Domino's Pizza Complaints & Reviews

Sir i am residing in flat no 2 of esi dispensary in B block tagore garden extension . When i ordered for home delivery your employee denied for it by saying that we do not deliver in this area . May i know the reason for this??? It's an govt flat & you are not serving in this address ??? Kindly try to solve my problem & start taking order for this address as i am a regular customer of yours...
Thanks

Dr.Dinesh
[protected]

Hi All,
I have ordered two Large Farmhouse Pizza from Domino's from NIT branch (DPI66189) and Order Number was 515 on 15th Jan 2012 (at 8:11 PM). Pizza delivered well on time but quality was really poor.
There were no toppings inside the pizza and pizza base was over toasted so it was so hard that we can't eat it. Never expected this from Domino's and this is second time we are facing this issue from NIT branch.

Pizza was very very hard to eat and no toppings and cheese. Don't know where to complain as when I call them up and try to talk Manager, he cancelled my call without listing to me. This is harsh behavior from food chain like Domino's.

Please look into it asap.

Thanks
Suresh

i had ordered for a pizza from dominos, details are attached below.

I have had a forgettable experience with this order. The order firstly was late and the pizzas are nothing what dominos are. I have attached the photos of the pizzas, please have a look and let me know if these pizzas are presentable and meet the expectations of a dominos chain.

1. The shape was not round, and poorly presented.
2. The topping and the sauce was not even.
3. The topping was too less and the cheese was very less.
4. The outsides of the pizza was too dry and without sauce and too broad.
5. The pizza was not properly cut. Infact not even cut, it can be seen in the photo.

I can go on. It was a miserable experience. This is the last time i am ordering for a pizza from dominos. My experience with pizza hut for a similar pizza is far better. Please check and ensure you live upto to your standards. If i was dining at the restaurant i would not have accepted the pizzas, or paid for it..



Cdr niladri bose
[protected]@gmail.com, [protected]


DETAILS OF THE ORDER:-

Hi NILADRI BOSE,

Thanks for placing order with Dominos. This email contains important information regarding your recent purchase – please save it for reference.
________________________________________
Dominos Store Address
Dwarka, Shop No. G1 & G2 , Plot No.8,ground Floor, Krishna Tower,sec-12,dwarka,new Delhi - 110075 Ph.no.[protected]/ 28081779 & 28081782, [protected]
Customer Name :
NILADRI BOSE Customer Address :
B 404 PRAKRATI APPARTMENTS DWARKA SECTOR 6 DWARKA NEW DELHI INDIA
Order Number :
422 Time of Order :
1/14/2012 7:48:25 PM Final Total : 450 Payment Type : cash Trace No. : cash-446791
________________________________________
Choco Lava Cake[Qty-2]- Rs. 120
Non Veg Doubles[Qty-1] Crust : Classic Hand Tossed Size : Regular (serves 1) Rs. 280
________________________________________
Net Price : Rs. 400 Taxes : Rs. 50.00 Total Price : Rs. 450.00
________________________________________

Dear sir/mam

I am a resident of Mayur Vihar, Phase-1, Delhi. I was offered coupon booklet by Gurmeet Singh, a representative from dominoes for Rs 399. I bought 5 coupon booklet as i am a big fan of domino's pizza. I am a hosteler in Trichy, Tamil Nadu. Yesterday on 14th Jan 2012, i went to domino's outlet in tillai nagar 1st cross. I gave them the coupon ADV01. I was rejected from the use of the coupon by stating by the manager that it is valid only on selected stores. But when i returned and check the booklet there was no statement stating the same and also Gurmeet singh told me while buying the booklet that it is valid at every outlet of domino's in India.
I would like to know that why i was being denied from the use of coupon booklet when i specially bought them for using them. Their validity is till 31/05/2012. And date of purchase is 24th oct, 2011.
I would like to get detailed information regarding the issue. Also why i am being denied.

HI,My order nos :173 ordered placed at Vishrantwadi ,I ordered for 1 medium size country pizza,1 Mexican green Pizza, and 1 Garlic Bread.

1) I was surprised to see that my home is 4 half km from your store and there is never traffic on this route.Then also pizza was delivered 15 minutes late from the committed time 30 minutes as confirmed.when I call back to your store that its not yet delivered they told we only commit for 3 km .
I was really surprised with reply .he was just giving excuses rather then to confirm with the delivery person

2)Another point was that I asked to delivery double spicy pizza ,However its was a regular taste (no spicy).

3) to get one more surprise In Mexican green there was no mayonnaise .

4) Even they charged Extra 40/- per pizza as what is showing rate og per pizza on online menu

Seriously its really horrible .how this people can do like this .

Can you please help me so that they can learn a lesson,since I thought i should go a fight at the store but what i have proof (Only receipt) ,its not possible that i can take pizza with me............

This is the worst pizza...They are reckless...Their pizza ia like rubber and tastes like mud!!! they are using all old stuffs and then fooling people.

Dear Dominos Tech People or whoever runs that damn website,

I have had the worst experiences ever while ordering on dominos website. If it was just once It would be understandable but If an individual continues to face the same problems again and again. It shows, how the company treats it's customers and value their feedback and have no regards to their problems. The Sahakarnagar online website does not works, the tech people you have hired are a bunch of douche bags, there have been instances where you guys have taken money from my account and not delivered the pizza as the website stopped responding after taking the payment. I WAS A LOYAL CUSTOMER OF DOMINOS AND I THINK ITS TIME FOR ME TO CHANGE!!!!

THIS IS THE ERROR MESSAGE THAT I GET ON DOMINOS WEBSITE

Sorry, requested store is not available currently for online ordering.
Store will call you in couple of minutes to take your order.

I had ordered a pizza alongwith 2 chocolava cakes at 8:37 PM online (order number162 date 11th december 2011),, I received my order 20 minutes late plus incomplete by a guy named Ravinder , I had a conversation with siddhartha, who promised to give me a call back in another 2 minutes, but never bothered to call, and yes after that i got a half eaten cake delivered by Ashok, and I am still waiting for a money back or delivery of the cake. I am not mailing this to you after my first bad experience , actually this is my 3rd in a row from the same place (dominos UGF/RTC 09, Upper ground floor Tower C phase 2), which forced me to mail you.You should check your staff if you claim "Happiness Delivered" as your tag line because 1 bad customer experience can influence several others, because the next thing I am going to do is Put this up on social networking sites and I actually wish My 500-600 friends to get influenced or think twice before calling up dominos.

This was my last order to dominos.

HI,

I recieve atleast 5 SMS/day from dominos. I cannot even block the number because they use Internet service to send this number and each time it comes with new ID (ex: TD-097407, TD-092742). I have never registered for this offer updates and when I have called for my order they have never asked if I would like to have offer updates. They are disturbing my privacy and are using my contact information stored in their database without my consent.

This TD- messages are very irritating and disturbing. Please take some strict action against them.

Regards,
Nishant.

On 4th december I placed an order for 2 pizzas, availing of a coupon with "buy 1 get 1 free" offer. Order number = 245, Server = 229840, Order time = 20.35pm, Delivery time = 21.20 (15 minutes late)

I'm from London, I've lived in Holland and frequented other cities such as Los Angeles, New York and so forth where I've routinely ordered Dominos as I love their pizzas. However, the problems I have faced with Dominos staff at the Versova, Andheri branch in Mumbai, where I've been a frequent customer for over 4 years, is the worst I have ever encountered.

On this particular occasion they challenged my coupon and refused to process the special offers due to self-made rules. When I said it was an email coupon they insisted I print it out. Where in your terms and conditions does Dominos expect a regular customer to make print outs of their email coupons? If that is the case, please do not email me special offer discounts - I did not ask for this in the first place.

Secondly, where in your terms and conditions does it say we have to hand over a coupon to your delivery boy? If that is the case, do not courier any special offers to me - again, I did not ask for your coupons.

Not a single Dominos in any of the countries I have lived in has EVER even asked for a coupon to be handed to a delivery boy, much less called up a customer to argue about it. After a 15 minute argument the staff (Ronnie) says he will provide the second pizza free of charge this one time, as if a favour is bestowed on me.

Coupons issued to customers do not have a usage restriction. As per terms and conditions I can avail of a special offer just by providing the coupon code and validity, which I always do. Also, there is no rule that I can only use a coupon or special offer once, neither am I obliged to hand the coupon over to the delivery boy. If that is the case, please print it on your terms and conditions. If not, then fulfil your discount quietly without making noise.

Franchise owners and staff make up their own rules and regulations and if they are too cheap to process coupons then they should shut shop and go home. It is disgusting to argue with a frequent customer in such a rude manner.

Not only is the Versova branch late in delivery without apology, I have been experiencing other problems since the last 4 years. The staff and Manager are extremely rude and argumentative. If they are late (often) and if the pizza arrives in broken, dislodged pieces, they think it's okay for me as a customer to still pay for the food. If that is the case, it is better you put the pizza slices into an envelope and post it to me - this way you will at least save on delivery costs and won't have to worry about your 30-minute guarantee.

How can I lodge a formal complaint and take my grievance forward? As I work in the media sector I have no problems in showing up at the branch with a camera crew to show other customers how ridiculous Dominos' franchisee services are in India.

Sam
[protected]

I ordered a pizza online on 2nd decemeber 2011 at 10:37 pm...i received a call from someone that my order was wrongly placed..he requested me to wait for 10 min and he will call me again..i didn't receive a call for next 1 hr..i called up and spoke to a manager named ASHRAF, who was courteous and tried to help me but all in vain as it was 12:00 midnight..he requested me not to get irate and he will deliver the pizza tomorrow for free and also return the money which i paid online..i agreed...Then again i received a call from a manager Names BONNIE (employee id- 246971)..He was the most rude, insolent and impertinent guy i have ever encountered..He was not at all courteous and treated me with all disrespect...I have the record of the conversation and my promise was not fulfilled..It is now 3rd December 2011. 20:47 pm i haven't received my payment and order...Worst customer service ever encountered..I want my promise to be fulfilled with my pizzas free and my money back asap..i will sue dominos for not complying to their policies and promise and will drag them to the consumer court...really frustrated with the appaling service...have posted my blogs and will keep doing so and take further action if no action is not taken in 24hrs...You guys are a cheat, pigs and give this of 30 min and false promises...i will always abstain myself from stepping into Dominos and will persuade others to do the same...CHEATERS, LIARS, FRAUDSTERS, IMPOLITE

Manager : BONNIE (Employee id 246971) Bandra, Gandhi Nager Branch (WORST EMPLOYEE AT DOMINOS)


Regards

Vikas Batra
[protected]

I placed a call on the Dominos Helpline for delivery in the area of Nizamuddin. I live in on the outskirts of Nizamuddin Basti which is adjoining the Nizamuddin West Area. However , the call attendant plainly refused to deliver the pizza citing the reason that it is against company policy to deliver in the Basti Area. When I mentioned that I see Dominos Scooters plenty of times in the road outside my house and I will pick it up from the main road outside my house which is part of Nizamuddin West, the attendant hung up saying that it was against company policy.

I felt bad about the discrimination that Dominos has showed towards the residents of an area which though adjoining the posh Nizamuddin West is considered to be lower in terms of affluence and status. From this day forward I will boycott all products of Dominos since they have made it amply clear that to eat food in their restaurants you need to live in certain sections of an area.

I am a customer of Dominos Pizza- CP branch.A lot many times i have ordered Pizza and Dominos Products to my residence but today(10th Nov'2011) when i have called the CP Branch of Dominos,they have refused to take my order.

As per the executives working their,the Dominos management has decided not to take the Delivery orders from Paharganj Residences.But they can take delivery orders from paharganj Hotels. The home delivery is stopped only for Paharganj residences not for Paharganj hotels.

I request you to please look into the matter.As such Policy is of Pizza Hut also.

Best regards
Shruti Dhawan

I ordered the PIzza online by making payment from credit card still when the delivery boy case for delivery he asked for cash. When I asked him to confirm to store, its the same response. I have to pay the money twice for my food. It's really pathetic and disgraceful. Most importantly its not at all expected from the brands like Dominos.

I want my money back and I have figured out that its proving really hard. My order details are mentioned below :

Dominos Store Address
Sarjapur Road, No. 18/2a, Anmbalipura Village, Varthur Hobli, Bellandur Gate, Opp. Ideb Spring Fields, Sarjapur Main Road,,bangalore - 560034 Ph.no.[protected], [protected]
Customer Name :
Preshank Saxena
Customer Address :
Bldg 14 Cisco Systems Pvt Ltd, Cessna Business Park BELLANDUR GATE BANGALORE INDIA
Order Number :
108
Time of Order :
10/29/2011 6:17:47 PM
Final Total :
590.36
Payment Type :
credit
Trace No. :
cc-09a0854a


I need help on getting my money back, please let me know how should I proceed.

I have visited your kirti nagar dominos,on sunday 09/10/2011 at 5pm.I have ordered farmhouse cheese burst,its always a gud experience with dominos,but tht day the pizza that they served was realy pathetic,it was over cooked,there are no aroma of seasoning is there.it just like any ordinary pizza.this is not the quality of dominos,your counter executive,they do not listen to the us,they always right on there part as they think.Just wana say control the quantity otherwise you loose al your interest.

The pizza that i ate that day was pathetic.

my name is kiran ahuja i'm regular coustmer of domino's pizza but today i visit in dominos i got hair in my pizza than i called a sale counter girl she callded a manager i said them i got hair in my pizza his non be a serios he asking for a complemantry but why should i don't want a complemantry and argue with me and never say sorry not to be appolized i saw his name plate his name is mustaak he is a shift manager over there if manager behave like that what should we expect some other pls take action of that [censored] mustaak he don't have seance to how to talk to guest i'm standing in front of counter his going in talk his superior and when he talk his superior using obousing a bad words about me i saw in my own eyes please take some action of that guy thank you s KIRAN AHUJA

Hi i'm a ajay singh from near by powai yesterday[protected] i visit a domino's outlet in powai at 8:30pm with my family and we set near of right hand side it's near of washroom and cash counter and we orderd for pizzas we seating there in atlist45 min near of the cash counter one manager is standing there his name i seen his name plate but not clearly like something muslim name but he have wear a batch of shift manager he is using a abousing word with his staff this is not a problem but we seating with a family my child is there and he asking me papa what's mean by which is using ur manager with employee and that sound of word it's loud and clear after that we suddenly moving back before of that me and my family visit only dominos store after that we can't decide that where we going in next resturant living are loving pizza i'm write that because of that take action of that manager

I had ordered to Domino's Pizza through the online portal on 10/7/2011 5:09:06 PM. The order was worth INR 320 and i payed through my Debit card online. My order was confirmed and i received message that the items will be delivered by NIGDI the outlet of Domino's Pizza. . About after half an hour, the outlet called again asking for instruction on delivery address. When i explained the address, they said they cannot deliver in my address. I said that i didnt know about that as the outlet was selected by the portal, not by me...after i registered my delivery address on the site. As they said they cannot deliver, i asked them to cancel the order and refund the money to my account. The representative said they'd do that. But the money has never been refunded.

Order details
Order Number :
85 Time of Order :
10/7/2011 5:09:06 PM Final Total :
320.62 Payment Type :
credit Trace No. :
dc-1d183bb9

I ordered a medium Pizza, Garlic Bread, Cheesy Dip and Choco-Lava cake from Dominos, DLF Cyber City Area, Gachibowli, Hyderabad at 11.44 am on 7th October.

Nothing arrived in 40 minutes, I called the outlet who then called back after 10 minutes to inform that the delivery boy met with an accident and the order got spoilt and will be delivered afresh in 20 minutes.

My order was finally delivered around 1.10 pm.

This is the second time since May 2011 that I have ordered from the outlet and the order has been so late.

Please close down the outlet or simply withdraw the 30 minute guarantee through newspaper ads. We can understand that you have quality problems in the city of "nawabs". Is this how you run a global brand?

Deep Ghatak

Hi my name is smitha prashanth, we had ordered pizza today (cheesy burst mexican green wave and garlic bread portions along with cake) at 6.59pm. Order number 159 we got our delivery from 4th phase jp nagar in 30 mins and the guy left. i asked for the correct one at 7.15pm, which is 10 mins after we got the pizza and its 9.13pm now and we are yet to receive one!! however we tried calling dominos hotline number around 8.30pm, ivr will redirect us to the location we had first selected nobody answered the call. Second time we called the dominos hotline and pressed 1 to get customer service, when i told i had a complaint, they suggested i talk to manager, i requested for a conference, first time they disconnected the call again and next time i reached the jp nagar dominos, i called manager. Manager could barely understand what i was trying explain. i said i would return the pizza back and would need the refund if you wouldnt deliver it in next 10 mins, manager said we will prepare new one and send it in 6 mins. 6 mins became 16 and then 30 mins.. we got our pizza at 9.30pm.

For the first time we realized our value as their regular customers. They are very bad at service!!!!