Bharat Sanchar Nigam [BSNL] Complaints & Reviews

sir,
i, Subir dey No.[protected] of Jharkhand had taken post paid mobile connection in Jan08.Since then i have not received any bills inspite of so many reminders/complaints.To add on to it now they have barred my outgoing calls.atleast the company should inform the amount by sending the bill.
with regards
subir dey

Sir,
I m a post paid BSNL User .I found one bill for the month of January 2008 as Rs.13000/- but there is an option if the bill exceed Rs2000/- then the mobile out going connection will be cut.Rather it is showing Rs 13000/- & next Feb 2008 bill is also remain so..its Rs 6000/-Morover all post bill is for one month only..but SDO Telephone says it is 2 months bill..
i m waiting for ur early reply & help me

I have taken a broadband connection in the month of February, 2008. Initially the are told me that there is no installation charges for broadband. Later the have sent bill Rs:650/-

Rs.500=00 broadband installation charges
Rs. 150=00 other charges.

It is not good for BSNL


Sammaiah bonagiri.

I have two postpaid conection of BSNL, I can't Listening or talking with BSNL covrage area, I have located near Odhav talephone exchange, which have own network tower ...

While calling from landline to any company where the telephone is automated electronically, and ask to dial, example: please dial 1 for english, 2 for Hindi, 3 for Telegu etc. or any other extension, my telephone does not extend this facility and I can not call the required extension.

Please rectify this problem as I am facing it since a long time. Even though I have complained, no action has been taken.

Thanks,

Geeta Debnath
Tel:[protected]
Mobile: 0-[protected]

Myself P Saha and I am lecturer in a Govt Unversity.
After 6 months of waiting I get the connection of broadband service (Phone no. [protected]) this month from my local telephone exchange (Nimta Telephone exchange). They connect it and then I get the ID, password also, but unfortunately till now the internet line is not working. When they connected the line, modem etc, they charge extra money etc for better service, but after that nobody come to see the matter. I also dont know what is the use of the helpline no, and the exchange phone number given in the list when this are either useless or nobody entertain the call. Whenever we try to contact the helpline no. given in the list, nobody receive the call. I tried again and again, but no result. One day they recieve it ans tell to call after 2 hrs, but after that nobody receive the call. After trying 2 days, they have received the call they told to contact local exchange, and local exchange told to contact to kmain exchange evert time. But they dont have any time to verify the matter of connection problem and to help us. Rather they misbehave with us whenever we try to call to main exchange. Is this is the service of BSNL and we have to pay monthly subscription of this useless type of service?

I had personally visited the Hoskerehalli BSNL branch on 15th march and applied for the transfer of my telephone. But still the work order is not issued. i am trying to call almost all the BSNL offices but not getting any response.
Could some one please check the same at the earliest ???????? Unnecessarly i am ending up paying the Rent

1. I have applied for new BSNL landline connection and got it on 19 Feb 08. Along with new line registration I applied for broadband connection also, my seniority for broadband must start from date of registration. However, my modem, user-id and password for broadband was issued on 05 Mar 08. For first month telephone bills is also cleared.

2. Since then Fibre Optical cable was damaged between Yelahanka Exchange and Air Force Stn Exchange, it was restored on 12 Mar 08 in the noon for land line. After 07 days, on 19 Mar 08, they restored broadband in this Air Force Station, Yelahanka Exchange. However, my connection not made good. The details of my broad band connection are as follows:

BB reg no - Rtn252004
BB OB No - 96102347
BB OB dt - 23 Feb 2008
User Creation date - 04 Mar 08
DSLAM No - UIAF01
SLOT No - 07


3. No of time and on 20th Mar 08 morning I approached JE Prakash in person for starting of my broadband connection at his office, it will be done by evening. “People are on job”, this was his wording since from 05 Mar 08. But till now my broadband connection not was provided. He says a new DSLAM is installed in this exchange is not working; your connection port is in that. Even I heard the Existing old DSLAM is having one or two port empty due to surrender of broadband connection by some customers. I requested him change the port to old system, he said port cannot be changed due to software difference in new DSLAM.

4. Even once I approached DE, Yelahanka Exchange, he said, it is not under my jurisdiction and you talk to JE only and don’t approach me for anything because he is ultimate. I could not understand being the senior officer and in charge of Yelahanka circle, why he had talked in such an irresponsibly. On 22 Mar 08 I talked to Personal Secretary of PGM, Bangalore around 1.30 pm on 22868687, she has noted down the complaint with my contact no.

5. It is not clear, why such long time is taken for restoration of OFC and faulty new system is not rectified after having good engineers in network and provided service to customer. It is competitive world and Bangalore IT hub in such place is having long delay and poor service is not understood. Restoration of any such failure is possible within 24 hrs in today’s world. Plenty of machines are available to assist the man for restoration of failure.

It became routine business for me to visit daily for Yelahanka exchange for broadband but no positive result is yielded yet. Due to lingering of my connection has mentally disturbed me and wasted my precious time and money by visiting regularly exchange Yelahanka. My umpteen steps taken to get through the connection is futile and I am forced to write this mail to you

Sir,

I have sent application/s to correct my name as "SREEDEVI MOHANAN" instead of SHRIDEVI MOHANAN appearing in the bill. But no avail.

Also I have writtem my email ID as
"[protected]@rediffmail.com"
but always they send sms intimating that "my billing details sent through e-mail Id wrongly. Now they requested to send correct email ID for e-bill, to Custoner Care Centre....

Dear Sir,

My name is M.B.Angadi, I have been working in Aeronautical Development Agencey, Min of Defence, Govt of India, Bangalore.

I have shifted my government alloted quarters, D-13/2, DRDO township, Phase-I, CV Raman Nagar to another quarters E-52/6, DRDO township, Phase-II CV Raman Nagar, on 27th Aug 2007.

Subsequent to this I had applied for transfer of my land line to my new address on 27th -Aug 2007. Unfortunately, the BSNL division also changed from Indira Nagar to KR Puram. When I enquired with GE KR Puram, I was told taht a work order has been issued (No.[protected] and the work will be completed within three weeks. This did not happen. I kept on calling following personnel repeatedly, but nothing worked out except promise.

GE KR Puram Ph.[protected]
Mr. Krishnan AE Ph No.[protected]
Mr. Revanasiddhayya, Cable Incharge:
Ph.[protected] &[protected]
Mr. Sitaram, Lineman: Ph[protected].

Dispite many request nothing has happened till today.

I even sent emails to the following e-mail Ids, and got following replies, but again promises but no action.

emails IDs: 1. [protected]@bsnl.co.in
2. [protected]@ sancharnet.in

reply form [protected]@bsnl.co.in dated:[protected]

Sir/Madam

Your Email has been forwarded to the concerned authorities for necessary action

Thanking You

Reply form [protected]@ sancharnet.in dated: 06-02-08

Dear Sir,

With reference to your e-mail regarding shifting of your above
telephone to DRDO Phase II, it is to intimate that the shifting could not be
carried out immediately due to cable non-feasibility in that area. The
cable laying work is under progress and it is expected to be completed
within 3 weeks time. As soon as the cable is laid, action will be taken
to service the connection.

The inconvenience caused is regretted.

Thanking you,

Yours faithfully,

Area Manager (NE)

Yours faithfully

PG CELL Karnataka

I have sent again mails to both official on[protected]. This time they (both) did't even show the curtesy of replying to my mail.

Please tell me what action I have to take in order to get my BSNL land line connection trasnferred? Will there be any disciplanary action againest these neglegent officers?

Please advise me on this problem.

Thank you

how can i check bill details of recenty bills on internet at my home
of Chandigaah region.

sir,
one day i unlocked the security code. then it was telling about PUK code. i entered this code and sim card got rejected....

i am having a prepaid connection of bsnl.from last two years i am complaining about network.but the company is least bothered about network.from last three weeks i am unable to receive any calls as well as make any calls.i am fed up of complaining it to customer care.i request every individual personally that never take a connection of bsnl.ITS A REQUEST!!

We have a BSNL Landline connection at our home (Phone No is[protected] in Yerwada rigion.Its a only incoming service we are using.We have already made telophonic complain whose complain Id is 16180. Till now we did not get any kind of response from bsnl. Thats why we dont know whether line is dead or instrument .

Pls check.

My friend have life time validity sim of BSNL.He recive message from BSNL Save your talk value Recharge in one or two days.He reacharge with 56Rs. TOPUP but his service expire.When
he complaints at costumer care ha say Minium 200Rs. TOPUP required But it is not maintion in Previous message.
Mobile no. is [protected]

Complaints on "Nokia 6630"
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Nokia 6630
Posted:[protected] by Prof. Ivan Khristo Masih [send email]

Full GPRS activated but setting awaited
I have a postpaid connection # [protected].
Full GPRS was activated in the third week of dec, 2007 but inspite of about 10 calls and assurance the setting has been received though I have been billed and paid for the services.
I would like to add that from GAYA in BIHAR it is a herculean task to get connected to the customer care number and each time one has to wait for several minutes before getting someone to attend. Promsises are made but settings never arrive. Feeling frustrated. I donot want to seek redressal at the consumer forum. Please help.

my beetel BSNL landline no. ([protected]) is dead from 30 days. i am fed up comlaining in exchange. please do the needful.
my telephone resides in village Ladrawan, Exchange- Bahadurgarh, Jhajjar PIN-124507
Alternate no. [protected]

I purchased Excel Magic 75 on 13March, 2008. According to the plan the call charge during 10pm - 7am should be free for a call to a bsnl land line phone. But I found that it was not actually free when I called to land line phone No. [protected] at about 10-15pm on 18March, 2008. On enquiry, bsnl personnel told that due to technical fault the call is free only for the period 11pm - 7am!

Sir,

I am having a post paid Cellone No. [protected]. My name appearing in the bill as Mrs. Shridevi Mohanan INSTEAD OF correct name as “MRS. SREEDEVI MOHANAN”. No. of letters sent to BSNL authorities to correct the name, but no avail till date. Also for e-bill, I have intimated the ID as [protected]@rediffmail.com. But they sending the mail to [protected]@rediffmale.com.

Kindly take appropriate...

Dear sir,

BSNL Maharashtra gave a big Advertisement in paper (Lokmat dated 18/3)titled EK KA DO OFFER for prepaid mobile phones EXCEL offering double talk time for the cost of voucher for TWO days 18th and 19th March only. I got my phone charged today evening ie 18/3/08 with Rs 500/- voucher but surprisingly I got talk time of Rs 500/- only.

I am unable to understand this. BSNL gave such a big Advt and is misguiding and cheating the public.

My mobile number is [protected].

I shall be grateful if necessary action is taken and I am informed accordingly. Thanks.

Dr P N GODBOLE
Professor Emeritus
VNIT, Nagpur