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[Resolved]  Citibank Credit Card — Statement is not on time, Bank is charging extra money as late payment

Hello Sir/Madam,

My Self Pankaj Kumar Gautam is a Credit Card Holder of Citi Bank.
I have some problems and doubts with my Credit Card,

(1)- I made a purchase of Rs. 40,000.00/ in month of November, which was having 4 installement of 1 x 20,000.00/ and 3 x 6667.00/.
I got the statement in mont of December 2007 at time, made payment on time Rs. 20152.00/.

(2)- After that, I never got any statement by POST or email, while my email address is already register in their system, and I am continously getting mails from Citi Bank Corporation about shopping offers and Credit limit Increase.

(3)- Today, I made a call at Citi Bank's call center, then came to know, I have a huge amount of late payment due to payment is not made in month of January.
and my email address is wrong entered in Bank's system as pankaj.[protected]@viragelogic.co, here m is being missed, and the person who attended me, told that system is sending me statements from normal post and email also.
Please consider the condition,

With wrong email address Bank is not getting any Failure Notification.
Every private organizations web addresses are ending with .com not by .co
How I am getting offers and Notification emails from Banks system.

This situation is really harrasing me to pay extra money as late amount, and copeing with Banks system's mistake.

If this is the way of Bank for business and earning money, I will not suggest any person to use Citi Bank's Credit Card.

And one more thing, I am bound by Citi Bank to continue with Medical Insurance, while I was not interested to have this policy at time of phone call. The person who was telling me at phone about this policy, was in so hurry. After explaining the plan, told "OK Mr. Gautam, Your Policy will start from next month, Thank you Have a nice day." and cut the phone without asking my permission.

So many time, I have requested to stop this policy, but every time getting failure because some one is telling me
I have to request at Chennai office, some one is asking my previous payment made, and so many different excuses.

I will really appreciate, if you can help me.

I am attaching one of the recent email received from Citi Bank as proof that my email address is correctly entered


Subject:
Increase in Credit Limit on your Citibank Credit Card
From:
"Citibank India" <india.[protected]@citicorp.com>
Date:
Thu, 18 Oct 2007 19:29:08 +0530
To:
"Pankaj Kumar Gautam" <pankaj.[protected]@viragelogic.com>

Be sure to add india.[protected]@citicorp.com to your address book. Please do not reply to this mail
as it is a computer generated mail. This marketing communication is best viewed in 1024 x 768 resolution.
Dear Pankaj Kumar Gautam,
Make this summer the best ever! You can avail of an increase in Credit Limit of Rs.63000 on your Citibank Credit Card number XXXXXXXXXXXX5004. Your total Credit Limit would effectively be Rs.188000.
Now, go ahead and enjoy this summer. Get yourself a home theatre system, buy the latest gadget or take your family for a vacation.

All you have to do to avail of the increased limit is:
to send us an auto generated email confirming your acceptance of the increased
credit limit (you only need to send the email, please do not type any additional text in it). On receipt of your confirmatory mail, the increased credit limit will reflect in your next Card statement. Please note that we will require up to 3 days to effect the change in your credit limit.
Go ahead! Enjoy the power of having more! If you need any further clarifications on the above, please call the 24-Hour CitiPhone number in your city.
In case you are not interested in the increase of your Credit Limit, please do not respond to this email. This offer is valid till your next statement date.
Warm regards,
T.R.Ramachandran
Business Manager - Cards
Citibank N.A.

* Credit line increase is at the sole discretion of the bank and is subject to change. There will be no additional charges accruing to you because of this line increase. Please click here to refer to the regular terms & conditions related to your Citibank Credit Card.
For more information e-mail us at [protected]@citicorp.com
To unsubscribe, Click here | Do not want to be disturbed? Click here
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Aug 13, 2020
Complaint marked as Resolved 
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Dear Sir,
I have received your letter No.[protected]/CRD/ORD/VP, dt.16.12.2008 stating that i have an outstanding dues for Card No.[protected] for an amount of Rs.7, 424.91 and for Card No.[protected] for an amount of Rs.7, 095.45 after clearing the above my cards will be considered for closure.
I bring to your kind notice that as i am not using the Card No.[protected] where is the question of dues and i am using regularly the Card No.[protected] for which i am ready to clear the dues and i have not requested you to close the Card No.[protected] and i am using it regularly hence i request you not to close the Card No.[protected] and close the Card No.[protected].
Thanking you,

regards.
Anil Kumar Kondapally.
Dear Sir,
I have received your letter No.[protected]/CRD/ORD/VP, dt.16.12.2008 stating that i have an outstanding dues for Card No.[protected] for an amount of Rs.7, 424.91 and for Card No.[protected] for an amount of Rs.7, 095.45 after clearing the above my cards will be considered for closure.
I bring to your kind notice that as i am not using the Card No.[protected] where is the question of dues and i am using regularly the Card No.[protected] for which i am ready to clear the dues and i have not requested you to close the Card No.[protected] and i am using it regularly hence i request you not to close the Card No.[protected] and close the Card No.[protected].
Recently i have received a message stating that the card no.[protected] there is an outstanding amount of Rs.7, 687.97 and the due date is 12.01.2009. I bring to your kind notice that when i am not using the above card then where is the question of dues arises and for what i am paying all these amounts since long time and once again i request you to cancel the card and refund my amount.
Thanking you,

regards.
Anil Kumar Kondapally.

Citibank Credit Card (Autocard) — Billed for purchase not done by me

I have been billed for a purchase that has not been made by in the month of April 2009. On noting the protest was lodged thru email and relevant Customer Declaration Form was submitted on 3rd April 2009 before the Card statement was generated. The Provisional credit was done till the amount was settled by the bank.

Even after 25 days i am still receiving SMS and emails, asking me to make the payment and repeated emails to Citi Bank failed to generate a result.

What to do ??
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citibank auto card — extra charges not cleard yet

my credit card umber is.[[protected]].the statement from bank was late in january.and when i called at custmer care, they said it will be deducted next month.. but it is not deducted when i call they dont give proper response they just keep forwarding the call ..and every next month my dues are getting more and more..
2nd i wanted to stop my polices which i dont want the same responce is here also..

plese give responce..as soon as possible.
I am a victim of such a similar situation when a fraud of Rs 2700 was done on my Citibank CC and Citibank refuses to co operate, forcing me to make the payment.
Dear Sir,

As per our discussion dt.11.05.2009 i have an outstanding dues for Card No.[protected] for an amount of Rs.7, 000. I have been paid 5000, & i will pay shortly balance amout.

where is the question of dues and i am using regularly the Card No.[protected] for which i am ready to clear the dues and i have not requested you to close the Card No.[protected] and i am using it regularly hence i request you not to close the Card No.[protected] .

Thanking you,

regards.
Jitender Kumar
Mob : No. [protected]
[protected]
Statements are not received and the amount to be remitted not knowing . Not to charge extra for late payment because the statement have not been received so far.
Respected Sir/ Mam,

I have received the letter dated 7th May, 2009 from your side stated about policy renewal and my policy reference number is 712500/00648/MGMAY09. and now i would liketo terminate the policy thanks for your support and finally i want to discontinue the same policy.

Please send your confirmation for the same matter.

Thanking you

Chandubhai Patel
latest repayment status of auto loan no CEJ[protected] with custmor id : [protected] maybe intimated
I received your letter dt 1.06.09 with ref no INCLS[protected].
MY CREDIT CARD STAND CANCELED WITH EFFECT FROM 3.06.09.
THIS CARD CAN BE USED OTHER THEN PAYMENTS FOR CAR REPAIR AND FUEL, IF SO,
THEN SEND ME AN OTHER CARD WHICH CAN BE USED FOR PAYMENT ON LINE.

S k GUPTA
730 CA APARTMENT
PASCHIM VIHAR NEW DELHI
[protected]
KINDLY CORRECT MY EMAIL ID ON YOUR RECORDS. THE 'a' FROM SEQUEIRA IS MISSING IN MY MONTHLY STATEMENT.
Hi,

This is Harshit Shah frm Ahmedabad city...my credit card had been stolen by some1 n it was misused also...i have already applied for CDF(Customer Declaration Form) form twice but still i have not been received the same...kindly send me the CDF form on below mentioned address so i can submit the form and an investigation will be initiated...

Add:- 58/1, Girdharnagar Society,
Nr.Bank of Baroda, Shahibaug,
Ahmedabad - 380 004

regards,
Harshit Shah
I have been transfered to Kolkata and need to change my address henceforth as 3/13 Jubilee Lines, Kolkata 700022 in place of 5 Vikas, c/o 99 APO, 934805.
I am not been able to communicate via your 24 hour phone as it is faulty.hope for a prompt reply.
My credit card no is [protected]

auto card — Statement is not on time

hello sir,


Statement is not on time, Bank is charging extra money as late payment

Citibank — Using customer funds and late release

Citi bank is resorting to 3 grade practices where even if the funds are cleared by customer bank and credited to citi bank they are not credited for several days, these catche of huge funds are in mean while routed off shore in international markets

rajbir
[protected]
Monthly statement not received on time. Payment made vide Draft NO. 250339 dt. 11.8.2009 for Rs. 7000/- for the month of August. Again made payment of Rs.10, 000/- vide Draft No. 251598 dt. 5.9.2009 for the month of September. My due date is 14th July of the month. Late for both months are charged. The customer should not be made liable to charge the late fee for things beyon the custome's control. Late postal delivery could be coz of Airlines strike or other such reasons. Kindly look into the matter, pl.
Hi All,

My name is Gopalakrishna.Chitiyala, I have settled my credit card # - [protected]. Can I get a No dues letter.

Thanks & Regards,
Gopalakrishna.C.
[protected].
[protected]@hotmail.com
Dear Sir,

I am surbir singh negi Citi Bank account Holder Dlf square Gurgaon . I have started my account May 2009 and till dated I have not recieve any bank statement from your side. I request you please please send me my bank statement every month on my Email ID or my Quaterly Statement on my Residence address my address is given below:

Name : SURBIR SINGH NEGI

Email ID : [protected]@yahoo.co.in [protected]@yahoo.co.in

A/c No. : XXXXXX4228

Location : Citi Bank, DLF Square, Gurgaon

Address : K-49C, GALI NO. 6B, MAHIPALPUR EXTN,
MAHIPALPUR, NEW DELHI - 110037

Contact : [protected]


Thankx with Regards

Surbir Singh Negi
Mobile: [protected]

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