Hi,
I am supposed to receive a parcel from my parents from Kolkata. It was sent on 11th of January 2010. But its 21st today and till now I have not received the consignment. Even after repeated calls and also lodging a complaint with them, they kept on harassing with improper and misleading details. When somehow I got the number of the Thiruvanmiyur, Chennai Branch Manager he initially said that they have not received it from the guindy office. But later after I started chasing them he said its not their responsibility to deliver things. Its the responsibily of the regional office to send the parcels on time. And he was very rude in his behaviour. He was very indifferent towards my issue and was behaving as if he was not at all bothered if I get that parcel or not. When I asked them to give me in written if they have lost my consignment or not, he said he wont give that and simply gave an email address to raise a complaint.
This is the most irresponsible and really unehical courier service I have ever come across. They are playing with the customers and making them fool.
Please do the need ful. My details are as follows :
Shipment No.: K38912972 Reference No.: N/A
Booked by: DAKSHINESWAR, CALCUTTA On: Monday, January 11, 2010
No of Pieces: 1
Status: OUT FOR DELIVERY Last Scanned: Tuesday, January 12, 2010
At : CHENNAI, 600041 .
Additional Details... K38912972
Date From --» To Status
Mon, Jan 11, 2010 BAGHBAZAR MASTER FRANCHISEE, CALCUTTA CHENNAI APEX, CHENNAI Dispatched via Manifest # K5473517
Tue, Jan 12, 2010 KOLKATA, CALCUTTA CHENNAI APEX, CHENNAI Received via Manifest # K5473517
Tue, Jan 12, 2010 CHENNAI, CHENNAI GUINDY BRANCH, CHENNAI Dispatched via Manifest # 92883
Tue, Jan 12, 2010 CHENNAI APEX, CHENNAI GUINDY BRANCH, CHENNAI Received via Manifest # C5454789
Tue, Jan 12, 2010 GUINDY BRANCH, CHENNAI THIRUVANMIYUR, CHENNAI Out for delivery via Manifest # 115742
Awaiting for a resolution and please see that no other customer faces this kind of situation.
Thank You.
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DTDC — Loss of Consignment
I had sent a consignment(number z[protected] on 19-may-2010 from Jaipur to Delhi.The DTDC consignment tracking system is showing that the consignment is "out of delivery".After seeking this i went my local consignment register office (Himgiri enterprise sanganer) the person at there told me that it will take some more time (on 23 may 2010) i trust him and start waiting then on 28 may 2010 he said the your packet is being lost. i have also done so many complaints to DTDC in between but there is no response from there side. The consignment consist of few paper related to my property.What should I do ..The complaints/feedback number which i get from DTDC are FDB0042691
CFD0031179