Bharat Sanchar Nigam [BSNL] Complaints & Reviews

respected sir,kindly fwd this complain to TRAI OR DOT WHEATHER TO CONTINUE BSNL OR NOT IS A QUESTION FOR ME. wheather to continue bsnl or not im in dilema
as in last a month thisis 4 th time whre i cant calll any where. if i used to inquire they used to tell technical fault . its big problem inn using bsnl.no adqueate network coverage. after trying twice or thrice we get the call .1st time they charge for the echo.this is worst part also.plz do need full.

Sir,

I have a WLL phone in my house. BSNL provide me a battery
backup set with my instrument. Suddenly Last week some
fire and smoke in battery backup set. So I plugout the my
phone. And I try to log complaint on BSNL. But unfortunatly
BSNL help line 198 not registered complaint for WLL phone.
Then I try lot BSNL officers no. and ask him what I do now
for my WLL phone. But no one answer. Every one say we
do not deel in WLL. So my phone battery still in same
condition. I helples what I do I surrender my WLL or BSNL
have repair or replace battery/WLL.
My contact detail are as under :-
Name : Manoj Singh
Phone No. :[protected]
City : Kashipur
Dist. : U.S. nagar
State : Uttrankhand
Complaint Type: Fire and smoke in Wll Phone battery

Please suggest me what I do

Manoj Singh

sir,
I am pawan kumar, I use bsnl prepaid connection from the very begning as BSNL launce prepaid in HARYANA and now i want to purchase a migration coupon of RS 350 as per BSNL custmor care i.e from prepaid to lifetime(ANANT) coupon is of RS 350 but from last 6 months i didn't got it from haryana and even the senior persons of BSNL exchange give statements that they dont have ever heard about dis type of coupon I reported bsnl...

Hi ,
We've terminated our BSNL connection in 2004 ,we settled all our bills but was not able to collect the security deposit amount as it was told that the process will take arount 15 working days ,as we've shifted to a new city it was difficult to keep a track what process is going on.
Now this year when we went to BSNL office (at our home town),we found the bills that we paid was not updated in their system .When we showed them the bills and asked them to update they again told us a long process and unnessecary troubled us to move from one person to another to verify the amount paid .We wasted our time for 6 hours then also the issue was not resolved .

I'm a customer of bsnl since 1998. I got the broadband install in 2005. But right now i want to change my plan. I gave the application of changing the plan on 22-11-07, when i asked that would i have to give any security deposit. They said it will be included in your bill. But on 1st december when i go to the bsnl office for confirming my plan change the bsnl guys said me that u didn't deposit the security amount. When asked him that you was saying i am not to give any security it will be included in the bill. They didn't heard me anymore at that time and i had to deposit it there right then. Then i asked him when my plan will be changed they said it will be in few days. I went there on 5-12-07 then asked about it then the SDO said your plan will be changed from next month means from January 2008.

I am visiting Bangalore from California. My husband wanted a calling card to call the US from Mumbai. I called the BSNL Malleshwaram office and explained the situation to the lady to answered the phone.

Ms. Nagamani (the lady who answered the phone) informed me that I could purchse the BSNL ITC card that could be used by my husband to call from an MTNL landline to call the United States. So I drove down to the office and purchased the card worth Rs 500 + tax of Rs 62. While buying the card I asked Ms Nagmani again if I could use the card from Mumbai and she reconfirmed.

I brought the card home and tried calling but the call didnt go thru..so I called the helpline. After speaking to 7 different customer services, I was told that I could use the card only from a BSNL landline!!

I went back to the BSNL office and complained to the SDE Ms Rohini.

Their solution to this situation after admitted that it was a mistake on their part was:
A) Peddle the card to someone else..maybe to some friend or relative!!
B) Use a PCO to call the US!

There was utter chaos and miscommuniation in the office.

Please DO NOT BUY THE BSNL CALLING CARDS. They are out to cheat the people

Dear sir,
I have Registered for BSNL DATAONE on 30/11/2007 Case NO :[protected] Named Nutan Kumar Shrivastava .

Per jab bhi office jao to yahi jawab milta hain ki accha dekhtey hain aaj sham tak 100% lag jaega.

Kabhi kabhi to yah bhi boltey ki aadmi gaya hain aaj laga dega?

per abhi tak inkey aadmi key darshan na hue.

It's really shame for BSNL for making such a Fraud that in one day you will get the DATAONE Connection.

It's really a shame for BSNL.

I request you to Please Provide DATAONE Connection or Return My Money.

I will Take Internet Connection from AIRTEL.

Kutch to Sharm karo BSNL

Dear Concern ,

My Telephone set is not working at all.Our complaints are also not atteneted properly. The replacment
sets provided are also below par.Pllease take my complaint
seroisly.

Regards ,
Sandeep Ravindranath

I am M.Asif Shaikh, took another add on card (cell no- [protected]) on my post paid connection on 25th September 2007. And my woes started since then:

1. Firstly they took around a week’s time to activate my card.
2. Once done after many calls to their offices, we asked to activate GPRS facility on this card, they told us to send an SMS message and it will be activated. We sent the SMS msg and it didn’t get activated, when we called customer care they asked us to re send an SMS, so again we sent an SMS still it didn’t worked then I submitted a written complaint to Dehu-Road ( Pune ) BSNL office on 30th Oct 2007.
3. Next day we got a called that you’re GPRS services are activated, we asked for settings so that we can browse on computer. They sent few settings but it didn’t work.
4. We called so many times to customer care as well to their Technical Dept but all in vain. And as on date we cannot access anything neither on cell nor on my Computer. (only wap site I can access, which has no meaning as I want to access – Gaoogle ; Yahoo ; Gmail etc..

5. REMARKS: I get a remark “ Network not available” and I cannot access any site neither on my Cell Phone nor on my computer….. As on Date i.e 5th December 2007 at 10.45 am.

6. On top of it I received my monthly bill where they charged me Rs. 693.26 only for GPRS for my this add on card – [protected].

Details of payment charged as :

Fixed Monthly Charges From Date To Date Amount

GPRS Fixed Monthly Charges-Best Efforts 25/11/2007 24/12/2007 199.00
GPRS Fixed Monthly Charges-Best Efforts 28/10/2007 24/11/2007 179.74
GPRS Fixed Monthly Charges-Best Efforts 25/11/2007 24/12/2007 199.00
GPRS Fixed Monthly Charges-Best Efforts 07/11/2007 24/11/2007 115.55
[protected]
Rs. 693.29

[protected]

Now my question is :

1. Why should I pay for the service which I have not been able to use ?
2. Is there any one responsible authority / employees work with BSNL?
3. In spite of my “n”- nos of call and complaints to their customers care; why my problems has not been looked into and solved?
4. Who is responsible for my time; money and energy loss to this issue?
5. Is BSNL accounts dept people sleep cant they check and verify the bills before been sent to customer? Cant they see they charged me twice for same period and that too be for the services which I m unable to use?


How can I sue BSNL for this? Please respond as well register my complaint.

Awaiting Justice.

Sincerely,

M Asif Shaikh
[protected]. (my main card )
[protected] ( my add on card)

I have BSNL connection my complain no is 20275304 on 3rd October 2007 at 12:30 pm. That time your customer service has told me that our technical department will call inform you.

After one month again they have deducted money at midnight of 1st December 07. I have lodged the complain on 2nd December 2007 at 7:30 Pm Complain No. 2244678 i.e also requesting to your customer service people Ms K. Chakarborty then she given a number to me. When I told her to I like to tock to your Sr. Executive she told that they are busy. One hour later again to your customer service Mr. Baba datta he transfer to line to Sr. Executive Mr. Anant Kumar. He started that why you want to talk to me I told Mr. Anant Kumar that this regularly deducted a money. He told your complain has transfer to your technical department and they going to inform you. When I told when they going to inform me he told he no idea. May be one month or one year will take. Then I ask him to transfer the line to your technical department. He said not possible better you talk to your area local exchange JTO then I asked him to give me the number. He told not possible the way Mr. Anant Kumar talk me. It shows that customers are bugger and Mr. Anant kumar paid him money for connection. This is a way West Bengal BSNL customer service provide a service to there customer.

I have received a replace sim after my sim is black from BSNL sangamner dt. 26.11.2007. But till date my SIM not activate. Message appears on mobile Registration failed. Several contacts of Sangamners BSNL offices no response their side

SANJAY PAWAR

Re: BSNL

With reference to the above subject matter I hereby bring to your notice that I had applied new Sulabh Incoming only telephone connection vide consumer # [protected] dt.[protected].

Inspite of repeated follow up and my personal visit to your BSNL Nalasopara office I have being told to wait. I am waiting for almost a year now. However my mother is a brain tumer patient whose condition is not stable. I need telephone to call in emergency to the doctor and my family members.

Hope you could understand that how necessary this telephone connection is for me.

Awaiting for your prompt action.

Regards,
Israyal Shaikh
B/207, SAI PRAKASH CHS LTD,
SHANTI PARK, NILEMORE,
NALASPOPARA (W), 401 203
PHONE NO.[protected]/[protected],[protected]
FAX NO.[protected]

I HV BEEN TFD FROM KANPUR TO MUMBAI AND HAS APPLIED FOR SECURITY MONEY IN BSNL, KANPUR . MY PHONE NO . WAS[protected] ABOUT 4/5 MONTHS BACK BUT TILL DATE I HAVE NOT RECD REFUND OF MY OWN MONEY.
JYOTSNA KUMAR
[protected]