Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I had raised the complaint 23 days before against my Land line Telephone (Telephone Number is[protected] which is provided by BSNL which is not working (Dead) well.
They have closed the complaint without attending it and again I raised another complaint and that is also closed without attending it. Then i called the concern people and they asked me to contact SIPCOT AE through Land line and Mobile.His number is [protected] and the Landline Number is[protected].

I tried several times by calling the above numbers and no one picked the call.I called the another number and they asked me to contact Line mane directly and his name is Chandran

When I reached out to him he asked me to contact another Line man whose name is Vijay.When I called Vijay he told that he will attend that.

But after 10 days no one come and attended it and again I called Chandran (Line man) and he told that he will attend the same on this on Monday(17.06.2013). I called him again on Monday till evening he has not picked the call and finally he took the call and started shouting on me for disturbing him during non-business hours and he told me that I can escalate this to AE.

As a customer I dont know what needs to be done in this reg and we have signal issues for any provider in my area (Annamalai Nagar,Hosur) and I depend on my Land line as I am being attending conference calls with respect to my Project.

As this issue is not yet resolved I am being attending the conf calls on the Terrus due to bad signals even during the raining day (very pathetic situation). I have given the complaint details which I have raised and the status as below.

I am very much mentally upset due to this and I am not able to attend my conference calls with respect to my project.

Can you please file this and take necessary action on the BSNL provider and get the compensation for my mental upset.

Thanks and Regards

S. Prakash
Hosur,
[protected]

Complaint Number Status Remarks
[protected] In process Not attended
[protected] Closed Not Attended
[protected] Closed Not attended
F04TN317557 Closed Not Attended
[protected] Closed Not Attended
[protected] Closed Not Attended

[protected] booked on 22.05.2013 and still not attended and closed.

hi,

we have been using the bsnl land line for more than 10 ten years, but for the last 3-4 years our bsnl landline is not working properly.
when we raise a complaint request, some times they attend the issue, some times not at all.If it is ok for one week then it will not work for two weeks. Customer service is very bad.I belong to very rural area the mobile signal are not very good. So the only mode of communication is landline. In office also most of the time only watch is there.
they says that we cannot attend the issue also some times.
What needs to be done no idea at all.

I am Krushita Kapadia. I have taken Internet Broadband Connection From BSNL 6 Months before.
My Broadband Services is very poor and not working properly. In a week only 2-3 days my Internet is in working condition. I have complaint to BSNL so many times but they don't do anything. And their Representative always told me that he will come to my home and check it, but he never comes.
I have paid 750/- per month. So I want all my money back for last 6 months and Deposit from BSNL.


Thank You.
Krushita Kapadia
[protected]

I am Rajiv Kumar from Nilokheri Distt. Karnal Haryana. My bsnl mobile no. Is [protected]. The bsnl service provider has deduct balance from my phone so many time without any service request by me. When i call at customer call centre at 9:05 pm on[protected] then mr. Navven tell me that there is no record available . When i ask for refund then he said that no refund will be given to you. I also tell that on[protected] Rs. 12 was deducted i same way from my mobile then he said only 2 rs. Deducted after that he said 4 rs. Deducted. I ask for refund he flatly refused. I also ask for email for complaint registered through email then mr. Naveen flstly refused. I also ask for call your senior or sent this call to your senior then he flatly refused and ignored. Please do in my favour. I have loss so many time mymobile balance like this. Please help me for refund my duducted mobile balance which is in current is Rs. 24

I got a message to my number ([protected]) saying - I can use "easy vault phone back-up service" free for one month. I just ignored and deleted the sms and never used the service. After one month I shocked to see another message stating my "easy vault phone back-up service" has been renewed and Rs. 20 has been charged. I was also offered to stop the service by sending an SMS "STOP" to 155223. I've send the SMS but it is not known whether the service is active or not. Even the Deducted amount has not been refunded as of now.
This is a serious violation of TRAI guidelines. How can BSNL subscribe to a VAS without my consent? How can I be charged for even for cancelling some subscription?



Jeet Sarkar
Kolkata

sir,
none of the customer care no is working of BSNL Assam (1500 to 1530 and toll free [protected] & [protected] & [protected] and also on 198 which is automatic complaint no for land line) i have tried a lot to contact customer care through mentioned no but none of them working the response on these nos is either number not in use or not connecting or not attending the call. Please look in to the matter.

further

i have recharged 574 STV for unlimited calls (on net std & local) but it is not working i have been allotted with 500 minutes of call on any net and 50000+ minutes of calls on net local. and sir i have recharged this 574 STV as it is given on official site of bsnl assam.

my bsnl no is [protected]/ vodafone [protected]

please sir look in to these matter very seriously and help me......

MY LANDLINE NO:[protected]

PL DEACTIVATE MUSIC ON DEMAND & GAME ON DEMAND,MOVIE ON DEMAND
WHICH WE HAVE NEVER ACTIVATED
WE ARE UNNECESSARILY CHARGED FOR NO FAULT OF OURS.
PL DEACTIVATE IMMEDIATELY OR SHOW US THE WAY, I AM NOT ABLE TO DO IT ,in FAQ THERE IS NO PROVISION TO DEACTIVATE, HELP TO REIMBURSE MY MONEY WHICH WAS CHARGED FOR NO FAULT O[censored]S...ACT BEFORE THE NEXT BILLING.

THANKING YOU,
Dr.G.Ram Mohan Reddy
Cosultant Apollo / Medwin Hospitals.

My BSNL no. is [protected]. I recharge free roaming pack of Rs. 199 on 17/06/2013 at 11.48pm at through my accoun by paytm application through my mobile which is unable to success completely. But the recharge amount Rs.199 was deducted from my account. For which I receive messages that the deducted amount will be refund. But the amount is not refund till today to my account. But in paytm application it shows that the amount is refunded. I can not contact to paytm or bsnl. My order no is[protected]. The same thing also happen during recharge of Rs. 41 to my mob. No. [protected].
Please help

Dear Sir,
i am facing internet speed problem last 3 months my internet plan is Rs.1425/- Monthly & internet speed 4 MBPS up 20GB But i m getting only 1 MBPS only..
i paid Annual payment Rs.18000/- on

My Telephone No.:[protected]
BSNL Account No.: [protected]
BSNL Customer ID :[protected]

Mail ID : [protected]@jadhav.net , [protected]@gmail.com

i make so-many time complaint to BSNL Vasai Office & Kalyan office but problem not solved
i am continuous follow from last 3 months but they are not giving any proper reply & say your problem sand to Bangalore office...
Please help me for this problem or my money back...

Thanks & Regards

Jeetu Jadhav

R/Sir,
With due respect that my BSNL broadband connection no-[protected] is not working since four days.it is down from Saturday morning 7:00AM Date 15/06/2013.I Have call many times to concerned office but they not sort out my problem or many times their phone goes not responding.Sir this is a commercial connection so it affect my entire business badly. Sir please take necessary actions regarding this matter as soon as possible.
Thanks & regards.
Parveen Verma
[protected]

Dear sir,
This is to inform you from my bsnl cell no.[protected] BP.ITIMES and BP-651819,61111,655666 and follo, mgreet and so many other unauthoraized deducations are done every otherday. kindly unsubscribe and stop all the unneceassary informations and advierstments
to above said phone number .
Kindly do the need ful.
thanks.
Rani joshi

Dear Sir,

My Internet connection is not working for my telephone connection[protected] from April onwards and we have complaint regularly in person and through the website still now the issue is not yet resolved. Please look into this matter very urgently and we have checked our modem in Oachira Telephone exchange and it was working fine. So,it is very clear that there is some fault in the line but nobody is not taking care about this issue and we customers are become fool and serving the department with monthly charges.

Good Morning,
I wish to submit a complain about my Land-line Phone, because i only have the BSNL Land-line, therefore i can't lodge a complaint on my landline, when i call on other customer care numbers, they tell me to complain on 198 first, but since i don't have any working BSNL number, i can't do it

anyways i have two complaints, Phone goes out of service everyday, and mostly only works during night, i wonder why is it to, probably the line problem.

same goes with the broadband, broadband is very unstable during day, ping is over 100 within India and over 400-1000 outside India, I want this ping issue fixed asap, and the connection problem too, broadband have been going on and off everyday, and it disconnects every time, i have lodged a complaint yesterday, and its still not fixed yet

my complaint ID from yesterday is [protected], please do not tell me that it can't be fixed in 1 day, because if wont be fixed ever if they don't even start to fix it, I will complaint again if i get even a single problem in near future

Useful details:

Telephone Number :[protected]
Problem : Dead and Broadband Unstable with High Ping(undesirable)
Complaint ID : [protected]
Contact : [protected]
Contact's person : Ashutosh Kumar Shukla
Phone Registered with name : Dr. Sameer Kumar Shukla

Its been almost a month we are facing problem due to the non functioning of BSNL broadband. We have already given a complaint to the SDO but still they are not even bothered to look into the matter. After visiting bsnl office continuously the are just telling that it will be done very soon but till now the problem has not been solved. Ours is a public service company having single broadband connection(BSNL) and we work 100% online.We are attaching the copy of the complaint letter duly received by the SDO. Thus we request you to kindly solve the problem without further delay and billing for the affected month should be made accordingly.

VILLAGE MANDWADA ME BSNL KI SIM KAM NAHI KARTI KYONKI BSNL KA MOBILE TOWER BAND PADA RAHTA HAI. DUSRE SHAHRON SE AANE WALE CONTACTLESS HO JATE HAI. YAHAN KE LOGON NE PRIVATE COMPNY KHASKAR AIRTEL KI SIM LE RAKHI HAI. ADHIKARI BE - PERWAH HAI . KYA BSNL NE AIRTEL SE KOI SANTH-GANTH KAR LI HAI JO GAON MEN BSNL MOBILE SIM KUDEDAN MEN ME FENKNE LAYAK HO JAYE ?

I had requested for New Ladline connection on April somedate.
A marketing agent came to house and took application with 500rs advance.
After two days i got call from that marketing guy saying Number has been allocated "23496332".
He said connection will be provided within 2days.
after that from around two months am waiting for new connection which is not yet provided ,i talked to all the nearby bsnl office none of them replying properly.I gave complaint in BSNL DEO office also ,they are also replying properly and still my issue is resolved.

Please help.

Regards,
swaroop.e

My telephone number is[protected] is dead for more than 6 months. There was a metal pole near my house from the connection has been given. The line man removed the pole and sold it in scrap shop and connected my number overhead cable. I registered the complaint on line and visited many times at Old Madras Office. The reply was given to me by the Engineer there that to apply for disconnection. I am told that private service providers have booked these officials as such nobody want to take any action so that I can go for a private service provider. I have been paid bills for the four months hoping that this will be adjusted in regular bill. This has has not happened every month bill is initiated but no service has been resumed/provided. Three days back line man has called to my mobile no.[protected] through my land line number i.e. 5600093 intimating that my line will be resumed and asked for the location. On visiting my house he has collected Rs.300/- for purchase of new cable from my wife and earlier occasion has also collected money. whenever money is given to him he connects my telephone. Will authorities concerned look into this and take necessary action to restore the service and initiate proper bill after adjusting the payment made without availing the service and for the month no service is restored no bill is to issued. Please bring the concerned personnel under the law and stop these irregularities.

sir,

im sending this mail to bring to your notice that for the last one month my land line number in the name of

Molly Sunny
No:[protected]

is not working and many a times via land-line,mobile and by directly going to the exchange i registered the complaint .


the exchange people are justifying there part by stating 'door lock' but that's not true ......

all the time some one use to be there at home....

so i need clarification for this particular case.


hoping an immediate action


thanking you,


johnson peter parayil
[protected]

Sir,

I have broadband with telephone connection with telephone with bsnl. It was taken in my mothers name, number is 22317023, there was an problem with broadband. I am unable to use the service and there noise coming out from telephone. I have logged a compliant on 31st may 2013, from the date people from bsnl called frequently 4 t no one attend theimes no one attend the problem till date people2 days before i informed the compliant department south, they told problem will be addressed but no one address the compliant.


Thanks and regards

Karthik

i had purchased a top up card of amount Rs.60 from BSNL counter recharge Dealer in, serial no:[protected], in that recharge coupon silver coated number is not clear, kindly help me to get recharge using the serial number[protected].My bsnl mobile number is [protected](TN)

Thanking You,
Pranav