[Resolved] Citibank — Spam Calls/ Fake Customer Data Creation, Page 3

[Resolved] Citibank — Spam Calls/ Fake Customer Data Creation

Z Zahir

This is how Cititbank responds to a Customer complaint. They make you go round and round till you give up completely frutrated. [protected][protected][protected][protected][protected]- Date: Wed, 21 Nov 2007 05:03:32 +0530 From: Head Customer Care <head.[protected]@citi.com> Subject: RE:'Citibank=[protected]' RE: Re: CitiAlert - Credit Card Payment Due DateReminder(Reference No:[protected]-CC001) Dear Customer, We are writing to you from the Office of Grievance Redressal Officer. Thank you for writing in and raising your concerns as mentioned in your e-mail. Your Query Reference # is *****. We are in the process of investigating your concern and we shall revert to you in 10 working days. In the meanwhile, for further clarifications, we may contact you over phone or alternatively, please reply to this mail for further information/clarification on this query. Warm Regards, From the Desk of Internal Banking Ombudsman -----Original Message----- Sent: Tuesday, Nov 20 2007 4:16AM To: Head Customer Care [head.[protected]@citi.com] Cc: [protected]@citi.com [[protected]@citi.com]; Subject: RE: Re: CitiAlert - Credit Card Payment Due DateReminder(Reference No:) Ref RBI Banking Ombudsman Ref Number: OBO(BG)No.///2007-08 Dear Citibank, Despite your commitments,I have recieved another spam message for Raju Poppanna from your number 52484, on 17/11/07 at 18:07 hrs IST. The contents are: "Dear Customer get your credit limit increased to Rs 65000 on your Citibank Card 1001. Reply CLI to 52484. No extra charges. Visit www.citibank.co.in for T n C". Is this what you mean by an assurance that I wont get further calls or messages for Raju Poppanna? With apprehensions, Zahir Date: Fri, 2 Nov 2007 01:57:07 -0700 (PDT) Subject: RE:'Citibank=[protected]' Fwd: Re: Your complaint against Citibank N.A.- Anjana Makkar To: IBO <[protected]@citi.com>, anjana.[protected]@citigroup.com, abhinav.[protected]@citi.com Dear Ms Makkar, It happenned YET AGAIN!!! I got another call from Citigroup, this time from a lady named Alpana Chopra, just moments back (2:05 pm).She says she was calling from Citigroup,Delhi(Ph #[protected] and wanted to know why I have not made the payment for September.(Mind you, she continued half way in English and moved on to Hindi to make her point accross to me, all the while when I kept asking her to refer to Query Reference # is 6262999. Not only this, she even put me on mute and then had someone else talk to me as she had no answer to my question. Only on my insistence did she get back on the phone, though she never answered what were the contents of Query Reference # is ***). I guess you people would never learn how frustrated your Customers are- I promise that in my powers within my Organization (forget personally), we'll never ever do any business with Citi. And that's a promise! And I'll ensure that you are blacklisted in my professional community as the most unprofessional Bank. And as agreed with the Ombudsman at bangalore, within 30 days from when this first communication was made, if I dont get a solution, I am all prepared to sue you for damages for the continued harassment. For God's sake- stop calling me!! If your people are such dumb, give them some language training. Citigroup SUCKS!!! Zahir Date: Wed, 24 Oct 2007 03:29:10 -0700 (PDT) Subject: RE:'Citibank=[protected]' Re: CitiAlert - Credit Card Payment Due Date Reminder(Reference No:[protected]-CC001) To: Head Customer Care <head.[protected]@citi.com>, [protected]@citicorp.com Dear Citibank Head Customer Care, This is for your information. Today I have recieved another call from your DST (phone number [protected]) at 3:45 pm. The callers were Mohammed and Abdul. They would not give me their Company name. Initially they said they are calling from Cititbank, and when I asked them to give me the contents of Reference # is *** then they accepted that they are calling from a DST. I have recorded today's call as well. Now I have two recorded calls. They were looking for Raju Poppanna to increase his credit limit. You have given me wrong information (by giving a Reference # that your representatives couldnt locate) and tried to misguide me. Please provide a contact name, designation within the organization, and contact details so that we may proceed further. Zahir. Head Customer Care <head.[protected]@citi.com> wrote: Dear Customer, This is in reference to your e mail. We have received your Query. Your Query Reference # is *** . We are investigating your query and shall get back to you in 8 business working days. Please reply to this mail for future communications on this query. Warm Regards Manager Customer Care -----Original Message----- Sent: Wednesday, Oct 17 2007 1:13PM To: [protected]@citicorp.com [[protected]@citicorp.com] This is in response to your mail and SMS to my cellphone today. Please consider this as a final warning prior to any Legal Action from my side. 1) I keep getting calls to my cellphone for somebody called Raju Poppanna. I have been repeatedly telling you over the phone (whenever I get such a call) as well as emails (on 23 June 2005, 3rd March 2006) that my phone (ending with 885) is mine (Card # ending with 7032) and not Raju Poppanna's.So you are expected to remove that number against Raju's name. Despite all my requests you have not bothered to do so and continued to harass me for the last 2 years. I have recorded today's telephonic conversation by two of your employees calling from Chennai. I also have copies of all my previous email requests on the same, sent to the same ID. 2) As regards (Card # ending with -), please be aware that I had gone in for a settlement . I have all the relevant documents sent by your Bank on the same. As agreed, I have been regularly paying all the EMIs on time. Hence I fail to understand that how come I have Rs52075.99 due on this date even after paying more than 4 EMIs. 3) Please note that my phone number (ending with ) as registered in your database is registered with TRAI as a "Do Not Call" number for any kind of solicitation. I hereby instruct you for the last time to: Remove my phone number against Raju Poppanna's Account. Recheck the status of my Card Payments (for Card ending with ***) and send me a confirmation mail (and not any calls or SMSes). Completely stop any kind of solicitations/reminders on my cellphone. I hope you immidiately work on these 3 items and confirm me the same with a new ref: number. Sincerely. Zahir Bangalore. CitiAlert.[protected]@citicorp.com wrote: Dear Citibank Cardmember, Thank you for banking with Citibank. We are pleased to provide you details pertaining to your Citibank Credit Card Account. Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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Comments

Sandeep Sethiya

from Pune, Maharashtra

Citibank — Home loan extra EMI charged than actual

Dear Sir/Madam

I had taken a loan of Rs 18,68,000/- on 30.04.2004 from Citibank.
My actual rate of interest is 11.50% . Thus EMI as per the outstanding should be Rs 18400. But the company showed me wrong calculations and have signed a ECS as Rs 25000/- EMI which has been getting cleared from my account from 01.08.2008.
Having talked to Citibank Customer Excecutive and bringing in notice about my more EMIs charged they accepted that i have been paying around Rs 7000/- more every month for last 12 months.

I told them to cahnge my ECS clearance as per the actual EMIs. To this they replied to me that i have some overdues that i have to be cleared first and have sent me statement of homeloan right from day one. Now i am unable to understand the penal interest nor able to spot out the payments of extra EMIs paid by myself.

I am really in big problem as the bank cheated me in calculations and took more EMIs than actual and now are not changing the same as per the actual EMIs.

Please help as it has become a BIG BIG burden on me . I am under tremendous tension because of this .

PLEASE HELP.

Regards
Sandeep Sethiya
Citi Bank Home loan A/c : 904480

P RAVINDRAN

from Mumbai, Maharashtra

please send my bill statement to muy e mail Id [protected]@gmail.com.

THAPASYA ASHOK

from Thiruvananthapuram, Kerala

Citibank — A/C No.AOK 0375412447

Sir/Madam, I had a car loan from the CITI BANK, ERANAKULAM, and my a/c no. was AOK [protected] and was taken on 31st March 2004. During loan period I had some dues, but it occured due to some misunderstanding with my bank. But I had closed it on 24th April 2008 before the closing date. But still my profile remaining in the CIBIL DEFAULTERS LIST. Due to this I have not get any loan from the other banks. So I request your goodself, to consider the above and remove my name from the said list at the earliest. Thanking you, Your's faithfully, Thapasya Ashok

nawab aftab

from Noida, Uttar Pradesh

I am a customer of citi bank holding credit card #[protected] and loyal customer to them since many years.

loan offered by the banks customer care through a phone call stating that i got a preapproved loan top-up while i was regularly paying the installment, only last installment was due to city bank towrds my loan payment.during their approach the marketing people said the last installment from the previous loan which was due is waved off and the top up loan(RS-95000/-) is approved with the 12 emi only where as there is no obligation left in the previous loan, which can authentically be verified through their recording at the time of offer which they keep it as proof OF CONVERSATION .

I agreed with payment schedule and i was regularly paying th installment of top-up loan in addition to this i was paying citibank for insurance of the loan.since the day i got the credit card..Out of the 12 EMI, i had paid the 10TH EMI only, 2 emi was to be paid by me, suddenly i was seroiusly fall ill due to paralysis the same was informed to them by phone to the bank to collect it with a weaks time as grace time on humanitarian basis then i came to know that i have to some thing else for which is not at reasonable too, my family member was in touch with them asking to scrutnize the fact of my illness and the genieuness in paying the installment even after the harrassment i am facing every day by the bank people.

I personnally requested the bank official to accept my payment which is due by me i.e 9081x2=18162/-+9000/ towards purchase by credit card only, but refused to accept this amount stating that iout standing is arround 50, 000/-inc of preveious paid loan also.

PLEASE ADVISE ME FOR THIS I AM SINCERELY READY TO PAY WHAT I AM LIABLE TO PAY

Syed Ali

from Kolkata, West Bengal

yes i agree you brother, i am not even a customer and still they are threathning me and my mother

V.J ANTONY

from Ernakulam, Kerala

sir,

I do not want to renew my "GOOD HEALTH POLICY" of New india assurance year from[protected]. so kindly take the nececessary action early as possible.

s/d

L K Owens

Citibank — (not so) "valued Citibank customer"

I must agree with other reports of the lack of response from executives at Citi. I received a mailing that given today's technologies, was unbelievable. First the letter was addressed to Sample A. Sample, 123 Any Street..... The salutation of Dear Sample A. Sample was crossed out and my name handwritten above. It was personalized at the top (again handwritten) with "this is an awesome offer that you qualify for..." Even that was in error inasmuch as the envelope was postmarked several days after the offer ended.

A month ago I emailed the SVP whose name appeared in the signature line of the letter with scanned copies of the document and envelope. Someone read it per the Outlook receipt, but still not one word from her or anyone else from Citi regarding this error.

Seriously considering closing my "valued" account.

VIHANG SHAH

from Mumbai, Maharashtra

Dear Sir

as i had complained in your citi bank branch at Baroda & complain no is [protected]
as my complain is i had not swap my card at your branch at Baroda still it saws 20000 rs was withdrawal & i had not received that money to inform u transaction was two time 10000 rs.

regards
vihang
[protected]

ammu r

from Thiruvananthapuram, Kerala

Citibank — harassment

Hi

I have been using my citibank credit card for the past 5 years now...
Initially i was paying total amount due but then as my credit limit was increased and because of financial requirements was able to pay only minimum amount due which i havent defaulted till date..its been close to two years now,i have been paying close to 20000 every month..Becuase of the huge commitment have i am forced to withdraw cash from my limit which the bank happily permits me to withdraw despite exceeding my limit..
I am being Harassed by collections call day in and day out and continuously being tortured even on sundays..The worst part is despite me telling them not to disturb in the mornings as i work in night shifts i am still getting calls..Haven't defaulted in the card yet.Till date my payments are made before the due date..
Same is the case with my ICICI credit card where i have an outstanding of around 65000 and same tortures
Now i am onto a situation where i cannot afford to pay such huge amount becuase of health reasons and other commitments
No peace of mind whatsover..Kindly help me at the earliest

PRAKASH BALMUKUND THAKER

from Mumbai, Maharashtra

I have made all payments of cti bank credit card and no transaction for more than four years. They sent legal notice. I also replied of that. But not reverted by them for getting no dues certicate. Now in the year 2010 citi bank has hired agency peopel from Delhi vide their contact no.[protected] and named as Mr.Siddharth and harassing me thrice in a day also demanding to deposit Rs.61000/- to pay. As there is no any outstanding I am not accepting the same. I am asking him to send email id that also they are not giving. I am doubtful that name calling Mr.Siddharth is also not correct. If conitnue to harrase I will lodge the polic complaint.

hiren

from Ahmedabad, Gujarat

Citibank — harrasment TO neighbours

Dear Sir/madam,

I AM THE NEIGHBOUR OF THE PERSON WHO HAD TAKEN THE LOAN FROM CITIBANK AND WITHOUT KNOWING ME THEY HAV PUT MY NAME AS A GURANTERE AND NOW CITIBANK GUYS ARE HARRASING ME, PLEASE SUGGEST ME THE WAY TO SORT OUT THIS PROBLEM,SHOULD I GO TO POLICE AND FILE THE COMPLAINT

Complainant1386216

from Kolkata, West Bengal

I had been using CITIbank Credit cards -- way back till 2005 after which i had gone in for a settlement of the cards for which they gave me a letter . As per that i had paid to the collection agencies and i made my last payment in 2006 FEB.

After that from May onwards i never received any statements or any intimations from the bank --- now all of a sudden from Octbober 2009 i receive calls from the DSA that my card was not settled and my outstanding has become a huge sum. Then the DSA told me a payment of 5000 rupees would take care of my settlement which i did not adhere to. So phone calls keep coming from several nos and names and also my family has been mentally harrased over phone calls to my residence no.

How could the bank wait for 4 yrs to realise that my account is unsettled. Also i have decided to go to court against Citibank in this regard. What do you suggest.

Thanks

Nishit Chopra

from Bhopal, Madhya Pradesh

Dear Sir,
i Nishit Kumar Chopra dont want to take your PERSONAL ACCIDENT PLAN[protected] so, please cancelled the plan and not renew next time.

thanks.
nishit-[protected]

Nabin Karki

The same thing happened to me as well.
They deducted 7, 368.71 from my account without my knowledge.

With the same statement
03/03/2010 FUNDS TRANSFER IPU CHQ SUSPENSE~TRANSFD TO CARD

Please do something about this. I am going to call Customer Care today.

Regards,
Nabin Karki

M Ram Murthy

from Chennai, Tamil Nadu

Citibank — Citi bank customer care executives are wantly disconnecting the customer calls while calling toe the customer care

To
The cosumer forum

citibank bank customer care exectives/Managers are disconnecting the custoemr calls while calling to the customer care & they are not helping & minimum courtesy clearly mentionig to the customers that we will not serve you& dont call to the customer care its really rediculous

stocktrader

from Mumbai, Maharashtra

If the amount was debited from savings account against the outstanding of credit card or any other loan which was outstanding - then nothing unusual - when you sign the loan agreement or credit card agreement you give the bank right to do whatever with the credit amount if anything is outstanding.

you can't do anything

Angy

from Mumbai, Maharashtra

Citibank — Amount Cr. to Citibank Credit Card account via 'Refund' but not accepted as payment!

Hi,
I am using a Citi Bank Gold Credit Card and had an outstanding balance of Rs.4085.53 for the statement generated on 23/07/2010, due to be paid by 09/08/2010. Now, I received a refund from Make My Trip for an amount of Rs.4285 on 26/07/2010, thus a credit was made to my account for an amount greater than the due amount and before the due date. Now, I reckoned that this would be considered as a payment by Citi Bank and thus I do not need to pay any further amount for that period. However, I was shocked to see than in the current month's statement, the amount due (Rs.4085.53) has been mentioned as unpaid and heavy charges and interest has been levied for non-payment of due charges. I called up CitiBank Call Center and they told me that the credit due to refund is not considered as payment and thus the interest and non-payment charges have been levied.

Now, the fact is that nowhere in the terms and conditions its mentioned that a refund (this refund was also for an amount which was spend in the previous month itself) would not be considered as payment. Also, the fact is that CitiBank has received the money in their account 'before' the due date, so why was it not considered as payment resulting in such heavy charges being levied.

Please help me to understand whether this amount levied is valid under the law specially since the terms and conditions of the card do not mention anything in this regard, and so taking the facts into account, a credit was made against my name by Make My Trip for an amount which was greater than the amount due and was made before the due date.

Regards,
Angad Nagpal

stocktrader

from Mumbai, Maharashtra

??????????????????????????????? the total amount due is always limit - available limit, that is the simple math - call up citi ask to reverse the charges. if they don't pay them this time and politely close the card. No use taking the matter to far.

it would be like fighting with a Pig in Mud - both will get dirty and at the end Pig will enjoy the fight- but don't forget to write a mail to banking ombudsmen.

indrajit.tarafdar

from Delhi, Delhi

Citibank — Spoiling of credit rating and non-issuance of statements

Ihave two credit cards from Citibank under usince September 2004. My credit limits were raised four times after RBI intervention from Rs 55000 to Rs 188000. Due to unavoidable reasons, I was unable to make minimum payments between July 2008- Octpber 2008. Their collection calls continued during this duration and stopped when I made a one-time payment of Rs 111000 on 30 Oct 2008. However, in Feb 2009, they reduced my credit limit and confirmed having reported the same to CIBIL. Now since last two months I have not received my statements like many times in the past.

Due to non-disclosure of their staff, I am unable to get any response /understanding as to why my rating was lowered due to four months' bad performance. I have now used up limits as indformed by them earlier today vide a phone call from their Gurgaon office's number[protected].

They are also sending me promotional emails inspite of having confirmed in 2006 against doing so. Additionally, they have also declined me a Jet Priviledge Credit Card due to "our policy of not issuing more than two credit card accounts to one person". (For this fact, I don't have any written communication - justsome telephonic calls made to their customer service number[protected].

Please advse what to do.

Angy

from Mumbai, Maharashtra

Yes, thats exactly what I am planning to do. The charges are not that high as the amount carried-forward was very less (thank god)! I am paying them and closing this card soon!