DishTV Complaints & Reviews

On 19th April 2007 I bought a dishtv from "Capital Digital"(Vendor), Kohima, Nagaland and it happens that it was pre-activated on 14th April 2007 in the name, address and particular of the following bogus persons:-
SMSID : 2121339
Viewing Card Number : [protected]
STB Number : 06G8ABF47SM56122
Subscriber Name : MR. MOIRANGTHEM SHYAMCHAND
City : IMPHAL
State : MANIPUR
Customer Type : DTH INDIVIDUAL
Status : Active
Pay Term : QUARTERLY
Zone : HINDI/PUNJABI
Scheme : MAXI
Dealer ID : 15382 (SAIFULLA AHMED)
I therefore, request you to kindly change or register the name & address as given below here:-
Name in full : W. ATHUNGO LOTHA
City : KOHIMA
State : NAGALAND

I Rajiv jha Purchased a Dis TV on 2 Feb/08, i call them ten time, every time they told me wait 24/48 hours, but today 29/April/08.onwards i m waiting for my antenna my Dis TV customer id is:-[protected].my address is B9/328, phase-4, Aya Nagar, New Delhi- 110047, my phone no is-[protected]

I am facing a lot of problems against DISH TV. My dish tv is not properly worked because the dish tv alignment is not properly connected. Regarding this. I tried customer care phone no given by Dish TV[protected],[protected] &[protected] for logged a complain. I tried continuously 4 hours but I could not get the line.Next day once again I tried to lodge a complaint and finally raised a complain(no;[protected] on April 18, 2008 but they did not respond to my issue. After 5 days they send one technician nothing he did but he charged 500 rupees. still i am facing same problem this is the very bad situation with DISH TV. please...

Dear Sir/Madam,
It is requested to you i had purchase card No.[protected]-6. which is still not activated. So please activate above card no as your earliest convinient.

many thanks & regards
Noor...

My VC no is [protected] i bought my DishTV package with 3 month free suscription in Sep 2006, free subcription was valid till Mid Dec 2006. But some how due to some technical problems with Dish TV my conection worked for 1month only. In order to get my services resorted i had to fight with their unprofessional and uneducated customer service representatives continuosuly for 2.5 months. Finally services restored and my free ctivated in Mid Dec and worked till Mid feb and then 3 months free period expired. SInce then they are showing some 525 Rs in my account as unpaid and have deactivated my account.
Since then I am only figthing and fighting. I have not seen that worst organisation in my entire life and believe that we all customers should make a forum against them and shuld lodge a police complaint against hem.

i bring dish tv reciver to riyadh soudi arabia how can i install which dish i need send ditail

I had purchased Dish TV connection in Big Bazaar Scheme on 27/01/2008 at Raipur. At the time of taking connection the Dish TV people have confirmed that the connection can be installed at Nagpur without any problem even though it has been purchased in Raipur. After a long follow up the connection was installed. During the first renewal of monthly payment I called there toll free number but I was told that the connection is not in my name but it is in the name of Mr. Singh of Raipur. The man on the call centre informed me to send a mail to customer care of Dish TV for change in the name which I did on 23/03/2008. After an long correspondence on E-mail I received a mail from customer care that the name has been changed vide there E-mail dt.01/04/2008. I faced problem in certain channels and I rang up there toll free number and to my surprise I was told that the connection is in the name of Mr. Singh of Raipur. It seems that Dish TV people are cheating the customers as they have given false information of change in name whereas they have really not made the change in there system. I had sent them a mail mentioning to refund my initial Rs.1000 + 350 of first recharge + 200 of second recharge + the humilation and harrassment they have given to me. They are not replying now so please arrange to take suitable action against them.

hi as per the broadcast bill para number 7.1 no DTH provider can lock the stb receiver. They have make sure the interpoling should work with the stb. But dishtv is forcefully updating the default software and locking the stb, so that customers cannot view even the fta DD direct+ channels also, Which is inlegal. They posses no rights to do this. In case this complaint reaches to any higher officials, then i need them to respond. Also, i am trying to open a suit for this concern in trai. I have already collected the required format and trai advisory commite has given my plea a green go. I am hoping that dish tv will realise that what a big mistake they have done by updateing thier software and creating trouble for all their customer.

sir,
DishTV Vc no: [protected] bought it july ' 2005. till today
probes,

some aliments probes, network probes .in month nov'08
I change the dish, lmv and spend Rs: 750.00, that time probes was frizzing, channel skip, home transponder probes. now probes is frizzing and channel skip. Again I have to spend money. Your slogan isn’t appropriate on my set-top-box, or my TV’s life ... We r spending money but we are not getting proper crystal quality picture, which is dish TV says or motto. I[censored] have time come to our colony or my house I’ll explain u properly.

dear sir
i am fed up with your cable service because whenever i recharge my renewal card i enjoy your service after claiming that i have paid my payment via itz card only after i mail you my account number and itz serial number with password. every month this is only procedure to activate my connection? why it is not activated when i have already made payment. i have never received any bill (invoice) from your company. if your company discontinue my service when payment is not received why your company activate customer service after receiving payment. i think this is shame on your part if some body is availing your service and there is no balance in account the only thing is company cut there service but what happens when customer has made payment and service is not active what should customer cut company.
i think you all people are worst than worst.
thanking you
sharat jain
#1327
urban estate 2
hisar
dish tv account number [protected]

i got some alignment problem in my dish tv antenna on[protected], so i called them up on their call centre no. and they told me that the problem'd be resolved in 24-48 hours and gave me a complaint no.. since then i've been calling them again and again and they keep on assuring me that the repair'd be done within 24 hours and sometimes say that the system is showing that your problem has been resolved but nobody ever called me or showed up at my home.they dont even gimme their reg. off. no.s. My complaint no.s(given to me) are: 12462803, 12369993, 12376662, 12417805, 12421949, 12442947, and i lost 2 more complaint no.s given to me, mr. rakesh jha told me to go to manesar and to get a technician from there as well and asked me who gave you my no. i m feeling totally helpless. kindly help me out.

Dear Sir/Madam,
I became a DishTV customer around two months back. My VC number is [protected]. While traking the connection, i had to pay Rs 5000/- for the set-top-box and other connecion charges which to my best knowledge includes the taxes too. The process went about at good speed till tyhe point of taking money from me. But once i have made tha payment, these people have shown their true colours. The equipments were fixed in lightening speed, but to get the connection activated, i had to fight another war against the DISHTV customer care and the Dealer. They made me resend my documents and all the stuff, and i got my connection activated only after 4 days(approximately). So far a great acheivement after paying Rs 5000/- in ready cash.

Now i will come to my present problem, on April 2nd, due to heavy rain, the wire which was connected to back of antenna came off, and as a result our connection was gone. I knew these people will take the issue on their stride and would not even move a single finger to send in a technician till they please. But still the vulnerable customer, a more civilised name for present day common man, have minimum options to turn to. Finally i called them up by 9.00 PM at night and registered a complaint regarding this.(Complaint number :[protected]. At the time of registering the complaint, i mentioned my available timings also, so that the technician wont be having trouble coming twice, just in case if he was unable to find me. And now when i am typing this mail, the time is 12.07 PM on April 5th. Till now i havent received a call from them asking about the issue. Also i have made around 7 to 8 calls to the customer care requesting, begging, demanding service. They laughed at me. Every time they gave the same lame reasons. Yesterday i lost my patience, i called them from my mobile (i can submit the proof which will be my detailed mobile bill) to ask about the still unresolved complaint, they made me wait for around One and half Hours on call, while they played by transfering the calls to each other.

Sir, i dont know what to do in this situation, i am hurt, insulted and helpless. These people are supposed to be service providers, but in fact this is the situation most of the customer are facing. I dont want this to go unpunished or unnoticed. Is there any organisation which can help the helpless customers like me ? Or are they allowed to roam aroundd freely, abusing the theoritical word DEMOCRACY. I think this is high time these people are taught a lesson. Or else the sentense which we have been studying from school level "INDIA IS A DEMOCRATIC COUNTRY"should be changed to some thing else.

Incase of any queries, i have given my mobile number at the end of this mail.
Regards
Jayachandran
Mob : [protected]

Poorest service i have ever had. Shifted my home to another location and in the last 12 days i m unable to get it installed despite daily chasing with customer care.

Customer care is totally non-responsive.

complaint no. 11755454 dated 4th March is unatteneded till date.

Have heard, Tata Sky provide much better service.

I HAVE BEEN CALLING CUSTOMER SERVICE FOR THE PAST 15 DAYS AS I AM TRYING TO MAKE A ADVANCE PAYMENT TOWARDS MY SUBSCRIPTION VC NO-[protected] WHERE AS THE NEXT PAYMENT DUE DATE IS 7TH-APRIL.EVERY TIME THERE IS A NEW RESOLUTION AND NOTHING HAPPENS.I HAVE ALSO SENT A SNAPSHOT OF THE PROBLEM TO DISHTV BUT NO I WILL NEVER EVER REFER ANYONE.

I am S K Yadav holding DishTV VC number [protected]. I was charged Rs 595 for 1 month subscription from 26th feb to 25th march.

My account showed Rs 295 outstanding in my DishTV account. How can I have outstanding balance when I had not subscribed to the services.
We had not subscribed to DishTV in the said months of Nov-Dec-2007 as shown in the balance sheet so there should be no outstanding.

On indicating to the customer care that I cant subscribe unless I pay my dues they had no answer. On my insistence a complaint with complain ID 11629859 was registered. The executive also told me to go ahead with subscription for the current month and that the matter would be resolved within 24 hours. Following the conversation I recharged and was charged around Rs 600 for one month.
I had also posted the same complaint on DishTV's web page with complaint id SRC-26/02/08-42889. On writing to them again after 2 days, I was sent a reply that my service was activated and there was no mention of the unduly charged Rs.300.

Need Your support. Pls help.