I have BSNL broadband connection with leased modem.
The BroadBand stops working any time. Modem shows link working but there is 100% packet loss which means that the problem is from exchange. It happens atleast twice a week. There are occasions when it resumes working after a day but most aften I have to make a complaint and it takes them a week to repair.
As far as complaint is concerned, I keep calling 24 Hour customer care but after telling for about two minutes that the call is in queue, the call drops. After trying for as many as 20 times, wasting an hour, if I am lucky, I will get to an executive. They log the complaint and tell me that the problem will be corrected in 7 working days, standard answer.
Most of the time it not possible to reach Customer Care and I have to call the exchange. However, the time taken to do the job is same. Exchange officer insists that lineman will visit my house. Probably he knows that this is the best way to postpone any action to Saturday as I can not be found between 10:00 AM and 5:00 PM at home.
And finally the problem gets resolved in its due course without lineman visiting my place just to reappear next week or a week after that.
I have tried to speak to escalation points mentioned on the reverse side of the bill but in 95% of trials, the phone is not answered. In 5% cases when the phone is answered, I get a reply that we will look into the matter. Nothing happens however.
I have been harashed like this for a year now. Does anybody have any idea how to handle these useless people? Is there any provision in the law to make this organization accountable for their hopeless service?
Regards
Vijai Maurya
Aug 13, 2020
Complaint marked as Resolved
BSNL — UNDUE DELAY IN PROVIDING NEW CONNECTION
I have applied for new telephone connction &broad band.Thework is pending since May 2007.Although BSNL BANGALORE SAYS LAND LINE AND BROAD BAND CONNECTION ARE AVILABLE ON DEMAND.THE RESPONCE IS VERY POOR, Work order #89004428
BSNL — Undue delay in providing land line connection
1. I applied for Land line connection with broadband facility to BSNL, Secunderabad on 01 Jul 11. Till date no connection has been provided and the JTO when being contacted promises to give the connection by evening everyday.2. A payment of Rs 500/- was made on 01 Jul 11 and the order no given on receipt is [protected].
3. Being a Defence officer I went for BSNL connection since it is also a Govt service provider. This undue delay is not understood and would like my money to be refunded with penalty.
Gp Capt Lalan Kumar
College of Air Warfare
2 Sardar Patel Road
Secunderabad-500003
Mob - [protected]