DishTV Complaints & Reviews

That on 23 rd of April, 2008, I bought a dish tv connection and from the very begining it is not working properly infact it is very bad, cheap and after sales services of dish tv are very bad.
I tried the call center number[protected]and no one is picking the call (either it say sorry phone busy or sorry no one is picking up). If the call connects luckily then they said we will send our mechanic or representative in 24 hours but no body comes. I made a complaint several times (complaint no. is 134451 and[protected] but no use of registering a complaint on customer care because they never take it seriously. my dish tv is not working properly the picture and sound are vibrating, colour quality is also very bad. the picture quality of 15-20 channels are very bad.First time I faced situation like this.The dish tv has deficiency and imperfection in services and unfair trade practices.I will have to take them to consumer court if they did not take an action on my complaint.

We have two connections of dish tv and the child connection is not in service since 13th june, leading to unnessesary mental tension to my family. My 12 year old daughter has not been able to enjoy her holidays as she has been missing all her favourite sitcoms.
would request you to rectify it at the earliest and comensate for the loss by giving free subsritions of 10 movies.my viewcard no is [protected]
rajiv bedi
[protected]

Se my story in the form of email:-

My Recommendation, never go for DISHTV. The customer care is a bunch of leech and lazy people. They don't have any clue about what they do.
Here goes my story that is in the form of my emails to [protected]@dishtv.in :
Dear Sir,

I am not sure if this mail is going to alert person of deaf system. I never felt so helpless in my life, before this.

Just wanted to update you with the more information regarding my traumatic experience with DISHTV.

Like a Brand Loyal fool I again contacted DISHTV customer care today and waited 10 minutes before someone could pick up my phone. Anyway the conclusion of 30 minute long call were

- Again the supervisor did not come online and let the front desk callers tell me that he will get back to me.

- I again got another reference number So the reference numbers I have now . 1308806 / 13174260 / 13850735 / 13360916 and I don’t remember the initial numbers that were given at the end of April and start of May.

- Again after asking about some mail id of senior official of DISHTV, I was told [protected]@dishtv.in is the ultimate mail id and it goes to all high officials.

- Again the front desk staff told me to wail for supervisor and cut the phone after 3 minutes of wait.

While getting my Dish uninstalled in Gurgaon, I paid Rs 300 to your local service guys, all unofficial because I could not wait to vacate my residence there just because someone from DISHTV will come and uninstall it. (I would have been waiting till now!)

After coming to NOIDA also if I would have paid Rs 500 to your local support person, I would have got my DISH installed ages ago. The day I got the number of local support staff from your customer care staff, I should have guessed that probably I have to give some ‘underhand amount’ to get my DISHTV installed.

But Gentleman, now there are other options. I am moving to consumer court and trying to put this story to some responsible press chains. Probably it might uncover the ‘underhand deal’ story about such a good brand DISHTV, that higher management is not aware of!

Regards,
=====================================

your relations are unique, why don't you define them?

[protected][protected][protected][protected]

To: '[protected]@dishtv.in'
Subject: I wished but could not DISH?
Importance: High

Hello Mr. Ranjit,

This mail I wanted to send to higher management of DISH TV. But, could not manage to get their email id. I hope that you will spare time to go through this mail and forward to Mr. Chandra and other responsible people there. I am sure that this issue will be positively take by the management for betterment of the company.

I would like to bring this issue to you as a customer as well as an investor with your company. This is related to the poor condition of the customer care of DISH TV.

I was based out of Gurgaon and got a DISH TV subscription. On 29th of April 2008, I logged a request to the DISH TV Customer Care, that I am moving to Noida and would like someone to move my connection there at the new address. I was told that the transfer would be done within 24-48 hours including the installation at Noida address.

2 days went and no one contacted us. We had to call a local vendor and get the Dish un-mounted. We brought that with us to Noida sector-62 at our new residence.

Again there was complete silence! I called the customer care again on 10th of May regarding this and answer was – We are facing some ‘logistical’ issues. Great! They gave me a complain number and told that within 24 hrs someone will call me and install the DISH. Obviously nothing happened!

Again after some days I called the customer care and after 35 minutes wasting my time what I got was- I apologies- and another complain number. Some days passed and on persistent call from my wife, I again called Customer care and asked that I want to talk to some senior person- I was put on hold for 25 minutes! I cut the phone and again called someone. She told that the supervisor will call be in 5 minutes as he is busy! Of course I did not get a call from the supervisor! What is the use of a supervisor if he is not able to supervise?

I called again and I was put on hold saying that the supervisor is busy and please be on hold for some time. I was on hold for 10 minutes and the same person tells that he has talked to the supervisor and the issue will be shorted ‘today’. You guessed correct- Nothing got shorted. Somehow I got cell number of your local support staff (Mr. Pandey) and he was rude enough to tell me that he will not install the DISH until he gets the request from Backend.

In between I kept on getting SMS that you need to pay subscription charges. And one fine day I got a call from Renewal department- your subscription is due, please renew it. I told my story to the gentleman and I was told that – Sir aap customer care se baat karo- On detailing the story to him, he just could help me by saying, Sir karenge to wahi, aap call karo…. This reminded me the days of Old BSNL, when there was MONOPOLY and Telephone Babu was everything!

I called today to the customer care and requested to get the email id of some senior official. Reply was- Sorry sir, we don’t have their e-mail ids. I went to your Noida sector-57 office and the guard told me that no one can meet any official without appointment. And there was no number available to contact any official there!

I am very insisting person and this has happened with me, I could just think about other customer who just would change the service provider.
My company works in the field of Bond Building, and I am sure that you are aware of the fact that – It takes 10 times less to retain an existing customer than to get a new one. What are you doing to retain one?
The employees and associates are your Interface with the customer. Only with the words- I apologies, This I can not solve, can I help you in something, I really regret, There was some technical issues, logistical issue- you are not going to retain a customer.
We talk about pampering customer and see what you are doing.
A user, after this all will be left with two options- change the company, or go to the consumer court and fight it out- gross deficiency in service! In both the condition DISH TV is loosing.

I am sure that this story is not just happening with me. Please take it as positive feedback though my entire pain in this process is not going to lessen by any amount, but Mr. Chandra has been pioneer in some fantastic ideas in the industry and I want his ideas to RULE.

With warm Regards,
Manish
==================================================

If you don’t take care of your customers, somebody else will!

Make them feel special!

DISH TV THE INDIA'S D.T.H SERVICE PROVIDER IS ADVERTISING THAT DISH TV SET-TOP-BOX IS FREE..BUT WHEN CONTACTED THE DEALER HE ASKED FOR Rs 3999/- TO BE PAID AND YOU GET MOVIES FREE...DAMMM! WHAT WILL ONE DO WITH THOSE MOVIES?

ON THE OTHER HAND ITS COMPETITOR TATA SKY HAS REDUCED RATES FROM 300/- PM TO 200/- PM FOR ALL THE CHANNELS.

DISH TV SERVICES ARE ALSO NOT GOOD, WORST SERVICES EVER SEEN BY ANY SERVICE PROVIDER COMPANY...

Dear Sir/ Madam,

I’m Vijay Krishna Srivastava from Guwahati and I purchased DishTV connection of 3months subscription scheme as on 25/April/2008. After couple of weeks, I’m continuously facing “No access / Signal not found” problem apart from this problem I’m also in problem of their customer care services of such a reputed group. Whenever I call at [protected] (East region) they never pick their customers calls only one line is repeated continuously “this week is for Hera phere movie order your demand movie” but I ever get the line of their customer executive to tell my problem & this phone line is chargeable also, so after 15-20 minutes of wait I’ve to cut my phone from my side. This is really a very good service of Zee network enterprise for their main customer because they know they the existing customer is in their hand, so it is good not to hear their problems. When I call at DishTV Toll free Airtel mobile no. of Nodia, they pick the phone but ask me to hold the line but after that no reply for a long time and finally they disconnect the line from their side. So this is the Goodwill of Zee network / Dish TV. I mail to dish TV number of times regarding my problem of “No access / Signal not found” which was solved but again after few days it repeated itself. This is my final e-mail to Zee network enterprise / DishTV else I’ve to prepare myself for suit a file in consumer form. I’ve a proof against your customer care executive regarding holding the customer for a longtime and disconnect the line as I record it in my mobile phone.

-Vijay Krishna Srivastava
VC – [protected]
House No. 05, Naharani Path,
Last Gate, Dispur, Guwahati-6
Mob. No. 0-[protected] / 0-[protected]
e-mail: vijay.[protected]@rediffmail.com

R/S sir,
i am manoj garg customer of your dish tv. vc no.[protected].
i have a quary regarding the dish tv antina alingment.
my problem was occured on 3rd march 2008. i register a complaient to ur call center. on 5th march it got solved by ur techanicans. but after they had gone, my problem rise agin. i adjusted my problem by shaking the antina here and there. and recived 90 channels.
on 15th may the dish tv failed again. it was showing 0% singal strength. i made a complaint to ur calll center on 16th may. mr. farhad ur executive gives me a complaint no.13242795. and assure me that techanican will come soon but no one visted to my house till 23rd may.
on 24th may i talked to miss. ritika. she told me that my last complaient wasclosed so we have to remade ur complaient. she gave a copmlaint no. 13405984. and say it will be solved with in 24 hours. but again no one came to my house.the same procedure was repeating till today by ur executive, shift manager mr. dharmender, supervisior mr. niraj, naveen, assosite manager mr. akhil. and ur one of the team leader mr. richi spoke to me very rudly. he absued me on this procedure. every time my complaient was closed without solving.
what rubbish is going on in ur dish tv. whenever i want to talked to ur senioer level, every time my call puts on hold by more than 30 min. i called 130 times to ur call center from 16th may to till today. but my problem hasnotsolved yet.
my dish complaint no. are as follows

16ty may :[protected]
23rd may:[protected]
2nd june.13613910
6th june :[protected]

all the employee in dishtv are siiting there for there own entertainment. they have no worry about customer.

now i am going to file a case aganist ur company regarding this metter. soon u will recavieda letterfrom court. prepare yourself for it.
i am giving u last warning to take a strong action on mr. richi, mr. dharmender, and all those who stated me false. try to solve my problem as fast as u can do. otherwise..????????


MANOJ GARG
NEW DELHI
[protected].

I too have the same problem. Last one week I have made more than 100 calls to them. Everytime they say that this is the last call you have to make. It will be rectified immediately. I could get the phone number of the technician, manager, service center office. First time they will pick up the call, and say within 30 minutes person will attend. Later if you call, they will never pick up the call.

I am trying to move to some other service provider

DISH T.V. IS THIRD CLASS, POOREST SERVICE, THEY CHEAT THE CUSTOMERS

I regret to say that, I am facing the Setup Box problem from the last 3 months.

My Setup box was not working properly in the month of March 2008 due to the sound problem. I complaint 2-3 times at your customer care by phone but in a week there was no any response after many calls I got Your Technical Engineer Details from your customer care center i.e. Mr. Kailash Aggarwal and Mob. No. [protected] and landline no.[protected].

I called and requested him to sort out the problem of my Setup Box.
After listening my problem he assured to me to solve this problem. After 4-5 days one man came and he collect my setup box and give me another setup box he told me that this box is o.k and after solving the problem he will return my setup box, in the meantime I can use this another setup box.

But, I was surprised to see that the Setup Box which was given by that Man was not in working condition and that box did not work for more than 10 days. In between, I call many times to explain that this Setup box is no working and we are unable to see any channel but Mr. Kailash Aggarwal told me that I will get my setup box very soon but after 2 week time i.e. on 09/05/2008 I get my Setup box and they charged me Rs. 507/- for solving this problem and told that now the setup box is ok.

I shocked to see that, after 4-5 days the problem continues, I was surprised to see the same problem again, I contact to Mr. Aggarwal’s office and their office replied me that I have to wait for some days and if the problem is continue than they will look after. So, after 10 – 15 days they send somebody to pickup the setup box.

So, I have not received my Setup Box till now. I want to ask one question if our subscription delay only one day, you discontinue the services you have done many times with me this kind of things.

And if your customer faces problem from last 3 months you have no time to listen him. You expand lot of money on advertisement but you don’t care about the services. After this long harassment, I decided to go to Consumer Court and I will forward my complaint to leading news papers and T.V. channels.

Mr. K. S. Kumar owner of your V C No: [protected], has been complaining about signal problem since 20th May 2008. the complain no is 13356992. they have been following up on the above complain on daily basis at your customer care center nos. And every time your executives make sorry figures and ask for 24-48 hours for resolution of the case.the complaint has not been addressed to till date . NO ONE HAS COME DOWN TO CHECK THE DISH ... VERY POOR response by the company in customer service.
WE HAVE BEEN GREATLY DISSAPPOINTED, and i am sure every one in our nabhurhood have understood that the after service of dish karo is really bad, we rather take up a cable connection. Mr. K. S. Kumar unfourtnatly cannot do so as he has paid for 1 year service, this is what he gets in return
hoping that some justice is done atleast now...

Dishtv set top box nt working since 5 months, several complaints have beeen logged at call centre, customer care email id and also to local pune office.
As soon as the set top box is switched on it shown error message as SIGNAL NOT FOUND FOR 20 MINUTES THAN IT SHOWS CHECK YOUR SMART CARD.
kindly intervnee to get the same resolved on urgency

Regards
Vibha Gandhi
vc no. [protected]
Address: B-404 suyog enclave,
behind neco garden
viman nagar, Pune-14
cell no. [protected]

To Dish TV

Being a dealer of your product I have been facing many problems. First of all, I am never informed about the new schemes, set-up box, installation of set-up box, re-charge coupons’ unavailability, glow-sign board’s unavailability (it doesn’t even have lightning system). Neither the distributor is co-operative nor are you of any help. None of my calls were replied back by your distributor (ASN Solutions), and this is my final call to you.

I just want any of your sales executives who may help us with the problems. If you are not able to do any good for all these complaints, then I cannot entertain your product’s sales.

Regards
Ram Kishan Riat

Dear Sir / Madam,
I, Pankaj Sharma, owner of your V C No: [protected], have been complaining about signal problem since 20th May 2008. My complain no is 13329840. I have been following up on the above complain on daily basis at your customer care center nos. And every time your executives make sorry figures and ask for 24-48 hours for resolution of the case. I would likt to inform you that today being 5th June 2008 and even after 15 days, my complaint has not been addressed.



I have been constantly following up with your call center on the no:[protected], on daily basis. I have spoken to many of your executives and Sr. Supervisors, but in vain. I really feel pity for these poor fellows for such poor response by the company in customer service.

After vigorous folloups, finally sombody named Manoj from JMD vision, Delhi, turned up on 28th May 2008 in the afternoon, he never even had any monitor or tool to check the signal or do the installation properly. He took my TV to the terrace of the building, cut off my dishtv cable, dismantled my antenna conection, in fact damaged my dish reciever. And came down saying that something is wrong with my settop box, and it needed to be taken to the repair center for checkup. He gave a blank job card copy, which had to be duly filled by my family member. After 3 days of continuous follow up he cam on 31st May 2008, saturday, evening, saturday. He gave the settop box in very damaged condition with lot of scratches on the box, which was absolutely spotless till was taken by him. He did not do the installation saying that the weather being stormy, it cannot be done, and he would come the next day to do the installation.

The next day I called up on the no[protected]/222 for the same, and I was told by a lady that today being sunday, she cannot send anybody. I called upn monday 2nd june and also on tuesday 3rd june several times and got false promisses in return for sending the engineer. Finally on 3rd evening, I was told that the person came to my place wrongly, as they have not recieved any complain, and it was in somebody elses name.

Since, then I am still following up at Dish TV call center no[protected], and have spoken to several people only getting appologies from them and assurances that the thing would be resolved within 24 hours. Today on 5th June Evening I have spoken to sombody Mr. Nalin Ranjan - Asst. Manager, who has promissed to resolve my problem by 2.30 PM the next day.

This is probabily my last communication with dish tv, and if my problem is still not resolved tomorrow, 6th June 2008, before 2.30 PM. I will fine a written complain and a law suit for compensation at the consumer court.

I am also marking this mail to several consumer complaint bodies. Will also send a written complain to them, stating the level of mental harrassment by disth tv.

Besides, the above, i have still not received any reply to the below mail even which was sent to dischtv on 26th May 2008.

I do not have any hopes from you, but still sincely hope that you revert to my complain this time with proper resolution. else...

Thanks & Regards,

Pankaj Sharma
Hand phone: [protected].

Following is the information I would like to share, so that you can think before using Dish TV service

Issues that I faced so far:

1. Customer care guys doesn’t know the
information clearly. Always misleading. Subsequently this creates hell lot of problems

2. Always they say, it takes 4 - 24 hrs to resolve a complaint. and that never happens even after 24 hrs. If we ask the status of the complaint after 24 hrs, they will give us another complaint for tracking the previous complaint. This list goes on increasing until we speak to senior person. By that time it takes 5-6 days

3. It takes 5-6 days to renew a package (following step (2))

4. We need to furnish the same details about the packages I want / transaction Number / other complaint details again and again. (very annoying)

5. They don’t even provide the services for the days spent in following up the complaints (usually 6-7 days). This means we get service only for 22-23 days in a month

my vc no is [protected], i have paid Rs 300/= as renewal cum sun tv package on April 3rd, 2008 ..till date sun tv package has not been activated though several reminders over tollfree no.. i paid renewal for 3 months-apr to june2008. in what circumstances they have disconnected without prior notice for free channels..kindly look into the matter very seriously, other wise i am forced to move action thro legal..

This is my first email sent to Dish TV Customer Care. Seeing so many other complains I am not sure when my system will be activated.

From: Navin Shettigar [VFC] [mailto:[protected]@vibafluidcontrol.com]
Sent: 01 June 2008 18:22
To: '[protected]@dishtv.in'
Subject: Activation of VC No. [protected] installed on 30th May 2008

Dear Sir / Madam

I paid for Dish TV to your dealer "Techno Shop"; Airoli on 29th May and subsequently on 30th May your Technician from Service Centre, Kopar Khairne installed the system at my residence. After installation of Dish and Set Top Box no channels were visible, so your technician called up your customer care, Delhi and gave all the details of installation and in the same time your customer care representative spoke to me and took all my necessary information and gave me lot of information. As per him the channels should have been started in 4 to 24 hours. But even when I checked the system today morning i.e. on 1st of June still it was giving the same message Error 303 Call up customer care no.

When I called up your Mumbai customer care no., Ms. Damini told me that the Dealer has to send the request to complete the activation process. Since at that time I was not having dealer’s contact no. therefore my complain was not registered. Conclusion is that after speaking to your customer care on 30th May and giving all the details to complete register was waste, it was good for nothing.

Later I got the no. of the dealer so I called up your customer care no. and gave the details of the same. This time I was told my complain no. is 13590388 and to forward the complain it will take 24 to 48 hours. If I need immediate solution then I will have to fax or email the subscriber application form of Dish TV to your customer care. So please find attached the same with this email and please do the necessary to activate the system.

Really my initial experience with Dish TV was too bad. I don’t know why nor is neither your technician nor the dealer aware of the necessary procedures for installing Dish TV. Even to get the set top box from dealer was also a nuisance. That will be again a big story to narrate and I cannot spare so much time to type the same.

My request is to activate the system earliest by tomorrow or else I will return back the system back to the dealer and stop my payment paid thru credit card.
Regards
Navin Shettigar
Mob: +[protected]

Viba Fluid Control
W-96, MIDC, Industrial Area
Rabale, Navi Mumbai – 400 701
Tel: +[protected]
Fax: +[protected]
Email: [protected]@vibafluidcontrol.com
Web: www.vibafluidcontrol.com

Even if you to dish TV website and try to register as a new customer funniest thing is that you can enter text in the USER ID Feild and if you try to lodge complain then you cannot enter your name in the form that means you cannot submit any form on the website. You have totally depend on the customer care over the phone...

Useless service...

By far, I feel Dish TV is the worst DTH company in the world.They are very much worried of new channels like 9X, NDTV Imagine, Neo Sports that they may compete with their own channels, namely Zee Next, Zee Sports. Even Tata Sky is close with Star Network but they still added these channels at the launch of these channels. And not to forget their poor customer care, they give false information when enquired about channels.When I send a e-mail I get the channels are not available. What a reply !!!

Big TV is the best option when compared to Dish TV

Dear Sir,
The Dish Tv has installed the set on 19/05/2008 (almost after 305 months of purchase), but till date they have not activated the services. I have paid the amount required on 19th itself. I have called them for more than 15 times at the numbers 60013474, 65342255 and 65342266. Their call center no.[protected] is always engaged, and despite of my all trials in last 12 days I could not get the line.Today morning also again I tried to contact the local dealer 2 times, but both the times they have disconnected the call, after escertaining that I am calling. I am enclosing herewith the full details by the mail (3rd mail) sent to dish tv for doing the needful. It seems they are not doing anything and neither they are taking the matter with the local dealer, despite of my repeated request to them. The local dealer is not cooperating at all and is very adament as well.
May I request you to take up the matter with the dish tv and pass the appropriate order so that in future other consumers should also not suffer with this type of attitude. I earnestly request for your justice at the earliset, please.
The details of the case are as under.:


Deasr Sir, Dt.29/05/2008

In reply to your mail I will like to put forward as under:
1) I have purchased the set form E-Zone 3.5 months back, since than I am waiting for the installation to be done, but no body has cared about.
2) After searching the number I tried my best to get it installed on 19May2008., since than it is waiting for the activation.
3) I have given a complaint vide no. 13490715, but till no action.
4) I have requested the local dealer M/s A.V.SOLUTIONS, # 77, 23rd Cross, 14th Main, 3rd Block East Jayanagar, Bangalore-560011, to send the SAF form or give the copy to me so I can fax it up. But the dealer is very much adamant and he is not cooperating at all. He says" that the Noyada people are not doing, and that he has sent the requisite with the activation request, now don't disturb me and call me, whatever you want do do with the Delhi people, What I can do if they don't want to activate?"
5) I requested you to contact to the dealer and I have also given their no.[protected] and66), the contact persons Mr. Purshotam, who told me yesterday that it will be done within 24 hours, but today he is not willing to speak also. Ms Sumirathara, now she is disconnecting the calls, Mr. Nagraj, who told that withing 5 hours the system will be activated. But all in vain.
6) I have called several times to the no.[protected], and every time they say it will be done very shortly. I have requested repeatedly that why not you people speak to your local dealer, to know why he is not sending the forms to you, but I feel till this time no body has done this. If the dealer's behaviour is not to the mark, than why he is not terminated from your franchise.
7) It seems there is no responsible person in your entire system, who can do the needful going into the matter.

As desired by you, my details are as under:

NAME : S.K.SINGAL.
ADDRESS : # 100, 6th Cross, K.R.LAYOUT, 6th Phase, J.P.NAGAR, BANGALORE-560078.
TEL. : [protected].
VC No. : [protected].
Set Sr. No. : 07B9ABF42DS56430.
Model No. : CD1004is
Receipt No. : 3498 Dt.19/05/08. for Rs 384/- of A.V.Solutions. Payment made through cheque no.166117, which is already
debited to my account.
What best I could do on my part, I have done it. The rest is tobe done by you only. If still it is not done, than there is no other choice is left out with me than to request to the consumer form for the default of the service provider not performing despite of his dues has been paid.
Hoping this may make you to de the needful at the earliest.

Regards,
Singal.

I have paid a monthly subscription of rs 300 on Tuesday 27th may 2008 at the local dish TV dealer and have conformed that he has submitted my money to dish TV. I have called several times to the customer care, they gave me complain reference no. two days ago and every time i call them they say that they will activate the channels within 24 to 48 hrs ...
its 30th may, I am waiting but channels are not activated yet.
my vc. no. is[protected]

set box purchased from badabazar, gurgoan, haryana
under promotional sale scheme during the february month

not installed then as we were to shift shortly to pondicherry

on 09.05.2008 your consumercare office for southren india were approached and they booked the case for its installation under no: 13088184 informing that the technical department shall do the needful to whom they forwarded the case. till today nothing has been done inspite of our reminders
and the never ending promises from costomer care of your sourthern india definately demaging your image. solve this
urgently -- please, under information to me.

Respected sir,
i have purchased Dish Tv from local dealer and after that i called Dish tv customer care for the activation of my dish tv and i have purchased a recharge cupon also of rs 300/- and then i sms my cupon number to dish Tv but still i am calling then from last 45 days please activate my dish Tv and please send some one to install it here are my complain numbers :-

1.12348827
2.13140364
3.13256196
4.13298456
5.13305599
6.13339199
7.13339645
8.13430323

this is my VC number :[protected]
and my name is :- shamsher singh
address:- B56, Dilip vihar, near sant kabeer school, Chandra vihar, Nilothi extn, Near vikas puri, new delhi


plz help me to solve this problem