Bharat Sanchar Nigam [BSNL] Complaints & Reviews

This is to inform you that BSNL mobile Services and broadband connection is very poor at Rudraksh Apartment opposite of Arya Hotel, Lalpur, Ranchi in Budhia Complex. In the Apartment almost 500 – 600 families are residing and mostly all of them along with the nearby localities are facing the frequent interruption and tower problem in the vicinity.
We are having several connection at our residence in the 7th Floor, Block "D", out of which BSNL broadband connection on[protected] in the name of Ritesh Kumar Gupta is not functioning properly and having link failure and network issue problem regularly. Also the cellone connection on [protected] in the name of Aloke Kumar Gupta is having zero network in the entire campus.
Due to severe connectivity problem and negligence of the concerned department we are suffering badly and having a cut-off from business and society due to which all our activities and work has come to a stand. We have to bear with weak signal as a result of which we hardly listen to the voice of the person on the opposite side or simply the call is dropped.
So, I hereby request you once again to expedite the matter on a priority basis and arrange to restore and fix the problem on a permanent and positive basis without any further delay.
Please treat it most urgent.

My land line phone not in work since 8 month I have complain about 10/12 times by phone & on line I Tack yearly Plane I contact Line Men he Say your line is faulty between Ziliya & karkedi We have no Staff to check this so we help less Sir I live At Planpur Gujarat I tack phone for Save rooming Charges of mobile But I helpless again BSNL staff My Phone No is[protected] my mob no is [protected] So please check the meter Devilal k jangid

Sir,

Sub: Cancellation of Bsnl Hungama Account

Telephone land line No:[protected]

I request you to kindly Un-subscribe my acount for Bsnl Hungama on Demand scheme with immediate effect.

Thanking you,

Yours faithfully
S SOBHANA

From,
Manoranjan Mondal
45D Parvati condominium, phase-1
parmathanagar mainroad
parsudhi
jamshedpur ,jharkhand
pin-831002

sub:- unsubscribe '' BSNL hungama games on demand HUNGAMA MOVIES-HUMOV''

sir;
without my approval " BSNL hungama games on demand HUNGAMA MOVIES-HUMOV" service
has been activated in my broadband account and charged in my bill. so please immediate unsubscribe
this service.
My bill details is given below.
Castomer Id [protected]
account number [protected]
phone no[protected]

with regards,
Manoranjan Mondal
[protected]@yahoo.in

sir my wi-fi connection is not working. It is of BSNL. First, they told me to have a connection by purchasing a modem and than they told me to have a plan as per my requirements. I chose a plan cost rs. 950 and they said that wi-fi would work on evry device and you just have to connect one at a time. But now wen i bought that plan, the wi-fi was working only on my laptop. There are 2 more laptops at my home but the wi-fi does not connects with them and it does not even connect with any of my smart phones. I called the BSNL office. They were telling me about the connection and were helping me to connect it with other laptops but it didn't happen and even the connection on that laptop stopped working. Now it doesn't even shows the wi-fi connection in any of the devices. Nobody at the BSNL office is responding to my complaints and i am having a big trouble with this problem. I request you to help me somehow.

Hello,

I purchased a BSNL mobile connection on 11/7/2013 specially for using its 3G internet services. The connection was activated on the same day. The problem is that when I tried to access the internet using settings provided by the BSNL by deducting my default available balance, it gives the speed 2 - 3 MBPS. But when I recharged with Rs. 25 3G voucher (gives 100 MB for 3 days at 3G speed) and connects internet first time it gives the speed as mentioned above but after reconnecting the internet, the speed was reduced to 10 - 20 KBPS which is too slow and there is no mean of 3G recharge.
Many a time, I tried to contact BSNL's Customer Care, but they treat my complaint irresponsibly and mostly put my call on hold for a long time and disconnect it. They are not giving me satisfactory answers.

So, it is the company's liability to provide me 3G speed at the voucher mentioned above. I am very harassed from Aircel's service.Please take a right action against the company as soon as possible.

Details:
Mobile No. [protected]
Name: Vivek Sharma

Dear Sir,

One 'spicy jocks' service is automatically activated in my no on 2/7/13 and Rs-5/- has been deducted. There is given that "to unsub, SMS STOP to 155223." But when i SMS to 155223 they replied "Your VAS service information is not available with us." I called to customer care many times from many numbers, but no one picked up the call.

Again in 19/7/13 I got massage from 55678 that the service is activated again and deducted 5 Rs/- . This time also i don't get any help from BSNL service.

Please take necessary steps or inform me what i have to do now?

With Regards,
Pijush Kanti Pattanayak

Dear Sir/Madam,
We are currently using BSNL internet connection for a long period of time but they are not providing good service. We are paying regular bills on time but their service is very poor almost half of the month we are not getting any services and when I call in BSNL office to register my complaint their they took it leniently and ignore it. They just give us time but never come to short out our problem regarding connectivity more over when our connection cable get's broken by monkeys or storm and I call them to replace it they disconnected my call and advised me to contact with senior person one person gives advice to go to next but no one cares to short out the problem. They are just looting us. We are just paying them money and getting no service at all most of the time our telephone line remains dead. It's just like given money blindly. Sometimes they just disconnect our call and the other time they refused to help us. Sir, please do kindly look in this matter. Thanks in advance.
With Regards
Ganesh Chaturvedi

We have lodged complaints in Nasirabad office (Distt. Ajmer) of BSNL as our office where telephones connections are available comes under this office. Our connection nos.[protected] and 221842 are not working for the last 4-5 months but we are paying bills regularly. We have approached number of times and contacted the Executives at Nasirabad, but all in vain. We have also approached in the scheduled Saturday open customer complaints solution event, they assured that our work will be done immediately, but no body turned up for the same.

Kindly convey our complain to BSNL and arrange solution.

MY LANDLINE TELEPHONE 2569324 IS DEAD SINCE LAST ONE MONTH, LINEMAN HAS NOT VISITED EVEN ONCE TO RECTIFY THE PROBLEM.
COMPLAINT ID---[protected]----DT-17JUN2013
[protected]----DT-26JUN2013
[protected]----DT-28JUN2013
[protected]----DT-09JUL2013

KINDLY DO THE NEEDFUL

I took post paid connection 525 plan phone no [protected] on 13-6-13 and received bill AC no[protected] invoice no[protected] Rs.888/ I shocked to receive this bill having recurring charge Rs.790. I am using no facility other than phoning.It is very surprising

Please wave of theses charges.
Complaint comments

Prepaid recharge done on 12 th July 2013 for 300 Rs amount debited from the bank recharge not credited. Following this no topup accepted from the Bsnl portal or from dealer. 1503 consumer complaint number keeps you on hold till you put the phone down in disgust. I have been kept on hold for 15 min at least 5 times. Please tell me how a consumer is expected to complain.

I AM HAVING TWO SIM CARD IN DUAL PHONE.ONE [protected] PRE-PAID AND ONE [protected],CUG,COMPANY PROVIDED,BOTH BSNL. BUT CALL CHARGES RECOVERED FROM FIRST SIM, REASON QUOTED THAT I HAVE SPOKEN TO 2ND SIM WITHIN THE SAME PHONE. HOW CAN I TALK FROM ONE SIM TO ANOTHER SIM WITHIN THE SAME DUAL PHONE. KINDLY SORT OUT THIS AND STOP FURTHER RECOVERY AND ARRANGE TO REFUND THE EXVCESS RECOVERY FROM MY 1ST SIM CARDS. REGARDS,
R.VENKETAGIRI / [protected]

Sir i am Birendra Singh recently purcahsed BSNL EVDO modem.. on 1st July 2013 and on 13th july my Prithivi modem which given by BSNL office not working correctly. I have paid so much money and and i can not able to use even one month. What is this, BSNL already knows that with Prithivi UE 100 modem having heating problem after use of 1 to 2 hours net automatically disconnect and when we touch the modem why so happen then we feel too much heat like a heater burning in it. I want new modem and want to lodge FIR against BSNL officer... Take some strict action please sir .... and one more thing .. if anybody goes to BSNL office no one treat you well and don't give any information. Because they all are having goverment job "Sarkari kursi mili hai kon hata sakta hai sab jante hai jada s jada kya hoga kuch nhi " That's why BSNL going down .. and Private company growing more and more by giving less thing to customer becz they give service . BSNL gives a lot of thing to customer but not service .. Take action sir please i want my country to be in top and it will only possible when we do our assigned job perfectly. Email : [protected]@gmail.com

DEAR SIR. My bsnl- cellone mobile no-[protected] simcard hasbeen loss.at mumbai airport. pls my simcard blocked. Thanking you. mr. H,K,CHAVAN

Hi ConsumerCourt,

I had planned to port my BSNL prepaid number([protected]) to Another operator.
Thus I sent PORT <My no.> to 1900. (10Jun)
Even after 5-6 messages I couldn't get UPC code till now.

I need this urgently.

Regards
Abhishek
[protected]...

Dear Sir,
I am not receiving incoming call while i am in roaming, while calling, i am getting message "ye call nahi ki ja sakti" & some time the call become silent while calling.
As I talked with GMT Aligarh in April and he is already aware about my case because many times i met him, I am suffering with this problem more than 14 months & I am continuously coming to meet BSNL officers, customer care outlets...

RESPECTED SIR,
MY land line phone is not working perfectly since 4 months . Number of times i registered my complaint on automatic fault booking system . some times field staff attending the fault but does not succeed.they never capable to rectify
this fault. simply they are talking cable fault is there but helpless against this fault. i can talk properly.
WE SEE LINE DISTRIBUTION BOX ARE OPEN EVERYWHERE . FIELD STAFF NEVER BOTHER ABOUT THIS. RAIN water
entering in box no care has been taken seriously.

PLEASE SIR, Rectify the fault as your earliest.
V.R.SONI ( 079 2676 5353 )

I HAVE BSNL LAND-LINE CONNECTION [ NO.[protected] ]. OUR AREA'S OTHER BSNL LAND-LINE CONSUMER ENJOY BROADBAND FACILITIES.
I HAVE REGISTERED FOR A NEW BSNL BROADBAND CONNECTION THROUGH BSNL WEBSITE ON[protected]. AND I HAVE RECEIVED LEAD ID - WBCAL[protected] VIA SMS.
I HAVE CONTACT WITH THE PERSON [ WHO'S MOB. NO. IS GIVEN WITH LEAD ID ] BY PHONE AND CONTACT PERSONALLY WITH OFFICIALS OF SDOT OFFICE [[protected] ] SEVERAL TIMES AND ALSO HAVE SUBMITTED A COMPLAIN LETTER TO SDOT, BAGNAN TELEPHONE EXCHANGE ON[protected].
BUT NO PROPER RESPONSE HAS YET BEEN RECEIVED.
NOW I WOULD LIKE TO KNOW THE FOLLOWING,

1) WHAT ACTION HAS BEEN TAKEN AGAINST MY LEAD ID WBCAL[protected] SO FAR.
2) WHAT IS THE REASON FOR NOT RESPONDING TO GIVE A BROADBAND CONNECTION TO AN EXISTING BSNL LAND-LINE CONNECTION?