Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Good Morning,
I wish to submit a complain about my Land-line Phone, because i only have the BSNL Land-line, therefore i can't lodge a complaint on my landline, when i call on other customer care numbers, they tell me to complain on 198 first, but since i don't have any working BSNL number, i can't do it

anyways i have two complaints, Phone goes out of service everyday, and mostly only works during night, i wonder why is it to, probably the line problem.

same goes with the broadband, broadband is very unstable during day, ping is over 100 within India and over 400-1000 outside India, I want this ping issue fixed asap, and the connection problem too, broadband have been going on and off everyday, and it disconnects every time, i have lodged a complaint yesterday, and its still not fixed yet

my complaint ID from yesterday is [protected], please do not tell me that it can't be fixed in 1 day, because if wont be fixed ever if they don't even start to fix it, I will complaint again if i get even a single problem in near future

Useful details:

Telephone Number :[protected]
Problem : Dead and Broadband Unstable with High Ping(undesirable)
Complaint ID : [protected]
Contact : [protected]
Contact's person : Ashutosh Kumar Shukla
Phone Registered with name : Dr. Sameer Kumar Shukla

Its been almost a month we are facing problem due to the non functioning of BSNL broadband. We have already given a complaint to the SDO but still they are not even bothered to look into the matter. After visiting bsnl office continuously the are just telling that it will be done very soon but till now the problem has not been solved. Ours is a public service company having single broadband connection(BSNL) and we work 100% online.We are attaching the copy of the complaint letter duly received by the SDO. Thus we request you to kindly solve the problem without further delay and billing for the affected month should be made accordingly.

VILLAGE MANDWADA ME BSNL KI SIM KAM NAHI KARTI KYONKI BSNL KA MOBILE TOWER BAND PADA RAHTA HAI. DUSRE SHAHRON SE AANE WALE CONTACTLESS HO JATE HAI. YAHAN KE LOGON NE PRIVATE COMPNY KHASKAR AIRTEL KI SIM LE RAKHI HAI. ADHIKARI BE - PERWAH HAI . KYA BSNL NE AIRTEL SE KOI SANTH-GANTH KAR LI HAI JO GAON MEN BSNL MOBILE SIM KUDEDAN MEN ME FENKNE LAYAK HO JAYE ?

I had requested for New Ladline connection on April somedate.
A marketing agent came to house and took application with 500rs advance.
After two days i got call from that marketing guy saying Number has been allocated "23496332".
He said connection will be provided within 2days.
after that from around two months am waiting for new connection which is not yet provided ,i talked to all the nearby bsnl office none of them replying properly.I gave complaint in BSNL DEO office also ,they are also replying properly and still my issue is resolved.

Please help.

Regards,
swaroop.e

My telephone number is[protected] is dead for more than 6 months. There was a metal pole near my house from the connection has been given. The line man removed the pole and sold it in scrap shop and connected my number overhead cable. I registered the complaint on line and visited many times at Old Madras Office. The reply was given to me by the Engineer there that to apply for disconnection. I am told that private service providers have...

sir,

im sending this mail to bring to your notice that for the last one month my land line number in the name of

Molly Sunny
No:[protected]

is not working and many a times via land-line,mobile and by directly going to the exchange i registered the complaint .


the exchange people are justifying there part by stating 'door lock' but that's not true ......

all the time some one use to be there at home....

so i need clarification for this particular case.


hoping an immediate action


thanking you,


johnson peter parayil
[protected]

Sir,

I have broadband with telephone connection with telephone with bsnl. It was taken in my mothers name, number is 22317023, there was an problem with broadband. I am unable to use the service and there noise coming out from telephone. I have logged a compliant on 31st may 2013, from the date people from bsnl called frequently 4 t no one attend theimes no one attend the problem till date people2 days before i informed the compliant department south, they told problem will be addressed but no one address the compliant.


Thanks and regards

Karthik

i had purchased a top up card of amount Rs.60 from BSNL counter recharge Dealer in, serial no:[protected], in that recharge coupon silver coated number is not clear, kindly help me to get recharge using the serial number[protected].My bsnl mobile number is [protected](TN)

Thanking You,
Pranav

NO QUALITY NETWORK COVERAGE OF BSNL
I AM HAVING TWO BSNL PREPAID SIM. BSNL NETWORK COVERAGE IS COMING TO OUR AREA FROM AKM CISF TOWER. THE SIGNAL OF BSNL IS MISSING FOR 3 MINUTES IN EVERY 10 MINUTES. I HAVE SENT SEVERAL E MAIL TO [protected]@bsnl.co.in and appellate authority. BUT THE PROBLEM HAS NOT YET SOLVED. PLEASE RECTIFY THE PROBLEM AND PROVIDE QUALITY SIGNAL. DUE TO THE ABOVE PROBLEM WHILE SPEAKINGIN PHONE THE CALL WILL IS DISCONNECTING SUDDENLY AND AS WELLAS WHILE BROWSING MOBILE INTERNET THROUGH GPRS THE CONNECTION IS ALSODISCONNECTED SUDDENLY. Not fit for ng pay, irctc. Pl examine and provide spped network.

My BSNL landline/broadband connection wire was stolen on 9.6.2013. I complained to the 198customer support but no actions were taken. I request that fast actions are taken to resolve my problem. My address 1/37 Paschim Putiary kol 700041. Landline no.[protected]

My bsnl no-[protected] ,as I have not activated any services but BSNL have deducted 45 rs balance for cricket pack since last 3 months i.e 15 rs/month(30/3/2013,30/4/2013,30/5/2013) & i want to deacivate this service but no call is connecting to them & also i want my 45 rs back in my talk time but not able to get customer care.

Please give response for my problem.

Abhishek
[protected]

Sir,
I am subscribed for 'TravelandLiving Service' on BSNL Prepaid Mobile without my consent since May 2013 and frequently lose Rs.8/- each time by a renew SMS from 55768.
Last recieved messages are as follows.
One from +55678 at 10-Jun-13 4:35 pm and message is "Your TravelandLiving Service will get renew in next two days. To unsub, SMS STOP to 155223 or call on 155223 Toll free.
Each time I send the SMS 'STOP' to 155223 after get this message, but lose my money each time.
Last one is from +[protected]Jun-13 2:38 pm and message is "Thanks for subscribing TravelandLiving from 55768 at 11/06/2013 01.47 PM for Rs8 valid till 18/06/2013. To unsub, SMS STOP to 155223 or Call on 155223 Toll free."

I called many times to BSNL customer service (1503 & 155223) to unsubscribe me from the 'TravelandLiving Service' for permanently. But they never consider my complaint. Finally I told to senior representative about these types of deduction of money without my consent, but he was not willing to stop the 'TravelandLiving Service'.
I also told him I'll be going to consumer court with this issue and that time he was very rude and send something like 'BSNLNet configure settings' to my mobile continuously for the rest of the day and then I could not do anything on my phone without pressing 'Yes or No' more than hundred times.
They send a docket number each time after call to BSNL call center and I have no idea what is the use of this docket number. They are as follows
F03KL312139 - BSNL at 03-Jun-13 4:44 pm
F03KL312147 - BSNL at 03-Jun-13 4:45 pm
F03KL312139 - BSNL at 04-Jun-13 12:52 am
F11KL353652 - BSNL at 11-Jun-13 3:56 pm

Jomesh KC
Kerala, Cochin

I have taken BSNL connection in CUG Bharat Swabhiman Plan from my office in the month of May 2013. At the time of activation my sim card which i have taken from BSNL vasai exchange in found defective. so i went to them again and taken a new sim card worth Rs. 100. But at that time the scheme was closed and my sim card is not validate. now the BSNL office officers told me that you didnot get this plan again and not able to activate another plan in this sim card. then what i am do.?

A sms is coming on my mobile from BP - ITIMES "[protected] "" You have been charged Rs. 5 for follo. every day and sunday for twice in day.

and after every 2 days they deducted Rs. 5 /- from my prepaid balance...
They deduct 100 Rs till now and now no action till taken after many communication of customer care executive.
I want recovery all paid money still now ..........


Paramanand Singh
+91 [protected]
Asst. Manager
Legrand India

I re-grate to say that, On 6th june afternoon suddenly my mobile [protected] balance amount Rs.650/- vanished. I have made a complaint on the same day by 1503 and directly in BSNL office port blair at 1640hrs. They told this fault have been register as complaint and solve earlier. But i walk in to BSNL office so many times and met officials but no proper response. After a month passed today (10th June) they told it should be solved from Calcutta office. Here already BSNL net work is not proper moreover now they start cheating customers and vanish the balance amount to pay these BSNL officials. It may be a good Technique but in this competitive market they will loose loyal customers like me. Kindly advise how to get this amount from BSNL PB. What action can be taken for this cheaters?

Rgds.
R.Rm.Ramanathan.

My BSNL mobile no. is [protected], my email id. iskanchan.[protected]@gmail.com
kindly unsubscribe for the unauthorized deductions and SMS services provided, from
http://wap.indiatimes.com/folloprx/follobsnldea.aspx and[protected].

The unsubscribe option has been sent to my mobile, asking me to click the above
mentioned link, which I could not made from my mobile.

Kindly send the unsubscribe option to my above mentioned email id. to click the
same to unsubscribe.

Once again I am requesting you to do the needful, to unsubscribe, and stop deducting
the charges for the service, which I have not opted.

Kindly do the needful.

With thanks and regards/narinder Khanna

i have recharge my bsnl no [protected] from my sbi account details of recharge -
TransactionID-TXE[protected]
Receipt No - [protected]
the recharge wasn't successful and i got the message refund initiated on portal.bsnl.in
date of recharge -7/6/13 but still now i haven't receive my money yet please kindly solve my problem

I complained to CMD, BSNL,The Secretory CVC, NEW DELHI regarding fraud of more then 22,00,000/- in BSNL with the support of BSNL officer & for windup this case wrongly filed FIR, which is pending in Hon'ble court,however on subjudice case BSNL officer trying to writeoff the said amount.Junagadh Vigilance authority trying to submit wrong report to the higher authority on my complain.Pl. help in interest of public for proper investigation and action accordingly...Smt.Rekha V. Chandarana

My phone was disconnected though it was paid by ECS all along. On enquiry they said unpaid, so paid one month for april Rs.1468/- in cash counter,gave the receipt to AO, for restoring phone wh was done after 2 days.
I paid the bill for May Rs.4786/- in kiosk 0134, though it was to be paid by ECS and the bill was not sent to SBI. After my all payments, the bill was sent to SBI and credited to BSNL, again Rs. 6254/- This has resulted in double payments. Why this inconveniece is causeed to a customer who is 85 years and above?
Now will the BSNL adjsut this excess amount of Rs. 6254/- paid by my bank, be adjusted?

Dear Sir,
I have a broadband connection with my BSNL telephone no 2370198 BUT i am applying for changing address from last 1-2 month i,e dt-8/5/13 and customer care executive commit we are change connections within 1 week but results is not changing my address till now.any one not response me ,

if you unable to changing my address why are you commit me.i am facing many problems.
REPLY ME AS SOON AS POSSIBLE
thanks,
SWAPNALAXMI MOHANTY
PH[protected]
MOB-[protected]