D-Mart / Avenue Supermarts Complaints & Reviews

I made a transaction of 516.70 rs on 15 aug 2015 by debit card but the machine at the counter not generated any slip but i got the deduction message from my bank though the counter boy and the cash manager (Named "raj") fource me to do the another transaction by saying that amount will be refunded within hour if not then call your bank and raise a complaint, i go through the process call bank email them as per their process and after 5 days (On 22 aug) i got mail from my bank that both the payments are successfully made to dmart account. That means dmart receives the double payment, between this period dmart account section got the payment twice in their account by the didn't call or try to contact. I went to dmart on 22 aug and enquire for the same and give a written compaint to dmart office also. But i got no reply and no cash back in my account up to 9-10 sept, i again go to dmart and talk to branch store manages (Named mr. Siddique). He told me that he will personally take a look in it but again on 22 sept i got call from dmart account department (Person named "raju") saying that they made the transaction on 11 sept and told me to again contact to my bank and ask for the transaction and he didn't give me any transaction no, is it possible that anyone made transaction on 11 sept and since 22 sept it will not get credited to customer account?

Security department treated us as thief. They did not checked others like they checked us.

We were at d-mart - seawoods, from around 7 pm to 10:30 pm after completing our payment at the exit door three people came and checked us, but they did not checked other like they did to us.

They asked me and my brother take all things from our pockets and checked us, but they were not doing this to everyone.

Then they took my mom to ladies section and check her, but they were not doing this to everyone.

When we asked them about this they said it is a random checked, they responded us so rudely.

They found nothing from us, then to they didn't asked sorry. We felt so bad literally it was like they insulted us in publicly.

Kindly take action on this.

On 31st august at around 9:40 i purchased articles from bommasandra store, bangalore worth rupees 648.90 i offered my debit card for swipe.Twice the card was swiped by the billing person incharge and twice the same was told as declined. But the amount got debited twice from my union bank account no 3011xxxxxxxx515 but they told we did not receive any and the same will be auto refunded in 3 days and at the end i had go to an atm get cash and do the billing again cin : u51900mh2000plc126473; c.M. No : 07-0178; cashier : mr/07
Tin : [protected]v
Cst : [protected]c
But the refund never happened
Can you please check the same at the earliest and make the refund of inr 1297 at the earliest

Hello
I had purchased a big pack of tulip ear buds from dmart versova on 15 th august.
The problem is one side of the cotton comes out from the stick and this is not with one bud but everytime we use we land up into the same problem. Once even it got stuck in my childs ear and had to visit an ent surgeon to remove it
Though the other side is intact and never comes out.
I request u to pl place my complain to the concern party.

Thanking you
Dr. Akruti mehta
[protected]

Hi In Hyderabad, moosapet Dmart I bought umbrellas that is defect When I went to store people are very ruthless manager used un parliamentary words even my defect umbrella din't give back They are selling very chiep products please take a action Even people are not responding.

Photo / Copy is provide. your staff should not allow in q customers with one or two items. If next customer has no objection then it is ok. inspite of my objecting your staff allowed some customer with less items.he/ She did not direct him to only basket counter.

Dear sir, I went to D Mart lb nagar Hyderabad on 21june evening 8:30 my card was swiped 1st time and they said transaction failled so I gave my card 2nd time he said it was sucessfull but the amount got debited from my account 2times when I asked him he replied stating sue to network problem amount got debitted 2times it will be credited back to your account after 2days. I called to my bank to confirm the same they replied me stating it was credited sucessfull to marchant account, again I called back to D Mart they said they will check and get back but they not replied I called next day to confirm there was no reply . I told that guy clearly that I'll complaint on this to *RBI they replied me stating it was credited in there account they will credit back after 2days but till now the amount is not credited and there was no responce pls help me Regard Chetan [protected].

I have done shopping from D mart makarpura dated 26/6/2015. Shopping included gents garments also I.e. 2 trousers n 2 shirts. At store in garment section notice was highlighted about shirt packing not to be removed for size checking. During billing on cash counter I have enquired about exchange policy for garments and cashier explained me that it can be exchanged within 7 days from date of purchase if any issue with size or quality. It was observed at home that one shift is under sized and hence I went to store for replacement on 29/6/2015. At customer service desk I was told that goods once sold will be returned only can't be exchanged. And during return process 2% amount will be deducted if bill payment was done from card. I asked the person that I am notIinterested to return at all but I want exchange. he rudely said that exchange can not be possible. I further asked him to present the cashier who has explained me exchange policy but surprisingly the guy has not called that cashier at all n rudely said that she is on leave. Hence I further asked that guy to give me complain book and I qas writing my complain. In between he was telling me " sir 8 rs hi to kam mil rahe hai uske liye kya problem hai!!!" This is the reply what I got from so called super store chain!!! further I left my shift at their desk without taking single rupee and told them keep it with you I even don't bother about remaining 98% amount. Still those stiff minded people had not changed and kept my shirt without paying me single rupee...please find attached my complaint also...be aware while shopping from so called super store. ... D mart is more then cheater

I have purchased a product on may 31, 2015 and bill amount was 1010. I gave them 1100 but they refused to give 90 rupees change instead of that they order(not requested) me to purchase a product worth 90 rupees. When I don't accept that they started shouting at me. Those are doing a business with a change also. Even though they have a change with them. I complaint the manager also but they are least bother about it. They do this for every customer. They behave very rudely. Please take necessary action

Hi All, Few days i been to D-Mart center in hyderabad. As i was regular customer of D-mart pune. I was feeling thirsty thought of drink of cold drink or water. But they people at were so in human that they didn't allow me to drink for 20-25 minutes unless and until all there stupid formalities were done like billing and putting a stamp at out gate than also they allow me to drink they make me walk all the outside, As they don't an opener they made me to wait for another 20 minutes. This is totally hopeless rules & even you don't find these kind of behaviour in govt office's also. Thanks & Regards., Jaya

I had swiped my ICICI credit card at the D-Mart store at Thane Ghodbunder in THANE on 15 Nov 2014 at 20:57. The payment was shown declined at the store's card swiping machine. So i gave him another bank card and it was successful and the amount of Rs.6259.75 was debited from my citibank card at 20:59:56. However to my surprised the ICICI bank debited the same amount on[protected] at 03:36:36 and that too twicei was shocked that DMART is...

I have purchased Akrod (WallNut) Magaj on 19.10.2014.vide C.M.No.11-0235 from D-mart Vasna Road Vadodara-390025.It was in the polithin packing of 100 gms & I have been charged Rs.220.50 for 100 gms Wall Nuts Magaj. The price charged to me was surprising to me because it was too high. I enquired with other grossery shops in the local market & I could get Akrod Magaj in 250 gms pack in just Rs.320.00 with airtight packing & packed in October-14. It seems D-Mart is over charging the items in comparision to local market.It is advised to review the pricing of above item purchased by me & if it is over charged refund may be made to me. This incident was brought to the notice of Manager of D-Mart, he also checked the packet & assured that he will check & inform me the reason of over pricing but no response is received.

We purchased exam pad from D mart Mulund Mumbai on 07/06/2014

Actual MRP on pad Rs. 75 ; But that MRP is covered by a tag of D Mart with new MRP Rs. 79

And then they sell it on discount saying MRP Rs. 79, We selling at Rs. 69

They increasing MRP than the actual n then selling at discount, making fool of people

Strict action should be taken about this as they might be doing the same for other products as well which we are unaware of.

Hi, This is to address very unprofessional behavior of AVENUE SUPERMARTS LTD - MALL Employees. This incident happened on 17 December 2013, in SEC-26, Gandhinagar, Gujarat. There is one shopping mall named DMART GANDHINAGAR AVENUE SUPERMARTS LTD PLOT NO. R-2 TO R-6 GANDHINAGAR ELECTRONIC ESTATE (GIDC) GANDHINAGAR-382026 Phone :[protected] at 4:02 PM sharply Mall employees and attendants rush to floor shouting "bahar kadho bathane" means - get them out all, “niklo bahar” means –Get out when some lights gone off on the floor. This way they vacated the ground floor. I say why they opened such area if can’t handle While 15 mins. back there was power cut in the area. The attendants were behaving so rudely like they are getting cows from wild. The shouting, rude and unprofessional behavior was not enough when they try to push customers outside the mall. This is very new to me as I never had touch by any caretaker/attendant in any urgent situation in Bangalore or Gurgaon where i lived for years. Having shocked by such behavior when I analyze, the mall employees/attendants were being instructed to do such thing, get vacate the floors. One old lady with shopped items was threatened to go fast or counters will be closed. This is very awkward, for places like Gujarat where still people don't push or misbehave to old people. If the super marts are not capable of handling situations like (i.e. power cut in area --- really no backup??), at least can behave professionally. Just power cut and they forcefully vacated the mall, I wonder how much they have required facilities to open such super mart /mall. I hope someone give message to proper management people to look into matter and at least replace such supervisors who give such instructions. There is another incident I can remember from month back when on first floor(same mall), glossary dept. there is mug/plates made by chinai sand were put on open space stacked and no rack or any other support, it was stacked plates one on another while two side open space and no support. On couple with kid was passing through the way and one packet with six mug and plate gone down. The attendant force the family to pay for packet while it was their mismanagement/placement of putting such glassy items on way stacked without rack. I strongly condemned such behavior in my society. Regards, Kiran Patel Gandhinagar Gujarat

To manager D MART ltd I have purchased on 9/9/2013 from kolhapur stores commdities worth Rs.966 and it is billed twice.please check the same and remit it back to my account .please do not erase video script to cross check the claim.Ihave also complained on your feedback earlier thank you Yours Sincerely Aruna Narayan Gogate [protected]@yahoo.co.in

This is with regards to the horrible experience I had at Mulund Dmart. On August 24, 2013 I visted the store with my younger brother. At the of making an exit they checked our bills n items we purchased. Moreover, they have asked my brother to come with them inside and took him in the Checking section where they usually take any thief.. Mr. Sandesh being the supervisor of security does not know whom to check. This is the harassment to the customers Luke us. I really want to escalate this and want to know what action you guyz will take.

Regards,
Sameer

I was pouched Goods from D mart Vasana date of 2 July from my SBI debit card[protected]) after punching the card automatically redact my pouched amount, and I got SMS and mini statement from SBI, I had show them, but counter no 07 / KT and there manager not ready to get my pouching goods , they told yours transaction not happen, i talked to my Bank manager and got latest up dated poss book with pos no[protected] D mart showed them , They are not accept my document and not co-prating with me , last 3 days I harassing in D mart.I want to get back my amount 1161.45
yours early cooperation is solicited.

prithwiraj Mali

I am Pooja Shah. I live in a joint family with 9 members living together. Every month, I visit D-Mart (D-Mart, Satellite). I buy the complete supplies for a month. And that's what such stores are for. To buy in bulk for the home. It includes items like soaps, cosmetics, etc. Being in a big family, we require around 6-7 packs of Medimix soaps and around 3-4 bottles of cosmetics cream. But last time when I visited, I was denied my purchases. I was told I cant have more than 2 packs of the soap and 2 bottles of cosmetics cream. I protested that why should I be denied and the manager said that its their rule. I have been purchasing from their since 2 years every month and never heard of such a rule. And how can a departmental store deny me the quantity of my supplies. People visit such stores to buy in bulk to arrange for their supplies so that they don't have to bother about it on a daily basis. And there is no such legal way to stop the customer from buying.

Because of this I had to go to other stores for my supplies every week which caused me a lot of trouble.

Kindly look into the matter. My time to purchase of monthly supplies is due. If this cant be solved I would not like to visit the store again.

I purchased pantene shampoo from Dmart, Hiranandani branch,Powai,Mumbai. The quantity written on bottle was 320ml but when i hold the bottle i found out the weight of bottle was less.... i opened the cap and saw that quantity was less bottle was only filld its 3/4th volume and rest was empty... the batch Id of product is B[protected].

I am regular customer of Dmart at hinjewadi but recently purchased few items from baner store and faced below horror
(I purchased M sized baby diapers but needed L size so went back before 3 days along with original bill to baner shop and the M size diaper in excellent condition)
1) The exchange counter was closed at 11.10 am and I need to do several requests to staff to open exchange counter it as I was getting late on other...