DishTV Complaints & Reviews

I have paid the subscription of Rs. 1710/- for next 6 months to the authorised dealer of Dishtv M/s AUDIO VISUAL ENTERTAINMENT AT GURGAON (Haryana) vide cash receipt No. 3852 dated 30.05.2008 but inspite of advance payment, my dishtv had been downgraded from 13.07.08. The company is totally unable to claim the aforesaid amount from the dealer. I am constently reminding to the customer care of the company since 10.06.08 but no action is taken against the dealer who authorised to collect the money from customers on behalf of the company. Kindly convey my grivences to the owner of the company advising him to change the name of customer care to customer harassement centre so that no body can make any call to them. If possible, please give me the Email address of the owner/director of the dishtv so that i may bring to his kind notice the unfair game played with the customers

my v.c. no.[protected]. I am having dish freedom channel since long.Day before yesterday NDTV PROFIT channel has been withdrawn.

My connection is not activated. My Card No. : [protected]-7.
Please do necessary steps.

DISH TV- FREE TO AIR CHANNELS BLOCKED

Hi,
This is to bring to your kind notice that i had taken a subscrition of Dish TV some 3-4 years ago by paying a subscription fee of Aprox Rs 5000/- for a service of 1 year.

At the time of subscription, we were ensured that even if the subscription tenure expires, we will continue to get Free to Air channels, as its obligatory for Service providers as per Information & Broadcasting Deptt, Govt of India.

Now, the DISH TV is deacivating the set top box itself if I do not get my subscription renewed. Actually they should deactivate the PAID channels only.

Is it just to Deactivate a subscribers services even after selling the SETTOP BOX with assurance of lifetime availability of FREE TO AIR CHANNELS ?
Is this the policy and rules of Ministry of Broadcasting, Govt of India and TRAI.

Request you to kindly look into the matter and do the needful as per Laws and norms set by the Governement.
My Dish Tv Details are:
VC No : [protected]-0
STB No : [protected]B55030629

Thanking you in anticipation,
Best Regards,
Sanjay Gupta
Mob:[protected]

We have taken DISH TV connection 1.5 months backand till that time I am
facing problem of Signal not found. No person in Jalandahr pickus up the
phone. We than lodged the complaint at[protected] vide complaint number
12811064 and 13850629. Your representative from Jalandhar came and did the
needful but the problem remained as it is. One day i asked my employee who
is also using theDISH TV connection whether he is also facing the same
problem, he said, no. Than i called a technician from market to check the
problem, than he told me that the wire that has been used is duplicate and
the problem will remain as it is until the original wire is used.Tommorow i lodged complaint at Delhi by using STD vide complaint number 13949725.Today your technician who has installed the DISH TV visited us and he admitted that the duplicate wire has been used for installing dish TV connection and he statrted to replace the same but I refused to replace the same and than i agained informed to your office vide complaint number no. 13940131 for the necessary action against the dealer who installed the connection. But no body from your company taken care of that Now I am going to inform newspaer DaniK Bhaskar to publich this in
their newspaper along with photo of wire that such a reputed company is
using duplicate wire for installation of its connections. I am also going to
bring this thing to the notice of Tata Sky and all my known that never buy a DISH TV conection and i will also get my connection disconneted and opt for Tata Sky. Now I am not responisble for any bad name to DISH TV as i have informed u well in advance but no action taken by you.

Not hopping for any reply just informing u about my action, so that u may not say that i did not gave time to you.

THANKS

B K Singla
( CA)
[protected]

My self and many of my friends are receiving prromotional SMS at mid night times, which is disturbs us while sleeping.
Pls suggest the company not to send sms at wrong time.
My and some of my friends mobile numbers are : [protected], [protected], [protected].
If this will be continue then we have to go to Consumer Forum.

Our Dish TV VC no. [protected], We installed your connection in the month of
March 08, Now we are totally fed up from your connection because of
repeatedly problems in your connection in last 4 months and also your after
sales service is very poor,
IN last 15 days -
we lodged one complaint on 18/06/2008 bearing complaint no. 13925457, that
complaint was attended on 29/06/2008 after 3 followup calls.
and now again no channel is coming since yesterday i.e. 1/07/08, complaint
no. for yesterday problem is 14160558, no body contacted us till today 04/07/2008.
if this is the quality of service you are providing, pls take your
equipment back and refund our money.

waiting for positive response from your side.

I am DishTV subscriber since May 2007 and I regret I did not opt for Tata Sky. I am saying this because the customer service you provide is third class (actually it is even below but there is no word to describe that).

I land up into dish alignment problem almost every 15-20 days and some of the channels are 'gone' (this is another issue to which nobody has satisfactorily answered as yet). Thus I need to call up my dealer (who charges Rs. 150 for every visit). So this time instead of calling up my dealer to fix the problem I called up your customer service (and I committed a bigger mistake than opting for DishTV). Following list describes what I went thru:

1. Most of the time the[protected] number is engaged (wonder why as it is a toll free number)
2. If you get connected, you have to wait for a long time to speak to a customer representative. If you are lucky enough, somebody finally answers the call
3. They say they will send a DishTV technician with 24-48 hrs. I believe in your terms 24-48 hrs are equal to 15 days. Nobody showed up till almost a week, so I called up customer care again (again faced issues 1 and 2 listed above). They said somebody will come 'tomorrow'. Again nobody showed up for the next week.
4. I kept on getting calls from the local service centre in Pune (I am based in Pune); everytime asking if I have logded a complaint and if anybody showed up. I got 5-6 such calls.
5. Finally after almost 3 weeks of frustration, the great day dawned and I was blessed to see a dishtv guy at my doorstep. He did some alignment and went away. I did NOT pay any kind of charges as my late fee.
6. When the dishtv guy arrived, I again called up the service centre who sent this guy to verify but they were unaware of that guy and he himself had to talk to them and confirm that he had been sent by them. I don't know how you can manage such stuff.

Now I know why you are giving set-top boxes for free. You have a very bad customer service, you know people will call you n-number of times as they will have n-number of issues, so you would make all the money thru service charges (which the customer should pay even though the service is not given as promised).

You should think about these issues and try to address them especially when the stock price of Dishtv is continuously on the downfall. You should also go thru the following website for some more comments from other suffering dishtv subscribers: http://www.consumercomplaints.in/complaints/dish-tv-c47877.html

My current subscription will end early next year. I don't think I would renew it thereafter. I can get good money if I sell the dish and set top box to a 'kabaadi'.

I purchased Dish TV from Pawan Electronics (authorized dealer of Dish TV) Sinhagad Road Pune- 411041 and experienced worst, pathetic ever service by any dealer or company like Zee. I regret I opted for Dish TV. My Dish TV is installed a week ago and not yet activated after continuous follow up with dealer. It's
useless customer care number I tried to call 1000 times but never got through.

Thoda aur wish karo and chutya bano...

i am a resident of 72 A, pratap vihar, kirari extension, nangloi, delhi 110041 and i am a subcriber to dish tv under cc no[protected] since september 2003. i have renewed my subcription in dec 2007 for a period of another one by remitting rs 3930 vide receipt no 171 at shri krishna enterprises B-10 essel house, lawrence road indl area new delhi 110035 on 29 dec 2007 and my next subcription is due only in jan 2008. on 12 april 2008 the screening of few channels discontinued including sonymax(when IPL matches were going on)with showing of a warning "301 signals not found". soon i made a complint to costomercare dishtv -ph no[protected] and i was allotted a complaint no 12544817 with a statement that the problem will solved within 24 to 48 hours. after giving ample time i repeated the complaint and were alloted com[plaint nos 12544817, 12558769, 1256941 and i repeated the process many time again and again. but to utter surprise no rectification party visited my premises till 2200 hrs on 09 may (after 27 days) . unfortunately the ower supply was disrupted during the time (2200 hrs) and by boorowing a chargeable torch from me the visiting party did some adjustments to the antina as well as set top box and checked the function using my inverter connection. as the time was around midnight the party was in a hurry to leave and told me to call them if there is any further problem. on 28 may the syster again started malfunctoning and a i made a comlaint again on on 28 may and was allotted the no 13490781 and subsequent complaints 13552122, 13574790, 13606038 and 14012435 after giving sufficient time to react but no rectidfication party has visited my plac till date. i am paying a monthly amount of Rs. 350 (maxi + sunnetwork) and for the last two months i could hardly enjoy any progaram ion full. as a sports loving individual i lost many important events like IPL, tri series bangladesh, eoro cup football, french open and also is losing ongoing wimbledon ad asia cup cricket . in these circumstances i request you intervene an make thigs rectified and also ask dishtv to compensate my losses. a severe action against the defauters also to be initiated.
my phone nos are:- [protected] & [protected]

To - Whom so ever it may concern


Re: Complaint Number : 7792146, [protected] (VC Number)
VC Number : [protected]

(As registered with DISH TV since July 2007 - This complaint is still outstanding with them and no action has beenb taken yet).

I had taken a Dish TV connection in 2007. I took it for entertainment, little did I know that it would change into horror. I contacted the Dealer - Indian Electronics for a connection. He took the money and a copy of my license. This was taken as a ID proof for the SAP form. I was told that he would get the SAP form signed by me later and also give me the invoice, and operating instructions manual at a later date. The connection started and whilst everything was going fine, I never got the SAP form to be filled, or bill or instructions manual. I tried contacting the dealer but he never attended the calls. He is hardly available at his shop either. The dealer number is 1927 and I think his dealership with you has expired. But, he is still continuing to sell DISH TV. His address is : Indian Electronics, 10-8-74, Main Road, New Gajuwaka, Visakhapatnam. PIN - 530026.

Eventually, I contacted Dish TV customer services- and they have provided me no customer service till date. I raised the complaint against the dealer but no action was taken till date. The VC is on somebody else's name and everytime I call - they refuse to speak to me as I cannot verify myself. Why do you all lack basic common sense that - I would not be able to verfy myself as it is fraud that has happened against me. You should be infact thanking me to bring this to your attention - and instead you do not even show basic coutesy or respect. It has been over six months now and everytime I call - I am just told that they are forwarding the complaint and somebody will contact me. But, till date no body has contacted me. THE HONORS FOR PROVIDING THE WORST CUSTOMER SERVIVE GOES TO DISH TV - I WANT YOUR COMPANY HEADS TO KNOW THIS. THIS IS MENTAL TORCHER THAT ONE HAS TO GO THROUGH WHILST SPEAKING TO YOU.

Even after all of this, I am asked to send an email - Why? I am asking for some very basic things. The VC should be on my name and my details - Is that too much to ask? If you need some details, have you ever bothered to contact me? With immeadiate effect, I need the following details to be updated on my account:

Owner of VC : Daljit Singh
VC Number : [protected]
Address : HIG 55, Vikas Nagar, B.C. Road, New Gajuwaka, Visakhapatnam, Andhra Pradesh PIN - 530026.
Mobile :[protected].

Please action the following with immeadiate effect :
1. My personal details to be updated on the acount
2. Instructions manual on how to operate Dish TV sent to me.

Complaint Number[protected]

What is the status of the above complaint. The dealer has credited another VC in error for INR 300.00. When are you crediting it back to my account.

If you are not doing anything about it, pleaselet me know. Is someone there in DISH TV who can hear my complaint and take some action on it?

Thanks
Daljit Singh

Dear Sir/maim,
Myself Shailendra Kumar Singh, had bought a dish TV set top box in 03-sep-2004 from one of Dish tv dealer named Vats'traders, MalGodam road, DalsingSarai, Bihar-848114, Mo.No.[protected], [protected], [protected], [protected] but dealer didn't provided me the VC card and due to lack of information I didn't argued too. But since last month my TV started continually showing the message of –INSERT SMART CARD and so I contacted to the dealer and in response he provided me a VC card [protected] against the sum of 2000 Rs, but it was completely useless so I contacted him again and he provided me the next VC card [protected]-4. When I investigated I got to know that this new VC card was on the name of some Jayant Choudhary and unfortunately still I am unable to get channels on my TV set. Sir now when I talked to the dealer in this regard, he is rejecting to help anymore and I am not getting any help from your Customer Care department too. Sir, I am feeling really helpless, Sir, I hope you will help me out and assure me that it was a good move to buy your product and I can use it in future without any disturbance. I will be really thankful to you.

Regard,
Shailendra Kumar Singh,
Mo NO.[protected]

Sir I am not able to view DD Sahyadri(marathi) N0.868

i m hereby to tell that 15 days back i purchased my new dish tv worth around Rs 4000/-.
first 7 days i can able 2 see few channel those r free to air now from two days nothing is comming

my VC No. [protected]
STB No. 07G6ABF52DS19812

Please activate my new account

Sir,
I opted for DISH MAXI package by making a payment of Rs.350- thru net banking on 3rd June 2008. Till now I've not been able to see other than free to air channels. I have contacted customercare more than 5 times, still the matter is not resolved. They told me that they would send a technician within 48 hrs on.But no one came. Last time I spoke to a senior supervisor @ customer care on 18th june 2008 who assured me that they would send a technician but still now nobody came. It has been more than 22 days and still no result. I find it very interesting that a subsidary of reputed group like ZEE Ltd behaves such way.
Some reference of the contacts are given below:
13628947
13792334 on 11 th june
13844480

Regards,
Ajay Govind
VC NO : [protected]

for last 10 days I am getting 'no signal' from my dishtv. i have already called up the customer care 5 times and have been given 3 complaint numbers but so far no engineer has turned up.

they assure to get the problem fixed in 24-48 hours but it seems they actually mean 24-48 months or i wonder even that is so.

i want to ask the company whether they will refund the money for the days we are without the service. this is a serious matter and can be taken to consumer court. we are not getting the service after paying for it. the company is liable to either give us the service or pay for the damages.

their catch line "Thoda aur wish karo" should be changed to "thoda aur wait karo".

is there any way out?

AGAINST VC NO [protected] FROM 20 MAY 08 HAVE MADE 30 COMPLAINTS TO CUSTOMER CARE AND 15 EMAILS. INITIALLY SOME CHANNELS WERE NOT COMING. AFTER TWO VISTS BY THEIR SO CALLED TECHNICIANS OVER THE MONTH DISH DOES NOT BEAM A SINGLE CHANNEL. CUSTOMER CARE AND TECHNICIANS ARE FOOLING THE CONSUMERS.

This is with reference to my Dish TV Connection (VC no. [protected]), I want to inform you that my Dish TV had not been installed after shifiting my home from last 07days. On a daily basis I am registering my complaint to Dish TV customer care nos. On a daily basis I have been assured that my problem will be solved in next 24 hrs., and I have got a series of complaint nos. mentioning them here looks funny.But till now no body had even bothered to take care of my probelm and even I got the status of my complaints that this is resolved after talking to me but in reality not a single call atleast. In this season of summer vacations my family has been deprived from viewing the TV for last 07 days.

Calling Dish Tv customer care centre is a tedeous and costly affair. On an average, one call take 5 minutes waiting period and costs to a customer Rs. 10 to 15 per call.

Worst part is that these guys don't give any executive/manager/care centre's contact numbers.

Please look into the matter on an urgent basis and if the probelm is not resolved in next 24 hours I would be compelled to surrender my connection and will go for Tata sky because my brother is having that & he is very happy with the service and he starts laughing when he heard about dish tv service.

Now I am really regretting my decision for going to dish tv.

My contact details are:
Anuj Mathur
Cell no. [protected], [protected]
VC no. [protected]

As Gen. Secy. of JRD TATA Hall of Residence, NIT, Rourkela, complaining that I/We have already informed to our nearest dealer in Rourkela region, Orissa about the failure of signal from Antena, but they are not ready to bother about this. So then what is the alternative option? We are residing about 60 families in this married accomodation and wanted to take the Dish TV connection for each, if this type of service we will get from copany side then what will be the result?

to,
the director
dishtv india ltd
essel house,
b-10 lawrance road industrial area
delhi

d/sir,
we want your kind attention regarding your marketing and customer care dept/system. i have purchase your product on jan 2008 by big bazar kanpur u.p but sysrem insalled on 17/2/2008 from that day we ware out of station upto june 2008, we have activeted on 7/6/08 by itz card pay by net rs.162 just see your service as publicity by sharuk khan.
I inform your system by phone[protected] that we have paid payment and ask when our sytem will work, as per assurence given by your staff(coustomer care deptt)that my stb will start to function/active from 4 to 24 hour BUT after 24hour it was not actived i again complaint by phone[protected] again got assurence of 4 to 24 hour, BUT NOT ACTIVETED AFTER 30 HOUR again complaint by phone to your system AGAIN got assurense 4 to 24 hour BUT NOT actived after 48 hour, on12/6/2008 i complaint by phone[protected] and ask the matter, why it is not activeting. as per your stream concorn people that we have not recd subscriber application form so it is not beeing actived but just after 20 sec(holding phone) he told me that we have recd copy and assured me that it is last call by me and my disc will activeted 4 to 24 hour(again abusing assurence 4 to 24 hour). BUT NOT ACTIVETED ON 13/6/2008 after 30 hour. Again i complaint on 14/6/2008 by phone[protected] i got ANSWER from your (abusing)sytem that we have not recd s.a. form.
i complaint to that person([protected])who have installed the sytem and taken subcriber application regd problem he has replied we have deposited s.a. form at som datt office kanpur and told me that person who attained call on 6001347 are all is mad they only give assurence and do nothing and sugest me you should come pesonely at som datt office kanpur, when i told him that i am not uneble to go to som dutt office . he given me a phone bo.([protected] & 23) i contected on that no, and got same reply as [protected] that without personal attendece at our somdatt office we never start disc.
I agian contected on[protected]on dt 14/6/2008 and tell him my problems they assured that our senior will contect to you by phone within hour and replied that our system will activated within 4 to 24 hour(again abusing 4 to 24)
BUT TILL time 3:50 p.m. dt 15/6/2008 my disc is still not activeted nor i recieved any call from your concern

(1)my opinion is now that your system is boggas, do, nt care customer complaint.
(2) you have made a dept to recd complaint call is totaly failed dept.

suggestion:-(i) go to hell you and your product, sharuk khan chillatta reh jayega hum kisi ko bhi dish tv nahi lene dege( NOW I AM LOOKING AT YOU(DIRECTER OF DISC TV )WORKING EFFICIENCY, LETS WHAT YOU CAN DO IN HOW MANY MINUTS OR JUST SAY ABUSING 4 TO 24 HOUR).

thans with regards

your now not faithfully

g.l.lath
v.c.no.[protected]
stb no. 07B9ABF42DS41072
TEL [protected]