[Resolved]  BSNL — PUK code

Our landlijne is out of order since 6th May. Despite making complaints on 7th 9th and 11th the fault is not repaired

BSNL — want puk code

my sim no. is[protected] and my sim is blocked and asking for the puk code, please send me the puk code on my mobile phone or email id
mobile no-[protected]
email [protected]@yahoo.com

my phone is nokiac5-03.please send me puk code of my sim with no. [protected]

My bsnl no is [protected] and my sim card no is[protected].plz give me my puk code.

BSNL — BSNL's great negligence in the context of telephone and broadband Services

My telephone number is[protected]. I am a customer of BSNL land line and Broadband connection. Since last twelve months, my telephone and broadband connection completely dead and there is no response from the respected BSNL staff in restoring my broadband connection, inspite of lodging complaint over phone, begging personally several times, by myself, my father to the staff at Civil Lines telephone exchange office,. But till this moment my broadband connection is not restored. In addition, since last 12 months, even my land line connection is also dead and there is no action again from honorable and respectable BSNL staff to restore even my land line connection. Will some higher officials in BSNL, Allahabad take necessary action in restoring my broad band connection, at least after looking at this complaint(?)

I want ask a question at the said period when my telephone and also broadband was not working then how my telephone bill has reached over Rs.8000/- who will be responsible for loss of time and problem's?

BSNL — Unsuccessful Online Mobile recharge

DEAR SIR
I TRIED TO RECHARGE MY MOBILE ACCOUNT BY RS 100. AMOUNT HAS BEEN DEDUCTED FROM MY SBI ACCOUNT BUT NO RECHRGE DONE. PH NO.[protected]. KINDLY LOOK INTO THE MATTER AS EARLY AS POSSIBLE.

BSNL — Broadband connection is not working from last 1 to 2 months

Respected Sir/Madam,

Subject: Broadband connection is not working from last 2 to 3 months

I am having landline telephone (No:[protected] and have also availed broadband facility under the plan 1350 P (Unlimited free usage ). I have paid broadband charges in advance but from last 1 to 2 month my broadband connection is not working properly and in the month of march 2011 it’s stopped working totally. I am not able to browse any of internet sites. There are many complaints from my side but my problem was not resolved at all.

Hence, I wish to reclaim the rentals for the month of march 2011 as broadband was not functional at all.


I hope you will consider my request and kindly do the needful.


Regards,

Amit kumar Dave
Money Invest & Maker Pvt. Ltd
Mantri Mension, Kher road,
Balotra

BSNL — outgoing call barred

dear sir,
my mobile no. is [protected]
it is pre paid connection
incoming call is okay,
i am not able to make outgoing calls.
plz activate my account as soon as possible

Regards
Sandeep

BSNL — Excess Billing From Oct 2010 due to Change in Billing Software

Dear Sir,

Sub. : Complaint regarding Excess Billing.
[Name : Girdhari Khandelwal , Tel. No. 2570176]

Sir , I wish to state that I am having Telephone No. 2570176 with the Broadband Plan Home Combo 550 (with 175 Free Calls & 1.5 GB Data Usage) since May 2010 in the name of Girdhari Khandelwal R/o 34, Kabir Enclave, Dayalbagh,Agra. I am s also paying the bills of the above said phone in due time
Now till September 2010 mine billing amount was proper with respect to the usage of the data and calls and all the details were also provided to me on net as well.
Thereafter there was a change in software & Web of BSNL as told to me when i went to Sanjay Place office for paying bill of September 2010 on non receipt of the bill for that month, and the information was provided that the billing system shall be updated till December 2010 and I will be given time for paying the same in instalments.
Thereafter the applicant received September Bill for Rs.552/- which was paid on dated 15-12-10.
Then again the bill for October 2010 was received for Rs.1503/-, and I shocked to look the huge amount
And after enquiry for the the bill it was found the data usage units given in bill were 2978919 which was shown excess of free usg 1572864, I paid the bill under protest on dated 10-1-11, Thereafter again bill of November 2010 came for 933/- in the same manner and was paid under protest on dated 21-1-11 to avoid the disconnection of service.
And again on dated 25 Jan,2011 bill for December 2010 came for Rs. 2196/- without details o[censored]sage or call and on enquiry from the BSNL office of sanjay place and the reason was told due to usage of data of 4195168 units Which was found quite unreasonable.

I am really very much shocked that in spite of not using the web/internet the billings are very excessive and giving misleading data o[censored]sage due to change of software or billing system of BSNL for the last 3 months, the customers were also kept in blind as the sites were kept blocked for last 3 months to check the usage and now we are forced to pay the bill for the usage which infact we did not use saying the portal is giving the usage and we have to pay for that.

It is really very much shameful for the Organization like BSNL as it is harming the reputation of BSNL. Because the billing system is not satisfactory,providing misleading informations and customer is unaware o[censored]sage, was not given opportunities for checking usage from time to time during last 3 months and suddenly after 3 months are told to pay the bill saying you used the data of so much o[censored]nits without any evidence saying that our portal is giving so much unit of data used.

I have complaint 8 times since January 2011 & 2-3 times to TRAI but inspite of resolving the complaints my services (outgoing & broadband) has been deactivated from 8-5-2011.

I don’t know whether this may happen due to technical fault in billing system in calculation o[censored]sage of data or have been done intentionally. But this matter is definitely is of serious attention.

I filled 2 RTI to sought information regarding such grievance and to know the reason for such providing heavy usage of data but of no use except proving misguided/improper reply , I again filled the 3rd RTI on dated[protected] the reply of the same is awaited, however all the information sought and replied can be provided to you for further reference on your demand.

I have also bring the matter in the notice of TRAI via mail at [protected]@trai.gov.in, [protected]@trai.gov.in on dated[protected] and again on dated[protected].

Now Sir, if you come forward and look into the matters , if demand the no. of the similar complaints and their resolving systems, you will be shocked to know the workings of the BSNL and you will find that how the BSNL is misguiding the consumers and demanding the amount for such huge data usage which he has in fact not used but is being provided after 3 months for the previous periods keeping consumers in dark and such huge data was nothing but is created due to technical fault.
You can demand the information of billing amount of the consumers of Broadband user (Other than consumer who opted for Unlimited Usage Plan) for the period from June 10 to September 2010 and again verify the billing amount of the same consumers for the period from October 2010 to January 2011, You will very well come to know the statistics of the same and the differences of huge amount, which might be beyond your imagination as the information is not still provided to me during my previous RTI’s Application Filled as well.

As a result now either the consumers are perusing the matter themselves and suffering , or they are forced to pay the amount to continue the services or the services of broadband or outgoings are being deactivated as of mine has been done by BSNL from 8-5-2011.

I am informing all about it so that you may enquire the matter and server the society if something wrong is happening to the common people of society and may help in providing some remedial steps and to look into the matters and to reveal the facts how much consumers is suffering in various ways, and to find out the excess amount which BSNL is demanding from the consumers with none of their fault. You need to enquire whether this technical fault is occurred by mistake or is created intentionally because on enquiry you will find that how much public money is being demanded from the general consumers for the services which they have not availed.

You are requested to kindly enquire the matter.
Hope for early action.


Thanking You

Regards

For Girdhari Khandelwal & Co.
Chartered Accountants

CA Girdhari Khandelwal
B.Com.,FCA,DISA(ICAI)
34, Kabir Enclave, Near
Friends Enclave,
Dayalbagh, Agra
Mobile No. [protected],

BSNL — sms from BT-12555

I am getting numerous unwanted sms from BT-12555 and this is an arrogant disturbance and looting. I want to stop this at the earliest and at any cost

BSNL — unwanted sms from BT-12555 and humshakal service

kindly take steps to stop sms from BT-12555 and Hamshakal service. This is a great nuisense and exploitation.

BSNL — Extra Bill Charge

I took broadband connection of BSNL about 4months, I'm using home unlimited Rs750 plan. But i payed an additional ARDR Installment in 4 times. I asked to the BSNL office but i didn't get the answer. Only replay is "It's an additional installment". Can you give me a satisfied answer?

Mob: [protected]

pl help me
we are fade up with unwanted calls and message which comes at all nigtht and day along. i am a patient of heart .how we get relief from this call.immediately stop such call nor change another operator
[protected]
[protected]
[protected]
[protected]

BSNL / LANDLINE / GUGHUS — NOT PROVIDING BSNL LANDLINE CONNECTION

MY NAME IS RANJEETH RAJAGOPAL, WORKING WITH ACC LIMITED, CHANDRAPUR. ON 21.10.2010, I HAVE APPLIED TO GET A BSNL LANDLINE NEW CONNECTION, BUT STILL NOW I DIDNOT GET THE CONNECTION. THEY SAY THERE IS SOME PROBLEM WITH CONNECTIVITY/CABLES, BUT STILL ACTION IS NOT YET TAKEN TO SOLVE THE ISSUE.
REALLY FRUSTRATED WITH ANSWERS BY THE CONCERN INCHARGES.

KINDLY REQUEST YOU TO LOOK INTO IT.

BSNL — FORCED AND UNWANTED SMS

I RECEIVED SOME FORCED SMS WITHOUT ANY SUBSCRIPTION FROM SERVICE PROVIDED MY MOBILE NO IS [protected]

BSNL — deactivate hello tune

i want to close my hello tune. some one activate this with out my permission. My number is[protected] . im already send message to you but no action taking by you.
PLZ LOOK INTO THE MATTER AND KINDLY DEACTIVATE AS SOON AS POSSIBLE.

BSNL — PUK CODE

SIR MUJHE PUK COAD CHAYE TO PLZ MUJHE PUK COAD DIJIYE
MY MO MO.-[protected]
MY SIM .NO.[protected]

DEAR SIR IT IS TOO HARD TO PAY PHONE/BROADBAND BILL ONLINE, SITE IS WITH POORER RESPONSE, BETTER TO GO WINDOW THEN WAIST TIME ONLINE.
PLZ TRY TO MAKE IT BATTER.
THANK YOU
DR.DEEP

BSNL — unwanted calls and message from bsnl

pl help me to stop unwanted message and calls immediately and permanently to the following numbers
[protected]
[protected]
[protected]
[protected]
[protected]

BSNL Land line no. 04734270894 — NOT WORKING LAST 2 MONTHS

my Bsnl landline number is( [protected]).land line connection has not been working last two months . I & my Wife have informed the exchange(pathanamthitta district,Kalanjoor exchange and Triruvalla exchange) and registered the complaint.no.one came to solve the problem till the date . I have informed through the e-mail the GM, Pathanamthitta & Thiruvalla exchange also many times and now fed up with ...BSNL .please take the action immediately