Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Ph:[protected]O), 268210 (R)
Mobile :[protected],
E-mail: [protected]@vsnl.net
Tele-fax:[protected]
RAJNEESH MADHOK
REGISTERD MEMBER, CORE (CONSUMER ON-LINE RESOURCE & EMPOWERMENT CENTRE) (GOVT. OF INDIA)
B-XXX/63, NEHRU NAGAR, ST. NO. 2,
PHAGWARA

RM/12/1/442 Date: Dec 25, 2007
To
The Sub Divisional Engineer,
Bharat Sanchar Nigam Limited,
Phagwara

SUB: REPLACEMENT OF DEFECTIVE TELEPHONE SETS WITH BRAND NEW I.D. DISPLAYING TELEPHONE SETS; SETS PROVIDED ABOUT 20 YEARS BACK AND NEVER REPLACED AT MY PHONE NO. 262569 (O) & 268210 (R)

Respected Sir,
It has been about 20 years since I got BSNL Landline connections. In the last 20 years my telephone sets have never been change. These sets have not having redialing facility even.

1. Now the sets have got so many problems. Its dialing plate has become defective. We have to press again and again to dial. There is the problem of voice clarity in the sets as well.
2. One can not connect to any number. We have to dial about 20-25 times to connect. There is no redialing facility in the Telephone sets.
3. As I have not been provided the sets from the last 20 years, so now it is my privelage to get the new I.D. Displaying Telephone set.
4. As my telephone sets are not working why the department is not changing my telephone sets.
5. Why the officials don’t comply with my requests.
6. When the customer is paying bill regularly why BSNL authorities not providing him Brand new telephone sets.
7. Why should I pay for the service or bill when I have not been able to dial from the phone sets.
8. What is my fault and why I am being penalized for paying bills regularly whereas the defective instruments have been provided to me and department is not changing the sets provided about 20 years back.
9. Is there any one responsible authority/ employee work with BSNL who can listen to my pleadings or I shall have to file the suit with BSNL to get justice.

Thanking you,

Yours truly,


(Rajneesh Madhok)
1. Madhok Hardware & Paint Store, Railway Road,
Phagwara – 144401-(Pb) Phone:[protected]O)
2. Residence: Nehru Nagar Street No. 2, Railway Road,
Phagwara-144401 (Pb) Phone:[protected]R)

sir/mam,
this is to inform u that i had applied for BSNL broadband connection on[protected]. my application request reff no is 72151780 .but till now i had not received my connection and also there is no proper response for my queries. plz give me further details on the delay of my broadband connection.

my residential address :
2/189hanuman colany. 7th street, injambakkam, chennai-600041,
phone no:[protected]
thanks & regards,
prabhu
chennai.

Despite repeated complaints GPRS connection on my mob [protected] has not been activated. Request take immediate action as the network connectivity is not available since 24 NOV 2007.

I have been using broadband connection of bsnl. I see that month after month my broadband bill has increased multi-fold. I suspect misuse of my account so i wanted to change the password. I contacted them called at their call-centre executive multiple times.But to no avail. At times i was told a weired site, where i could go and change my password viz.—
http://10.240.43.216. Even this doesn’t work at all.Once you login, immediately it flashes the following message:
Sorry. Operation timed out. For safety, please log in again
It is so strange that it is such a big telecom company but it doesn’t have a single mechanism where people could go, check their usage change passwords etc. very basic things you know!
If they continue with such poor execution they will loose all their business to their competitors.

sir
i had disconnected my bsnl broadband connection few month back
i had taken 250- home plan i had also submitted my modem which i have taken in rent modem was of type one. in my first bill after using broadband for one month bill came in which security money was also added. i had also given application for this. but there was no any money adjustment in my phone bill till now. so please look into the matter as soon as possible.

my personal details are
santosh kumar singh
phone no.[protected]
consumer no.-4058075
address-
Q.No.- L2/52;kulsi road;
P.O- sakchi,jamshedpur
dist -east singhbhum
jharkhand pin- 831001

Sir,


My name is Sri Harsha and i have submitted an Dataone Application in Berhampur on the landline number of 2261453 which is registered in the name of M.Ravi Kumar who is my uncle. I have submitted the application on Dec 3rd and the application docket number is 322. When i contacted the SDO office as directed by your people, they tell me they didn't get the application till date. That was the first answer they gave immediately. when I asked them more further with further calls they informed me that received the same and forwarded the same to JE for Feasibility Test on Dec 6th itself. No response from that people anymore. Whenever i call them they tell me the same story again and again. When i tried to lodge a complaint in your Berhampur Telecom Circle website in the Complaint Box, it was blocked. So where else do you want us to file our complaints when you have conveniently blocked the site from accepting complaints? I need a Dataone connection immediately as i have an important examination to appear and all the material is available on the Internet. Hence i request you to kindly look into this matter and respond. I have sent a mail to S.Ray as per your Orissa website information and i found out that it is an invalid email id. Is this the way to treat a customer or a person looking for information being given misguiding information. This is a very serious discrepancy.

--
Sri Harsha

recieved call from pune phone no.[protected], on 12.12.2007. that now you can make outgoing calls. but till now not yet started. what a poor show of bsnl services.i hope all the person must go to consumer forum &put joint complaint & must penalise bsnl .if not resumed i will put complaint to TRAI.

respected sir,
i was using the broad band connection (BSNL) at the previous address of my number[protected].Since i shifted my residence i applied for transfer of both telephonr Broadband connections on Octobrer25th 2007.
Then i got a new number 24867934 on 12th November 2007. But still i havent been given the broad band connection. With multi number of my enquiries with the related officers i got only unvaluable answers only.
I need broad band connection immediately with your special efforts.

Yours sincerely
Sundarjee
(13.12.2007)

i have 2 bsnl landline phones
they are not working from 6 months .
they still send me the bill ,and they say to pay the bill
i have called their customer care no. but they dint gav no response.

wat shall i do

Sir,
I want the BSNL new connection.So,i apply the bsnl office at 27.10.07.But they not responce that connection

respected sir,kindly fwd this complain to TRAI OR DOT WHEATHER TO CONTINUE BSNL OR NOT IS A QUESTION FOR ME. wheather to continue bsnl or not im in dilema
as in last a month thisis 4 th time whre i cant calll any where. if i used to inquire they used to tell technical fault . its big problem inn using bsnl.no adqueate network coverage. after trying twice or thrice we get the call .1st time they charge for the echo.this is worst part also.plz do need full.

Sir,

I have a WLL phone in my house. BSNL provide me a battery
backup set with my instrument. Suddenly Last week some
fire and smoke in battery backup set. So I plugout the my
phone. And I try to log complaint on BSNL. But unfortunatly
BSNL help line 198 not registered complaint for WLL phone.
Then I try lot BSNL officers no. and ask him what I do now
for my WLL phone. But no one answer. Every one say we
do not deel in WLL. So my phone battery still in same
condition. I helples what I do I surrender my WLL or BSNL
have repair or replace battery/WLL.
My contact detail are as under :-
Name : Manoj Singh
Phone No. :[protected]
City : Kashipur
Dist. : U.S. nagar
State : Uttrankhand
Complaint Type: Fire and smoke in Wll Phone battery

Please suggest me what I do

Manoj Singh

sir,
I am pawan kumar, I use bsnl prepaid connection from the very begning as BSNL launce prepaid in HARYANA and now i want to purchase a migration coupon of RS 350 as per BSNL custmor care i.e from prepaid to lifetime(ANANT) coupon is of RS 350 but from last 6 months i didn't got it from haryana and even the senior persons of BSNL exchange give statements that they dont have ever heard about dis type of coupon I reported bsnl...

Hi ,
We've terminated our BSNL connection in 2004 ,we settled all our bills but was not able to collect the security deposit amount as it was told that the process will take arount 15 working days ,as we've shifted to a new city it was difficult to keep a track what process is going on.
Now this year when we went to BSNL office (at our home town),we found the bills that we paid was not updated in their system .When we showed them the bills and asked them to update they again told us a long process and unnessecary troubled us to move from one person to another to verify the amount paid .We wasted our time for 6 hours then also the issue was not resolved .

I'm a customer of bsnl since 1998. I got the broadband install in 2005. But right now i want to change my plan. I gave the application of changing the plan on 22-11-07, when i asked that would i have to give any security deposit. They said it will be included in your bill. But on 1st december when i go to the bsnl office for confirming my plan change the bsnl guys said me that u didn't deposit the security amount. When asked him that you was saying i am not to give any security it will be included in the bill. They didn't heard me anymore at that time and i had to deposit it there right then. Then i asked him when my plan will be changed they said it will be in few days. I went there on 5-12-07 then asked about it then the SDO said your plan will be changed from next month means from January 2008.

I am visiting Bangalore from California. My husband wanted a calling card to call the US from Mumbai. I called the BSNL Malleshwaram office and explained the situation to the lady to answered the phone.

Ms. Nagamani (the lady who answered the phone) informed me that I could purchse the BSNL ITC card that could be used by my husband to call from an MTNL landline to call the United States. So I drove down to the office and purchased the card worth Rs 500 + tax of Rs 62. While buying the card I asked Ms Nagmani again if I could use the card from Mumbai and she reconfirmed.

I brought the card home and tried calling but the call didnt go thru..so I called the helpline. After speaking to 7 different customer services, I was told that I could use the card only from a BSNL landline!!

I went back to the BSNL office and complained to the SDE Ms Rohini.

Their solution to this situation after admitted that it was a mistake on their part was:
A) Peddle the card to someone else..maybe to some friend or relative!!
B) Use a PCO to call the US!

There was utter chaos and miscommuniation in the office.

Please DO NOT BUY THE BSNL CALLING CARDS. They are out to cheat the people