[Resolved]  Dish TV India — Poor customer care

I've sent many mail and spoke with the customer care, however there is no response from them. They opened many tickets and no follow-up. The agents always give false promises regarding up coming channels. The signal is pathetic. If there is wind, I don't get any channel.

You can see the following mails which I communicated to the customer care. I want to know whether there is any control mechanism to check this kind of poor customer service. Where can we log customer greviencies.

Thanks,

Nagesh.


I want to share my feed back regarding the customer care, please take this issue seriously so as to maintain good relations with the customers.

(1) Whenever I call to the customer care, they are keeping the customers in line for more than 30 mins without giving proper information.
(2) Following up or tracking of the tickets are very poor.
(3) There are many tickets raised on one single issue, the customer care representative and the dealer also accepted the mistakes from their side once during a call; however that issue was not resolved.
(4) Customers are not being informed or updated on the issues or the status on their complaints.
(5) The language of the customer care representatives is pathetic.
(6) The way of communication of the customer care representatives is totally unprofessional.

I’ve lost some amount because of your mistake, I assume that I’ve given to either bigger or any charitable trust, please enjoy that amount (though it is not big, since I feel pity bad about that I’ve to use this kind of language).

My humble request is please conduct the survey on the customer care service and take decision to give better service and maintain good relations with the public. Today there are only two private service providers in DTH industry; defiantly the service providers will multiply and public of course choose the good service provider. Try to be good with the public.

I want to give one suggestion, though it may not be the best, but defiantly not a bad idea at this current scenario. One why of giving good service is - if you currently handling the service, please hand-over this to good vendor, or if you already given to vendor, please hand-over to different vendor for the better service.

Thanks,

Nageswara Rao Jakkuva

Subject
Re: Fw: Wrongly calculated my pay details in web

Hi,

Is there any procedure to track tickets. There are 3 tickets opened on the issue there is no follow up or solution. Now I want to upgrade to new package scheme. Please do needful.

My contact number is [protected].

Nageswara Rao Jakkuva

Subject
Fw: Wrongly calculated my pay details in web

Hi,

I've complained regarding wrong entry and wrong calculation regarding my renewal. The ticket reference is C844812. I've checked the web site for my renewal details. It is showing as quarterly renewal. I paid for annual. Please make changes in the web site.

Nageswara Rao Jakkuva

Subject
Re: Wrongly calculated my pay details in web

Dear Sir,

Thank you for writing to Dish TV. This is in reference to your query regarding VC [protected]. Your VC is activated.

Assuring you the best of services. Looking forward to a long and healthy relationship.

Thanks and Regards,

Customer service
Dish TV
"The future of T.V. entertainment"

Subject: Wrongly calculated my pay details in web

Hi,

I am Nageswara Rao, my VC number is [protected]. When I asked about the my renewal payment some two months back to local dealer and service provider, they said still there is time ... However when I checked with call center technician of Noida. They said there is some outstanding amount. They said I can pay through any of the local dealer so that there wont be any reactivation fee. As per their advise, I paid for I year subscription ie., 885. When I checked in web it is showing differently. Kindly do needful.

Thanks,

Nageswara Rao Jakkuva

Hi,

Is there any procedure to track tickets. There are 3 tickets opened on the issue there is no follow up or solution. Now I want to upgrade to new package scheme. Please do needful.

My contact number is [protected].

Nageswara Rao Jakkuva

Subject
Fw: Wrongly calculated my pay details in web

Hi,

I've complained regarding wrong entry and wrong calculation regarding my renewal. The ticket reference is C844812. I've checked the web site for my renewal details. It is showing as quarterly renewal. I paid for annual. Please make changes in the web site.

Nageswara Rao Jakkuva

Subject
Re: Wrongly calculated my pay details in web

Dear Sir,

Thank you for writing to Dish TV. This is in reference to your query regarding VC [protected]. Your VC is activated. Assuring you the best of services. Looking forward to a long and healthy relationship.

Thanks and Regards,

Customer service
Dish TV
"The future of T.V. entertainment"

Subject: Wrongly calculated my pay details in web

Hi,

I am Nageswara Rao, my VC number is [protected]. When I asked about the my renewal payment some two months back to local dealer and service provider, they said still there is time ... However when I checked with call center technician of Noida. They said there is some outstanding amount. They said I can pay through any of the local dealer so that there wont be any reactivation fee. As per their advise, I paid for I year subscription ie., 885. When I checked in web it is showing differently. Kindly do needful.

Thanks,

Nageswara Rao Jakkuva