[Resolved]  Credit Card — Reduction in credit limit

I.had ICICI credit cards visa & American express since Oct,2006. My credit limit was Rs.1 Lac. I have never defaulted on account of payment. I have always paid my dues on time. On 05/09/09 I was trying to book my e air ticket to Manchester, UK by using my credit card no [protected] (valid from Oct,06 to Oct,10) but my transaction was failed due to insufficient limit of my card. Immediately, I contacted customer care office and I was told that my credit limit was reduced to merely Rs. 14999/- I was stunned , few days back I recieved a call from ICICI executive to inhance my credit limit to Rs. Three Lacs and all of sudden it was reduced to Rs. 14999/- and that to without intimating me. I am manager in IDTR a unit of Maruti Suzuki India Ltd. It was a great insult to me and my organisation. It resulted a sharp reaction from me,I asked customer care office to cancel my both cards. There was no logic to keep the cards just for Rs. 14999/- My orgn is such a reputed one where many Co/Banks come with great offer. Certainly I can get new ones but I want to know have I ever defaulted on payments or not paid the dues,if not then why my limit was reduced,please inform me . Thanks & Regard.
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Aug 14, 2020
Complaint marked as Resolved 
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ICICI Credit cards — MY CREDIT CARD CREDIT LIMIT IS REDUCED

MY ICICI PREFERRED CREDIT CARD NUMBER IS [protected]. AS PER ICICI LETTER DATED OCTOBER 31.2008, I WAS OFFERED A CREDIT LIMIT OF 15, 000-00. AND CASH LIMIT OF 3, 000-00. THE SAID LETTER WAS COURIERED TO ME ON 03.11.2008. TILL DATE 23.04.2009, I HAD NOT USED MY ABOVE SAID CREDIT CARD. ON 23.04.08, WHEN I WAS TRYING TO USE IT, THE CREDIT LIMIT IS SHOWING AS 170.18. I CALLED CUSTOMER CARE FOR THE REASON TO REDUCE MY CREDIT LIMIT. THE PERSON TOLD ME THAT SINCE I HAD NOT USED CREDIT CARD FOR MORE THAN 5 MONTHS, MY CREDIT LIMIT IS REDUCED AND THEY WILL NOT MAKE IT TO 15, 000-00 AT ANY COST BUT ARE READY TO LOOSE A CREDIT CARD HOLDING CUSTOMER. I FEEL ICICI CREDIT CARDS IS NOT INTERESTED IN RETAINING THE CUSTOMERS EVEN AFTER MY REQUEST. I FEEL SUCH A COMPANY SHOULD NOT EXIST IN INDIA WHO DO NOT CARE FOR CUSTOMER VOICE

Credit Card — reduce of my credit limit

I m holding a credit card of barclay bank more than one year.

they have given me higher credit limit.
now they have reduce a limit from.
on what basis they have reduce my credit card limit and why.

urgent reply on this matter is highly appreciate.


brgds
uday kondvilkar
[protected]
125/4, sankalp siddhi society
secto no.1,
charkop, kandivali(w),
mumbai - 400067
Dear Mr. Singh,

We're sorry to hear about your experience with us. We'll contact you and work to address your issue.

Regards,
ICICI Customer Service Team.

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