[Resolved]  BSNL Prepaid Services — outgoing not resumed [protected]

Poor service from BSNL.




I am a prepaid customer from Karnataka. I have selected prepaid gold scheme when the offer was made, with an option to change to prepaid general . Recently BSNL offered sumo power pack for prepaid customer. In order to migrate to sumo power pack I was told to change to prepaid general. On 18th and 19th November two SMS are send for change of plan. However no change of plan was given to me. When I contacted the customer relations center they gave me a docket no 119284 dt 20th Nov.
In spite of several calls to the customer center, requesting for change of plan, as the offer closes on 24th Nov has only gone in vain. I was never given the chance to migrate.
I have also sent an online complaint on 22nd Nov in this regard.
When you gave this offer to new customers you only denied for existing customers like us.

Though the signal strength seems to be in its peak the connection gets snapped off frequently with out any jamming devices around (if at all they are). Can you explain BSNL

IAM USING EXEL ANANT PREPAID SINCE LAS TWO YEARS.
MY MOBILE HAD LOST WHILE RETURNING TO HOME IN TRAIN.
HENCE STOP OR CANCEL THE CARD.

how to deactivate jokes packing plan from 56505,
what is the procedure.

UNSUBW_JOKES, DEACT JOKES ARE NOT WORKING

so pls suggest.

DEAR BSNL,

I HAVE ACTIVATED A JOKES PACK FOR WHICH EVERY MONTH 15-20RS IS
DEDUCTED IN MY CURRIENCY .FROM LAST 2 MONTHS I AM TRYING TO
DEACTIVATE THE JOKES PACK BUT THEY ARE NOT GIVING REPLY TO
THIS PLEASE DEACTIVATE THE JOKE PACK...

DEAR SIR/MADAM,
I HAVE A BSNL PREPAID EXCEL CONNECTION NO. [protected]. I AM UNABLE TO MAKE ANY OUTGOING CALL AND INCOMING IS DISABLED SINCE 24.06.09. I WAS SUGGESTED TO CONTACT WITH CUSTOMER SERVICES, BUT DUE TO POOR SERVICES I COULDN’T DO SO.
FOR YOUR KIND INFORMATION I HAVE SUFFICIENT BALANCE AND THE CREDIT EXPIRY DATE IS[protected].
PLZ SORT OUT THE PROBLEM

DEAR SIR/MADAM,
I HAVE PURCHSE A BSNL PREPAID EXCEL (PLAN-1OO) TODAY CONNECTION NO. [protected]. I AM UNABLE TO MAKE ANY OUTGOING CALL BUT INCOMING IS OK. I WAS SUGGESTED TO CONTACT WITH CUSTOMER SERVICES, BUT DUE TO POOR SERVICES I COULDN’T DO SO.
FOR YOUR KIND INFORMATION I HAVE NO FREE BALANCE RECIVE AND THE CREDIT EXPIRY DATE IS[protected].
PLZ SORT OUT THE PROBLEM

I have received a miss call alert from a phone no. generally the miss call alert preview is like this type
You have 1 miss call from no.xxxxxxxxxx
time : xx:xx:xx

But I have receive to day a miss call alert from the number who is actually not dialing the number in my phone no.


The miss call alert like this type
From missed call :
21.08.2009
11.34 and 11.47 (two times)
You have 1 missed call from xxxxxx on 21.08.2009
<BSNL brings Mobile AD service, to register dial 51235(free) or SMS MOBAD to 51235>

The actual number holder of the phone number is saying that he is not dial to me, and that time he was in the office at that time.

So my question is who ring me from that number at that time. My guess is from my phone number is hacked by anyone and ring me, if it is possible I want to know the IP Address of the Computer from which the ring is possible to me. My mobile no is hacking by other and dialing me on my phone list how is it possible. Please tell me it is urgent.

i want to mobad service on my number.

I'm having BSNL Pripaid [[protected]] connection from 2-3 years, I'm having problem with this connection like, whenever i dis-connect the line of incoming & out going calls every time, i'll get messege like "THANK YOU FOR USEING CELL ONE SERVICES", Its irretes lots, and i made complents on the same issue at call center more 20-25 times, but its not possible solve with BSNL services, i'm not understanding its problem of BSNL technical people's or those outsorce call centers people's, but customers feels very bad about this type of bad & irresposive service, because if i complane in call center they will tell 'its not our problem, go to BSNL office, if i went to BSNL office they will tell call to call center, its very bad experence of mine with BSNL, now i'm expecting after posting my comments here, my problem will be solved without fail & sending anywhere

I Girish Kalmadi bearing BSNL Mobile, No. [protected], facing Out going calls problem at roaming.
Please do the needful as soon as possible.

Regards,

GIRISH KALMADI S

how to stop act-9 or magic 9 ????????