DishTV Complaints & Reviews

set box purchased from badabazar, gurgoan, haryana
under promotional sale scheme during the february month

not installed then as we were to shift shortly to pondicherry

on 09.05.2008 your consumercare office for southren india were approached and they booked the case for its installation under no: 13088184 informing that the technical department shall do the needful to whom they forwarded the case. till today nothing has been done inspite of our reminders
and the never ending promises from costomer care of your sourthern india definately demaging your image. solve this
urgently -- please, under information to me.

Respected sir,
i have purchased Dish Tv from local dealer and after that i called Dish tv customer care for the activation of my dish tv and i have purchased a recharge cupon also of rs 300/- and then i sms my cupon number to dish Tv but still i am calling then from last 45 days please activate my dish Tv and please send some one to install it here are my complain numbers :-

1.12348827
2.13140364
3.13256196
4.13298456
5.13305599
6.13339199
7.13339645
8.13430323

this is my VC number :[protected]
and my name is :- shamsher singh
address:- B56, Dilip vihar, near sant kabeer school, Chandra vihar, Nilothi extn, Near vikas puri, new delhi


plz help me to solve this problem

Hello
my comment is why these dish tv wont provide us free channel like QTV etc. As my brother Haider said.can we give me information about which dish service provider is giving QTV channel.please its request with the manager of Dish tv provider .please Allow QTV channel also in that package of channels .and actually it is free channel only then what is problem why not your provinding that free channel.here so many peoples are interested to take dish tv.if they provide QTV and other free channels in that.please Allow that channel in your dish tv.And i hope that you will accept my request.
thanks a lot

I have taken the Dish TV DTH connection in around Aug-07 and still under warranty. I am facing few problems since last one month -
1) No Dish TV programs on my television set
2) No Dish TV start-up screen for a long time (about 1/2 hour) on starting my TV & set top box set.

In this regard, I have made several complaints to Dish TV customer care starting on 09-May-08 (see complaint numbers and complaint dates in my e-mail attachment below) but despite of my repetitive follow-up and assurance by Dish TV customer care executives, my problem has not been resolved. In fact despite of the promise for arranging a visit by their service personnel at my home, neither any personnel visited my home nor I have got any phone / e-mail response from them. (Please see my e-mail dated 24-May-08) against which I have not heard, as usual. I request you to please look into this matter and help in resolution to this issue.

Best regards
Akhilesh Agarwal
(VC# [protected])



On Sat, May 24, 2008 at 12:07 AM, Akhil wrote:

Dear Magesh As expected I have not received any response
from your side or from any of your service executive for resolution of my problem that is prevailing from 9th of
this month (refer my complaints nos. 13104111, 13123508, 13181261, [protected]. As I have called up more
than 7 times to Dish Tv customer care (on dates 9th, 12th, 13th, 15th twice, 17th, and 23rd i.e. today)and
several times to your dealer (#52888) and your service personnel whose number was given to us but all in
vain. Now I ask you to : 1) Depute one single point of contact with his/her contact details incl. mobile number.
Ask him to contact me on my cell [protected] 2) explain the clear reason(s) of negligence - * why the
problem has not been resolved by your service team *why no one from customer care including yourself
approached me even after giving assurance to look into the issue personaly (I am refering to my discussion I
had with Mr Amit -Supervisor on 15th and with you on 17th). Also explain how the first two complaints have
been closed in your system without actual problem resolution. 3) confirm back action now for resolution of my
problem; and 4) my connection validity extension from the duration between 9th of this month and till the date
problem is resolved Please reply thru return e-mail and arrange your service technician visit at my residence
latest by 12 pm on 24th May or else I shall approach the 'Indian Consumer Complaint Forum' and also the
media which I was avoiding till now. Regards...Akhilesh Agarwal

Hi,

Please let me inform you that the dish Tv customer care service is the
worst i have ever experienced.
I bought the setup box and got it installed. Well once it is about
paying 3000 roupies, everybody is here and everybody answers and
everybody speaks correct english.
Three months later, i have to renew my susbcription, for that i buy a
card, and send the details by sms. Result: nothing, still no renewal.
I call the customer care and give the renew card number.
Promise: will be done as soon as possible. 48 hours.
Result: i wait for 48 hours, ( for which i paid, means that is 48
hours of non service out of 30 days i paid)
After 48 hours: Hindi channels only activated, where are the main
channels i subscribed for??? no idea.
Call the customer care again:
Reason: sorry madame, when you renew the settings of your package
change and go back to the basic package.
Can anybody explain to me why i need to mention in the first contact
that i need the enhanced package, and use the enhanced packahe for 3
months, then have to wait 4 days to get the same package renewed???? i
mean isnt it obvious that i want the same package ????
Promise: it will be reactivated after 48 hours.
Result: activated after 48 hours ( until now 4 days out of 30 that are
lost and of course nobody cares)
BUT, it seems the customer care center enjoys receiving phone calls
from me because i still didnt receive all the channels, and half of
the english channels ( HBO, Z studio, MGM, NDTV 24, Reality TV,
ESPN, CNN, BBC, Zee Sport ...and more) are not working.301 signal not
found.
What should i do??? i dont speak hindi, i'm a foreigner, i paid for
the enhaced package only to watch 20 english channel ou of hundreds of
available channels. But now, for some mysterious reasons, someone from
Dish TV just didnt think the same and decided to give me only half of
them.
Because i believe in the customer care... i decided to wait and see
what will happen if i dont call, maybe after another 48 hours it will
be ok.
5 days later, during which i didnt use what i paid for to the fullest,
i decide to call again the customer care.
1: the guy doesnt speak english correctly.
2: he asked about infos that he should already have and should
retrieve automatically once i give the VC N° ( what is your
name??????? and your phone number???????????)
3: i explain the problem in the simpliest and logical words: I get the
message " signal not found" for SOME not ALL channels. The person on
the phone seemed more anxious about following the procedure than
thinking logically about the problem and asks me to check if all the
wires are connected. How can i get any channel at all if the wires
were not connected????
Anyway, i followed some steps he told me about and ended up erasing
all my settings, and all my channels following his directions. He
also was not ashamed to tell me that he couldnt help me and that i
just have to note down the complaint number. I refused and asked to
speak to someone else. If he cannot help me, what should i do then??
no reply. and when i mentionned that now i receive the message " 303
not installed" guess what ?? he simply HUNG UP !!!
To sum up,
2 + 2 + 5 + infinite = 9 days and still counting of paid non service.
A customer care that doesnt care!!!

Question: What now ???

PS: that was the email i sent two weeks ago, and the problem is still here. I call the customer care every day and they have not been able to send someone yet.
My VC n° is [protected]
contact n°: [protected]

Hi,
This is to bring to your kind notice that i had taken a subscrition of Dish TV some 3 years back for my Residence at House No-10, Block B, sec-10, Vasundhra, Ghaziabad, through Prince Enterprise, Ghaziabad, Dealer Id: 3850 by paying a sunbscription fee of Aprox Rs 4000/- for a service of 1 year.
Later on same year i shifted to my official residence at 501-Asia House, K.G.Marg, New Delhi-110001, but kep my Dish Tv at my Ghaziabads' residence as mentioned above.
At the time of subscription, we were ensured that even if the subscription tenure expires, we will continue to get Free to Air channels, as its obligatory for Service providers as per Information & Broadcasting Deptt, Govt of India.
To my utter surprise, yesterday when i visited my Ghaziabad Residence, i saw all the Free to Air Channels Blocked. When i talked to the customer care Deptt(Ref Com no[protected], i was told by the Customer Care Representative -Milli, that i will have to pay Rs 100/- per month to view Free to Air channels, and since i have not renewed my connection therefore my Set top Box Has been deactivated and also the Quality of signal Lowered.
Is it just to Deactivate a subscribers services without intimation??Does Dish TV have a policy and rules other than what recommended by Ministry of Broadcasting, Govt of India and TRAI.
Request you to kindly look into the matter and do the needful as per Laws and norms set by the Governement.
My Dish Tv Details are:
VCN No-: [protected]-1
DG Box No(STB No) : 0449AAH340S34877

Thanking you in anticipation,
Best Regards,
Ritesh..
Mob:[protected]

Dish TV has automatically updated the software on my STB and blocked all the FTA channels. In the updated software I am not allowed to change the satellite not add TP frequencies. Basically I want to use DD Direct+ free service pointing it to INSAT-4B instead of DistTV NNS6. This I was able configure in my STB when I bought it. Since I have made the full payment for the STB while buying, It is my personal property. DishtTV or somebody else can block their service or alter anything on their smart card(CAS) but they can not change the software of My STB which is my personal property. Dish TV customer care people are not ready to listen to this complaint. I want the software on my STB to be rolled back to the old version when I bought the box. How DishtTV updated the STB without my permission or intimation.

Hope some body listening to it and grant some help.

i have installed dish tv at my shop before 3 months but it works for 5 days only i am not able to acess my cable so pl guide what to do

Dear Sir/Madam,

This is to inform you that, I logged a complaint in the month of March as there were no signals coming on my Dishtv. The complaint was attended by your engineer Mr. Om Prakash. He rectified the problem by aligning the dish antenna & everything started working fine. He charged me with Rs. 170 & provided me with a Service Report. Later around 27th of April the alignment went wrong again and I called up Dishtv Customer Care. I talked to Mr. Arvind & He assured me that the alignment needs to be done again & the engineer will visit my premises within 24-48 Hrs. He also provided me with a complaint no. 12838052. But no-one turned up or called me up. Then I called up the customer care again & talked to Mr. Santosh. On giving the last complaint no., I was told that the complaint was not forwarded & he logged a fresh complaint & provided me with the complaint no. 12958831. Again the same assurance came that the complaint would be attended with 24-48 Hrs. But again this time no one turned up. Finally, I again called up the customer care & this time Mr. Sarvesh heard the complaint all over again and, to my surprise, told me that my complaint no. 12838052 has been resolved.
This is a big blunder since no one even called me up, leave aside visiting me. Again when I asked him for a new complaint number, he told me that systems are not working. When I asked him to put his manager online, he told me that the manager is not available.
Again I called up Dishtv & talked to Sr. Customer Care Manager, Mr Saurabh. He assured me that by evening someone will be there & fix up the issue. But nothing happened. Till date my problem has not been rectified and all my voice has fallen on deaf ears.
Now I am left with no choice but to knock the doors of the H’onble Consumer Court to get justice & avoid unnecessary harassment of innocent customers.
Thanks & Regards

Ajay Kumar.
VC No. [protected]
Mobile No. [protected]

Sir,
from 14th of May 2008, i am regularly in touch with Dish TV customer care via complian no. 13203820 for alignment of my dish Tv as i am not getting signal properly. Every time they promise that with in 24 - 48 hrs, we will rectify it, but nobody use to come. I have even talked to here senior supervisor Mr. Anush Sharma, Saini. Till date they are not able to rectify it.
Here date wise to whom i am talked in customer care:
14/05/2008 - Mr. Sandeep
15/05/2008 -
16/05/2008 - Mr. Manoj,
16/05/2008 - Mr. Anush Sharma (Sr. Supervisor)
17/05/2008- Mr Saini (Sr. Supervisor)
19/05/2008-Mr. Nitin
21/05/2008- Mr. Santosh

Everytime there representative ask for money, though my dish tv is in warranty for 1 year.

Please advice me what to do.

This is with reference to my Dish TV Connection (VC no. [protected]), I wish to inform you that my Dish TV had some alignment problem due to which we are not able to view the TV for last 15 days. On a daily basis I am registering my complaint to Dish TV custmer care centre no.[protected]. On a daily basis I have been assured that my problem will be solved in next 24 hrs., but till now no body had even bothered to take care of my probelm. In this season of summer vacations my family has been deprived from viewing the TV for last 15 days.

Calling Dish Tv customer care centre is a tedeous and costly affair. On an average, one call take 5 minutes waiting period and costs to a customer Rs. 10 to 15 per call.

To my surprise customer care people dont have the Dish care phone nos. of my area and I have been advised by customer care executives to personally go to Dish care centre and got my problem resolved. In this season of summer I didn't find this is the only job for which I take leave from my office and go to the Dish care centre for getting my problem resolved.


Please look into the matter on an urgent basis and if the probelm is not resolved in next 24 hours I would be compelled to surrender my connection and take resort to the Consumer court forthe refund & compensation for harrassment and deficiency of services on the part of Dish TV.

You are also requested to please tell me the procedure for surrender of Dish TV Connection.

My contact details are:
AMIT JAIN
90 R, Sector 4,
Pushp Vihar, New Delhi- 110 017
Cell no. [protected]
VC no. [protected]

I am taking new connection of dishtv from near to my home from dish tv athorised dealer in bangalore.I paid six months subscription amount Rs 3590/-.at the time of installation on 06/05/2008.After 1week my my dishtv was disconected.

DAY - 1
When I called up to the customer care he is that I registered your complain and gave me ref no. and told it will be activated within 4-24 hours.But it was not happened.

DAY - 2
I called them again after 24 hours then are saying your address proff is pending.Then I send my address proof by my email with attachment.
DAY - 3
Then 3rd day it was not activated.I called again to customer care.On that he told your is with me but there is not any details of your payment.I allready make six month subscription amt Rs 3590/- to their authorised person who came to my home for installtion.I told them I allready made your payment to you person.Then he told it was not reached to us.You should contact with them.Then I told there is not my fault i paid to their authorised person Idonot have time to contact with the the person.I send mail again by full detail to whom I paid the amount with all address and contact.Then they replied that we are not received any amount from your side.Please give details.
DAY - 4
I called to their authorised Dealer and checking my details he told address proff is pending.Again I send them my address proof.Also I wrote a mail to customer care that if my connection is not activated today I complain to consumer court.They replied me another ref no of my complain.At evening I called again to customer care and asking about my complain status he told your is activated another 4-24 hours.

Now I cannot wait I spend 1months subscription fees of dishtv by making call and sending mail.By five dayes I cannot able to see a single channel.Owner of Dish tv should check there customer service.

And lastly one slogan for Dishtv --- Dish karo kabhi wish mat karo----

My name is vaghela mahipal
last one year all doordarsan free chanel are not seen and compani get the charj for those chanal but they are not solving this problam
my vc no is : [protected]

Respected Madam/Sir,

This is to bring to your kind notice that I have purchased a Dish TV from M/S. Neeru Electronics, 2, Main Market, Malviya Nagar New Delhi -110017 dated the 14th April 08, the invoice number for the same is 13166, book number A-264 and the price was Rs 3, 200/-. The warranty for the Dish Tv was for a period of one year from the date of purchase. The copy of the bill and the warranty card is annexed alongwith my complaint.

The same day late evening, my installation at ¼, Sector – 1, Pusph Vihar, New Delhi –110017 was completed, by the time the technician left it was around 9.30 at night, and they hurriedly left. Later on switching on the television I discovered that I could not receive around 15-20 channels and many channels were not clear.

This problem became more serious as a result of which many channels were not available and those that were available were not clear due to which it was not possible to view them. I made a complaint for this at the Dish TV customer care in the fourth week of April, the reference number for the same is 13032387, and after two days somebody came and left without rectifying my problem.

Again, I lodged another complaint at the customer care, the complaint number for the same is 13086004, on 8th of May. A technician came to my place after two days, but could not rectify the problem again and asked me to write that my LNV is not working in his job card, he assured me he would replace it, he left by saying that he would bring this to the notice of his seniors at the service centre at Malviya Nagar Khirki Extension. He also informed me that my problem will be sorted out only on Monday as that was a Saturday. He left by saying that he requires to change the LNV.

Nothing till today has happened, I have been waiting for the technicians to come and do the needful. When I ran out of patience, I called the dish TV service centre on the following numbers [protected]/[protected], on Tuesday dated, the 13th May 2008, but the response that I got was very cold from there, the person misbehaved with me and said that we cant replace your LNV, if we do replace then I have to make another payment of Rs.200/- for the new one. I informed him about the new connection with warranty, but all my efforts went in vain.

Again during the 14th & 15th May I made regular calls, and each time the person would say he would make it done by the same day, but no technician turned up at my place. I have also made a call at Neeru Electronics, at Malviya Nagar, he called up somebody but even his efforts did not help me out. Later no follow up was made from Neeru Electronics.

Another complaint was lodged at the customer care the complaint number is 13113011 but even on this complaint no action whatsoever was taken by Dish TV. Dish TV has made no efforts to address my grievances and has supplied me with a faulty set.

There has been a grave deficiency in the services of Dish Tv to the effect that they have supplied me with a Dish Tv set which is malfunctioning and faulty and is not working properly. Inspite of my repeated requests and complaints, Dish Tv has taken no effort to rectify the problem till date and have instead completely ignored my complaint.

I would request that in view of the above the Dish TV should be either replaced or in the alternate a refund of the price of the Dish Tv set which is Rs. 3, 200/- should be given to me.

I would further like to request you to give me suitable compensation for all the mental, physical torture that I have undergone due to the misbehavior of Dish TV and also provide me the cost of the complaint.


With Warm Regards



Avik Swarnakar,
C/O. Swati Mukherjee,
¼, Sector – 1, Pushp Vihar,
M.B.Road
New Delhi – 110017
Mobile - [protected]

Dear Mr. Shahrukh Khan,
Today I realised that we have one thing in common---we both r Paanchvi fail--otherwise we would not with associated with Dish TV. U r promoting Dish TV and I am a suffering Dish TV subscriber.
Try calling up the Customer care no. [protected].Most of the time u'll hear a voice in FOREIGN ACCENT informing u with regret(Sorrrrrrrrry) that the no. is busy.
After repeated attempts, i[censored] r lucky u will be connected to Dish TV.U will be given an option to spk in Hindi or English, though Hindi is my Matra Bhasha, I opted for English and after waiting for some time(Listening to promotions going on) I hear a voice speaking in Hindi-Kya main aapki sahayta kar sakta hoon...Why the option????? Then u have to give ur whole bio data..name, contact no. fathers name, which school u went to...I[censored] use computers.my VC no. will give u all the information.DO U GET PAID FOR RECEIVING CALLS SO U EXTEND THE CALL??????
Shah Rukh ji, I hope u r still reading this...I lodges a complaint on 14th May as I was not able to see some channels.I was told that the Dish needs to be realigned and it will be done in 24-48 hrs.Fair enough.
Today when i called up again and after repeated attempts I was able to get thru. I am told today that now it will take 48-58 hrs.How did u arrive at the figure of 58? It is beyond my understanding...
When I requested the Customer Care Executive to expedite the process, he was very positive and he increased my AGONY LEVEL in his system and told me it will be done in 48-58 hrs.Now how do u increase the agony level and still do not change the complaint response time...i can't understand.
Bhai Shahrukh badi mushkil hai, lagagaya maine dish TV hai, Main hansoo ya Royoon..Karoon main kya karoon...
Waiting for Ambani Sir to start their DTH operations...Will be the among first one to join them...
Wish Karo Dish Karo and paanchvi fail ho jaayo...
Long live ur association with Dish TV...
Subhash Chandra Sir r u also listening...
Na Santusht Ravi Dhingra

I had bought this rubbish during world cup offer. Since then my set box has been repaired twice and technicians came atleast four to five times. Again and again the problems come up. there is no end to it. Since last three days I had been trying different numbers to register my complaint. On 14th May due to rain my Dish TV is not working. Complaint to customer care which picks up the phone after contacting them for hours. Then they give some wrong number to pursue. Then the wrong number person gives another number and the another number person ask to again contact constomer care number.

Let us see whether Shah Rukh Khan who has been paid crores to do the ad has a DISH TV at this home. It is very difficult to get the technician. They do not have people to attend to complaints.

Dish TV is a failure and is making public fool of it. I wish I could remove the DIsh TV from my balcony where it has become just a show piece.

this is to inform u that i purchase a dishtv freedom plus connection on the month of feb 2008. this time i get all channels in this connection. but past one month i am not getting asianet, ss music and other some chennels are not getting. i register a complaint to ur call centre. but they didn't take a possitive action. i request to u pls correct this problem otherwise i forward to legal side

regards
shaji
[protected]

My dishTv Connection is not working for last three months and inspite of repeated compalint they are not listening neither they are rectifying the problem nor they are acknowledging the complain to refund the one year amount. Kindly Help me.
[protected]
12899156 dtd 30/4
[protected]dtd12 may 2008
[protected] dtd 13th may

my details are as follows
Name : Gajendra Sharma
VC No. : [protected]
Address B4/203(previously 303), Eldeco Golf View Apartment,
Sector-Omega, Greater Noida-201306
ph :[protected], [protected].

Dear sir/Madam

I am a bonafide customer since arount 3 years my vc no is [protected], under multi connection. I submitted the Rs. 425/= to MANI TRADERS, NEAR CLOCK TOWER, MEERUT(DEALER ID 2009) on 11/05/2008 with receipet no 7031
but dealer did not take any interest even being requesting many times.I found that dealer is diminishing the image of dishtv india. You are therefore kindly requested to necessary action in this regard and acknowledge the mail.
Thanking you

RAVI

Dear
Sir,
With due respect, I am informing you that i have already sent demand draft of Rs 2830/-only for the renewal of channel package for another one year . ( Demand draft no 800061 dtd 28.03.2008, UBI Bank, Duliajan branch against my dish tv, VC NO:[protected].

Kindly arrange to provide facilit of viewing TV, Music, vedeo & radio FM programme at your end please

Thanking You

P.B.Thapa
OIL Qrt NO: B-88, OIL Housing Area, Po- DULIAJAN
Dist :Dibrugarh
Assam (Pin-786602)