[Resolved]  Dish TV — Pathetic Customer Care Support of Dish TV

Dear Sir,

I would like to bring to your kind notice that I have bought three Dish TV connections i.e. 01 Parent (VC # [protected] in the name of Mr. Chander Prakash) and 02 Child connection in the month of October 2007 from Ravi Electronics.

When I purchased this connection, there was a scheme for first connection @ Rs. 3,600.00 user will get 6 months subscriptions free and for child connection, charges will be Rs. 3,000.00 per connection without any subscription charges.

Based on the above scheme I bought three connections and I have already paid additional amount of Rs. 1,200.00 as a 6 months advance subscription for both child connections apart from Rs. 6,000.00 (2 x 3,000) i.e. till April 2008, there should not be any due for all three connections (parent and child).

On 16th February 2008, all my three connections were deactivated and on enquiring from the customer care department, I got an answer, the reason for disconnection is non payment. Customer Care Department of Dish TV also agreed that this has happened due to mistake at their end as they have entered the date of February instead of April 2008. As per company record, I have paid Rs. 10,580.00 for all three above mentioned connections against the payment I have made to Ravi Electronics of Rs. 10,800.00, the difference may be the commission of Ravi Electronics.

As per company records and information, I have made / cleared the payments till April 2008 then I don’t know why my connections have been deactivated. Whenever I call customer care the only answer I get from “Fault is from our end and all the connections will be activated within 24 Hours and you will get a call from our CRC department”. From 20th February I am continuously hearing this statement. And after almost 200 Hours I didn’t get any solution from Dish TV. Details of Complaint nos. are as under :

Complaint # 11525621 dated 20.02.08
Complaint # 11614029 dated 25.02.08
Complaint # 11613858 dated 25.02.08 spoken with Mr. Aman, Sr. Supervisor
Complaint # 11620092 dated 26.02.08 spoken with Mr. Akshay
Complaint # 11631414 dated 26.02.08 spoken with Mr. Gurmeet

After a series of repeated follow ups I received a call from Mr. Marshall of CRC department. First of all the attitude of this gentlemen is not good. He don’t know how to attend the customer, inspite of me indicating about his attitude, Mr. Marshall advised me to get in contact with Customer Care Department for better services, since, Mr. Marshall can not do much and will not change his attitude for one customer like me.

Records which customer care department is maintaining, is not matching with Mr. Marshall’s record. As per Customer Care I have made the full payment, however as per Mr. Marshall’s record, still I have to make the payments for my three connections.

I have already lodged the complaint in Feedback form of DishTV site but unfortunately I have not received any response from them.

I am writing this mail to you with a high expectations, I have set and I sure and very confident, this issue will be resolved at the earliest.

Moreover, personnel like Mr. Marshall should be taught, how to deal with Customers.

Best regards,

Ajay Verma
Mobile : +91 [protected]