Dish TV India — Poor customer care

 
19 Reviews
India
 Nageswara Rao
I've sent many mail and spoke with the customer care, however there is no response from them. They opened many tickets and no follow-up. The agents always give false promises regarding up coming channels. The signal is pathetic. If there is wind, I don't get any channel.

You can see the following mails which I communicated to the customer care. I want to know whether there is any control mechanism to check this kind of poor customer service. Where can we log customer greviencies.

Thanks,

Nagesh.


I want to share my feed back regarding the customer care, please take this issue seriously so as to maintain good relations with the customers.

(1) Whenever I call to the customer care, they are keeping the customers in line for more than 30 mins without giving proper information.
(2) Following up or tracking of the tickets are very poor.
(3) There are many tickets raised on one single issue, the customer care representative and the dealer also accepted the mistakes from their side once during a call; however that issue was not resolved.
(4) Customers are not being informed or updated on the issues or the status on their complaints.
(5) The language of the customer care representatives is pathetic.
(6) The way of communication of the customer care representatives is totally unprofessional.

I’ve lost some amount because of your mistake, I assume that I’ve given to either bigger or any charitable trust, please enjoy that amount (though it is not big, since I feel pity bad about that I’ve to use this kind of language).

My humble request is please conduct the survey on the customer care service and take decision to give better service and maintain good relations with the public. Today there are only two private service providers in DTH industry; defiantly the service providers will multiply and public of course choose the good service provider. Try to be good with the public.

I want to give one suggestion, though it may not be the best, but defiantly not a bad idea at this current scenario. One why of giving good service is - if you currently handling the service, please hand-over this to good vendor, or if you already given to vendor, please hand-over to different vendor for the better service.

Thanks,

Nageswara Rao Jakkuva

Subject
Re: Fw: Wrongly calculated my pay details in web

Hi,

Is there any procedure to track tickets. There are 3 tickets opened on the issue there is no follow up or solution. Now I want to upgrade to new package scheme. Please do needful.

My contact number is [protected].

Nageswara Rao Jakkuva

Subject
Fw: Wrongly calculated my pay details in web

Hi,

I've complained regarding wrong entry and wrong calculation regarding my renewal. The ticket reference is C844812. I've checked the web site for my renewal details. It is showing as quarterly renewal. I paid for annual. Please make changes in the web site.

Nageswara Rao Jakkuva

Subject
Re: Wrongly calculated my pay details in web

Dear Sir,

Thank you for writing to Dish TV. This is in reference to your query regarding VC [protected]. Your VC is activated.

Assuring you the best of services. Looking forward to a long and healthy relationship.

Thanks and Regards,

Customer service
Dish TV
"The future of T.V. entertainment"

Subject: Wrongly calculated my pay details in web

Hi,

I am Nageswara Rao, my VC number is [protected]. When I asked about the my renewal payment some two months back to local dealer and service provider, they said still there is time ... However when I checked with call center technician of Noida. They said there is some outstanding amount. They said I can pay through any of the local dealer so that there wont be any reactivation fee. As per their advise, I paid for I year subscription ie., 885. When I checked in web it is showing differently. Kindly do needful.

Thanks,

Nageswara Rao Jakkuva

Hi,

Is there any procedure to track tickets. There are 3 tickets opened on the issue there is no follow up or solution. Now I want to upgrade to new package scheme. Please do needful.

My contact number is [protected].

Nageswara Rao Jakkuva

Subject
Fw: Wrongly calculated my pay details in web

Hi,

I've complained regarding wrong entry and wrong calculation regarding my renewal. The ticket reference is C844812. I've checked the web site for my renewal details. It is showing as quarterly renewal. I paid for annual. Please make changes in the web site.

Nageswara Rao Jakkuva

Subject
Re: Wrongly calculated my pay details in web

Dear Sir,

Thank you for writing to Dish TV. This is in reference to your query regarding VC [protected]. Your VC is activated. Assuring you the best of services. Looking forward to a long and healthy relationship.

Thanks and Regards,

Customer service
Dish TV
"The future of T.V. entertainment"

Subject: Wrongly calculated my pay details in web

Hi,

I am Nageswara Rao, my VC number is [protected]. When I asked about the my renewal payment some two months back to local dealer and service provider, they said still there is time ... However when I checked with call center technician of Noida. They said there is some outstanding amount. They said I can pay through any of the local dealer so that there wont be any reactivation fee. As per their advise, I paid for I year subscription ie., 885. When I checked in web it is showing differently. Kindly do needful.

Thanks,

Nageswara Rao Jakkuva
Complaint comments  18 Comments     Updated: Share0Tweet0

Comments

I am in chennai i have made a request to the customer care to make repair but they are not making any efforts to repair my problem.
Past 3 days iam not able to see Sun network channels,i called more 10 times to dish tv customer care.They didn't repond me properly.This is very very poor customer care service.Atlast one guy your sun network is activated,after his call iam not able to see Star Vijay also along sun network.I had confirmation call from [protected]......Now Iam keeping dishtv just as "Toy" in my house.
Iam Deepak from chennai.Past 3 days iam not able to see sunnetwork tamil channels.I made a call to customer care to more that 10 times but no proper response,they just make me to wait for 10 mins in line and then automatically the line will be disconnected.Atlast one person called me and said your channels are activated (from the number [protected]).But after that call Iam not able to see any tamil channels now.It is fully blank.Now iam keeping disvtv as toy to play...and soon i will thru into dustbin.My contact Number [protected]
Dear Deepak,
All sun channels will be available on payment of Rs.50 extra.....have you paid them extra and request customer care to change your package....if not done then do that to change youe package ...other wise it won't be activated automatically.
hai sir,


pls send the renewal process tell me sir.

thanks & Reguards

G.Nageswara rao
+91-[protected]
I AM KRISHANA DEO I WANT TO RENEWAL PROCESS OF DISH TV.

REGARDS,

KDNS
I AM KRISHANA DEO,I WANT TO KNOW THE RENEWAL PROCESS OF DISH TV.

REGARDS,

KDNS
Hi Deo,

For dishtv renewal their are number 0f ways by which you can renew your connection: Through credit card-- you can renew your connection through credit cards on their website. Next you can renew it by ITZ CARD available at any dealer, further you can pay by cheque, demand draft and pau order to dish tv, but best what i suggest you is through online using credit cards or through ITZ cards.
i am also suffering prblem with dish tv. i am not receving all channels with maxi pack. after complaint to custmer care servel times my problem is not resolved.there is no man to hear your problem.my vc no. is [protected]
[protected] Urity Gunneswara Rao DTH Maxi Pack customer:

HI.. Kindly keep us informed about the latest account position.
when I referred the account position in web it has not given any account details. Kndly arrange to exhibit details of account please.

Thank Q.
WITH REGARDS.
UG RAO

Dish TV — Poor Customer support

My VC number is [protected].I have paid Rs.595 for three months subscription, but the my account displays only Rs.525.When i called service center to enquire about this there is no proper response. I am also not getting the appropriate number of channels for the money i have paid.
I have pusrhased dish tv october last week after 15 day i have problem some chanel not coming i have complian again and again but not response. i have 3-4 complained locked but nothinga any technician arrived my vc no is [protected]
so i think dish tv custumer care is very poor
comDish TV is the poorest service provider.This is just an Intimation to whomsoever concerned that this matter shall be taken forward with the CONSUMER FORUM and DISH TV shall be made accountable for it.
dishtv now failure.no any tollfree numbre.all customer face big problem for renew.
customer give 40 rupees extra for downgradge charge .when we login dishtv web
site .error massege service unavilable.i am a dishtv dealer & i give sugessition
to all customer dontbuy dishtv from 20/02/09 either you face problem for renew.
thanks
sudhansu
Dear dish tv.

i legend of connaught Restaurent purchase form you commercial dish tv pacakge 18th, april 2009

we ggot all the nececarry accoupment but sttill from your side our commercial connection has not
activate .


so, I request to u please notice our complain and take dicission or activate our dish tv connection as soon as possible

Thx

legendofconnaught

ph.[protected],[protected]

DishTV — dish tv is not coming

Dear sir/madam I abdul Kareem from Hyderabad India My vc no is:[protected] I have recharge with rs 1000 in the april 2015 But it has deactivated before recharge date. Please take action immediately. Thank you

set box not working fast

my name is bashir shaikh from shahada my dishtv hd set box not working good its work wery slowly respons pls help me

National VC card changed to international VC card

How to change the international vc card to national vc card?

complaint

i have paid dish tv bill on 6 november 2014 but still channels are not coming

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    Customer satisfaction rating
    49%
    Complaints
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    Pending
    613
    Resolved
    1949
    phone
    +91 12 0255 0000 [All Lines]
    +91 11 6001 3474 [Northern India]
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    location
    FC-19, Sector-16A, Filmcity, Noida, Uttar Pradesh, India - 201301
    Dish TV India - Poor customer care