DishTV Complaints & Reviews

my dish tv set top box no is [protected].
yearly rechare . valid for 31 dec 2008 . but itsstatus is deactive from last one month lease active my vc

Dear Sir, I have your company dish tv connection & same was disconnected some months back. I contacted Sangeetha Enterprises for re-activation and pay the subscription of Rs.3780.00 (Refer bill no 2100, 2.6.08) They assured me to give the connectioon within 48 hours. My dish TV V.C No. [protected]. Till today no service from your team. Simply they given the different number us to contact, which was do not useful to us.

You are requested to send Service Personnel to our address and sortout the matter. Otherwise, kindly refund our amount and we will avail different company connection for the same.

Call us for clarifications, if any on [protected].

Regards,

SHIVANANDA B.K.
#214, 'Athmiya", 2nd Main,
Teachers Layout 1st Stage,
Bangalore - 560 072. P: [protected].

Title : DISH TV
Complaint Id : 6806
Complaint : R/SIR, I am user of DISH TV. In the month of September I have recharged from dish freedom whose value is 100 Rs/- per month.Dish TV is providing the following Hindi channels from dish freedom-Zee Smile, B4U Music, Star Utsav, 9XM, Music India, Zee Music.I am unable to watch these hindi channels.I have regularly contacted customer care persons but there is not proper feedback. I have also paid money for antenna alignment which I was not required to pay because my Dish TV is in guarantee period.I am totally harassed by the service of Dish TV.They have registered the complain but there is no action complaint no.-is 16104107 & 16104777.I have also registered my complain to consumer forum.

poor quality of imorted set top box from china is not working, co service man wants the settop box for repair, I am not ready for that. How one can live without tv? A room without tv in a hotel means No occupancy.Does this management understand ?Warranty means door step services. electronic co gives- ( service A.C) in case A.C is having some problem. but Dish tv is a DITCH TV.they do not understand customer family problem.

Dish TV
Customer Care

CMPLAINT NO. 15747319
REMINDER DATED 22.9.08

III REMINDER


Dear Sir,

A dish TV setup box S. No. 0752BF46DS31963 VIEWING CARD No.
[protected] was purchased from Bigbazar Kanpur, UP with sticker label
of Dish Tv Shop No. 21 Somdatta Plaza, Kanpur and installed by their
associates HURRY Services 186 Anand Puri, Kanpur [Located at Somdatta
Plaza, Kanpur] on 20.8. 08 wide their Book No. 061 Bill. No. 3023
paying installation amont of Rs. 200/-. The recharge amont of Rs.
262/- +25/- as late fee was paid to Hurry Services Kanpur wide their
recept No. 634 on 01.9.08. But recharge was denied saying that minimum
activation amount Rs. 1350/- is required as Activation charge and one
month recharge can not done.

Such type of terms and conditions of activation charges were not put
during the purchase neither the activation charges are mentioned any
where on the papers delivered to us.

Kindly look into the matter and inform us so that further step can be
taken or otherwise the set along with other costs paid by us may be
received back.

As per talk with phone on cusomer care on 22.9.08 at about 7pm. He
assured that it will be activated within4-24 hrs. But I am sorry to
inform you that nothing is done. Again another complaint no. was given
as 15977865 by the your service.

While on my email complaint number was given as 15747319 which was
said that not traceable?

I am also attaching installation certificate and proforma [2 Files
attached] as given in booklet which your service centre says that it
was not sent to me by the dealer.

It is surprising that no any solution is given by you also inspite
your assurance by your mail complaint number 15747319 and phone
complaint number 15977865.

Hope to hear you at your earliest possible.
Yours sincerely,

R.K.S.Kushwaha
Department of Botany
Christ Church College Kanpur 208 001
[protected]@gmail.com
[protected]

Dear sir i am sending you all the correspondance to make with Dishtv They are asking for cable charge if i am not culprit then why they want all these.. Please see the correspondance below..

First letter:-
To, the managing director of dishtv Subject:- Defective installation of multi Dishtv Connection Bearing card no. [protected](Mother connection and card number [protected] in the name of kaushik kumar srivastav. Dear sir, it is to inform you that i have taken a multi connection bearing above smart card Nos on 17-07-07 through your dealer M/S Hanny Electronics, Shop No. 4 Hanuman mandir market Sector-q Aliganj Lucknow. I am facing severe problems as under but nobody is hearing the problems in your orgainaisation. 1) The installation of card no. [protected] is not proper. It receives poor signal. I have complaint but once is rectified the other day same problem arrises .Kindly look into the matter and arrange the proper installation of the dish antenna .2) I have deposited the renewal fee for 6 months amounting to rs. 1710 through Hanny Electronics on 12-01-08 .Since then i have requested several times for updating of my account showing on Tv screen and several times your orgainisation ask me to get mother connection STB in on on position an i have done the same every time for more than 12 hours, but account has not been updated till the date and still showing renewal date 17-01-08.Please look into the matter personally to get the problems rectified as soon as possible and oblige hoping an early response.

Their responce

Dear Mr. Srivastav, Thank you for writing to Dish TV. This is in reference to your request regarding SOA and alignment. We would like to convey you that as per our records your account has been updated your renewal date has been extend 17/07/2008 and as for child connection complaint has been forwarded to concern department. Please note your complaint no[protected]. We would also request you to revert for further assistance. Assuring you the best of services. Looking forward to a long and healthy relationship. Continue experiencing the new TV entertainment with us. Thanks and Regards, Anchalesh Kumar Sharma Customer serviceDish TV"The future of T.V. entertainment"

Second letter and responce :-

Dear Sir/Madam, Thank you for writing to dishtv. This is in the reference to your complaint regarding alignment. We sincerely apologize for the inconvenience caused to you. We would like to convey that your complaint has been forwarded to the concerned department and they will surely be doing the needful. Please note your reference number as 13463443. You can call our customer care number[protected] or our Toll free number[protected]only through BSNL landline telephone) to confirm the status of the complaint. We would like to convey that my account space has been updated. Kindly keep the STB on, on channels zee news or Mod for 4 to 24 hrs. Assuring you the best of services. Looking forward to a long and healthy relationship.Continue experiencing the new TV entertainment with us. Thanks and Regards, Prabhat kumarCustomer servicedishtv On Movie on Demand this week (22 - 28 May, 2008) Hindi Movie Hera Pheri - Movie Code : 50295 Phir Hera Pheri - Movie Code : 50296 English movie The Solomon Brothers - Movie Code : 70031 Underdog - Movie Code : 60193 Reign Over Me - Movie Code : 70032 To order a movie, SMS MOD <your 11 digit VC number> <movie product code> and send to 57575. To know the product code, please watch Movie on Demand channels (Channel Nos. 50, 51, 52, 53, 54) To get the details on the status of your last payment made and your next renewal date.Refer to My Account' page on your screen. To access, My Account, go to menu, scroll down to my dishtv space and view your account status. For further information on dishtv, you can visit our website www.dishtvindia.in or call our customer care number[protected]BSNL/MTNL) or[protected]pls. prefix 011 for North, 022 for West, 033 for East and 044 for South) You can also use our SMS service for inquiry or you can fax on[protected]. For any customer query type: DISHTV space CQ space < Type Your Query > send it to 57575. To, the managing director of dishtv Subject:- Defective installation of multi Dishtv Connection Bearing card no. [protected](Mother connection and card number [protected] in the name of kaushik kumar srivastav. Ref:- Complaint no – 13439658 Dear sir, Please refer to complaint no 13439658 of date 25-05-08 in the subject cited above and it is very regretting to note as followings.. 1) Regarding point no 1 for defective installation of dish antenna your technician Mr tarun Visited the site today that is 26-05-08 and advised for installation of dish antenna at another suitable place for smooth working, and demanded for reinstallation fee plus cost of fixers plus of total replacement of cable . In this connection I have to say that choice of the place of dish antenna was the decision of your technician nor mine and if it is not working properly it is your responsibility to reinstall the same at proper place. Giving the proper signal is your responsibility I should not be charged any amount for no fault of mine Please pass the order to your staff for installation at a place where they want to install I also talked with Mr Amit at lucknow he also told me that the cost will be charged please look into the matter and solve my problems immediately the child connection is not receiving any signal and totally stopped. 2) As regards point no 2 for UPDATING MY ACCOUNT your customer care department emailed to me that account has been updated in reference to above noted complaint but account still showing renewal date 17-01-08 . It is very regretting to note that your whole orgainisation cheating me and I also feel cheated . I think I have done a mistake by taking a multi connection of your company . Please see the whole case and don’t damage the reputed image of your company and solve my problems.

Third letter and responce :-

Dear Sir/Madam, Thank you for writing to Dish TV. This is in reference to your complaint regarding not getting channels. We sincerely apologize for the inconvenience caused to you. We would like to convey that as per our record the complaint is under process. The same has been rectified within 24-48 hours. Assuring you the best of services. Looking forward to a long and healthy relationship. Continue experiencing the new TV entertainment with us. Thanks and Regards, Bishnupriya Customercare DeskDish TV"The future of T.V. entertainment" We are pleased to inform you that we have added a new feature ‘My Account’ page on Dish Interactive channel (999).This will give you details on the status of your last payment made and your next renewal date.To access, My Account, go to menu, scroll down to my dishtv space and view your account status. On Movie on Demand this week (22 May – 28 May, 2008)English blockbusters: ‘The Solomon Brothers', 'Underdog', 'Reign Over Me'.Hindi blockbusters: 'Hera Pheri', 'Phir Hera Pheri'. To order a movie, SMS MOD <your 11 digit VC number> <movie product code> and send to 57575. To know the product code, please watch Movie on Demand channels (Channel Nos. 50, 51, 52, 53, 54) For further information on Dish TV, you can visit our website www.dishtvindia.in or call our customer care number[protected] &[protected]along with 3 digit STD code) & 6001347(along with 4 digit STD code) [Accessible from all landlines except MTNL/BSNL lines] or our Toll number[protected]only through BSNL landline telephone). You can also use our SMS service for inquiry. For any Customer Query Type: DISHTV space CQ space < Type Your Query > send it to 57575. **************************** To, The Managing director My Child Connection Not working from 3 days And alwayes you people giving us a new complaint number and doing nothing. You all people giving mental harrassment. See the complaint no. 13439658, 13463443. And now my mother connection also stopped your customer care agent told us that There is some problem in your billing system and gives us a new complaint no 13493017. What can i do with all these complaint nos. If you all people cant do anything then please refund my total ammount and revert back your connection . Dont do my menatal harrassment if you can solve then solve if not then refund back me . This is highly regret that your service is very worst service

final letter which i have written today:-
To,

The managing Director



Subject :- Child Connection still not working



Sir,



My Mother connection vcc no is :-[protected]

Child Connection Vcc no is [protected]



Mr. sandeep has solve the conditional access problem on the mother connection but on the child connection it is still same . For giving us good signal and no problem he has asked me for Cable charge which i am denying because i am only a user and i dont know what is the best place for fixing the dish antenna your engineer alwayes told us if they will set antenna again it will give you problem again. I am asking you if your engineer know well that the problem will may occure again then why they have installed it on that location and now when i am complaining about this Mr. sandeep asking for cable cost if i am only a user and i dont know whats the effect comes in the future then how shuld i beer the cost of cable. i am agree to give you additional cable cost which comes on more than 12 mtr cable if you are using more than cable on the suitable place installation then we can beer it but if you are asking for whole cable cost then we are not able to give you that money . Because this is not my fault this is the cheating and fraud your engineer has made with us they knows very well that this problem will be occure in the future but they have installed antenna where they have suitable .
Kindly solve this problem if you are not agree to solve my problem then atleast give me proper signal and in july my connection time going expire . If you people dont want to resolve our problem without anycost then please get back you child connection and revert back my hard earned money . I think this is more suitable for both o[censored]s .

To whomsoever concerned, this is an email from a Very unsatisfied Customer (VC # [protected])the experience since the time I purchased my equipment has been the most unpleasant one I would have to say of various options I choose to go with Dish TV after the free 6 months I renewed for 3 months then started the night mare because of my bad experience I was promised free subscription for all the inconveniences caused which obviously never happened .However I choose to renew my account for another 6 months but now makes me think I have made the wrong choice my main concern is your customer service firstly the hold time is great and if at all you get to speak to a representative they are incompetent to have a simple issue resolved you have to speak to several of them, secondly you never follow-up as promised &offer false promises which cannot be fulfilled, and the worse part is you get hung up on when u ask to speak to someone in authority if this happens once its understandable could be due to technical problem but this happens every time when u ask to speak to someone in authority I am placed on hold and the line is disconnected .I am a customer care case manager myself for a reputed firm and I know what customer service is and what a bad customer experience can do to a company’s reputation so even before taking Steps of writing up blog’s about the bad customer Experience I had from Dish TV I thought Let me spend some time to write a formal mail and see what you can do for me then I will take it from there on.

My two TVs are connected with separate dish.
I have been experiencing problem with dishTV since I bought those. the problem of alignment remains unattended since last one week.
As par the excellent reputaion of dishTV supported by Sharukh Khan I wonder if anyone ever gets service as
"promissed" by their call centre people. They have been well trained to give only lip service. We can see a bunch of young generation liars being produced by dishTV management. These chaps will never be able to rise to the occasion since they will get used to telling only lies.
It is evident that dishTV surely is not professionaly managed company. The "management" behaves like headless chicken to implement the vision of "future of TV entertainment". They are not aware that giving false promises to lure customers amounts to cheating. It is pity that Essar group is a party to planned fraud.
I feel word of mouth from poeple like us must continue and vehemently discourage people to buy dishTV so that they do not get fooled in the process.

Last year I have purchased the DISH TV on 26.02.2007 and Ihave paid monthly and found that the signal problem, set top box problem, and smart card problem.Due to that we disconnect the DISH TV connection.
After that 6 months we renew again and paid annual subscription of Rs.3600/- (three thousand six hundred only)
After only one month the same problem is arising repetedly calling customer care nobody care of our complaint.
So that we are mentally harrassed.
How to sort out this problem? otherwise how to collect the expences and subscription from the DISH TV?
My VC NO.=[protected]
Regards,
Bhaskar V. Deshpande.

Dear Sir/ Madam,

I’m Sonu Brar from Bhatinda and I purchased DishTV connection of 1 year free subscription scheme as on 09/06/2008. After couple of weeks, we will change our residence and shifted in second street of same Town so we call to "asian Tv house" they sent technician and instaled again at new address but after instalation at new address I’m continuously facing “No access / Signal not found” problem apart from this problem de. So this is the Goodwill of Zee network / Dish TV. I mail to dish TV number of times regarding my problem of “No access / Signal not found” which still not solved . This is my final e-mail to Zee network enterprise / DishTV else I’ve to prepare myself for suit a file in consumer form.

-Sonu Brar
VC – [protected]-3
Model :- CD-1004iS
Address:-
St.no. 17/2 Guru Gobind Singh Nagar,
Nr. Bibi Wala Chowk, Bathinda (Punjab)
Mob. No. 0-[protected] / 0-[protected]
e-mail: sonu.[protected]@yahoo.com

I am Lalit Kakkar and my current VC no. is [protected]. My story is little bit confused I have purchased Dish TV in OCT 2007 Due to some technical problem I was not able to see TV a single day. I have faced so irritation from your customer care. All the time I called them for my problem and they sent some technician. he said that this is alignment problem. All the time technician came and align the dish and back to home but after 2and 3 days problem recurred. I always faced “SINGNAL NOT FOUND” error.

I always regret myself that why I should purchase DISH TV why not other services (TATA SKY). I have logged so many complains against this VC you guys can check history. I have got six month Free offer from you side but I did not use it properly a single day.

Technician has changed my set up box after six month then it started working. I have got waiver of 3 month from you team. But your technical guy changed the setup box and VC as well. My previous VC was [protected] which are still on my name and address.

Now problem is this I have got my waiver on my previous VC [protected] which is not my current VC. My previous VC Next Renewal Date: is 22 Oct 2008 and I am continues paying to dish TV from June month. I was not aware that my VC has changed. I did not use my waiver a single day.

Now I have done so many complain to transfer my amount from VC [protected] to [protected] VC. Few of complains no are 15710613, 15775856 and

15836627. But no body is entertaining me. They are resolving query without solving it.

I would request to you that please solve this complain. Please close (Deactivate) my previous VC [protected] and activate my current VC no. is [protected]. Kindly put my whole waiver amount to my current VC no. is [protected]. I have paid 293 bugs today to renew again my VC because customer care guys not doing any thing. My today Transaction Number is UR-22/09/08CR[protected].

I am paying my renewals from June month in [protected] VC due to your technician fault so please provide me appropriate waiver in current VC no. is [protected] so that I can avail this amount to next couple of months.

IF NOT Please advice me what to do.

I had tried to contact[protected] and 60013474 several times to intimate the wrong expiry date shown in my account but failed- I renewed the subscription on the 18 Sept '08 paying Rs 1800/- for 6 months- the result is that I have to renew the subscription on the 13/12/08. instead of 17th March '09.As it seems impossible to contact Dishtv customers service can anything possible be done to correct this error?

I am a customer for Dish TV India. My VC Id is [protected]. I paid Rs 127 on 26-8-08 for renewal of Telugu Freedom + ND TV Business channel for one month and the trnsaction Id is UR[protected] CR[protected]. My TRANSMISSION WAS RECONNECTED ON 26-8-08 FOR ONE MONTH. Surprisingly, the transmisssion was stopped from today i.e., 20-9-08 after 24 days of transmission. This is cheating and rediculus on the part of dish TV. Payment was taken for one month and transmission was stopped after 24 days which is highly unjustified. If the transmission is not restored in 6 hrs time today, I will proceed to compliant to consumer court and report to press ..Dish TV may respond immediately.. My Ph No [protected]
B Govrdhana Reddy

Hi,

I had given a complaint regarding deactivation of my VC last year after making the payment.
Now i want activate the service and i called so many times to dish tv customer care but i didn't get any positive responce.
Kindly help me regarding the issue and do the needful.
VC No: [protected].

Regards,
Kiran
+[protected]

To,
Dish TV India

I mrs. neha s karmarkar has subscribed dish tv on 17/12/2007 with one year free Max.entertainment package.Till nw it was working well .
But from 18/08/2008 i m unable to see the family entertainment channel no. 108 ie star plus.i have contacted on [protected] for many a times n lost almost 100 rs.or more bt of no use.customer care is not available at all.
And after all the ways i m helpless so i contacted here.Kindly consider my complaint and do the needful.please reply soon.
An early action is needed.My V.C. no is [protected]
Thanking you,
regards,
Neha s karmarkar
27/2/2A savitri nagar, savitri palace Hingne khurd Pune-411051
Ph no.[protected]
Mobile no.[protected]

More then year I’m using the dish TV connection. Past 5 day my connection is not working. I had raised the complained 5 day before. Still nobody come to home and rectified the problem. I have called several times to call center #[protected]. Every time somebody will pick the phone they will ask the all the detail and address. Then they will inform that some technical person will visit my palace. But nobody turn back.

This is worst service faced in my entire life.

Head of Services,
Dish TV India Ltd
Film City -19 Sector 16A,
NOIDA – 201 301

Kind attn: Shri Pallav Agarwal ji

Sub: Disconnection of DISH TV./Complaint No:15495907
Ref: VC No. [protected]

Dear Sir,

First of all I am very sorry for bothering you for a small matter. I wish to draw your kind attention for the following:-

1] I have made subscription Rs.900/- on 8-7-08 i.e. (@ Rs.300/month for 3 months w.e.f 9-7-08). Accordingly I am supposed to get TV upto 8-10-08.

2] I have been receiving messages in my mobile No. [protected] since 6-9-08 for renewal of subscription from 15-9-08 stating that my package has been changed as such my subscription expires on 15-9-08 instead of 9-10-8.

3] Here I could not understand why my package has been upgraded/changed without my consent/request.

4] Since yesterday 16/9/08 I am unable to watch the TV due to blockage of channels by your office.

Sir, since I am not at fault why I have to suffer. Please let me know. I also request your office to please resume today itself the TV channels subscribed by me so that I can watch TV as and when required.

Please reply immediately on fax No.[protected]/26143591 or email me at pk.[protected]@jalindia.co.in. I am also emailing this message along with earlier correspondence exchanged with your customer care desk in this regard for your favourable consideration.

Thanking you,

Yours faithfully,


P K Vijayan
196 B/2 Mehrauli
New Delhi – 110 030
Ph: [protected]
Res:[protected]

I have installed dishtv 1.5 months back.
Since then we haven't able to use it properly for a single week.
Quality of signals are very poor even of "Free To Air" Channels.
Thrice we have raised our complaint but nothing is working properly.
Now when we were trying to raise our concern to Lead/Manager of the Service center they are not ready to listen.
My TV+SetTop box+Dish are in my house like garbage.
Could you guide me how can this problem be resolved?

Regards,
Gajendra Singh,
Mobile: [protected]

We have recharged our package to Maxi marathi.
I had also spoken to ur customer care Executive and it was really a bad experience. She had told that the Maxi package will not conatain the channels 112 [Sahara one] and 216 [Filmy] and the fact is that they are free channels.
Then why you are calling the package as Maxi . And also she has asked me to recharge with 25 Rs more for getting the mentioned channels. This is a king of loot Dish TV is doing.

If asked to define Maxi, they say it contains all the channels.But their all don't contain the Free channels.

The Dish TV don't have any ethics and they just want to loot customers.
want to charge extra for the 112 and 216 channels.

~Shivanand

My Vc is [protected]. I have paid full subscription for one year but have not enjoyed dish tv india programme even for a day. I have made so many complaints but every time I'm told 'sorry, your complaint has been forwarded, it will take 48 hours (480 years) to process the complaints. It is wonderful, take money and say sorry, Is Mr. Subhash the chief boss is listening, I'm paying money for no use. I talked to Ms. Priya, Mukesh and Tariq on Phone no[protected]. Today I mailed that I wish to buy a new connection. Ms. Nidhi from Noida office spoke to me after 3 hrs. but no service for 4 months to old customers. This is the way dishtv India is earning and paying big stars who do modelling for them.