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D-Mart / Avenue Supermarts Complaints & Reviews

www.dmartindia.com

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Updated: Dec 8, 2025

Complaints 1129

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84

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Bad 😕 It seems that D-Mart / Avenue Supermarts has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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D-Mart / Avenue Supermarts reviews & complaints page 51

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Address: 53041

I recently bought a pack of paperboat aamras 500ml, which is priced at 50 % of it's mrp. Those packs in the store did not have screw caps, they just have a silver layer like one of those 200 ml packs through which you insert a straw, with some dried gum around it. Later, when i was checking about that pack on the internet, i found that these 500 ml packs actually have screw caps on them and then i started to doubt if the dmart management is actually selling us packs that may not accepted by other vendors.

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Address: 560040

Website: consumer complaints (indian consumer complaints forum

Dear icici team,
Icici gprs meachine is not working, coming as error of "predial error". Below mentioned meachine detatils for furthur process.
S/n no.[protected]
Request you please attend and clear the same
Regards,
Kallesh
[protected]
Avenue supermarts ltd
Kassia udyoga bhavana
2/106 17th cross magadi chord road
Vijayanagar bangalore -560040
[protected]

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N

Nvbreddy

from Gudivada, Andhra Pradesh

Sep 20, 2017

Very bad response in kakinada dmart
In heavy business they r not opening 5 items counter.no response from staff

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Sir or madam, yesterday i was brought the one philips qt 4000 timmer but i am not happy with this product because 1. I didn't get the extra philips additional one year warranty login card.2. And i am looking better product because the timmer is not clean save product so plz help me. I was buy the product from koper khairenee demart store. Plz help me my problem as soon as possible. Plz

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O

Omkar Vhatkar

from Mumbai, Maharashtra

Sep 11, 2017

माननिय,
मी दिनांक 07/09/2017 ला पँपर 24 पँडचा 314 रुपयाला खरेदि केला त्यासाठी मी 550 रु दिले परंतु काऊंटर वरुन फक्त 36रु मिळाले मला 200 रु मिळाले नाही तरी माझा बिल क्रमांक[protected] आहे वेळ 05:37pm आहे आपण कँमरा फुटेज बघु शकता मला माझे पैसे परत मिळावेत
आपला ग्राहक

refund or exchange my product - Comment #2846033 - Image #0

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Address: Gandhinagar, Gujarat, 383315

Yesterday i have purchase goods from your gandhinagar mall you have charge gst in your bill but you have not mention my gst number in your system/bill because same was mention in my gst returns, your officer said that system not updated so what can i do.
My contact number. [protected].
Bill no.[protected]
Date : 02/09/2017
Cashier : bp/12 time : 08:21 p. M.

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Address: 400072

I) open space occupied for storing material including staircases.
Ii) electrical safety seems not being complied.
Iii) preparedness of fire fighting system.
Iv) no control / monitoring over entry of people i. E. Overcrowded. One of reason is on account of non-operation of all payment counters.

In view of above safety of public coming for purchase is on stake in case of emergency / untoward incident,

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Aug 28, 2017

nlvora's response Charged higher side amount

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N

nlvora

from Surat, Gujarat

Sep 4, 2017

Bill No.[protected]

A

adityamehra786

from Ludhiana, Punjab

Sep 11, 2017

1 have purchased Men's undergarment at 180Rs. they put all together like with sleeve & without sleeve. & due to that i purchased with sleeve instead of without sleeve. When I contact to them they are not ready to solve my problem. They are given me unexpected answers... I say that It is very bad

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Address: Thane, Maharashtra, 400608

I had purchase some items on 27.08.2017. At billing counter i requested them to update my gst no. So that i can get credit of same in gst returns as the items is for use in my office. They refuse to update the same and said that they dont have any systems o[censored]pdating gst no. Of customers. This way customer is lossing on itc of gst. Please clarify the same. By not geting the gst credit the customer has to pay tax on tax - cascading effect.

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Address: Surat, Gujarat, 394221

Your security gaurds at surat branch are very stange, they even know how to communicate with customers, one of the main branch in surat in pandesara krushna kumar singh named person argued with me regarding entry time at the 9:55 please i was standing outside & he closed the doors saying not entry on 10 i showed time even tough he is not giving proper responce & very wrost experiance at d mart not going to visiting any day even tought i have visited there more then 100 times but not now, shame d mart please produce some customers freindlyness

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Address: Surat, Gujarat, 394101

Website: Consumer Complaints

Jira sal rice which is selling at d mart mota varacha branch they won't sell 25 kg packaet bcz they will get less profit and selling last year stock price was 875 per 25 kg at rs. 38.50 * 25 kg = 950.

They stop selling 25 kg package just because reason is gst. So they sell fortune oil 15 ltr which amount is equal to that. As d mart staff said you can buy in 5 kg package which is equal to 5 total package. So you cant buy that 25 kg as they sell before. What is this # harrasment public faced.

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Address: Thane, Maharashtra

Today i purchase some material from dmart thane kothari compound.
I purchase some biscuits and juice, when i come to billing counter and half billing done then one staff at billing stop billing and cancle billing.
When i asked to staff that why you stop billing she called her supervisor.
The lady supervisor come to that counter and i ask her for same then she dont allow to take material out bcoz of some more.
When i ask her that why you dont allow me to take out she told its our rule, when i ask her where is in writting then she started searching the.
After 10 mints i ask her to show me where is in writting then she call mr. Sunil yadav and he has also dont alow to take out material and started argument with me and dont given me proper explaination.
I was waiting there at billing counter more than one.

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J

Jogendra Siddhaye

from Nashik, Maharashtra

Aug 28, 2017

Wrong Billing and counting mistake also not listening to customer for recount by the cashier and his subordinate.

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I had done a shopping for rs. 600 from dmart, near kartar road in pune on 13.08.2017. Firstly the transaction failed but my amount got deducted. Then i had to pay again. I haven't received the amount yet in my bank account and it's been 9 days.
I do not have the bill with me though, as i was told that money would be back in my account few hours i had trust in d mart, but it's been quite long and i am. Wondering wheather this is a trick played by d mart on it's customers.
Kindly get back to me as this is not how your business should be dealing.

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BHANAVATH KRISHNA KANTH NAIK

from Visakhapatnam, Andhra Pradesh

Aug 28, 2017

Dear sir,
My name is Krishna Kanth I have purchased items in kakinada Dmart on Sunday (20/8/17), I'm paid amount through sbi atm card, it shows payment is failed but money is debited from my sbi account not refunded till now..plz resolve my issue as possible as fast

Thanking you

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Address: Hyderabad, Andhra Pradesh

I had done the shopping on 16/07/17 from d-mart, kompally, hyderabad vide bill no:08-0125 at 07.35pm. The bill amount was rs.403/-. I did the payment through my debit card but the transaction failed and the cashier swiped the card again. But rs.403/- was already deducted from my account for the first swipe. On enquiring with the cashier, i was told that it will be credited in my account within 48 hrs. But now nearly 24 days has past but still there is no refund of the amount. I had lodged the complaint on the d mart site also and my compliant id is d-c/tel/hyd/kom-27812. But there is no reply from there either.
Please reply what is the status of my payment?

Mohammed contractor
[protected]

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Address: 400703

Website: Www,rediffmail .com

Bill no_ 17-0138 dated 27-7-17. Complaint given on 2ndaug but no reply dear sir, my compaint regarding excess gst charged on following items, 1 santoor shop charged 28% insteade of 18% '"' 2 wim bar 28 % instead 18% 3 wheel bar 28% instead_of 18% all above items are fmcg and not laxary items, it should charge 18 or less than 18%. Kindly do the needful

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Website: www.dmartindia.com

Exploiting customers: i have bought a bagrrys fruit $ fiber muslie, which was and still is listed 375 but they charged 425. I called customer service to look into it, they took my number and said "they would call me in few minutes". After 1 hour wait, i called them to check the status some other person answers and said the same thing, took number and they would call. But no call since 2 days. Any way i called in again after 2 days, told them the whole process but that person was so harsh and said we have so many other things to do, so just bring product and receipt to check. I was very annoyed deciced to raise the issue. It is not about money but we all pay a lot to get good service and quality products but not to get # from your company. I would have to think about going back to dmart, suggest others to choose other source.

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Address: Mumbai City, Maharashtra

I purchase some items from d mart koperkharne navi mumbai as on dated 22/7/2017 bil no.17-0138.
They charg excess gst on following items
Santoor shop 28%

Vim bar 28%

Wheel washing powder 28%
Above items are not luxury items theses are fmg items should be charge12%
I ttalk with there manager but not
Satisfied with his reply
Kindly do the needful.
Abdul mannan baig

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Address: 400068

Dear sir,

One of my friend had visited your shop to buy some things.

Though many of the things which he bought had mrp xxx (Inclusive of all taxes) written on the labels, still he was charged gst over and top of the mrp price.

Is it right to charge him gst, are you not guilty of cheating and defrauding your customers.

This is just one case, there must be lakhs of customers who have bought stuff from you over the period of 1 month.

Please let me know the real picture.

Thanks

Suresh
[protected]

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Varad Shinde

from Mumbai, Maharashtra

Aug 11, 2017

The lady outside the trial room of dmart (bhandup mumbai ) was very rude with me
So i request you to take the necessary action as soon as possible. Before we take an unwanted action

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Address: Mumbai City, Maharashtra, 400080

I have purchased certain items for my office use from D-mart, Mulund West, Mulund Goregaon Link Road on 02nd July 2017 vide Invoice No.34-0086.
As the GST was to be levied, I had requested the Cash counter (No.AP-34) to add my GST no in the bill. She didn't understood so rightly called Supervisor, who said NO such system is there. My complaint is unless D-mart (or any seller) records my GST, how can I get the credit for GST included...

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Address: 400701

Website: indianconsumer.com

Hi,

I Mr. Srinibas choudhary left the organisation on 21.03.2017 and still not received PF amount. My PF number as below:

MH/49416/0004297

Form submitted - 11/05/2017
Submitted to PF office - 13/06/2017

When I called to customer care, they refuse to answer. Please look at this and hope to resolve ASAP.

Regards,
Srinibas
[protected]

D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.

Jul 04, 2017

Updated by srinibas choudhry Waiting for reply

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A

Ankita Mantri

from Mumbai, Maharashtra

Jul 31, 2017

Complain is about GST charged 18% on bill which are MRP goods and it should not been charged as MRP inclusive of taxes but still charged 18%.if the goods are charged at 18% it means it gets costlier than goods which are sold by normal retailer then why should one buy from Dmart

N

Naveenpurohit

Apr 2, 2021

I update my account number in pf kyc .but not approved by pf ofc and dmart

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Address: 517501

Sir/madam
I purchased a toy tofay at 8.30 pm which was opened immediately after go to home, but it has one wheel damaged i.e. the wheel broken, immediately I reported the same to d.mart Tirupati air by pass road but they said rudely as u have to all be verified before purchasing, how we verify they don't allow to open the toy cover to check before buy in the mart then how we check, I lost Rs.150/-
Please take necessary action the toy details as given bellow
Friction big pickup (ask)
Barcode no is [protected]

Thanq

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I made purchase at d mart satara road branch on 27.05.2017 against visa debit card no. [protected] of dena bank valid from 01/16 to 01/21
For rs.1890.36. On swiping the card there was error and slip showed that txn failed sale declined. However my account was debited twice by rs.1890.36
Therefore i made complaint to dena bank. They have informed that there is no credit pending. I therefore i request d mart to check their bank account and check that whether there is double credit on 27.05.2017. If so arrange to refund an amt. Of rs.1890.36 for failed transaction.

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Address: Rajkot, Gujarat, 360005

Website: d mart

In past gopal namkeen locally manufactured was available in the crystal mall stores rajkot. Since last 2 months it is not available and other products are added which is costlier than gopal. Complained to stores manager but nothing is done. I asked for higher authorities name but stores manager replied ther is no one above me. I have come across in foram also stores mangaer is everything nobody above him. Really strange management governance. I have not come across such type of management.

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Jul 01, 2017

Updated by Arun Adalja no action from management.

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