Citibank Complaints & Reviews

suvidha banking — Eshopping

I must say citi bank has the worst service possible!!!
none of my issues have been addresed till date!
I have a suvidha bank account, i tried to make a purchase using the same but the card did not work in the shop...so i made the payment using another card of mine.latter on i checked and realised that the amount had been deducted from my citi bank account!!!
I have registered complaints a number of times but none was adressed!
I still have not recieved my cash back...
I have no clue where the same has gone as the mall where i made my purchase made me clear that the money was not recieved in their system, but i hv till date got no response with citibank.
Most horrible service provider!
Customer care service is horrible...
it seemz all dumd fellows are handlening the customer service!!!
it is a slaried account...else i will suggest evry one to saty away from this bank!

Hello Tanisha iam also the victim of same kind of fraud that has been taken place on my Citibank Credit Card and also its same kind of payment towards BHARTI CELLULAR LIMITED and RELIANCE INFOCOM. Total fraud done on my card is Rs.45000. Bank has also told me that its a secured transactions. I told the bank that iam not going to make any payment of these transactions and i will make a police complaint on this. Tanisha can u please get in touch with me so that we can have update on each others happenings. Even iam really worried and afraid on all these happenings. Please mail me at dharmesh.m.[protected]@jpmorgan.com
Regards

Hi,

I am facing the same problem. My Citibank card was debited with 2 payments of Rs 25000.00 each to M/s Bharti Airtel Ltd (MCHEK).

I have put it up with Citibank in a customer decleration form. But am a little wary, after reading your story, that they will do anything. Lets see

Lets all get together and ask banks to have PIN number typeid in while making a transaction in either credit or debit card. This would save thousands people from fraud transaction and thier hard earned money. Banks made the agreement in a such a way that all theprofits generated from use of the cards are their and all the liabilities for fraud iswith customer

I fully agree to this

In my statement i am gertting 2 entries for same reference number

When Asked they say you must have refreshed the page

The entries with same reference number appearing 3 times now (3 x2 = 6 entries)

There is no way to talk on this in persons (as informed to me on telephone)

I cannot process by BPL mobile bill payment through my Master card. Earlier there was no problem and now it is giving the message as "Unsuccessful Transaction Invalid Authentication at bank".

what is the problem? pls specify.

Thanks.

noyhing more

Citi Bank have clear intension to cheat small investors, credit card holders and personal loan borrowers. They only tell and understand about there problems and difficulty but will never try to understand customer's view. I had a credit card of Citi Bank, and there was a difference among us for small amount of Rs 8000.00 due to the mistake of Citi bank . They have admitted the mistake over phone and mail but there correction process took around eight nonths, still bank excpects from me to make late fee and interest charges. I refused to do the same to Bank, so now Bank collection executive Mr Narendra has started new way of harassing me by continue calling from tel no[protected] on my mobile and landline phone. I am planning to approch to local Police for help.

me to faced the same problem with Citi bank personal loan. Even though i have pre closed the Personal loan...they are asking me to repay after 5 years to again pay the remaining balance.
This is ridiculous...i am planning to go to consumer court...i have all the proofs with me...
I am just waiting for them to approach me and at the same time i will complain.

sir, My name is Lalit Lamba, i had finance one bike Hero Honda Passion for 3 years from citi bank in the month of October 2006, and i was giving installment properly but after 2 and half years when my installments are about to finish no one is coming to get the cash from my home, coz i have some propblem in my bank account so i was giving payment by mode of cash to your executive, but last few months no one was coming to take the remaining balance, i did not have ur no. so i can call you sir pls help me in this regard and i want my NOC pls do something for me, reply pls. my mobile no. is [protected]


My loan Ref. No.. is 9920655

installment per month 1444/-

pls sir help me soon

Citibank — Receiving calls from CITIBank despite closure of credit card with full and final settlement

Dear Team,

I was holding 2 credit cards 1. [protected] & 2.[protected] and closed as full & final settlement with the following reference numbers 1. [protected] & 2. [protected], Despite that I've been receiving calls asking to make payments although the payment was done on 12-Mar-08.It is really disturbing to answer atleast once in day about the closure of the account, request to really sort out this issue at the earliest.

Thanks and Regards,
Sathya Kumar.
[protected].

City Bank Credit Card — Settelment made in 2004 but still Notices

Iam B.Krishan Kumar from Hyderabad. My Credit card no.[protected] from CITY BANK.
I was used Credit Card from CITY BANK in the year 2002-04. But due to some reason i have made full and final settlement in cash for Rs. 8000/- as on 12.02.04 from Focussed Solutions Inc Somajiguda Hyderabad. I have Payment receipts and the letter from the CITY Bank.
But still im receiving the Legal Letters from the City Bank. I was just shocked. So many times i have called to City bank Globle Office chennai. where i contacted with Ms. Aarthi and so many other employees, i have send so all the details to the Office. but still they are unable to solve the proble.

I request you to please invlove and help me. Kindly advice me to how to solve the problem.

Thanks and regards
Krishna kumar
[protected]

I have the same issue, even i have received the settlement letter and have all the e-mail exchanged for the same. I think the last resort would be to Approach the OMBUDSMAN's office at RBI.

These dickheads will keep trying to pull some money for the rest of our lives.Now we need to pull up our socks and get the help from lawyers and know all the rights as a customer.

I have been asked by Citibank to pay the maount for last 5 years for the transaction that I have never done. They don't have any charge slip against those transactions to sent across. And after sending the customer declaration form they told me that they will do an investigation after 5 year, they are telling me it is too late for the invetsigation and i have to pay the bill.


ANY ONE KNOW WHO CAN HELP ME IN THIS REGARDS. OR REFER AN ADVOCATE FOR ME IN MUMBAI

I had a City bank credit card in the year of 2001 my card no was [protected], I had setteled full & final payment of 1000 rs in 2001 in baner office pune.Still on today i am receivingbalance statement of this card, From 2002 i had mailed lot of time on these subject, Mean time this issue was sorted out but now it is again coming which hesitating me., Pl look in to the mater, Lastly i have option of consumer court
Makarand Ambekar

HI,
For this legal latter, firstly ask with bank - sattelemrnt latter issue by bank or not ( just mail them all document and save a copy of aknowladgement ), if bank say yes, then call to Advocate with is mantion there . And tell them And show the closer document to him, if they are not agree, so tell them to file a case agest you, and when you get the date from court, you can show the document to court,
Then can do any htink in this case .

If you need some help then mail me at [protected]@yahoo.com

This is to inform you that my mailing address has been change to [protected]@gmail.com

I hear by request you to consider the same and make necessary changes in your record.
And kindly send my monthly credit card Estatements to above email ID.

kindly look into the above mentioned matter and do the needful and obliged

Regards
Gireesh
[protected]

This is to inform you that my mailing address has been change to [protected]@gmail.com

I hear by request you to consider the same and make necessary changes in your record.
And kindly send my monthly credit card E statements to above email ID.

kindly look into the above mentioned matter and do the needful and obliged
CARD NO : [protected]

Regards
Gireesh
[protected]

SBI CITY CARD - Hyderabad — Wrong Billing

Hi ,

This is Santhosh From Hyderabad. From last 10 months onwards i am using the SBI Credit Card.
My Card No is : [protected]. I am facing the problem like wrong billing.

Two months before i have purchase one laptop using my sbi credit card. After that i request
for customer care to convert that transaction into EMI. They won't convert that statement into EMI.
After bill generation i surprised, because of billing. Immediately i call to the customer care and i
ask , why that transaction is not converted into EMI. They simply said you didn't raise the request for
conversion for that transaction. They are asking like, do you have any reference number for request raising.
For that, i didn't ask the reference number for that request.

Any way Cutomer Care pepople give one suggestion. The suggestion like SBI Will provide the loan facility
for clearing the Outstanding. For that i agreed and raise for that loan. After 15 minutes, i again call to customer
care for cancellation of that loan. At that time they promised like Cancell the Loan.

In the next month, again i surprised the Bill. Because they won't Cancell the Loan. I didn't get any
DD for that Loan. But customer peopole says that Some Person RAO has taken the DD. But any way for this cancellation
it takes minum 6 months. Upto 6 months it will be appeared in the Statement, like that they are said.

After fighting with Customer Care, they promoised like we are Cancell the Transaction. After the next month
bill again i surprised, still that transaction is there in statment.

Finally i am irritated with the SBI. Upto know i don't know how much interest they are charged.
Please give me an suggestion.
Thanks & Regards,
Santhosh Kumar Nunna,
Cell : [protected].

Don't wanna reveal — Collections Agent Uncultured

There is a person named Latha in the Collections Department, who used filthy, abusive and unacceptable language calling up my home. She has also told that i have not made any payments for the last 4 months...Even though i pay after the due date...i have ensured that i pay the minimum due regularly...

The needs to be taught a lesson.

If someone responsible is reading this email...request you to take stern action against such cheap ...

Citibank — I don't hold any citibank credit card still getting Payment due alert from citibank

Hi,

I don't have any citibank credit card. Still every day i get Citi-Alert SMS from citibank as follows:
"Dear Customer,
Your credit card payment is due for Rs.5423.17. Plsmake the payment immidiately or call at (Toll Free)[protected]. Pls ignore if already paid."

Several times I tried calling [protected] but it says this line is currently busy or not available.

In this regards, twice the customer care executive called me and asking for somebody called "Srinivas". I informed that the mobile number is wrongly registered with Srinivas's name and i don't hold any card. Still i'm getting SMS o regular basis which is very much irritating to me.

Helpdesk IT &Consulting Services — Credit card Application Statement

Hi, My name is gayathri actually i applied for credit card at HSBC and my application number is 6015636 and Mr. Rajender (sales executive)collected my documents and photo. Home verification and office verification was over but still now they doesn't inform my status.

Regards,
gayathri
[protected]

i have an citi bank Account No. [protected], Debit Card No. [protected]
This is salary account with zero balance and use any ATM facility
i use this card in SBI ATM and withdraw Rs. 500
but balance was deducted from Rs 520

tell me, why more Rs.20 was charged

i have an citi bank Account No. [protected], Debit Card No. [protected]
This is salary account with zero balance and use any ATM facility
i use this card in SBI ATM and withdraw Rs. 500
but balance was deducted from Rs 520

tell me, why more Rs.20 was charged

Dear Sir

Please note i had lost my c card on dated 23 August' 08 that day i have blocked my card at the same time i given request for reissueing for card and i got the same but i did not any transction from my card so why i pay Rs. 27800.00 please investigate who miss use my card i will not pay any single amount
card no: [protected]

Please check your end

Rgds
N N Pandey
91 [protected]

Me too receiving msgs like that... asking for outstanding payments and want you to call on that said no. [protected].

As i personally hold 2 Citibank Cards with a very high credit limits, i seriously was shocked to see that message on my screen as it was asking for outstanding payment balance in lacs.

but seriously saying this is completely fake and its kind a racket going on in Delhi which give consumers a threat of higher outstanding amount and want them to call on their phone no. and may be they would ask your credit card no. and your other details mentioned on card and may misuse your card.. so beware.

what i did in this case is written in my blog at http://blog.sanyoinc.com

guys this is not for my publicity but just want everyone aware of credit card threats so people could protect themselve from these kind of speculations.

Yogesh Munjal
www.sanyoinc.com

tcs kohinoor — fi problem

really disappointed with my apache fi...aft moving the bike few km petrol supply prob starts...very worst performance

Citibank — Citibank is not working

Citibank is disturbing my vagina

Hi,



My account [protected](Salary Account) came to effect from April 2008, and my salary account was changed to a normal account with out intimating to me in July 2008, which I came to know when I spoke to Ashish (Citi bank Associate) today 15/10/2008. At the time of opening the account, I was told that you can draw money from any ATM and it will not be charged. Now I am seeing that there are number of service charges. Please look into my issue ASAP and advise me whether I should continue this account or not.

You can reach me on [protected]

Credit Card — Correction of balance transfer & service charges in bank record.

November 8, 2008


The Manager
ICICI Bank Credit Card
New Delhi

Subject : Correction of balance transfer & service charges in bank record.
Card Ref. No : [protected]

Dear Sir

I had taken balance transfer of Rs. 29100 on 17-09-08 in favour of HDFC Bank for three month on 0% interest. As per this scheme it is suppose to be charge me processing fees @ 2% + @ 12.36% (service tax ) i.e. Rs. 654. When I received the credit card statement and noticed that bank have charged me Rs. 1452.09 as processing fees and service tax Rs.179.48 and principal amount is also not appearing in the statement. I thought that by mistake bank have debited this amount to my account. When I called up their customer care on 08-11-08 they told me that charges is related to Easy balance transfer @5% +service taxes for six months. I told the person there is mistake in processing of my balance transfer request, which will create me problem to pay back your money in six equated EMI and high charges of Rs.[protected]. But the person was not ready to listen me and sort out the problem.

If you will check your record that this kind of balance transfer I am taking on regular basis and very much familiar about the scheme & charges.

Kindly do the necessary correction in your record to help me to pay your money smoothly and to maintain good relation.

Thanking you.

Yours truly.


Ashok Dudeja

Flat No-164, GH-13
Paschim Vihar
New Delhi-110087

Mobile No=[protected]

Citibank Credit Card — billing problem

sir
am holding a citi bank credit card. once i done internet tranction with that card but i thought that tranction for one time only. but it comeing every mouth. many times i try to call particular dept but i cant reach them so i request concern dept kindlly cancel particular internet bill in my credit card

thanking you

K V RAJESH REDDY
CREDIT CARD NO [protected]
MOBILE NO[protected]

I have been asked by Citibank to pay the maount for last 5 years for the transaction that I have never done. They don't have any charge slip against those transactions to sent across. And after sending the customer declaration form they told me that they will do an investigation after 5 year, they are telling me it is too late for the invetsigation and i have to pay the bill.


ANY ONE KNOW WHO CAN HELP ME IN THIS REGARDS. OR REFER AN ADVOCATE FOR ME IN MUMBAI. please mail me to [protected]@yahoo.com

Citi bank is the worse bank and their systems and staff is even worst, I had a citi bank credit card which i surrendered/closed in 2004 June and now when i applied for home loan they came up with a huge outstanding on that card, This is after i receiced a confirmation letter from bank that card is closed...
Highly rediculous and unethical, unhealthy pratices adopted by bank and their staff members...

Definately i m going legal against them.. they cant take customers for a ride like this..

Citibank Credit Card — to know payment outstanding if any

i want to know my citi bank visa credit card status..no.[protected] holder name..ishani gupta valid upto...06/11

Ref : CITI BANK Visa Credit Card No. - [protected] of Jay Bhaumik
Sub : Unfair charges levied by Citi Bank



Dear Sir/Madam

It is indeed a great amount of dissatisfaction and discontent that CITI Bank has debited/charged something iniquitous in my Credit card account, despite having more than 8 years of strong association and without having a single record of cheque bouncing.

EMI Payment (availed 37EMI @ 8390/pm option) of a particular month got delayed because of my family problem (somebody fell sick, had to move to Hyderabad for treatment).

Subsequently I released two EMIs together Rs.16780/-(to avoid penalty and interest), even after that you levied charges in my account. You went on charging month after month relentlessly, which mounted up to Rs. 4110/-. Despite giving repeated phone calls to your customer support no corrective action taken.

Being a responsible citizen, I am paying the entire amount thru below mentioned cheque to normalize the account on protest.

I am ashamed to write this mail to you and be rest assured that subsequently I shall be refrained from making further transaction with CITI Bank post clearances of aforesaid EMI tenor.

Regards
Jay Bhaumik

Credit Card — ECS deposited before due date

Dear Sir/ Madam,
My name is Pravin Parmar.My credit card No is [protected]. As per your advise, I have converted some of my dues in ECS so that I can save interest charges.I have received SMS from you on 02/03/09 at 2.54 P.M that my payment towards your bank is due on 04/03/09.Please note that this is ECS & according to my best of my knowledge, ECS has to appear in customers account only on due date & not before due date.I am enjoying this facility for other bank also, including Barclay Finance. But no one is depositting ESC before due date.But in my case ECS has been deposited by you twice before due date & thats why unnessarily I had to bear a loss of RS 1400/
Please look after in to this matter & reply immedietly.
Pravin Parmar.

Citibank made two deduction from my ICICI bank account
Details are
14th March Amount - Rs 11895/-
24th March Amount - Rs 11895/-

KIndly tell me the reason soon.
I dont understand who authorized citibank to deduct the payment using direct debit on 24th March.

I am not going to pay you for April 1st EMI since you have already deducted the amount.

Citibank — HELP!!!!!!!

Dear Head of Customer Care,
May I implore you to please read and understand this request and DO something about it immediately.
I had taken a loan from citibank 3 years ago. I have been paying my EMI as and when I had received my monthly statement. very often the monthly statements would reach me after the due date. As a result a late payment charge + other charges were being collected. At times I hadn't even received the monthly statement. I have been charged Rs. 300/- per statement when I have requested for one. I had been to the Kolkata office and soke to the manager. He assured me that he would help. I applied for a reversal of charges which amounts to a couple of thousands of rupees. I had written a letter to your office in Chennai. I received a reply that my data was not available on the database in Chennai. There are a few more EMIs to be paid. I am willing to pay them as EMIs and not as consolidated amounts as told to me by phone. Can you arange this PLEASE?

I want to know my card payment due status and credit limit avilable as on date. My Diners club No.[protected]

Citibank — Monthly Transaction Error

I have done a investment throught mutual fund for which every month a transaction goes to the mutual fund throught SIP( Systematic Investment Plan) from Citibank. But on 11th May 2009 Citibank made 3 transaction instead of one and thrice the amount has been deducted from my account.
I filled a complaint about this to Citibank but didn't received proper update regarding this. Every time I called up I have to wait to speak to the senior executive. I spoke to Mr. Harpal and he said he will contact mutual fund office and will give me a call back but till date I haven't received any call back.
I contacted my mutual fund office and asked them about the same but they said that they had received the transaction only once & they even delievered the statement of the same. Lastly I got a call from Ms. Preeti from Citibank who informed me that of my transaction 1 has already been debited in my account and the 1 transaction was of November 11th, 2008, which is not correct because of 11th November 2008 the amount was already been deducted from my account.
Please do the needful ASAP.

Citibank Credit Card — FRAUDULENT BILLING

I had a citibank credit which expired in Oct 2006. I cleared out my bills before even it expired, as i was going abroad for a long time and wanted a clean credit record before leaving. At that time itself, i placed numerous calls asking and requesting to close the account, but no steps were taken and I was asked to call from one desk to another. I was pissed of with their attitude and customer service, and left India then.
I came back to India sometime back, and i get a correspondence from them through an email telling me that I have defaulted one making payments to some interest and late fee charges that they have bene charing to me for past 3 years and want me to make payment for them. This is completely unacceptable. Anyone with any suggestions in this regard.

Subject: Information about Aditi Lad Expired.

Respected Sir/Madam,

This is formally inform you and requested you that I m Abini Lad. My sister might (aditi lad) have a citi bank credit card no. ([protected]) we don’t have any idea about that credit card but now she is expired on 27 feb-2009 my self provide her death certificate around 20-22time citi bank branch fort & lower pare as well as bank employee also meet at parel station & take form me (abini lad) that death certificate Xerox copy after that he promises me will never ever call u family & u about your sister(aditi lad) payment.
I am abini still studying in F.Y.S.C in SNDT College in churchget & staying also in college hostel m working part time job in one of Privet Company as a data entry job there I get only 2400/- in month so I can’t pay that amount at all my daddy also retired parson when aditi expired after that my mom dad both shifted in my native place because we three people depend on my sister only! & second thing wherever we was staying first in Kohinoor com. In Dadar there now staying Mr.bhoja he complaint agents your bank recovery boy because they told that recovery guy here not staying lad family after that also they visiting again & again that’s way he complain in bhoiwada police station that guy name I think subhash & his no.[protected]. your citi bank fort branch manager only told me once customer expired bank don’t have any authority to ask for payment & visit customer place but now she is no more we trying to forget her but your bank people not understanding are problem. My dad is hart patient.
So last my humble request is that please don’t visit again & again that dadar add because that Bhoja family very upset on my family whatever problem have to discus u can call on [protected] on Sunday 9.00am to 3.00pm because I m studding & in my classes cell not allow i[censored] want to contact me send me mail also on this same id.
Thanking you.

Your truly
Abini Lad.

reg.out standing loan amount

Citibank/ATM — ATM isn't working

Greetings.
Hi there.i am using an ATM (Indian oil ) which is not working now a days,whenever i try to withdrawal some cash there is an error pop up every time "Invalid transaction" . I am very tense because of this ,please issue me a new card because i didn't receive a original INDIAN OIL card.
500 rs also has been deduct from my account i don't know why? I[censored] need any other information please contact me.

Second thing I also want to update my new address as:
"Gaurav Panwar c/o Deepak
C-60 Lohia Nagar Shanti Bhawan
Ghaziabad"
Phone No- [protected]

My old address was: "Flat No:304 II floor
Plot No: 139 Indirapuram
Ghaziabad"

Please look into this as soon as possible.

Hi Sanjay,

I have send so many reminders but, I am unable to get any reply from your customer service and your collections department.

Best Regards,
Himanshu

"himanshu.[protected]@gmail.com" <mehta.[protected]@yahoo.co.in> wrote:
fifth reminder :-Mr. Ajay Kumbhar at[protected] is not picking up his phone, i have tired 100 times..

can you freply to my below e-mail?

"himanshu.[protected]@gmail.com" <mehta.[protected]@yahoo.co.in> wrote:


"himanshu.[protected]@gmail.com" <mehta.[protected]@yahoo.co.in> wrote:
FOURTH REMINDER - AND LAST REMINDER -NEED A REPLY...

"himanshu.[protected]@gmail.com" <mehta.[protected]@yahoo.co.in> wrote:
THIRD REMINDER = AWAITING REPLY !!!

"himanshu.[protected]@gmail.com" <mehta.[protected]@yahoo.co.in> wrote:
Awaiting reply ?????

Thank you for taking the pain of replying to me after 3 years, That to after a formal complain to RBI.

And i am also very grateful full for all your agents resorting to intimidation or harassment (either verbal or physical, against me and my family in your wrongfull billing debt collection efforts, including acts intended to humiliate publicly or intrude the privacy of the credit card holders’ family members, referees and friends, you have also made threatening and anonymous calls and making false and misleading representations. Mr.Vikas/Mrunal Khopakar and RADHA - SHE SAID SHE WAS A SUPERVISOR(I am not sure whether she gave me the correct name) on the phone to my family in India, Nor they are legally inherited for any of my debts in anyway.

I had strongly protested on the wrong full billing, and ideally you should provide me a proper explanation with the necessary, documentary evidence(In the year 2004), But i got no response, As a matter of fact there was absolutely no communication(written or verbal about any outstanding bills or the Interest charges or e-mail alerts send to me) So, I guess you where waiting for the Interest to accumulate by purpose? IF NOT THEN WHY THERE WAS NO RESPONSE FOR THE LAST 3 YEARS?

WHY IT TOOK 3 YEARS TO REPLY ME ?

WHILE ISSUING THE Card you should quote annualized percentage rates (APR) on card products, WHY HAVE YOU NOT GIVEN ME THAT?

INFACT THE EMAIL ATTACHED ALSO DOES NOT STATE ANYTHING ON THE INTEREST RATE?

WHY WAS MY WRITTEN COMPLAINT NOT ADDRESS for 3 years?

WHY RADHA DID NOT GIVE ME THE ADDRESS AND THEIR SUPERVISOR's NAME?


I had sent 3 written register post letters(March'2004), with enclosed Citibank Card - And agreed to pay, I have, surrendered my credit card on account of any change in credit card charges to my disadvantage, and i think i am legally he may be permitted to do so without the citibank levying any extra charge for such closure.
Hence, I am no more a Citibank Customer - Just to remind you on that.

WHY WAS MY GREIVANCES/REDRESSAL NOT ADDRESS PROMPTLY WITHOUT INVOLVING DELAYS, AND NOW YOU HAVE STARTED HARRASING ME AFTER 3 YEARS, WHEREIN I AM NO MORE IN INDIA?

WHY THE Interest fee (grace) period – NOT illustrated with examples ?

WHY WAS THE MONTHLY Overdue interest charges— given to me on monthly and annualised basis ?

WHY WAS THE Billing statements— not send to me periodicly?

Use of DSAs / DMAs and other agents through
unfair practices in debt collection.



Head Customer Care <head.[protected]@citi.com> wrote:
Dear Mr. Mehta,

This has reference to your email dated October 28, 2007 addressed to the Reserve Bank of India.
We have reviewed your account and wish to submit the following:
Our records indicate that we have either been receiving part payments or no payments against the dues every month and accordingly late payment and interest charges are accruing every month on your aforesaid credit card. Please allow us to explain the following:
The interest charges are billed to you in the event we do not receive the payment of the total outstanding, and on all cash advances taken by you. The rate at which the interest charge is levied is calculated on the basis of certain criteria that include your card usage history and repayment pattern.

The Late Payment Charges are levied in the event we do not receive the payment of even the minimum amount due by the payment due date.

· There is absolute transparency in communicating these charges and the methodology of calculation as all our statements carry these details on the reverse. In fact, the details of the charges are available on our website too under ‘Schedule of Charges’
Your February 2004 statement carried a total outstanding of Rs 7445.80/- with the due date of 17.03.2004. We received payment of Rs 4240 vide cheque # 30796 dated March 20, 2004 against the aforesaid outstanding by the due date and accordingly interest charges were levied in your statement for March 2004. The outstanding as per the statement of March 2004 was Rs 9289.72.Against this outstanding we did not receive any payment and hence late payment charge and service charge were levied in April 2004 statement.
Please find enclosed a summary of your credit card account from January 2004 to October 2005. Please note that against a total transaction of Rs 62030.67 we have received a payment of Rs 43598.66 only.
As on date the amount outstanding on your aforesaid credit is Rs 102877.64 due to accrual of penal charges on your card account.
We are keen to resolve the matter and will render all possible assistance in helping you clear the outstanding on the aforesaid card. In this respect, we request you to contact our officer Mr. Ajay Kumbhar at[protected] for any further assistance in this regard.
Should you require any further assistance in future, please feel free to write to us at head.[protected]@citigroup.com. We would be glad to assist you.
Warm Regards
From the desk of Head – Customer Care




Best Regards,
Himanshu Mehta
e-mail Id:-himanshu.[protected]@gmail.com
Hand Phone:[protected]
[protected]
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Best Regards,
Himanshu Mehta
e-mail Id:-himanshu.[protected]@gmail.com
Hand Phone:[protected]
[protected]
Bring your gang together - do your thing. Start your group.



Best Regards,
Himanshu Mehta
e-mail Id:-himanshu.[protected]@gmail.com
Hand Phone:[protected]
[protected]
Bring your gang together - do your thing. Start your group.



Best Regards,
Himanshu Mehta
e-mail Id:-himanshu.[protected]@gmail.com
Hand Phone:[protected]
[protected]
DELETE button is history. Unlimited mail storage is just a click away.



Best Regards,
Himanshu Mehta
e-mail Id:-himanshu.[protected]@gmail.com
Hand Phone:[protected]
[protected]
Bring your gang together - do your thing. Start your group.



Best Regards,
Himanshu Mehta
e-mail Id:-himanshu.[protected]@gmail.com
Hand Phone:[protected]
[protected]

Dear Manager,
We are not receiving your monthly statement by last two months.This my complaint please do the needful.

CitiBank India terrorist activities. Detail at http://ukmall.net/undigested/spam

CITIBANK ATM — CITIBANK CHARGES MONEY FOR OTHER BANKS TRANSACTION

This is regarding CIIBANK ATM machine. my name is Harish Arekar and i had withdrawn Rs. 500 on 14th august 2010. And the total amount withdrawn from my account Rs. 1000.
its SAD that the decution ar made like this...
i am really looking for the reply on this matter.

To

Citibank Cards Manager,
Chennai.

Sir,

I am card holder of your bank since 2003. There has been no chance of late payment on any account. Last time in March 2012, I requested for payment through ECS and the form duly filled in and with requisite attachments was sent to your Chennai office in the same month. I inquired through Customer care Center as to whether payment due on 30th April, 2012 should be sent by me through cheque or not. It was told to me that the ECS payment has been made active on your card and you need not send any payment through cheque or cash. An SMS was also requested by to this effect and as result of this request I received an SMS also. So I did not send the due payment. But unfortunately, the ECS could not technically succeed and I was informed after due date to deposit the money in cash at the Branch. I received such message that ECS has not succeeded and on the very next day I deposited the money in cash at the Branch. These facts you can check up from the records.

Though I am not at fault, an amount of Rs. 600 has been added to the next statement as late fee. I think this is an arbitrary decision and it should not have been done without going into the merits of the case. I request that this late fee amount may please be reversed keeping in view my previous record of payment of last 8-9 years. I have sent payment in full including Rs. 600 due on 30th May 2012. Please go through the above facts and consider my request sympathetically and favorably and reverse the late fee charges.

Suggestion: It is suggested that like other Banks, ECS process may be processed four five days in advance of the due date so that if ECS does not succeed, card holder can be advised in time to make payment before due date and no late fee charges are levied. Late fee charges should be enforced in such cases where the defaulters are doing it deliberately and in routine. One or two defaults can be forgiven if circumstances merits waival.

An early action taken in the matter may please be advised.

Thanking you in anticipation,
Yours faithfully,

Rajinder Pershad Jindal
Citibank Card No. [protected]
Regd.Email ID: [protected]@gmail.com
Regd. Mobile No. [protected]
18.05.2012 at 1730 hrs.

How CITIBANK stole my money


I should name this note "How Citibank Stole my Money"
I work hard, really hard and I make enough money to get by. I am not rich by any standards and also have student loans to clear.

Around this time last year a certain amount of money was to be deposited into my bank account from my provident fund office in India. Even after a year, that money has not been credited. Even worse, on further investigation, it turns out that not only has this money not been credited, it was not even returned to the Provident Fund Office. The PF office has written a complaint to Citibank about this (attached picture) but this has simply been ignored.

I would like to understand what Citibank has done with my money. You filthy corrupt take money from the hard working middle class with absolute no shame. These Christmas gifts and offers you are promoting are probably off the money you stole from me in the first place.

What have you done with my money?

Citibank Credit Card — Payment to fraud company being released despite being informed.

I paid money via Internet to vysyaa.in for purchase of samsung mobile galaxy note. There was no confirmation by the company till next day. I checked through net to find out company being fraud. And asked the credit card company to stop the transaction.i m waiting for their response

I have lost my citi bank credit card. i dont remember the card no. my name is jobby jose. i'm from bangalore. can anyone help to block the card. i havent used the card anytime. even the password not set. please help to block the card.

jobby jose
[protected]

Citibank Customer Care Service,

I am holding a Citibank Credit Card No. [protected] for the last 20 years or more.
As far as my memory goes, I have never been a defaulter in making payment.

Last month (February) I got your bill for Rs.981.03 & payment was made promptly
on 4/2/2013. Later after a week I got an intimation that there seems to be some over-writing
on the cheque that is why it has not been deposited & sent back to me for making re-payment.
That was also paid promptly.

Now yesterday I got my next bill (March) charging me Rs.300/- as late payment fee. I am
really shocked to see this bill. Where I have made mistake & why I have been charged.
If the cheque was deposited & comes back then I am responsible. But if Citibank has taken
its own decision & in the process it is delayed, then I think I should be given some grace time.

Kindly look into this matter symphathetically & request to wave of this late fee.
I hope you will consider my request keeping, my long association with Citibank, in mind.

Thanking you & awaiting your favorable reply.
MN Singhal

Dear team,
I have used Citibank credit card no [protected].I request to convert Emi 20000.but same date I call customer care I request to cancel my Emi. He say ok, I will send a mail for cancel uer Emi .but still not cancel add my statement that Emi. Iam not accept that Emi. Please do the need full
thank u.

A few years ago, I opened an NRI account at Citibank/Citibank
India NRA account center in New York. The account management was
terrible. When I wanted to close the account and get my money back, I
got run around, asking for multiple documents of proof. Even after I
sent them in, they refused to accept them. I have spent a lot of time on their customer support lines, which are hopeless,
After almost two years of
trying, today I received a text message from Citibank India saying that
they have closed my account but did not say what they have done with the
money that was in the account.

A few years ago, I opened an NRI account at Citibank/Citibank India NRA account center in New York. The account management was terrible. When I wanted to close the account and get my money back, I got run around, asking for multiple documents of proof. Even after I sent them in, they refused to accept them. I have spent a lot of time on their customer support lines, which are hopeless, After almost two years of trying, today I received a text message from Citibank India saying that they have closed my account but did not say what they have done with the money that was in the account.

Citibank — irregular and poor delivery of bills

sir,
i am very much scad about your service. i informed my change of address and also i sent my request for e-statement. but nothing has been received. please make arrange any one of the above statement.

I want to bring into your kind attention that today on[protected] i went up to your CITIBANK south ex branch for withdrawing a check. The check was issued from my company.Your executives told me there that we have to confirm with our customer care to your office that you are a employ of that office and the check was issued on your name but after waiting there for more than one hour they said that we didn't got and response from our customer care till now so you have to ask to your company for another check with stamp or have to wait until we don't get any response from our customer care side while at the same time one more employ of my company went up to your nehru place branch and got the money from the check of same company and in same manner without any problem. so tell me one thing do your bank is having different rules and regulations in different branches in the same city. I am totally unsatisfied with service you are providing here. Please do something of it otherwise i have to take any action against it.

Regards
Anshul pandey

Sir / Madam
I have taken a personal loan from citi financial .I am about five years old customer and many time PL sanctioned on top up bases . I have some financial problem in these days . I will pay my loan in next some months . But Mr Amit from chandigarh sector - 35 B branch threatening me at my home . His senior name is Mr Nitin Sharma . This is against the orders of Hunable Supreme court of india regarding recovry process . You are requested to stop this GUNDA method of recovery .Thank you .

TARANJOT SINGH
Citi financial loan account number 13506531

Sir / Madam,

I have taken personal loan from Citi Finance. And, one of my friends from ICICI.

I have not able to pay EMI in a month. And, tried to pay by 25th of that month. But, I could not be able to make the payment by the time I told the Recovery agent. And, told him that I would pay that EMI amount afterwards when I get amount. But, he said that is not possible.

My friend also had the same problem with ICICI Recovery agent. And, that agent told my friend to pay before 5th (of next month) or otherwise he has to pay 2% of the EMI amount from 5th PER DAY. He is a regular paying person for past 18 months.

How can we manage if at all if we are not able to clear the bounced EMI in the same month?

Please clarify our doubt and what happens if we are not able to pay in the said time!

Thanking you,
SRK

your bank agent is not give me may laptp loan dit
lone number is 14318607
siliguru barnch

your bank agent is not give me may laptp loan dit
lone number is 14318607
siliguru barnch

this is really wrong on mr amit(nitin sharma)`s part .this the wrong way to tacle the loan payment

it is not the right way to handle the situation and tacle the case

Dear Citi Financial,

Sunny Sharma
R/o #589, Sector-10,
Panchkula,
Haryana.
134109

Dated: 23 Oct., 2009

Subject: Bullying behavior of Recovery Agents

My father (Mr.Dinesh Sharma) got a personal loan from Citi Financial, due to some financial problems we couldn't make few installments anyhow we have made almost 15 installments because we always kept and keep the intention to repay the amount we have taken. I would like to bring this thing in your notice that your recovery agents are literally harassing us for the last many days. My father is not here most of the times. We have told them several times that they can converse with him for the same over the phone. They have started standing outside our house for long durations. Today when an two recovery agents came to my place at around 7:00 PM then my mother did tell me about it. I went to talk to them; they were standing in front of the gate for the last half an hour. I asked them the reason for standing there for long durations then they reacted in a very threatening manner mentioning this thing this house has a loan ( please notice their way of conveying as this is a personal loan nothing to do with house moreover pinpointing their finger on house). It was as insulting in front of the neighbors as we are hardcore criminals on the contrary their appearance was not less than some criminals. Their way of talking was so threatening which induced me to warn them about police and laws. In the reply, Recovery Agent named, 'Avatar' said, '' We have been playing with police". This is their opinion about laws and police. These verbal comments are nothing other than harassment. When I told him that this is not the way to deal as it wouldn't fetch them anything until and unless they wouldn't listen to our problem in the reply recovery agent named, ‘Avatar’ said, "I will see you tomorrow". (The tone of this threat was to kill or beat someone). I don’t deny repaying however this kind of misbehavior would not be entertained at all. Now please tell me is this the way you deal now let me bring few more things in your notice which is below mentioned:

(RBI) has recently issued certain guidelines for banks. The norms are expected to bring relief to borrowers facing harassment from recovery agents

What benefits do RBI guidelines translate into for the borrowers? Informs VN Kulkarni, head, debt counselling, Abhay Debt Counselling Centre: “The borrowers can now pinpoint the duties of a recovery agent; he/she can object if the agents fail to work within the framework given to them. If the borrower is a defaulter, he has to pay the money borrowed, no doubt, but the agents too cannot take law into their own hands.”

Says Poorvi Chothani of law firm Law Quest International, “The borrowers need to know that now the bank cannot forward a case to its recovery agent if the borrower has lodged a complaint or grievance proceeding.” As per the guidelines, the recovery agent cannot step in unless such a complaint has been finally disposed of or the bank is convinced, with relevant proof, that the borrower’s claim is frivolous.

Further, if a case is referred to the recovery agency, the banks need to furnish the details of the recovery agencies to the borrower. Also, the recording process of text/calls by the banks with the borrower’s consent ensures that no harsh or threatening calls are made by the recovery agents to the borrowers.

The guidelines empower the borrower to raise his/her voice if the recovery agents cross the line. One needn’t put up with recovery agents using abusive language, making calls at residence at odd hours, creating a scene before neighbors and so on

This is really a case of harassment and threatening and our whole family is very much frustrated about this. These guys are mentally harassing us which is actually leading us to depression. We are already going through lot of problems but still we have intention to pay back but we would not take this harassment at all. If the repetition would be there for the same then we would be induced to take some legal actions against it. Kindly try and understand the situation. Whatever is happening is not at all fair. So kindly do the needful.

Thanks & Regards,
Sunny Sharma
+91 [protected]
E-mail id: [protected]@gmail.com

i have a citi bank credit card and have been doing all my payments much before the due dates.So far the statements had been coming fine but in the month of may statement, much to my surprise the last cash payment i did of Rs.10, 000/- on 15 may 2008 in the evening at the churchgate branch is not reflecting on the current statement.

I had called up the customer care for the same.I would also like to bring to your notice that your customer care is a farce. It should be re-worded as Company care.There answer was basically indifference.Citibank takes no responsibility and does not believe there is a necessity to disclose any information to their customer nor do they give any satisfactory answer for the complaint lodged.Phone service that does not provide a service at all. What they provide is waiting, slow and hang up replies.Customer service rudeness is outrageous and should be looked into.

If there are certain bank policies then there is a budget every common man lives with as well and such errors that your bank does ruins and upsets the normal life of a common man.One thing leads to the other.

It completely shocks me with the way a multinational bank like yours functions and does these blunders.

Dear Sir, I applied for the Citibank Credit card on dated 27th June with a reference number [protected] but still I do not here any thing from your end. Kindly inform me the status of my application.

Hi,

I am holding Citibank Credit card since February. But i have never used that card. Suddenly i got statement with 47, 000 due amount on August 28th. Then immediately i blocked the card. By that time the due amount was 51, 000. I filed dispute against those transactions. But bank has reverted all of them saying that those are valid transactions. I got all transaction receipts from bank. the signatures on those receipts are totally different from mine. But bank is not ready to verify them. Now the total due amount is 56, 000.

Please guide me in solving this issue.

Regards,
Laxmi

Lost my citi card

Dear Team,
These is related to my lost card no.[protected] on dated 18/11/2009.FIR done for the same at Tilaknagar police station.
1)Spoke to citibank executive on 18th night the communication done to him to block the card and hold the payment for the vendor as the sign is not mine and he revert that sign is not important with any sign on chart slip they are liable to pay and revert me that one of officer will revert to you on query.
2)It was told to your executive were should i submit my all documents. He told there is no need for the same.
3)Today morning Mr.Anandi B gave me a call from chennai which was like harassment call were she stated that any sign on chart slip Citi bank is liable to pay to vendor no sign of customer is important on the slip and there is no importance for the sign beyond the orignal card any sign on chart slip we have to pay the vendor. No verfiction or investigation will be done from citi bank.If i have to resolve the issue i have to personally manage the vendor.Chart slip will be provided to me to fight against the vendor.
4)Then i gave the call on same no. were i spoke to citi bank officer Mr.klevin joseph who handles credit call escalation as wat he stated.While coversation with him he used to state that these is RBI guidlines states that any sign on chart slip we have to pay to vendor whatever may be the signature.I was telling again and again to all of them that sign is not mine you can investigate but still everyone harp on the same thing that signature is not important for any transaction which i feel is not correct as there is no importance for signature of card holder for any transaction.Even your executive denied to give his own email id has he state that he dont have email id.
Even none of your officer were able to give me vendor address were these swaping was done as they dont know the address for the same.Chart slip will be provided to me after 45 days.Many statement done by your officer were against the RBI guidlines they were not sure about the same than why to comment on the same.So such untrained executive creats bad impression and wrong feedback about RBI and about Citi bank.If certain things are not know then that should be reverted later on rather than commenting on the same.For authentitation go through calls made by your officer which has been recored for quality purpose.
5)Main query is that officer are rude in there calls not ready to get at root of problem and are unaware of terms and condition with respect to Creditcards so how can they solve query.
6)Transaction of Rs 5318/- is not my transaction and its not my signature.So i requets Citi bank to investigate the same as it is vendor fault which have not verified the sign on the card.You can also check my history with your card and the payment done by me.
7)Request is to kindly go through the matter and resolve the same as soon as possible.Require for your revert for the same.

Regards,
Parikshit Narvekar,
[protected].

Citibank Credit Card — DEMAND OF CHARGES

SIR,

CITI BANK HAS SEND ME AN CREDIT CARD NO.[protected] WITHOUT ANY REQUIREMENT OR APPLICATION WHICH I NEVER USED SO FAR, IN WHICH THEY MAKE AN INSURANCE WITHOUT MY CONCERN, WHEN I REQUESTED THEM TO CANCEL IT THEY ARE DEMANDING AN AMOUNT OF RS.1400. FROM ME AS AN CANCELLATION CHARGE. AS I NEVER APPLIED FOR THAT CARD. KINDLY TOOK NECESSARY STEP TO RESOLVE MY PROBLEM. WHEN I TALK THE LOCAL ADMINISTRATIVE HERE THE BEHAVE VERY PROUDLY AND DARE US TO DEPOSIT THE AMOUNT OTHER WISE I BECAME AN CIBIL DEFOLTER ACCORDING TO THEM.

RAJENDRA KAUR

am requesting to you mail or send my credit card statment.Since last three -four months i have not received statment as well as i have not made full payment.now i would like to pay all your dues so please arrange to waive my late payment charges & intrest.At last i have made payment of 2980/- on 15 th Ocober.
One of your exucutive, MR... whom collected my cheque (Axis Bank 73817x of above said amt.has promise me for above said matter but after the receipt of payment he had not concated me yet.

Citibank Credit-Card charged very heavy Un-reasonable Excessive "InterestCharge":

Citibank (Credit-Card) has charged me Rs.840 for a short-payment of Rs.163 only.

I paid Rs.26324 within the due date keeping only Rs.163 unpaid. They have sent me this payment statement after next 10 days.

1) Called on Wednesday, 22.OCT.2008 at 7:15pm on their Mumbai Call-Center Number # 020.2834.7733(PREF).

2)Spoke to Call Centre Executive - ManmeetSingh.

3) who informed me that the "InterestCharge" Rs.839.38 (Rs.747.22 +ServiceTax Rs.92.36) have been charged, because of only Rs.163 Short in Payment(Rs.26324.56) made on 09.OCT.2008. This interest is charged on the whole amount of Rs.26500/- for whole One Month.

Interest Charge: Rs.747.22 + Service Tax Rs.92.36 = Rs.839.58

I am willing to book a complaint against them. Please come and support me.

Citibank Credit-Card charged very heavy Un-reasonable Excessive "InterestCharge":

1) Citibank (Credit-Card) has charged me Rs.840 for a short-payment of Rs.163 only.

2) I paid Rs.26324 within the due date keeping only Rs.163 unpaid. They have sent me this payment statement after next 10 days.

3) Called on Wednesday, 22.OCT.2008 at 7:15pm on their Mumbai Call-Center Number # 020.2834.7733(PREF).

4)Spoke to Call Centre Executive - ManmeetSingh.

5) who informed me that the "InterestCharge" Rs.839.38 (Rs.747.22 +ServiceTax Rs.92.36) have been charged, because of only Rs.163 Short in Payment(Rs.26324.56) made on 09.OCT.2008. This interest is charged on the whole amount of Rs.26500/- for whole One Month.

Interest Charge on Rs.163 after 10 days:
Rs.747.22 + Service Tax Rs.92.36 = Rs.839.58
[protected][protected][protected][protected]
I am willing to book a complaint against them. Please come forward and support me. My e-mail ID is "[protected]@yahoo.com"

dear I am strongly agree with you. they are cheating the peoples thro poor customer care executive. they are NOT responsible for any charges apprearing in our statements because of their fault.

Hi

I am having an citi gold card and around 35k is outstanding on it.

I am paying regular on this but last month somehow skipped the payment and been charged LPC and other charges.

I have lost my job due to recession and even facing major problem with running my liveleihood but I still want to pay.

Request you kindly waive off LPC and other charges for last few months and oblige. Rate of interest charged is also very high.


citi sucks blood like any other foreign bank

By this email address I mean: head.[protected]@citi.com

credit card citi bank — atm deposit

Hi sir/madam i pankaj solanki jain i am a citi bank credit card holder my credit card no is [protected] in that when i manking a deposit at the atm in the next day bank peson was tell 1 fake note of 500/1000 this is a 3rd time i got the same problem with bank, when i have call to the customer care they person told me in the enelvop 1 fake note is there thats why the amount has not been update, when i am asking the person name who is taking the cash from the atm they told we r not having person name & i ask show me the video person told we are unable to show to the customers.

Please solve this problem as soon as possible
yours faithfully
pankaj solanki jain

how do i take my homeloan documents (outstanding, list of documents and homeloan statements etc).

please send current year principal interest statement for home loan account 1901304year[protected] for tax benefit urgently today on[protected] by email

I WANT TO KNOW FLUCTUATING INTREST RATE OF CITYBANK HOME LOAN.FROM PERIOD APRIL 06 TO NOW IN VARIOUS SCHEME.AGAINST MY PROPERTY


MAHAVEER JAIN
RAJ TEXTILES
NIHRU BAZAR
JAIPUR 302003.

I have similar situaltion with citibank, , Transfered from citibank to denabank its been over a month now called couple times... no answer

do not yield to such scrupulous practices of these foreign companies... this is what exactly they did to us for 200 yrs... let those bast**** do whatever they like but do not pay them a single penny...