Airtel Complaints & Reviews

I am using airtel mobile service. Recently i faced one problem for not providing services even after charging money. after many calls, where i had spend lots of money i recieved a call from service provider as i made a complaint in consumer forum.the matter was sorted out and money was refunded, however no compensation for harassment.Recently on 13 Mar 11, i recieved one message," thanx for downloading i hate love stories..... and u have been charged 30 Rs. I was shocked to know that i ve been charged for something i ve not asked for and even i ve not recieved. i called up last known no of airtel customer care but recieved no response. i had a word with two executives one was mr manoj and second name i don't remember.still no response. I ve spent atleast 8-10 Rs talking to them but i feel they are reluctant in helping the customers. Is this the kind a best service they claim. I want my money to be refunded alongwith compensation.

the senior person in customer care ,the name srinivasa not response correctly ,from my account bal is deducted with consent ,so pls what ever problem pls slove it .
when call custcare agent or senior no correct resopne ,spl srenivsa now we call our [protected]

Hi,

My name is Sandeep Yadav, resident of Ghaziabad (U.P).
For the past 2-3 days I'm geetting calls from different caller's from some place in Mumbai (ascertain this by the STD code).
Today I got one call from Chembur (caller told me the palce).

The problem here is that the caller's are alleging that obscene calls/ SMS's are being made/send to some number. (not even sure about the number) from [protected]( which is my number)

But for last 2 days I've not even made a single call from my number ([protected]).

As far as SMS's are concerned I've not send any sms from [protected] for a long time.

Could you please let me know if my number is being misused.

Really apprecitae your help on this.

Thanks,
Sandeep Yadav
[protected]

i have already registered for DND service on 10th oct 2010 for my airtel number [protected]. but i was getting unwanted sms for a long time even after the activation period of stopping such a service. but still now after 5 months i am getting SMS from 54321 and call from [protected]..this is too bad.. airtel is cheating their customers..even at this situation of number protability..please stop this,..otherwise will go for further steps..
Regards
Sobin

I was using Airtel broadband connection in Delhi whose number was[protected]. I have shifted from Delhi to Gurgaon on 1st December. So have raised the disconnection request on 28th November and have paid bill on 4th December. But airtel shifted my connection from Delhi to Gurgaon on 18th December with new number[protected], Now I am using this since last 3 months and continuously paying the bill of Gurgaon number. Now I have seen that they have not disconnected the old number of Delhi even though it is shifting process. How is it possible to have one person shifted to other location and still using the old one? If it is shifting the older number should automatically gets disconnected. Now I am getting call from Airtel to pay remaining bills of old delhi number. I have asked to Customer care, they told that there is no usage of Delhi number since Dec 2010. So I am not using this Delhi number and using Gurgaon number and paying bills here, so why not Airtel is looking into that and why are they irritating me? I am frustated with services of Airtel. This is fault with people over there. I have not expected such kind of thing from a giant organization.

Hello,

I am deeply hurt and frustrated to tell you my worst experience with Airtel and your associate
-- Mr. Umesh, 'X' Squire Communications (P) Ltd, 14, Second Line Beach, Parrys, Chennai- 600001.

We had given a Port out request in the first week of Feb. when MNP was introduced in Chennai. We had 3 Mobile numbers from Airtel which we wanted to port to Vodafone for the Corporate CUG purpose.

According to what i read in the newspapers it should have taken 7 working days and on the 7th working day the network services will not be available for some time and the port out condition will be fulfilled. But sadly which was not the case for me. The 3rd number which is ([protected]) which is used by me from more than 8 years now was disconnected the very next day from Airtel after sending the MNP request. When i got in touch with Mr. Umesh he was rude and arrogant to reply to my simple quires about why was the number disconnected. Later that week Vodafone employees told me 1) Airtel has rejected the Porting request because the number is less than 3 months old. After some time i had to go to the Airtel office and personally show them last 6 months bills which were present with me. Please note the number is still not activated and as this is my official number from 8 years i had been loosing many business calls. 2) In the end of the 1st week i get a call from Airtel to clear all the "Un-Billed Amt." which according to the law should be paid on the billing cycle date. Note: the number is still not active. Mean while i had called Mr. Umesh several number of times to indicate about the loose of business which he always ignored and answered rudely to just put things worst. 3) Even after paying all the unbilled amt. still the number was not ported out. Later when i called Airtel service they tel me your number has been requested to change to "Pre Paid" whose request was never sent from me. And now when i am trying to call Airtel or Mr. Umesh who is Airtel's representative number ones bother to answer.

I would just like to ask who will pay for my loose of business from 45 days and its still counting. I want to make an appeal and a request for at least giving my mobile number back and letting to port to Vodafone as i will never never think about Airtel after this harassment.


--

ASHOK MEHTA Dharnendra.
Director- Bhansali Chemicals (Madras) Ltd.
Mobile No: [protected]
Email: [protected]@bhansaligroups.com

I have been receiving continuous messages from [protected],stating Get bizarre facts around the world by SMS. Rs.30 had been deducted from my balance in the first week of march and Re.1 is being cut daily in spite of the fact that I have never subscribed for this service. My balance is negative now. It is not my fault at all. I cant use my mobile because of this. I am facing lot of problem. I request the concerned authorities to unsubscribe the service and refill my balance.
My Mobile number is [protected]
I request the higher authorities to solve the problem as soon as possible as the amount is deducted daily

Hello Sir,

I am a resident of Pune warje karvenager area. In our area there are 3 mobile towers are installed. Mobile towers are highly dangerous for health of neighbour residence from its eletro magnetic radiation and that too this towers are installed on buidling adjacent to school and temple. Please kindly look into the matter. As there are 3 towers installed (do'nt know the operators) in 3 buildings close to each other. Where can go to complaint and remove this mobile towers?

name; ISMAIL KHAN
MOBILE.NO; [protected]
BROADBAND NO;[protected]
E-MAIL ID; [protected]@yahoo.co.in
EXISTING CUSTOMER OF AIRTEL BROAD BAND WITH UNLIMITED USEAGE & UNLIMITED DOWNLOAD FOR .RS 799/+TAXES
SIR I RECEIVED A SMS ON MY MOB ON 28 FEB TIME 02:36:58PM.STATING UPGRADE YOUR AIRTEL BROADBAND SPEED TO 2MBPS FOR JUST 100RS MORE PER MONTH AND GET FREE CALLSWORTH RS 100TO ANY AIRTEL NUMBER ACROSS INDIA FROM YOUR AIRTEL I SENT AN EMAIL TO THE CUSTOMER CARE STATING TO UP GRADE MY SPEED I GOT AN REPLY THAT IT WILL TAKE 24HRS AFTER THAT NO REPLY ON 5TH OF MAR I SENT AN EMAIL TO APPELLATE AUTHORITY WITH ALL THE DETAILS GOT A REPLY AND ONE SMS STATING THAT WE WILLDO THE NEED FUL REF NO 43742932 AFTER THAT I GOT AN SMS FROM AIRTEL ON 5TH MAR TIME 06:59:44PM.STATING THIS THANKYOU FOR AN OPPERTUNITY TO SERVEYOU.TRUST YOUR REQUEST NO 43743406 HAS BEEN RESOLVEDFOR DETAILS CALL 121 FROMAIRTEL FIXED LINE OR 44444121THIS WAS THE REPLY AFTER THAT I CHECKED THE NET SPEED IT WAS LESS THEN 512KBPS SO I CALLED THE CUSTOMER CARE AND TOLD THEM THE DETAIL THEN THEY TOLD ME ITS UNDER PROCESS IT WILL BE SOLVED TILL 8TH OF MAR AFTER THAT NO REPLY ON 14TH OF MAR I RECEIVED A CALL STATING THAT UR REQUEST HAS BEEN REJECTED BY THE TECHNICAL DEPARTMENT AND ONTHE SAME DAY I RECEIVED AN SMS STATING THIS [ NOWAIRTEL GIVES HIGH SPEED OF 2MBPS WITH UNLIMITED DOWNLOAD FOR JUST RS 999.ALSO GET RS 100WORTH CALLS TO ANY AIRTEL NUMBER ACROSS INDIA FROM YOUR AIRTEL NOW MY QUESTION IS THAT WHY DID U FIRST SENT ME A SMS FOR JUST 100 RS EXTRA THAT IS 799+100 899+ TAXES NOW UR SENDING A SMS FOR 999 I REQUEST THE AIRTEL PEOPLE TO STOP PLAYING DIRTY POLITICS GAME WITH THE INNOCENT CITIZENS OF INDIA OTHER WISE A DAY WILL COME THERE WILL BE AIR BUT NO ONE TO TEL THIS WILL BE THE FUTURE OF AIRTEL IT WILL BE TOREN APART SO PLZ BE CARE FUL AND GIVE THE CUSTOMER WHAT U PROMISE DONT PLAY UP & DOWN GAME EVEN IAM TRYING TO SHIFT TO SOME OTHER BROAD BAND PROVIDER BECAUSE ITS USELESS WITH AIRTEL AND THEY MAY CHANGE THEIR STATEMENT AGAIN & AGAIN

Dear Team,

This is to convey you that becoz of your misrepresentation lots of people are being forcefully charged & i am one of them.

I have requested for your GPRS-98 pack via *567# on 18/02/11 & after that i have received a call from your executive on 19/02/11 that my internet has been activated. For activation i have requested internet settings via SMS MO to 543210 on 19/02/11. After that i have started using internet on my mobile. I was freely using my internet as it was known to me that i have 2GB to be used free of cost under GPRS-98 pack.

I was shocked to check my mobile bill that was received on my mail on 07/03/11 as the bill (Rs. 5487.21) was much-much more as per my expectation. I called customer care & complained the same vide complaint no.[protected]. After that i received a call from your executive on 10/03/11 stating that charges levied are correct & when i asked for the clarification then your executive stated that you have used your internet connection via Airtel live.

I want to clear that i have used my internet connection via selecting Mobile office & not Airtel live (If Airtel live is picked by default how could i get to know about the same), Moreover you have not mentioned anywhere on your Airtel site (www.airtel.in) that under GPRS-98 pack user are not authorize to use Airtel live, neither your executives while making activation call to customers state that this 2GB download is not applicable on Airtel live.

Also credit limit on my mobile no.-[protected] is Rs.1200/- & if my bill was exceeding this limit at any point of time why my services was not barred / not informed me about the same.my used bill amount Rs.172/-

Kindly do needfully

Dear Sir/Madam

This is godwin, we are providing Airtel postpaid sim for the workers in our concern.There are more than 20 sim users in our concern.every one has the same address for bill Receiving.except this number ([protected] ).It comes to my another branch office.so i want to change my bill receiving address for that number ie ([protected]).Here are the details.

Mob No: [protected]

New Address :- MS Uniworld Logistics pvt Ltd..
Uniworld Integrated Logistics Park
A11& A12 SIPCOT Industrial Park
Irrungattukottai
Sriperumbudur-602105.
TamilNadu


Mail:- edp.[protected]@uniworld-logistics.com

Kindly Change the Address for the upcoming Month

Thanks and Regards

Godwin Joyson

I have not activated any MMS subscription. Automatically activated and every day Rs.2 deducting from my account. Help me how to stop. I'm in Qatar and kept my mobile no in roaming for personal requirments.

24.02.2010 , i have changed my network for my mobile number([protected]). after that, customer care from airtel called me, then gave the offer (airtel to airtel 1paise/6 secs & airtel to others 1paise/2 secs& 6000 sms free/month & std 50 paise/min). and then cancell the port. till to date not give the complete offer to me.

To the Senior Manager/Director of Airtel Service Provider

Dear Sir/Madam,

With regards to the Airtel Customer Service contact no# 121 from any airtel mobile is applicable to all your airtel using customers. But unfortunately, I am one of the airtel prepaid subscriber from past one month i am unable to connect to your airtel customercare number. This is very disappointing for one of your subscribers. Since airtel being a good customer service provider this has become a major drawback in your service. So I would like to register a complaint for this and request to take strict action against this for not providing proper service to customer. Even after visiting your airtel branches in different areas of Bangalore, no proper response given. So please check and revert with feedback for the same at the earliest.

My mobile no :[protected]

Thanks & Regards,
Shrividhya

PLZ DEACTIVATE DND FROM MY MOBILE PHONE

Sir,
As all we know that airtel telecom service is best in the telecom industry. so i have change my reliance mobile number to airtel but now i am facing the problem related to incoming calls i have facing loss related to my business because most of my work is done through mobile phones. Please solve my problem as soon as possible otherwise i have to change my no. again to some other network.

Thank You.

Dear Sir,
I am Jitendra Singh From Orissa using the airtel mobile Number [protected] since last 4years and I want to port out my airtel no. but whenever i am sending sms (PORT [protected] TO 1900) for generating UPC ( unique porting code ) they are not providing me the UPC code & everytime Re1.00 is deducted from my main balance ,In this way i lost all of my balance up to Rs100.00. for this messages. After that many...

hi,
i am a user of airtel internet connection. my connection was debarred from airtel for 2 months and they are asking me to pay for that two months,which they didn't provided me services. i did complain them many times for that but they always had the same answer,"maim, that is your mistake."
my airtel account number is 15644335. they are not having any kind of my complaining data and they have wrong data related to my internet.they are misleading me to provide informations.

Dear's

I am holder of DTH connection with customer ID [protected], I had purchased this Airtel DTH connection in Dec' 2008 for which I had tried to get it activated and had run every piller to post, The package come with three month free subscribtion which I was not able to utilize as customer care service engineer could not able to help me to get the connection activated. I had even Launched a complaint and service engineer did visit at my residence but could not able to start the service. I have the activation voucher and the Customer relationship form to supoort.
I did approched Airtel to get DTH re- activated in July'10, I have 15
e-mails and Phone calls to nodel officer to support my complaint..
Still after three years I am still trying to get the connection re-activated for which I have been informed by the customer care that Customer ID [protected] has expired and I have to purchase a new DTH connection along with the BOX. this is impossible to digest, if I have the BOX and the Dish we only need to activate the SIM card for the re-activation. I have visited even your Dealer for which I got the same response.

why do I need to Purchase a new connection i.e. Dish & the setup Box which I already have with me. Your records still have my customer ID and I can't it understand why it cannot be re-activated.

I just want to make a point if I would have provided better service earlier I would have not reached this position.

Hope to get your response,

Regards

Atul Gulati
S/O Rajender Gulati
Mobile no. [protected]

Hi Airtel customer care,
1) I got an SMS from AD-54321 saying "Thanks for downloading java game, and you are charged 30/-", and then onwards I'm getting SMS also with cricket updates.
What I wonder is, I never sent any sms or link to activate this service. THese sms are charged also.

Please deactivate this at the earliest.

2) I got one more SMS saying "Thanks for downloading hangama gclub.., and you are charged 99/-". I do know what this is and why this has got activated for me. Also there was nothing related got downloaded to my mobile either.

Please resolve this problem.
[protected]
Thanks