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D-Mart / Avenue Supermarts Complaints & Reviews

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Updated: Dec 8, 2025
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D-Mart / Avenue Supermarts reviews & complaints page 57

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M
mknair67
from Satara, Maharashtra
Aug 9, 2010
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Address: Pune, Maharashtra

1. Parking is a major problem. The basement parking at the Chinchwad mall is not getting used and there is very little parking space in the DMART compound.
2. The shopping carts cannot be pushed towards the car because of railings, so it is very inconvenient to transfer the bags to our vehicles.
3. Inadequate number of shopping carts. I have seen people waiting to take the shopping carts from exiting shoppers as soon as contents are offloaded.

The above 3 issues make shopping a bad experience at DMART, so I may move on to Big Bazaar, on the opposite side of the road.
Aug 13, 2020
Complaint marked as Resolved 
i am not agree to this the shopping in d mart is the best one the cheapest rate good quality we cant get in other place flexible rate shopping by meddile person also.
i dis agree towards the same as the people face some issue related to parking but the product quality is v good in cheap rate good for all type of people.
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    sandeepmoresam
    from Pune, Maharashtra
    Aug 2, 2010
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    Address: Pune, Maharashtra

    To Consumer complaint forum
    Dear Sir,
    I have bought a school bag from D-mart on 10th July 2010 for my nephew studying in a 7th standard.
    This bag is manufactured by alpa and it costed me 300Rs. My nephew started using this bag on 16 July 10 and in just four days its belt stitching is torn, Its stitching came out, tore up. It is aery low quality bag they sold me.
    When I did the complaint on 31th july they told me that they are not responsible for this. I talked with their branch manager Sushil Khairnar and requested him to show this faulty bag to manufacturer but they gave arrogant reply.
    I bought this bag from D-Mart because I thought they sell good quality bags.But even after registering complaint I haven’t got any reply from their side. I think they are just looking for profit only
    Kindly take action against them. I have all the proofs. Also guide me for the legal action

    Yours truly
    Sandip
    Aug 13, 2020
    Complaint marked as Resolved 
    Take a strict action
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      V
      Vikram Borade
      from Pune, Maharashtra
      Jun 25, 2010
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      Address: Kolhapur, Maharashtra

      I have purchased on double bed bed sheet from D'Mart Kolhapur store on 13.06.2010 cash memo no CD-1158. Within 10 days only the bed sheet was torn in center. My wife went to show the bed sheet to D'mart staff and ask for replacement. However the staff refused to do so and on the contrary abused my wife saying you yourself have torn the bedsheet to claim the replacement. The behaviour and services of the staff was rude. Particularly not in acceptable manner when behaving with customer particularly women. The cost price of Bed Sheet was only Rs.249/- Myself is AGM is Public Sector Bank. How can a wife of HNI client bear an insult of saying we have done it for claim of Rs.250/- only. She was humiliated and left the bedsheet on the counter and went back home. After she narrated instance to me i am filing this complaint against Staff Mr. Ram Billari who has misbehaved with my wife and the store in which she has been insulted for Rs.250/- transaction. I request forum to take cognizance of the event and take appropriate action against D'Mart Kolhapur and its staff.

      Name of Complainant
      Mr.Vikram Borade
      Flat No 301, Royal Heritage, Behind IDBI Bank
      Oppo. Basant Bahar Theater,Kolhapur, Maharastra

      [protected]
      [protected]
      [protected]
      Aug 13, 2020
      Complaint marked as Resolved 
      I agrree with u .Staff employed in D mart have no basic manners.They treat their customers like beggars who have come to take things from them "FREE OF COST
      I do agree with you. Staff working in D'Mart are manner less. Today I had been mart & approach the counter for payment after selecting articles costing about. Rs. 4000. But staff refused to sell some articles . I asked why ? But. Staff was reluctant to tell any thing, just he said it's our right. Nonsense manner lesss behavior of staff. I refused to purchase other material & left mart. If anybody from high level in charge from mart want to contact me on this matter is most welcome.
      B B Patil,
      Ruikar Colony,
      Kolhapur.
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        H
        haripriya raghavan
        from Mumbai, Maharashtra
        Mar 31, 2010
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        Address: Mumbai City, Maharashtra

        I purchased few groceries from DMart malad outlet today i.e. 31.3.10 and the bill came up to 257.50 and i paid in cash by giving a 500 rupee note. the cashier asked me if i could give her a 10 rupee note. i did. she owed me rs. 252.50 now which the computer too showed promptly. i shop in this place regularly as i live next door. so there are times when you trust them with the change. however i was asked to move as there was another customer waiting. i checked the bill and went back saying she had given less. she said it was an error and offered to pay me the money, i asked her how she can be wrong when the bill says it in bold how much she owes me, she mocked me and asked me to just take the change. i asked for the manager, every executive misled me. finally the manager asked me to give a written complaint. i have given a complaint. this is the third time am getting cheated! the cashier's name is nikita - her code is NN/02, time - 8: 11 pm they anyway cheat us by giving us chocolates instead of money whether we want or not. they round off the amounts too! please take action with these people
        Aug 14, 2020
        Complaint marked as Resolved 

        D'Mart — rude behave by Customer Care

        Respected Sir


        I have been to D'Mart Vasna Road Vadodara, I was suppose to return a single thing which was billed by mistake, I took help of Costemer Care of same Location.

        There was Dhruwangi in Costemer Care she is very rude. Her behave was not like costemer care ppl. she was not about explain anything. she blundly said no. I got debate with her.

        Now I want to know is there any process or schedual for the prolem?

        Wanna take some legal action, Thank you

        Mir Raish N.
        I had been charged twice for a single item at DMart, Hinjewadi, PUNE. I noticed it immediately after the cashier punched the same item for more than once. I called up the manager immediately. Inspite of seeing the mischarge they said it happened by mistake and did not want to correct the same. Later I thought of quitting and not buying from this outlet. Though I clearly saw it was done purposefully. Further to this, they have kept all their weighing machines for loose items purposefully below the fans, so that it weighs more than actuals. I think their license should be cancelled for such cheating behaviours with customers.
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          Pradeep Shah
          from Vadodara, Gujarat
          Mar 7, 2010
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          During several visits I was given candy in place of balance of money due. When asked, the cashier always claims shortage of change. I have seen this happening to almost all the customers of the the stores. I have complained about this illegal practice o[censored]sing substitute items for legal tender and always the managers seem to laugh it off. All the cash registers have dozens of candies and the cashiers treat these as cash. How many customers are being duped all over is a matter worth investigating,
          The offending stores where I have been given candy as change after paying for my purchase is :- D Mart, Vasna Road, Vadodara, Gujarat State
          Aug 14, 2020
          Complaint marked as Resolved 
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            M
            Manisha
            from Mumbai, Maharashtra
            Feb 7, 2010
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            I was a regular customer of D-MART in Hiranandani. But It happened at least 4 times, when I bought products from D-MART, the products especially the food items about to expired on the same day I purchased them. I cant understand how can they not remove these products from the shelf. Once I had an argument with one of the service man, and he said, I could still eat the bread and finish it on the same day, so they keep it on shelf. I opened the bread and the last two breads had green fungus on it.

            Moreover, when I bought Weetabix, there were these bugs in it. Its an expensive products. Either weetabix should provide it in tight containers/ or DMart should ensure, the products packages are protected. They did not give refund me bcoz, I had lost the receipt.

            when you buy atleast 50 items, its hard to check the expiry of each and every item. Shouldn't it be the retail store manager's responsibility to ensure the items that are expired removed from the shelf.

            I rather buy breads from birdies and eggs from meat mart and grains from grain wholesale mart. Atleast its open and you can check the quality before purchasing it.

            How do you sue such companies, and so they provide quality food items.
            Aug 14, 2020
            Complaint marked as Resolved 
            Retailing is at its peak... Customers are favored like never before.. And at Such times, D Mart presents itself as one of the most unfriendly Retail outlet...

            It has a security system where every bag carried in by women are sealed at entrance in another stinky smelly bag which you are forced to carry around. which is unsealed when you reach the cash counter.

            Secondly it has either these huge push around trolleys or these plastic baskets to carry things around. You are bound to bump into things or people atleast 5 times during each visit there..

            But the most disappointing incident which made me put this up on the internet is their attitude towards customers.
            My company as a reward for some scheme provided me with a hamper including vouchers for Dmart. The vouchers were valid for 12 months, after 5 months when i finally decided to use them i visited the store at Mulund. Since they were kept for 5 month, the signature on the seal was faded to the extent of being invisible on one besides the ink mark.

            The store employees refuse to accept the voucher. It still bore the issue date and seal. And morevoer, when i pushed that i need to talk to the higher authority, the concerned person refused to meet me.

            This is utter insensitivity, that to for a transaction that's already paid for.
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              Dr.Alice Mani Jacob
              from Muvattupuzha, Kerala
              Oct 6, 2009
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              Sir,
              I bought a pair of stretchable trousers on 18th September 2009from D mart Malad and I find that it was used/second hand with visible evidence of damage and repair. It is ridiculous for a shop to sell used clothe as new. The bill for Rs. 269/ is with me. I have sent a complaint to you a week back but go no response.
              Please take immediate action against the shop as this is outright cheating .

              Thanks
              Dr. Alice Mani Jacob
              Sr. Consultant
              IGNOU ,Cochin
              Aug 14, 2020
              Complaint marked as Resolved 
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                S
                Swapnil L. Inamdar
                from Mumbai, Maharashtra
                Jul 9, 2009
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                Dear sir,
                I have purchased undergarments from the above mall(D-mart), But by mistaken i chose wrong size of it. Again the bill was destroyed by me. And ask them to exchane it, but they are refusing it to do the same.
                I know that they have records of bills in there computer, but they are saying that you should come at time given by him. But i am doing a job, so it is not poassible to go there at the time specified by them.
                So can you answer my question?
                What the malls are doing with customer is justice or not?
                Aug 14, 2020
                Complaint marked as Resolved 
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                  V
                  Virendra Mishra
                  from Anand, Gujarat
                  Jul 1, 2009
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                  I have purchased Lijjat Papad (Lijjat Punja 250g) from D Mart, Vallabh Vidyanagar - 388120 Gujarat on June 30, 2009.

                  I was quite surprised when I notice the packing date was printed on this pack July 2009 batch no. 92. Contacted to care taker of this D Mart, but he was unable to give any satisfactory answer on this.

                  Is it fact by such type of tactic companies are selling their expired product to customer.
                  Aug 14, 2020
                  Complaint marked as Resolved 
                  we found a bunch of stapler pin in a papad piece. This is very indecent that a big company do not care of this type of precaution..
                  Batch no - C 7, Mfg. date - 24/03/2014

                  Packing date printed on pack - Comment #1944613 - Image #0
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                    S
                    santoshnotani
                    from Mumbai, Maharashtra
                    Jun 11, 2009
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                    Dear sir,
                    I have been for purchase in your kolhapur department store, on date06/06/09 vide bill noBD-1579 in that the man who is A STORE MANAGER, i asked him my material to be packed in some diffrent carry bags as per my suitability, as my materials where all eatbels for travellings to be given in bus, he told he cannot do so, on that,
                    I told him " if, you peopel cannot co oprate in this small arrangments, then we shall think for visiting your store in future " he told clearly, : YOu MAY NOT VISIT THE STORE AGAIN: .
                    IS this the way to treat the customer in your d mart stores.
                    i mate written complaint with my cell nunber in your store on same time, but there is no any positive responce,
                    may that person had taken that complaint chit from complaint box.
                    all these thing have been recorded in your cammeras of store, pls do check.
                    time was09:39 pm, date 06/06/09 .
                    i am waiting for responce.
                    customer is very precious for every bussiness.
                    thank you
                    Aug 14, 2020
                    Complaint marked as Resolved 
                    JUST DONT GO THERE AGAIN.
                    plese job
                    the coputar oparetar

                    add- polt no 67 kadamwadi, kapur colony, kolhapur


                    qualification:- 12th

                    other qualification :- coputar basic, hardware & networking

                    mobile no:- [protected]
                    coputar oparetar
                    coputar oparetar
                    Hi
                    I bought a "Namkeen" from Chandu - " Bombay Mix " - D-Mark. Kandivali West, Mahaveer nagar.
                    They sold a Packed Namkeen which is 3 years after the expiry date.
                    Can you help me to get my money back.
                    I have bills and packing too.

                    Subhajit
                    Hi i am shivaji, i have 2 year experience of store
                    manager so if their are any vacancy of store dept.in their case you plz call me
                    I am not coming your Store because your Staff Member ( Ram ) his not Atetute
                    D-Mart (Kolhapur) employees misbehaved n didn't allowed to purchase me house hold items just because they were having discount offers.It happened twice with me.Once when i took 4 packets of Suhana paneer tikka masala and secondly when i took 3 All out repellent bottles for my 3 bedrooms. Whereas, I also took other house hold items.I[censored] people r offering discount n have certain reservations then put this on notice to customers. Or is it the way to invite customers in ur stores n Insult them??? Or u people better stop calling ur store Discount Mart.. This is ridiculous !!! Buy only single item (having discount) what if we need/require more? Dont put such fake offers n fool ur customers

                    Gayatri
                    Kolhapur
                    Dear Sir,
                    I have 6+ yrs exp as store department in pune.i am looking for job in kolhapur area.
                    -Handled a Warehouse store of 5000 sf -Handling Complete Retail Store Operations and Store sales and Customer
                    -Services.
                    -Responsible for overseeing the Entire Store Operations.
                    -Maintaining Daily Mirror.
                    -Responsible for store staff Recruiting, training, Coaching, orienting and motivating employees.
                    -Managed merchandise levels and store appearance Visual Display Arrangement.
                    -Created and maintained team relationships.
                    -Directed all activities required to achieve store sales, targets, goals.
                    -Proper process of inward & outward of stock
                    -Following up with the transportation department and company.
                    -Responsible for Security and Cleanliness of the store.
                    -Ensure efficient handling of customers and maintaining high service standards.
                    -Maintaining the ambience of the store as per the company standards.
                    - Preparation of Documents like Stock Registers, Petty Cash Registers, -Cashbook, Debit Vouchers, Delivery Orders, STAOut, GRN. -Daily Stock Maintaining.
                    -Maintaining Location of Material Handling Dispatch, Daily Sales order
                    - Billing & Purchase Entry. Bar-coding, Official Communication & Admin.
                    If any job match my profile pls contact or mail me.no-[protected].prashant.[protected]@yahoo.com
                    Dear Sir/madam,

                    I have completed my B.com I have good knowledge of computer. I have 2 year experiences so you have need cashier and in store any department in kolhapur branch you can call mi in this M.N. [protected]. Now I am searching a job in kolhapur so I hope you reply mi as soon as early. My mail ID digambarss14 @gmail.com
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                      F
                      FARHAN DHANSHE
                      from Mumbai, Maharashtra
                      Apr 23, 2009
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                      TO,
                      THE COMMISSIONER OF Mumbai

                      SUB: ATTENTION TOWARDS THE COMPLAINT AGAINST THE DMART Sea Wood
                      RESPECTED SIR,

                      I REQUEST YOU TAKE LEGAL ACTION AGAINST D-MART ADDRESS IS Sec -40, Sea wood.. I LIKE TO DRAW ATTENTION THAT WHEN I WENT THERE FOR SHOPPING. I BOUGHT T-SHIRT FROM THERE MALL. WHEN I REACH TO BILLING COUNTER FOR PAY THE BILL. THEY SAID T-SHIRT PRICE TAG GOT CHANGED. SO, I SPOKE TO THEIR MANAGER. HE BALME THAT I HAVE CHANGED THAT TAG. SO, I ASKED THEM TO PROVE ME WITH HELP OF CCTV CAMERA. BUT THEY DIDN'T AND EVEN THEY COULDNT PROVIDE ME COMPLAINT BOOK.

                      SO WE REQUEST YOU THAT PLEASE TAKE SOME ACTION AND TRY TO SOLVE OUR PROBLEM.

                      THANKS YOU,
                      FARHAN
                      Aug 14, 2020
                      Complaint marked as Resolved 
                      Hi
                      I bought a "Namkeen" from Chandu - " Bombay Mix " - D-Mark. Kandivali West, Mahaveer nagar.
                      They sold a Packed Namkeen which is 3 years after the expiry date.
                      Can you help me to get my money back.
                      I have bills and packing too.

                      Subhajit

                      D Mart seawood — product amount billed but not given

                      Dear Mr Managaer
                      D Mart sewood
                      can u respond on my complaint on dt 29 6 09 regarding the colgate dental cream amount billed in cashmemo but the product was not given
                      You people should go to Consumer Court.

                      It cost only Rs. 100 there, but these culprits would learn a leason.
                      Hi.

                      I have a very serious complaint with DMART STAFF, INCLUDING the higher level positon at their offce.
                      I had complaint to their stores regarding one brand, that is RAJLAXMI PEANUTS WHICH I HAD BOUGHT IN BULK from their store, and after consuming it we had fallen sick, I had brought this matter to their Manger who are in higher post, His Name was MR. AJAY.. He had taken my compalint and promised me that he will take the action and somebody from their departemt will get in touch with me. and its almost more than 15 DAYS, I am still waiting for their call. This is really paththatic, they dont have any manners, even their receptionist at their main head office. I would like to bring this in notice to take the serious action agaist them. They are very irresponsible towards their customer, I will also take this matter to Mr Damani.

                      Thanks & regards,

                      Priya.
                      i agree. Stores like D Mart treat the customers like a dead rate the moment customer seek to redress his grievance. Even international companies like Gillette behave strangely in India.
                      My family members and I are users of Gillette Mach 3 System Razor and Blades since last several years. Frequently I purchase Gillette Mach 3 Razor with a Blade when we want to change the razor. On 25th April 2010 I purchased a razor, rubber covering of the razor came out by 27th April. In May 2010 I returned the razor to D Mart Kandivli West Complaint Counter and purchased a new one.
                      But till this date I have not received any response either from D Mart or Gillette. I wonder whether Gillette could have behaved like this in any other country like US Canada UK or any other European Countries
                      n d hingol mumbai ph[protected]
                      i am sorry for all you guys but one should actually be a bit liberal. dmart actually is a shoppers paradise where every product is sold at best price tags and which makes it value for money and small mistakes or human errors are bound to happen with so much crowd hovering in the store. i agree one should volunteer to complaint the staff of the store and bring it to notice of the staff but making issue out of it and jeopardize the topic is not justified.
                      Sir,

                      This is a very sad incident I would like to bring to your notice which I faced on 25/10/11. The coca cola bottle blasted on our face. Reached the manager Mr Sushant to get this issued noticed, the response we got from him was " asa incident tho regular basis pe hota rehata hai uspe hum kya kar sakte hai". This response was not expected from the manager. This is not the customer service we are expecting from the staff. When asked the manager what's the next step the manager asked to clean our self and stand under the hot sun to get our self dried. The quote of the manager was pathetic. Manager stated " I cannot do anything else for you"

                      I Felt what the hell is this that if the manager is un able to resolve the issue of the customer then why is he there? Please get this issue resolved ASAP.

                      Being your regular customer I am expecting a positive and a speedy response from your end.
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                        R
                        RAMESH KUMAR SHARMA
                        from Delhi, Delhi
                        Apr 5, 2009
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                        Dear Sir,

                        I had gone to D MART to do my purchasing, i found long queues for payments as some of the cash counters were not working, i brought this to the notice of the D MART people, who directed me to the supervisor MR. DEVENDRA PRASAD, his behaviour was very rude and he was chatting with medical people inside the premises of D MART . He told me you better live this place and do not come back .

                        Kindly let me know what could be done. This incident occurred today on 5th April 09 around 3.30 pm at thane D mart west near Garden view

                        with regards

                        R.K.Sharma
                        Aug 14, 2020
                        Complaint marked as Resolved 
                        You should have Called the Police
                        These kind of Employees are not right to work in that kind of Retail Business, , it could be defame of the company and also spoil other employees too, I request you to remove him such a bad employees which does not have a patience and come for time pass instead of doing their duties from the job immediately. And finally I request the Management not to repeat again such incidents.

                        My personal suggestion, to give special Professional Training for all employees who does the job relate to the Customers.

                        Regards
                        VENKATARAMANA
                        Hi
                        I bought a "Namkeen" from Chandu - " Bombay Mix " - D-Mark. Kandivali West, Mahaveer nagar.
                        They sold a Packed Namkeen which is 3 years after the expiry date.
                        Can you help me to get my money back.
                        I have bills and packing too.

                        Subhajit
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                          Roopa t shenoy
                          from Mumbai, Maharashtra
                          Mar 22, 2009
                          Resolved
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                          I purchased 500gm kulith from D-Mart (kandivali) on[protected]. On the packet date of packing is mentioned as[protected] and lot no.81230. I am very sorry to inform you that once I opened this packet at home I found lots of insects inside. Now I request D-mart to please send a new packet of kulith as replacement against this substandard kulith. Expecting their quick and positive reply.
                          Aug 14, 2020
                          Complaint marked as Resolved 
                          Hi
                          I bought a "Namkeen" from Chandu - " Bombay Mix " - D-Mark. Kandivali West, Mahaveer nagar.
                          They sold a Packed Namkeen which is 3 years after the expiry date.
                          Can you help me to get my money back.
                          I have bills and packing too.

                          Subhajit
                          september-16-2012
                          D-mart me achchi or reasonable product hote he par ... last month Aug me Ahmedabad vejalpur branch k sugar packet me insect the, or hamesha sugar me mithas kuch zyada hi hoti he matlab k sugar me sekring hota he jo hanikarak he. so pls is chiz pe dhayan dijiye..
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