Citibank Complaints & Reviews

Please approach the Consumer Court, I believe Justice may be delayed but not denied.

Phone No.'s from which threaten had given :[protected],[protected],[protected],[protected],[protected]
Mr.Harshit phone no.[protected]

my loan account No.15930492, I cleared my loan and required NOC. my phone No.[protected] citifinance.

I am also recived frquant call from [protected] but no buddy speaks.

Since 30th March 2009 till date I am receiving Misscalls from [protected] and when I try to contact caller disconnects . really this is a mental harrashment, I do also register my complaint to Indian consumer complaint forum to take necessary action against such notrious agencies.
Mahendra Uttekar

Same thing is happening with me.
Now after reading this blog I came to know that it is Citibank DSA who is calling.There are to numbers from whom I get missed calls every day.
Immidiately after that, they call me on landline & nobody speaks.
This is a mental harrassment.
I was planning to lodge a police complain about this mental harrassment.I dont know what to do.
I have settled all the dues of Citibank & closed the card.
After closing the card also they were calling me.Once I clarifed everything that there is nothing pending from my side & one fine day they said OK.A
After or months this missed call harrassment started.
I really do not know what to do.

hi its the same thing with me...they keep calling and nobody speaks and they give miss calls too !
the other numbers are ending with 300 / 800 / 900 very disgusting the whole thing. Even though my payments are very regular and on time !

Dear friends dont worry I have been also the vitim of same had to invest 1200 rupees as bribe to find out the location of the number which got traced out to Citibank Office at Mahakali Caves Road, I will be going there on wednesday to settle this one to one. Seems like they tell you that this call is being recorded for qulity and but there is no recording of the same. All those who wish to join me are most welcome to meet at the following address

510, Floral Deck Plaza
Mahakali Caves Road
Chakala
Mumbai-400093

This number [protected] is giving me blank calls too! Cant someone do something about it??

Personal — for separation

i am rajni sharma residind at krishnapark i am tottaly disturb due to my husband behaviour i need sepration reason being i am not satisfy with him lifystyle he also beaten be also my my kids suffring copy of that mail also submitted in delhi women cell .

For mee too

Hi,
I am getting calls from citibank for loan repayment which i have never taken from any of the banks. I have not even applied for any kind of loan on any banks. Everytime they call me and ask my name my DOB and confirm some FRAUD address which doesn't exists. This is going on since 3 yeas, i am realy feedup with this calls

Citibank/Credit card — Agents Behaviours

Dear All,

The below complaint sent to you on behalf of my mother the credit card holder as she is old lady.

As mentioned above :
The owner of the card : Eptisam Aly Yehia Aly.
Citibank Card: [protected].
Country : Egypt.

First Complaint:

My Mother the card holder did not receive August 2009 statement , so she asked me to call your respectable call centre to inquire about the reason of that delay that may lead to delay payments and that wasn’t acceptable from my mother side , I contacted them to inform about non-delivered bills ,one of your agents answered me , got my request and promise to reprint and send the bill without any notification of any extra charges ; surprise that call not uploaded on your recording system as after few weeks we did not receive any statements and the new one[protected] issued .

Regarding that I contacted your respectable call centre again to inquire about that delay and really I was surprised that my previous call not documented at your system and the new agent informed me that to reprint and send bill I will be charged 20 le , that wasn’t acceptable as really we did not receive the statement , I asked him to investigate the case at your great system but he astonished me with his answer as robot that my bill delivered and if I need other one I will be charged extra fees with no exception , so I asked him to transfer my call to higher position with more authority to handle my complaint , he did, as my call transferred to Team Leader : Amgad Adeeb who handled my complaint but also we with insist that we received August statement , but with more debating with him , he convinced to send investigation request to confirm the delivery as updated on your system that bill delivered to door man although my mother living at compound with no existence for any door man except securities , Amgad promised to check by himself and feed me back with 3 days .

After 3 days exactly I received call from delivery company regretting about runner mistake as fake delivery and promised to report that results to Citibank to resend the required statement , Amgad contacted me again and apologized for that mistake and bills will be send ASAP.

My mother received August & September 2009 on the same day.

I appreciate if you checked the above complaint as I was surprised from your system behavior as some of our calls and inquiries not updated and that really bad image for great enterprise as Citibank, regardless the bad impact on customers history on your system.

The worst part is your agents behaviors as it looks they did not get the basics of customer service behaviors and rules as step on customers shoes or even be on his side with basic concept (Customer always right) , your agents missing a lot of Customer Service Behaviors that reflected on your image and impacted your reputation specially here in Egypt.


Sorry for not mentioning dates , but I believe if you checked your system you will find some of my calls or inquiries.



Second Complaint :

As previous complaint and non-delivered bills , the 2nd problem raised , as my mother upon receiving her bills she checked the billed amount and description of each , she got extra amounts 24.99 LE repeated twice at August bill with description (PAI OS FAMILY 50) , she contacted your call centre as I was not at home with her to inquire about that extra charges , they informed her that is Insurance fees , as discussion done between my mother and your respectable agent as she did not have any back ground about that insurance or its conditions , she informed that she did not set any deal or sign any contract , they informed her that Tele-sales contacted her and set deal ; fake one sorry for that words but actually no deals done as explained from my mother as actually she received call inform her about new offer for insurance and she was not interested , agent offered her to send the offer via courier to check it , they did, my mother received the offer she did not even check the envelope as she refused the whole idea of insurance .

Crisis started when she re-contacted your call centre complaining from that extra charges and she did not set any deals with any Tele-agent , so they informed her they will submit complaint to concerned departments to check her case and hear the recorded call between her and your Tele-sales , we were surprised when we got the feedback as they insist that the deal done via phone and the amount confirmed to be deducted from her account monthly and that was totally wrong and not happened , even in dreams, and she should inform your bank with cancellation within 30 days from deal date not specified as amounts at August statement deducted twice (27-July& 20-Aug).

As my mother disappointed from your feedback and worst treatment can ever any customer get , she asked me to call your call centre again on her behalf to check that case and to waive that amount as she denied any deal done.

I contacted your call centre , my call received by your agent :Amr Khalil Mohamed Fathy dated 31-October -2009 at 7:30 pm .

Call details as below:

Verification with my mother data , after that I started to explain the case to Amr ; he was in defensive position from the beginning of the call , as I asked him to listen to the recorded call that prove the deal as that is the only clue for that case , he told me that is out of his scope and he is not quality to hear calls , so I asked for alternative to send to them again with my complaint addressed Deny of deal , but he shocked with his answer as he told me that the case almost closed as per first complaint and other department feedback that amount should be paid with no exception to waive it , I tried to discuss with him the problem again and inform him that I am working in the same field of communication and most of time I did presentation and sessions for new comers to educate them Customer Care Behaviors but he neglected my conversation telling me that what I am saying is out of scope of the call , unbelievable, so I tried again to push him to send complaint but he insists not to do anything as case closed and amount due as it is obligatory payments.

Dear All, as above I need your support and deep investigation specially in the second case and did your great usual effort to waive that amount that reflected at August and October statements and I wish you did more effort to choose your representatives as they are the only best tool to keep your reputation that of course beside your wonderful and magnificent products , also I need your action towards Amr as he is a bad image of your respectable Enterprise , I hope that you hear the call with Amr , I admit I was so angry and maybe I said bad words but was intentionally due to his bad behavior.


At the last have you reached that level of neglect and DISRESPECT to your client, that you're telling them to go and dig after his problem and back off your shoulders if he wants his problem to be solved, that he is the one who should call your company to solve it, and that you are no more caring nor bothering yourself with him any more to assist the customer?


BR,

Hossam Youssef

Mobile : [protected]

The complaint is I was holding a card no.[protected]- which has been expired and all the payment was made before the last amount Rs692/- which was paid vide cheque no.361425 drwan on standard chartered in due date. unfortunately we put a application to the bank for the closing of our a/c for certain reason, and the a/c was closed, and there after we came to know ourself that a small amount of cheque of citibank was issued which may be not encashed -this we came to know through the the statement recd from the bank- immediately I feel to ask your bank for the same to collect the same from my office or to deposit in your bank(Remember I did not recd any call from your bank for the same)- the reply was not good they started charges for Rs.300/ extra, ok I told them to pl send the statement to make payment but till date no statement was recd only messages are being recd for making payment which has been gone up to Rs.1341/- why all this --now kindly note the credit card has been expired/closed- and if you want your payment kindly send your correct amount-show your genuineness be a good bank-waiting for a favourable reply.
thanks

I have been charged for the amount i never used.

i had citibank silver credit card I have been charged for the amount i never used.

Dear Account Manager,

My name is Vishal Mourya. I am CITI bank credit card customer.
I was offered Health Insurance from your side during January 2008 saying it’s free and i would not be charged any amount for this insurance. Despite my asking for any hidden charges i was told this is free. But As the statement came i was charged around Rs. 14000.00 for this Health Insurance.
I called to your customer care immediately and complaint for this event and said them to revert back this amount back in my card and told them i am not going to pay this Insurance card amount. They agreed on my argument and assured me to revert the amount.

But in next month i was again charged for this amount with added interest in that. I called again customer care and again registered my complaint. But nothing happened and i kept on getting statement and calls from your credit card department for the amount to be paid with added interest.

With my repeated calls to your customer care i have also given written application to your bill collector to revert back my all amount with interest. I have the copy of written complaint made on 15/11/08 to your branch manager.

Now despite doing complaint many times nothing happened and i am still getting calls from your credit card department to make the payment and my amount is increasing with interest day by day.

Now i am getting mentally harassed by this act of CITI bank credit card department and i want CITI bank to revert all amounts as soon as possible with all interest.

Please make sure my payment get reverted and i don’t get any further calls from your credit card department.


Card Details:

CITI bank Credit card number: [protected]
Customer care complaint number: [protected]

Thanks,
Vishal Mourya
101- A1-A, Mahalaxmivihar, Vishrantwadi,
Pune
Mob: [protected]


.

Hi
I have been wrongly charged for some of transactions which I have not done. I am being charged an amount of Rs.40, 000 including interest for late payment. I am not sure how can this happen. I never lost my credit card nor I gave it to some one. The only justification Citibank is giving is that I was in Canada when this transaction happened and all this merchant outlets are in Canada. I dont know how to prove thatI never did this transactions.

Please help

Regards
Manjesh

I am the satisfied user of Citibank Credit Card.for past 2 years am using the card only for Indian Oil Patrol Pumps. Reason is that my credit limit is only Rs.10000/-., which do not purmit me to buy any good products offered by many mfgrs. I have requested at CC phone lines but of no use. First of all, we never demanded this card. This was issued, when I purchased my Esteem Car 4 years ago.
My only complaint is that the credit limit to be increased to Rs.50000/- min, otherwise there is no point to continue with citicard. I am also using HSBC card which has got the limit for Rs.72000/-.
Hope you will understand my view point. Kindly revert for the said complaint.

Regards !
Abnesh

Dear Sir/Madam,
I am the life time member Citibank card holder since 2000 and regular payment makster since the period. My transaction for Laptop purchase I have to use Citibank and payment for minum due for the month I have paid less Rs. 150/- where within the due date due to shortage of money inthe account.
But citibank charge late payment penalty on RS. 150/- amount RS. 450 toal. Please give me a legal
guidance whether a consumer is regular payment master and once the payment made wihtin due date
Is it legally agree to pay late payment charge against payment made.
Please take necessary action as I am not satisfied with the service they provide for the last 2 years.
Thanks,
Yogesh Nair M-[protected]
Mumbai

Dear Sir/Madam,
I am the Citibank Card Number [protected] and i am not using the card first of all close this card. No transaction form Citibank Card. But citibank charge late payment penalty on RS. 19806/- amount .
Please take necessary action as I am not satisfied with the service.
Thanks,
Rakesh Sharnagat M-[protected]
Nagpur

Citibank Na — Daylight Robbery

Hi,

Citibank Has charged me Rs 200.00 on 10th August 09 without even informing me that they would be taking the money out as a renewal charge.

Secondly, they have also dishonoured my cheque because there was insufficient funds due to them withdrawing Rs 200 & then they have also charged me Rs 250.00 for the returned cheque.

When i called up the customer service lady today @ 1:25 Pm, i was put on hold for 15 minutes & then hung up..

Can anyone help me in terms of how to take this up legally as the bank doesnt seem to care about people...

Hoping for a quick help from you guys. My e-mail ID is: amith.[protected]@gmail.com

2 months back I've taken an account in Citibank Suvidha for my salary credit.Where ever thay asked directly/through phone/or any other communication I haven't ever requested for a credit card .
Last week Friday (23rd May) I got a call from Citibank person that he want some information to send the free credit card.Very clearly I told him I'm not interested and don't send to me.Then he started raising on me and started speaking in Hindi which I can't follow, and then disconnected the call.All the time I repeated "I don't want any type of credit card at any cost even free"
And again on Last Monday (26th May) I got a call from[protected] around 11 am asking the same and to him also I very cleary mentioned "I don't want the card and don't send to me" and the call got disconnected.
2 days after 28th May I got a message "Your request for CitiBank credit card has been approved.You can receive it within 5 days" and today the courier person is asking me to collect the card.I didn't accept the card and send him to return it back, with the reason.

These people are specially trained to behave like these to customers ?
Just think, we are in our own pressures of work, family and all .keep on calling and behaving like this and wasting our precious time ...will it make any reputation to the bank service ?
I'm struggling like anything to pay another credit card amount which crossed lakhs, seeking other ways, even loans to pay the money ..These all stories I've told to the people who they called up me regarding credit cards and still they are doing like this way.
Please please please ... let us allow to live peacefully, Its a humble request...

i read this article..and this umber is bugging me sor few months to me as well...they seem to have a dialer which keeps on dialing the number again and again...so many times i have told them on[protected] i dont want any credit card thy keep on calling...within 24 hr they will call and sy that they will send the card...my advice ...put this number in the call screening...your phone wont buzz...they sometimes call from another number[protected] ...all the agents are males and very rude on phone...seems like their team leaders puh them for card sells ...CitiBank has done very bad thing by allowing these people to call their suvidha salary account holders/customers...they are ...some r illiterates..absolutely no respect for you.

be careful with such callers and specifically tell them i don't want any credit cards ...they record calls as i know...if you shy on the phone and hesitate and dont come clear ...they will send yu the card and later u will have to thousands of rupees in terms of joining fees, ..annual fees...and what they sy to you is lie...they do charge you for cards...its nort free..may be free only if you us the card for certain amount in an year ..it could be as high as 50 000 Rs which is not the case always...so you end up paying 1000 s of rupees in terms of fees..just think...y would someone call you to give you something for Free...

beware of this number[protected] and[protected]

I have been getting blank calls from 67394200 myself. I googled the number and came across this post. Good for me. I'll make sure never to pick up the phone from these evil people at Citibank.

Good luck to you all.

Cheers,
Anuj

Citibank — 67194000

I have been receiving constant calls from this number. Atleast thrice a day. I always refused any product that they were offering and requested not to call me again. But they are not stopping calling me. I am fed up of this number. Now they are harassing with missed calls.

I have also been getting calls from 67194000 and 67394200 to buy Citi bank Credit card from the pathetic tele callers of Citi Bank. Several times a day they will call. I have already closed down my Account with them and registered my cell phone number with DND.

Any one who wants to know where are these number of, the Number 67194000 and 67394200 belongs to Andromeda Marketing they are official Telecalling department of Citi Bank and they are located at Kislon House, Chandivali, near Picnic Hotel Andheri-east.

Please do go over there and register your complain with them.

Take Care.. of it.

Ridiculous Calls from Citibank
[protected][protected]

These both numbers 67194000 and 67394200 should be sent to Consumer Forum.

I am fed up by the frequent calls from these numbers.

Citibank is playing cheap tricks by doing these spam calls for which I have never asked for Credit card..
Allmost daily, I am getting bogged down from these two numbers... and Citibak shoudld be sued up for making unwanted calls..

Citibank CEO, President wake up... In the next few days, they have to pay for the number o[censored]nwanted calls they make to the esteemed customers who should be respected.

67194000
I have been receiving constant calls from this number. Atleast thrice a day. I always refused any product that they were offering and requested not to call me again. But they are not stopping calling me. I am fed up of this number. Now they are harassing with missed calls.

I got minimum 50 calls from number[protected] in 2 months asking for new Platinum Credit Card from Citibank. I refused them every time.

Now from last 8 days, I'm getting blank calls from[protected]. Daily I get minimum 5 calls from this number. Even if I call this number from my cell or from other number, no one picks up the phone. It just keep ringing.

But today (27-Mar-2009) is the worst day. I got 20 blank calls from this number. Between 2pm to 3pm, I got 10 calls.

Please suggest me how get rid of this...

Hello Team,

Few times ago I had applied for CITI BANK Credi card, and it was denied due to negative feedback from CIBL, I asked CIBL to provide the info then they asked for contract no which has been provided to CITIBANK.

Currently I holding two credit card, and I have no due in any of the credit card, still I dont know why my name on the list of CIBL.

Proably out of my knowledge I have a bad relation with any bank, and I dont want to make bad relation ship with any bank, I want to correct it.

Thats why number of time I asked CITI BANK to provide the contract no, so that I can give that contract no to CIBL and then they provide me the name of the bank with I have bad relation and I go to correct it.

However CITI BANK is denying me to provide that.

As per RBI rule Bank should provide that info to customer, so customer can improve their relation ship with any bank and he will not have any trouble in future.

Request you to please help to solve my query asap as I need to apply for home loan as well, and I will not get home loan until my name removed from CIBL list.

Regards,
Sandip Rathod.

Can we file a police complaint against City bank for this...
I am getting blank calls from the above said numbers 1 every hour since morning!

City Bank Card — don't know when i use citibank credit card

dear sir i never use any credit card but recive sms for pay aprox 33781rs from citibank
we say to C.R.O to show me for my uses but they cant respons and send sms evry week with panelty and other charges

MY CREDIT LIMIT IS 86000 AND MY CREDIT CARD NUMBER IS [protected] MY NAME IS ABHIMANYU DUTTA



BUT FOR THE LAST THREE MONTHS I AM NOT ABLE TO USE MY CARD . I HAD CALLED CUSTOMER CARE BUT THE ARE OF NO USE ...ON MY STMT MY AVALIABLE CREDIT IS SHOWING AS NEGATIVE 2, 44434.07...NO ONE IN YOUR BANK HAS ANY ANSWER FOR THIS PROBLEMS.. I HAVE ALREADY SENT AN EMAIL ALONG WITH A SCANED COPY TO CUSTOMER REDRESSEL MR C.KRISHNAN, ED, R.B.I, CENTRAL OFFICE BULIDING, SHAHID BHAGAT SINGH ROAD MUMBAI 400001 AND MR DEEPAK CHIKHALE {PERSONNEL} R, B, I



{RESERVE BANK OF INDIA} AND {CONSUMER COURT NEW DELHI}.



ABOUT THIS HARRESEMNT... I AM TOLD THAT I HAVE TO PAY 244434.07 TO CITI BANK WHICH IS NOT AT ALL TRUE... I AM MAKING MY PAYMENTS ON TIME ON MY DUE DATE...YOU WOULD GET A COPY OF MY COMPLAINT A S A P... FROM CONSUMER COURT {NEW DELHI AND I AM SENDING A COPY OF MY STMT AS AN ATTACHEMENT TO YOU...

ravichandra mohan.k


i took the credit card in the year of 2005, and i used the total card amount of 21, 000/- and paid some amount. after that i asked the manager for settlement.and i got the settlement for Rs.24000/- and manager gave me the settlement letter and collected monthly 2000/- @ 12 months, all these amount i paid through cheques and 3 times cash, i have all the bills with me, Astonishingly after 4 years, i got a mail from your bank that i am due to ur bank an amount of Rs.33, 300/-.

Hence i am bringing to your kind notice that why, your bank managers create panic situations to the customers, i am going to file a deformation case against the bank for 10 crores compensation, why because, how many customers are facing this problem through out India, is this the way of running banking institutions? i will proceed through Human rights commission, and other legal actions against the bank, if my problem is not solved

Regards

K.Ravichandra Mohan
Adovcate High court of A.P

I Have already spoken to city bank many times s never applied or received a credit card but did complaint to city bank when received a statement. My parents as well had a word with the and they said they are investigating as card was applied on Feb 2007 which makes me non-eligible for the card as my Date Of Birth is 19 February 1988. When called today they said that the credit card acct is closed and still in investigation as card cannot be applied at a age before 21 years.I have also lodged a complaint at the Walkeshwar police station as citi bank kept calling my old grand parents and abusing and harrasin then on calls and by visiting them to threaten to make a payment. I am 9 months pregnant and had applied for a personal loan from Fullerton bank but city bank informed informed them that i am a defaulter and not to process my loan. Please look into the matter personally s I had applied for the loan for my delivery.
Contact Number [protected]. Mitchell Pulinthara.

Hi,

My credit card was hacked and some body stolen 1,02,000/RS from my account, i was reported to city phone officer with in 10 minutes.

till they are saying that once merchant has claimed then only they will start the dispute process. It's clearly showing that some body has done 1,02,000/Rs T/xs with in 10 minutes.

I'm worried like any thing about this process , kindly help me to resolve the issue.

If i have to lodge a legal complaint kindly guide me on the same.

i have applied first citizen citi bank credit card but you people are rejected i want reason and way i have purchase 7000 + amount why review my application my name

jayakar polisetty
ref no-[protected]

Myself chalwadi parshuram from pune.Once i used ur credit card & swapped on petrol pump of RS 500/-. (10 yrs AGO).But i never received ur any statement regarding payment.I received ur letter after few month with RS 2000/-.At that time i contacted to customer service, but no response not received.Pls guide me.I want to do settlement.Pls contact me on [protected]@rediff.com ([protected])

My self Chandni jha and my issue is l have submitted my document to your executive for credit card purpose. Now if i m calling them for status no is answering my call and i m calling him since afternoon but till time no one is answering so kindly revert me and my number is [protected]

Date :20/12/2014

To,
The Manager,
Bank


From,
Name : PREMKUMAR S
Credit Card : REWARDS CITI Bank
Credit Card No : [protected]
Date Of Birth : 17/04/1981
Valid Dates : 11/16
Address : No.43/1, G. Floor, I st Main,
Sakammagarden,
Basavanagudi,
Bangalore-560004.
Mobile number : [protected]

SUB: I am not aware of annual fees of 1000 Rs. Fort first year

When I am get the credit card, at that time your representative told me first year full free card second year onwards u want to pay the annual fee and also he intimated to me after one year our customer care people will ask to me you are going to continue or not based on that only second year I want to pay the annual fee. Now you are cheating to me u are asking to pay the amount of 800 Rs.


Regards
Premkumar

Citibank — Mistake in account holders name

i recently opened an account in citibank, submitted all documents including employee identity card, adhar card and pan.but still my name is printed as SUDHEEP instead of SUDHEER.its not my mistake so its your responsibility to rectify it

To,
Citibank,
This is to inform u that somebody has Mis-use of my credit Card online of
Rs 12999 on 28 jul 2010 at around 3pm using my credit card details was made on the website ie on future bazar.com. I received an alert SMS for the same, as i had not done these transactions i was shocked and immediately called up citibank and spoke to mr shushant from customer care and informed them about this fraud transaction and requested them to hold the transaction & block my credit card.

so kindly do this at the earliest...

AND PLZ CONTACT ME ASAP...


yours faithfully,
shaikh julluma
[protected]

With due repect I state that my car is financed with your bank (citi corp maruiti finances( Citi Bank) My car no DL9C D 2944 In the name of Mahesh Kumar chattani The Loan No of the car is CEJ[protected]

THE HYPOTHECATION LETTER RECEVED BY US IS MISPLACED SOMEWHERE. KINDLY ISSUE ME A FORM 35


THANKS
MAHESH KUMAR CHATTANI
J-53 WEST PATEL NAGAR
PH [protected]
D O B 7 AUG 1957