roychowdhry of Menkon Towers, but all in vain. I am sorry I cannot provide you the complaint Nos. because I lost track since it was a lot and thought unnecessary to keep track of since of I believed in your system.
All this resulted basically in no internet connection and till date I have paid from August 2007 till November 2007 (Rs.500/- per month) but with no service and also one-time modem charges (Rs.1800/-).
Now out of frustration I would like to discontinue this service and like a refund of my unnecessary payment of services I never received. Please do the needful and oblige.
Thanking You.

your sincerely,
Mrs.Shikha Bose,
2C, Charu Chandra Place (east),
Bl. No.-63A, Lake Gardens,
Kolkata-700033.

Hi,

I am having a BSNL Broad band connection for last 2 months. The broadband often goes down for hours and hours. The customer support lines never works or always engaged.For last 5 days the connection is down. Every time when we contact the customer service they give new complaint Number, i have 3 complaint number, but no repair is done. The customer center people many time take the phone and keep it in floor and not attends it. They give one word answers Like " server Down" and closes the call. Getting the line with Customer center itself is a big achievement!
NO professionalism, no Business ethics and dead customer service. They are not living in this competitive , customer oriented era.

MY TELEPHONE NO IS 2355480.NO IS DEAD LAST 8 MONTH MY ADDARESS IS GOEL MARBLE HOUSE,PLOT NO 25 M.G ROAD,SIKANDER PUR MARBLE MARKET,GURGAON,HARYANA

my name is hemant pratap singh, a student of civil engineering ITBHU Varanasi. i have bsnl prepaid connection. i bought a magic voucher on 29/12/2007 with expiry date of 30/10/2008. after some days near 04/01/2008 i tried to recharge the voucher but the response was that the voucher is expired voucher. i called customer care but all vain. they told me that the scheme is all ready stop by the BSNL and they don't have further information about the voucher. so my rs 226 voucher is going to waste. please help me

Sir,
I am the consumer of your company ,My phone number is [protected] . My Current plan is HOME 500C , if you want you can see in Ghaziabad telecom record Which was signed by the JTO Mr. Tyagi of patel Nagar exchange but I am receiving the different plan bill , last month I went to AOTR to correct the bill they said to me Its not necessary the next bill will be generated correctly , but the current bill is also wrong , I went to the AOTR office two times but they are not doing correct my bill. According to my plan (HOME 500 C) Plan .My right to make 175 calls and 1.5 GB for internet free . I request you to order the concerning officer to correct the bill and Correct the plan in companies record. I Have deposited of my first bill already . I will be highly thankful to you ….

i'd complainted in the authority for the repairement of my damaged land line phone before last month. But they dont take any action...

my broad band no is 25339198. since 1 month , i cant check the broad band usage . please cooparate with me.

Sir,
i have registered for a fresh connection in BSN Barmer office in the second week of January for a domestic home connection in Utarlai Air force station. Even after 1 month Bsnl Barmer failed to instal telephone in my home,even after the whole of the admin formalities is being over. This i find a serious lapse from the bsnl authority in this highly competative telecommunication era, because of this everybody is running behind private providers, what i feel. kindly let not me go behind those private providers, as a true desi man,i don't want to. Shall i precive that u r not doing delebrately for helping others?

I never receive my landline bills. I have not received a single bill since Nov 06. My number is[protected]. I called up customer service and received an irresponsible reply saying that postal department is not delivering because BSNLis paying 2Rs per bill whereas postal dept is demanding 5Rs. I complained to a higher official whose mail id was mentionedin BSNL site and then received bills through courier for 2 months, but after that no sign of the bill. I wrote a letter in Times of India and then received some calls from BSNL officials asking me to go to phone office and ask for duplicate bill, but is this the solution? I will have to go every month and waste my time. They are not sending the bills on purpose. I have seen several people in my building receiving bills, but I never receive. So this cannot be a mistake of a single missed bill. I have no idea what to do. Please help.

I can not know the details o[censored]sage.
Please let me know how can I ?

iam the resident of 114,scheme no. 71/d sector-d in indore & having the cell no.-[protected]. i need your broadband connection for that i have applied at least 5-6 times but ur service provider says that their is o line in your area but according to my information there is the airtel lines there for about 100 metere.i need at least 3 connections (for my neigbours also).
I hope that you will hear my problem as early as possible bcz i need this very much for my further studies.

thank-you

Respected sir,
i got the net connection before 14 days i.e on january 29 2008 but after getting it has connected at all.. i called to the service number but no response from them..please help me out to solve my problem..

sir,
Iam sriharsha a resident of Ghatkesar,Hyderabad have applied for a BSNL broadband connection 2months earlier after i gave the letter i finally got the connection 15days after the submission of the letter. I took the connection in H250 plan
to myhorrour the bill for the first month is RS 2895/- for the month of DECEMBER i got the connection on 15th dec.2007 but the bill was counted from 1st dec.2007 .I contacted the BSNL officials for asking abot this matter and de-activate the broad bandconnection they are replying me in a bad manner asking me to paythe biil and then talk to them.TO my horrour again the bill for the month of JAN2008 has come which is of several thousand rupees as iam a student iam unable to pay the bill and asked them to disconnect but they are replying that i must definately pay the bill otherwise they(BSNL)will send a lawyer notice to me in few months. IAm one of the many who have suffered with this bill problem.many got excess amount of bill for which they haven't used.Actually if we use the net 24 hours aday also we wouldnot get that much bill. SO,please kindly register my complaint and solve this problem as early as possible.


Yourssincerely,
SRIHARSHA J
telno.[protected]
balajinagar,ghatkesar
R.R DIST,
Andhra Pradesh,INDIA

There is no balance enquiry fecility for bsnl landline. Due to this a customer cant assess his bill at the middle of the month. Customer can not utilise his given total freecals.I suggest there must be a balance enquiry (like Tataindicom,Airtel,..etc)system and the balance must be in Rupees but not in metered units. Then one can assess and take care of his bill in the middle of the month.

K.Ravindra babu

I have applied for new telephone connction &broad band.The
work is pending since Nov 2006.Although BSNL BANGALORE SAYS LAND LINE AND BROAD BAND CONNECTION ARE AVILABLE ON DEMAND.THE RESPONCE IS VERY POOR

For the last two weeks, I am not able to send sms through my mobile ([protected]). Have repeatedly complained to the service centre of kolkata (trying to connect to which really tests our patience).there has been some suggestions on message settings which was not at all useful.a complaint was recorded and i was told that the matter wuld be taken care of, as soon as possible. but in vain.
i would like to know if the level of competence of service centre employees is of any the concern for the authorities.