Dish TV India Limited — Pathetic Customer Care Cell

 
86 Reviews
India
 Vijay Tamhankar
Dear Sirs,

My experience with customer care cell of Dish TV India has been pathetic.

I've been away from my home for past 3 weeks. Duing this period the services of Dish TV were not used. When I came back yesterday, I was not able to view even a single channel.

I tried reaching the local franchisee of Dish TV here in pune. I was told that the person would reach my house yesterday evening by 7 PM but in vain. Further when I called them at 7 PM yesterday, I was told that he should be able to make it by today early morning. But again no luck.

So we (self, my son Praveen & My son-in-law Guruprasad) opted to go through the customer care no of Dish TV[protected]. I have had a talk with the customer executives in the sequence below:
1. Do not remember the name: Told us to be on hold so that he can transfer the call to technical team. But technical team didnt pick up the phone for 10 minutes.
2. Puja: Told us that she feels its an issue with dish alignment. For this we need to get the service from their executives and should pay for it. When we asked her about the problems in alignment whether attributes to the bad installation from DIshTV, she forwarded the call to Mr. Sandeep who is her Team Leader.
3. Sandeep: Talked about the complaint for a while and forwarded the call to Mr. Ranjan who seems to be a technical expert.
4. Ranjan: Rajan felt to be a better expert so far and could help us in getting 14 channels on the channel serch option but still they were not visible. He was in midst of resolving the issue but the call got dropped.
5. Pushpa: We called again and got in touch with Ms. Pushpa, who we requeted to connect us to Mr. Ranjan. She confirmed that he is busy and she would book a call back which should be made within half an hour.
6. Prerana: As we didnt receive the call for around an hour, we called up again to customer care no. which was attended by Ms. Prerana and she too confirmed that Ranjan is busy. We asked her to put us with a senior in their team to escalate the matter. She confirmed that she will connect us with supervisor Mr. Varun. But don't know why, the call was abruptly cut.
7. Varun: We couldn't reach this person till end.
8. Tarannum: She looked to be more cooperative lady. But by this time we had lost our patience as it was 12.45 PM. The first call in the day was made at round 9 AM. We asked her to connect us to their manager and nobody else thinking he should be a better help. We were confirmed his name is Mr. Pawan Kumar. Meanwhile she connected us to Sandeep who again came into picture.
9. Sandeep: He now started telling us that it's an alignment issue and we should take chargeable service. This he somehow missed when he had first call with us. Surprising though, we told him to continue what he is doing about the issue. But we confirmed that we would like to speak to manager to convey the problems we faced. He confirmed that he is connecting us right away to Mr. Pawan and again the call was abruptly disconnected.
10. Pawan: We again couldn't reach him.

So conclusion is that spending around 4 hours with customer care team of Dish TV at this moment, we do not have even a complaint number for our original complaint. Further the complaint against the poor service by customer care is also not lodged by Dish TV support team.

Regards,
Vijay Tamhankar
Complaint comments  85 Comments     Updated: Share0Tweet0

Comments

Dish TV India — The monopoly of DISH TV India must be stopped!

Hi Farooq
That might be the case with you have you confirmed with customer care why this has been not updated to dishmaxi sun package...because i have it and it will be updated for me in 30 min or so...and i have done the payment through ITZ card.

DishTV India Ltd — Pathetic customer service!

my account vallied my please be conform
my account vallied my please be conform my account no [protected]
you are right sir, the signel note found problame is facing all over in india iswar jane kb solved hogi ye problame
the dish tv has faield now they have no sence they commit 180 chanels in written thait bruchers but on thir set up box many times is showing 14 many times 138 , many times 154 & some time 0 not installed.
sharuk khan ks swal : AAP SANTUSHT HAN ,THODA OR WISH KARO , DISH KARO, OR BIBI OR BACHHON SE KAPDE PHADWAO
I also face the similar problem with Dish TV in which none of the customer care executives are unable to resolve my problems. Everybody provides different solutions but none has resolved the problem so far. If this kind of service continues, I think Dish TV cannot withstand in the market to do their business. Simply by advertising through Sharukh will not help in expanding thier business. The customers should file a case against these people to ask for compensation.
Thats so very true. I don't know posting grievances out here is going to provide any kind of solution or not, but the fact remains Dish TV has been unable to live to its commitment. I too have been facing the same problem from months in a row. Sometimes its got to do with some technical problem and sometimes installation or alignment problem. I have been promised that a technician would visit my place soon within 4-24 hours. Days have gone by, but there is no sign of a technician. I fail to understand the actual calculation of the duration these guys believe in. I mean to say 4-24 hours = how many days. Its high time someone could guide us a method to tackle this situation and book these guys for cheating and fraud. A piece of advise for SRK - wish karo ki humari dish tumhe saaf naa karni pade. paise leke product promote karne se pehle ye to dekh lo ki kitne dish saaf karne ki aukaat rakhte ho.
I bet Shahrukh should rethink over the statement which he churns for Dish TV. The problem is, Dish TV does n't have a robust system and i feel the system works like a mad bull. It can downgrade our package anytime, when you are about to watch 6th sixer hit by Yuvraj you see a CONAX 'No Access' message on your tv, you try to call cc's 180... number which i doubt if exists. I've faced following issues in the last 3-4 months:
1. Online payment is not reliable. It throws error message even payment is made successful.
2. Cc' chaps are not so helpful and sometimes they talk foolish.
3. Their system automatically downgrades our package.
4. No instant fixes to our any problem.
5. Its too costly to call thier technicians to fix any probelm.

I am sure most of the Dish Tv useres would have faced one or all of the issues mentioned above.
Don't know when these would be sorted out.
You are true sir I also face the similar problem with Dish TV in which none of the customer care executives are unable to resolve my problems. My set top box was dead which is in warranty period I gave it to dealer. After 15 days when I get a replaced set top box it is very old so I didn't want to take its delivery but when I talk a costumer associate he said me to accept it and they will replace it after 24 hrs but after 4 days it was not replaced. I am taking regularly but my problem is no resolved yet today. I am thinking to take an action on this problem if any person gives some suggestion it will be my pleasure.
I puchased Dish Tv for last 15 to 20 days. i complain daily customer service but not responsed this call.

Anil K Sharma
Greater Noida, G.B. Nagar
[protected]
i have a worst experiance with DishTv, i am not able to see any channels on the list and their customer care number[protected] is not getting connected after trying several times.. and i dont even see any local dishtv customer care or an executive to address my problem.. now i do think of dumping the dish in the dust bin..
Dish TV faltoo hai pura ka pura. Is se achcha to DTH hai jisme kabhi koi problem nahi aata aur uska setup bhi easy hai.
To: DISH TV
what a scrappy work dishTv provides. I have send email to customer care no response, called the customer care no response. the guy put me on hold and never came back.

you guys are running a finance company fraud in the name of dish tv.

take down my vc no: [protected].
ver.key:[protected]
I have upgr
aded my package to maxi and its 3days now i haven't got my channels. you guys confirmed the payment 3 days ago and confirmned to upgrade it but till no nothing happens.

dish TV sucks, dish TV will go bankrupt.

you are no different from a cheat, fraud, charlston and a satan.

call me back to my cell phone: [protected]

bye

email: [protected]@gmail.com
I called the customer care for the 4th time today. now the status from their end is changed to Dish MAXI and payment what i made is there. but on my side its not there. when i checked with online login i got the status updated.

this i showed to the guy, to my surprise he says that i have to pay more. i was totally stunned. I told everything what they asked me to do. i paid to the sum what they asked me to do. now he says i have to pay more. it seems like cheating. then i decided that i want total refund for everything. that guy told me that he will give a call after 15mins. he got my cell phone no. he is supervisor Mr Saurab chaddha, Senior supervisor from bangalore.

Dish TV is breaking all previous records of cheating and mal practice
In continuation of last comment
Sorry.........
he is supervisor Mr Saurab chaddha, Senior supervisor from Noida.
now with my credit card money they ripped me off. every time when i called them they said they will call me back and got my cell phone no. but i never get any call back. its a total cheat and fraud.
Dish tv network not showing all the channels .
I am not satisfy by their performance.
DISHTv is doing a daylight roberry.No they came up with a new scheme of AMC for STB box too. Be carefull and never ever buy dishtv & make sure no one does this mistake.Save peoples from being cheated by them.Renewd the services for one year & past two months STB is not working but no solutions.Can we come together & drag them in court???
Dear, Sir

Greetings

I am facing problem with ur service from 2 days i given compliant to u that my t.v is not workting means signal is not comming an i cant able to seen any thing an my V.C number is [protected] ok so please u cure my problem so that i thnkful to u .


Thanking You

Javeed Ali.
I also have the same experience. Even though I renewed for Dish Maxi package, the system automatically downgraded me and I am not able to watch any of the channels, except regional pack.

As usual, no one picks up in customer care. I tried to reach through the complaint box in their internet site & every time, I make the complaint, I receive the message "Not deliverable' in my inbox.

So, there is now way you can make a complaint to them

Kumar

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    Customer satisfaction rating
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    Complaints
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    Pending
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    Resolved
    1949
    phone
    +91 12 0255 0000 [All Lines]
    +91 11 6001 3474 [Northern India]
    +91 44 6001 3474 [Southern India]
    location
    FC-19, Sector-16A, Filmcity, Noida, Uttar Pradesh, India - 201301
    Dish TV India Limited - Pathetic Customer Care Cell