DishTV Complaints & Reviews

I am facing a lot of problems against DISH TV. My dish tv is not properly worked because the dish tv alignment is not properly connected. Regarding this. I tried customer care phone no given by Dish TV[protected],[protected] &[protected] for logged a complain. I tried continuously 4 hours but I could not get the line.Next day once again I tried to lodge a complaint and finally raised a complain(no;[protected] on April 18, 2008 but they did not respond to my issue. After 5 days they send one technician nothing he did but he charged 500 rupees. still i am facing same problem this is the very bad situation with DISH TV. please...

Dear Sir/Madam,
It is requested to you i had purchase card No.[protected]-6. which is still not activated. So please activate above card no as your earliest convinient.

many thanks & regards
Noor...

My VC no is [protected] i bought my DishTV package with 3 month free suscription in Sep 2006, free subcription was valid till Mid Dec 2006. But some how due to some technical problems with Dish TV my conection worked for 1month only. In order to get my services resorted i had to fight with their unprofessional and uneducated customer service representatives continuosuly for 2.5 months. Finally services restored and my free ctivated in Mid Dec and worked till Mid feb and then 3 months free period expired. SInce then they are showing some 525 Rs in my account as unpaid and have deactivated my account.
Since then I am only figthing and fighting. I have not seen that worst organisation in my entire life and believe that we all customers should make a forum against them and shuld lodge a police complaint against hem.

i bring dish tv reciver to riyadh soudi arabia how can i install which dish i need send ditail

I had purchased Dish TV connection in Big Bazaar Scheme on 27/01/2008 at Raipur. At the time of taking connection the Dish TV people have confirmed that the connection can be installed at Nagpur without any problem even though it has been purchased in Raipur. After a long follow up the connection was installed. During the first renewal of monthly payment I called there toll free number but I was told that the connection is not in my name but it is in the name of Mr. Singh of Raipur. The man on the call centre informed me to send a mail to customer care of Dish TV for change in the name which I did on 23/03/2008. After an long correspondence on E-mail I received a mail from customer care that the name has been changed vide there E-mail dt.01/04/2008. I faced problem in certain channels and I rang up there toll free number and to my surprise I was told that the connection is in the name of Mr. Singh of Raipur. It seems that Dish TV people are cheating the customers as they have given false information of change in name whereas they have really not made the change in there system. I had sent them a mail mentioning to refund my initial Rs.1000 + 350 of first recharge + 200 of second recharge + the humilation and harrassment they have given to me. They are not replying now so please arrange to take suitable action against them.

hi as per the broadcast bill para number 7.1 no DTH provider can lock the stb receiver. They have make sure the interpoling should work with the stb. But dishtv is forcefully updating the default software and locking the stb, so that customers cannot view even the fta DD direct+ channels also, Which is inlegal. They posses no rights to do this. In case this complaint reaches to any higher officials, then i need them to respond. Also, i am trying to open a suit for this concern in trai. I have already collected the required format and trai advisory commite has given my plea a green go. I am hoping that dish tv will realise that what a big mistake they have done by updateing thier software and creating trouble for all their customer.

sir,
DishTV Vc no: [protected] bought it july ' 2005. till today
probes,

some aliments probes, network probes .in month nov'08
I change the dish, lmv and spend Rs: 750.00, that time probes was frizzing, channel skip, home transponder probes. now probes is frizzing and channel skip. Again I have to spend money. Your slogan isn’t appropriate on my set-top-box, or my TV’s life ... We r spending money but we are not getting proper crystal quality picture, which is dish TV says or motto. I[censored] have time come to our colony or my house I’ll explain u properly.

dear sir
i am fed up with your cable service because whenever i recharge my renewal card i enjoy your service after claiming that i have paid my payment via itz card only after i mail you my account number and itz serial number with password. every month this is only procedure to activate my connection? why it is not activated when i have already made payment. i have never received any bill (invoice) from your company. if your company discontinue my service when payment is not received why your company activate customer service after receiving payment. i think this is shame on your part if some body is availing your service and there is no balance in account the only thing is company cut there service but what happens when customer has made payment and service is not active what should customer cut company.
i think you all people are worst than worst.
thanking you
sharat jain
#1327
urban estate 2
hisar
dish tv account number [protected]

i got some alignment problem in my dish tv antenna on[protected], so i called them up on their call centre no. and they told me that the problem'd be resolved in 24-48 hours and gave me a complaint no.. since then i've been calling them again and again and they keep on assuring me that the repair'd be done within 24 hours and sometimes say that the system is showing that your problem has been resolved but nobody ever called me or showed up at my home.they dont even gimme their reg. off. no.s. My complaint no.s(given to me) are: 12462803, 12369993, 12376662, 12417805, 12421949, 12442947, and i lost 2 more complaint no.s given to me, mr. rakesh jha told me to go to manesar and to get a technician from there as well and asked me who gave you my no. i m feeling totally helpless. kindly help me out.

Dear Sir/Madam,
I became a DishTV customer around two months back. My VC number is [protected]. While traking the connection, i had to pay Rs 5000/- for the set-top-box and other connecion charges which to my best knowledge includes the taxes too. The process went about at good speed till tyhe point of taking money from me. But once i have made tha payment, these people have shown their true colours. The equipments were fixed in lightening speed, but to get the connection activated, i had to fight another war against the DISHTV customer care and the Dealer. They made me resend my documents and all the stuff, and i got my connection activated only after 4 days(approximately). So far a great acheivement after paying Rs 5000/- in ready cash.

Now i will come to my present problem, on April 2nd, due to heavy rain, the wire which was connected to back of antenna came off, and as a result our connection was gone. I knew these people will take the issue on their stride and would not even move a single finger to send in a technician till they please. But still the vulnerable customer, a more civilised name for present day common man, have minimum options to turn to. Finally i called them up by 9.00 PM at night and registered a complaint regarding this.(Complaint number :[protected]. At the time of registering the complaint, i mentioned my available timings also, so that the technician wont be having trouble coming twice, just in case if he was unable to find me. And now when i am typing this mail, the time is 12.07 PM on April 5th. Till now i havent received a call from them asking about the issue. Also i have made around 7 to 8 calls to the customer care requesting, begging, demanding service. They laughed at me. Every time they gave the same lame reasons. Yesterday i lost my patience, i called them from my mobile (i can submit the proof which will be my detailed mobile bill) to ask about the still unresolved complaint, they made me wait for around One and half Hours on call, while they played by transfering the calls to each other.

Sir, i dont know what to do in this situation, i am hurt, insulted and helpless. These people are supposed to be service providers, but in fact this is the situation most of the customer are facing. I dont want this to go unpunished or unnoticed. Is there any organisation which can help the helpless customers like me ? Or are they allowed to roam aroundd freely, abusing the theoritical word DEMOCRACY. I think this is high time these people are taught a lesson. Or else the sentense which we have been studying from school level "INDIA IS A DEMOCRATIC COUNTRY"should be changed to some thing else.

Incase of any queries, i have given my mobile number at the end of this mail.
Regards
Jayachandran
Mob : [protected]

Poorest service i have ever had. Shifted my home to another location and in the last 12 days i m unable to get it installed despite daily chasing with customer care.

Customer care is totally non-responsive.

complaint no. 11755454 dated 4th March is unatteneded till date.

Have heard, Tata Sky provide much better service.

I HAVE BEEN CALLING CUSTOMER SERVICE FOR THE PAST 15 DAYS AS I AM TRYING TO MAKE A ADVANCE PAYMENT TOWARDS MY SUBSCRIPTION VC NO-[protected] WHERE AS THE NEXT PAYMENT DUE DATE IS 7TH-APRIL.EVERY TIME THERE IS A NEW RESOLUTION AND NOTHING HAPPENS.I HAVE ALSO SENT A SNAPSHOT OF THE PROBLEM TO DISHTV BUT NO I WILL NEVER EVER REFER ANYONE.

I am S K Yadav holding DishTV VC number [protected]. I was charged Rs 595 for 1 month subscription from 26th feb to 25th march.

My account showed Rs 295 outstanding in my DishTV account. How can I have outstanding balance when I had not subscribed to the services.
We had not subscribed to DishTV in the said months of Nov-Dec-2007 as shown in the balance sheet so there should be no outstanding.

On indicating to the customer care that I cant subscribe unless I pay my dues they had no answer. On my insistence a complaint with complain ID 11629859 was registered. The executive also told me to go ahead with subscription for the current month and that the matter would be resolved within 24 hours. Following the conversation I recharged and was charged around Rs 600 for one month.
I had also posted the same complaint on DishTV's web page with complaint id SRC-26/02/08-42889. On writing to them again after 2 days, I was sent a reply that my service was activated and there was no mention of the unduly charged Rs.300.

Need Your support. Pls help.

I bought three coupons of Rs. 900/- each (total Rs. 2700/-) in Jan' 08 to renew my subscription for the year 2008.My VC No. is [protected] and the numbers of the coupons I bought are S[protected], S[protected], S[protected].By mistake the person entered the wrong V.C.Number and the money has gone in someone else's account.Can I know from my coupons the person who has benefitted or is there some way I can get my money back.

I am an existing subscriber of DISHTV INDIA. My VC No. is [protected]. Since last five days I am trying hard to renew my subscription on-line through Credit Card. Each time, the required page for giving Bank & Credit Card details does not open and as a result, I can not pay my renewal. Interestingly, instead of acknowledging their fault and taking corrective measures, they advise me to check with Bank for my Credit Card condition.

Earlier also I had experienced same thing. It may be presumed that DISHTV India is run by a very bureaurocratic and complacent attitude, does not bother much for customers. In this regard, several e-mails were sent, but they have never replied.

I am not getting any channels from 8.3.2008 onwards. Ofcourse I am due for payment. But is is not understood why the DD channels and other free channels were stopped. Kindly restore thechannels as admissible for DISH TV users.

I HAD TAKEN TWO CONNECTIONS on 08.07.2007 by paying rs 8000 to dish tv on the assurance that for the first one no monthly rental to be paid for 6 months ,ie, upto 08.01.2008 and for the second one , no rental to be paid upto 08.07.2008.

from the day one, iwas facing lot of problems with them and the content of one e-mail sent to them is reproduced below:
"FOLLOWING BENGALI CHANNELS FOR WHICH I HAD TAKEN THE CONNECTIONS ARE
INACTIVE:
2)CHANNEL NO 845 24 GHANTA

WHILE ALL YOUR TOLL NOS ARE INACTIVE, I AM SHOCKED TO FIND THE POOR RESPONSE RECEIVED EITHER FROM THE DEALER AND YOUR OFFICE AT BHANDUP/ANDHERI.
I SHALL TAKE UP THE ISSUE WITH CONSUMER COURT IF THE ISSUE IS NOT SETTLED
WITHIN 24 HOURS FROM THE TIME THIS MAIL IS BEING SENT AS I HAVE SPENT MORE
THAN RS. 8000 FOR TAKING THESE 2 CONNECTIONS'.
NAME: SUMIT KUMAR DATTA

ADDRESS: BUILDING C,FLAT NO 603
INDIAN OIL NAGAR,GOVANDI
MUMBAI 400043
STB NO: 0739ABF07DS36938 AND 36939
VC: [protected] AND [protected]
MOBILE NO: [protected]
i am also reproducing content of another mail for your kind reference:

"DEAR SIR
WITH EFFECT FROM YESTERDAY(08/01/2008) YOU HAVE AGAIN DEACTIVATED ATLEAST 60 CHANNELS ON THE GROUND THAT THE VALIDITY PERIOD OF THE FIRST VC GOT EXPIRED ON 08/01/2008.

WHILE YOU NEVER BOTHER TO GIVE REPLY TO ANY OF MY MAILS, IT IS SURPRISING TO NOTE THAT EVEN VC OF THE SECOND CONNECTION ,ie, 462 HAS ALSO BEEN DEACTIVATED FOR REASONS BETTER KNOWN TO YOU.

I ONCE AGAIN LIKE TO STRESS UPON THAT THE VALIDITY PERIOD BE EXTENDED BY ATLEAST ONE MONTH FOR EACH CASE SINCE YOU HAVE ALSO ADMITTED THAT THE CHANNELS GOT DEACTIVATED FOR MORE THAN 45 DAYS DUE TO TECHNICAL PROBLEM AT YOUR END FOR WHICH I WAS DENIED OF THE FACILITY AS PROMISED.
IN CASE I DO NOT HEAR ANYTHING FROM YOU, I SHALL BE COMPELLED TO REFER THE CASE TO CONSUMER COURT SINCE YOUR ACTION IS BEYOND ANY LOGIC.

THANKING YOU
SUMIT K DATTA
MOBILE [protected]




[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@dishtvindia.com
Subject: FW: NON FUNCTIONING OF CHANNEL NO845 -24 GHANTA
Date: Thu, 20 Dec 2007 05:20:21 +0000

DEAR SIR
AFTER VIGOROUS FOLLOW UP . NECESSARY ACTIVATION HAS BEEN DONE.I CAME TO KNOW THAT SOMEBODY FROM YOUR SIDE DEACTIVATED THOSE PAY CHANNELS ON PRESUMPTION THAT MY FREE PERIOD GOT EXPIRED IN NOVEM BER 2007 ITSELF.
AT THE COST OF REPETATION, I LIKE TO INFORM YOU ONCE AGAIN THAT I HAD TAKEN 2 CONNECTIOND ON 08/07/2007.AS PER THE TERMS FIRST ONE WAS FREE UPTO 08/01/2008 AND THE SECOND ONE IS UPTO 08/07/2008.

THE VC NO AGAINST THE FIRST CONNECTION IS [protected] AND THE SECOND ONE IS [protected].

IN VIEW OF THE NON FUNCTIONING OF THE PAY CHANNELS FOR LAST 3 WEEKS AND ALSO IN THE INTIAL PERIOD OF ATLEAST 15 DAYS OR SO, I SHALL REQUEST YOU TO EXTEND THE VALIDITY PERIOD BY ATLEAST ONE MONTH AGAINST BOTH THE VCS.THERFORE, THE FIRST ONE SHOULD BE EXTENDED UPTO 08/02/2008 AND THE SECOND ONE UPTO 08/09/2008.

no action was taken and both the connections have been deactivated although for second connection, no rental was to be paid upto 08.07.2008.
they have deactivated the free to air channel also.

in view of the above, i shall request you to direct the company to immediately restore my connection atleast for the second one so that the terms of the contract is adhered to.

thanking you

I would like to bring to the kind notice of the board that I have purchased dish t.v. about 6 months back by paying Rs.4200/ and opted for Z TV package. From 20th Jan 08 suddenly telecast of all the channels stopped without any information. I immediately contacted the dishtv, they informed me to pay Rs 600/ for telecast of Free to Air channels. I told them that free to air channels are free and why are you asking money they responded very badly and told me that our policy is being changed. Since I can not see free to air channels Dish TV STB and antenna Since the services are very poor and asking money for free to air channels I want to surrender it immediately. Can any one help me to suggest , how to stop the cheating activities of Dish TV in India?? How to complain to government of India for charging the money for free to air channels?

Dear Sir,

I would like to bring to your kind notice that I have bought three Dish TV connections i.e. 01 Parent (VC # [protected] in the name of Mr. Chander Prakash) and 02 Child connection in the month of October 2007 from Ravi Electronics.

When I purchased this connection, there was a scheme for first connection @ Rs. 3,600.00 user will get 6 months subscriptions free and for child connection, charges will be Rs. 3,000.00 per connection without any subscription charges.

Based on the above scheme I bought three connections and I have already paid additional amount of Rs. 1,200.00 as a 6 months advance subscription for both child connections apart from Rs. 6,000.00 (2 x 3,000) i.e. till April 2008, there should not be any due for all three connections (parent and child).

On 16th February 2008, all my three connections were deactivated and on enquiring from the customer care department, I got an answer, the reason for disconnection is non payment. Customer Care Department of Dish TV also agreed that this has happened due to mistake at their end as they have entered the date of February instead of April 2008. As per company record, I have paid Rs. 10,580.00 for all three above mentioned connections against the payment I have made to Ravi Electronics of Rs. 10,800.00, the difference may be the commission of Ravi Electronics.

As per company records and information, I have made / cleared the payments till April 2008 then I don’t know why my connections have been deactivated. Whenever I call customer care the only answer I get from “Fault is from our end and all the connections will be activated within 24 Hours and you will get a call from our CRC department”. From 20th February I am continuously hearing this statement. And after almost 200 Hours I didn’t get any solution from Dish TV. Details of Complaint nos. are as under :

Complaint # 11525621 dated 20.02.08
Complaint # 11614029 dated 25.02.08
Complaint # 11613858 dated 25.02.08 spoken with Mr. Aman, Sr. Supervisor
Complaint # 11620092 dated 26.02.08 spoken with Mr. Akshay
Complaint # 11631414 dated 26.02.08 spoken with Mr. Gurmeet

After a series of repeated follow ups I received a call from Mr. Marshall of CRC department. First of all the attitude of this gentlemen is not good. He don’t know how to attend the customer, inspite of me indicating about his attitude, Mr. Marshall advised me to get in contact with Customer Care Department for better services, since, Mr. Marshall can not do much and will not change his attitude for one customer like me.

Records which customer care department is maintaining, is not matching with Mr. Marshall’s record. As per Customer Care I have made the full payment, however as per Mr. Marshall’s record, still I have to make the payments for my three connections.

I have already lodged the complaint in Feedback form of DishTV site but unfortunately I have not received any response from them.

I am writing this mail to you with a high expectations, I have set and I sure and very confident, this issue will be resolved at the earliest.

Moreover, personnel like Mr. Marshall should be taught, how to deal with Customers.

Best regards,

Ajay Verma
Mobile : +91 [protected]