DTDC Courier & Cargo Complaints & Reviews

I would like to bring to your notice, difficulties faced myself due to loss of docket in transit by DTDC.
Had been writing to the customer support since months but there's no reply from them.

Attached herewith all the conversation we had




Still Awaiting reply........



Its almost two months now,.........


Regards
Gagan

Note: Forwarded message attached

-- Original Message --

From: "gagan grover"[protected]@rediffmail.com
To: css.[protected]@dtdc.com
Subject: Re: Re: Lost of docket

Expecting Revert


Is this what your custome care all about????



Regards
Gagan

On Sun, 28 Mar 2010 00:09:03 +0530 wrote
>Thanks Nagraj,
>

>
I am really glad to have a reply from someone from the company's end, after been following since long time. It has almost been 40 days since I sent the consignment through DTDC. I had been following up with the agency mentioned in the previous mails, but was not guided through. Till date there's no positive response.
>

>
Also I have mentioned the destination address in my previous mails.
>

>
Kindly look in the matter as soon as possible as I am still awaiting the document to be found, as it has some important documents which has delayed my purpose of work and also questioned my goodwill and reputation.
>

>

>
Thanks & Regards
>
Gagan Grover
>
[protected] [protected]
>


On Sat, 27 Mar 2010 18:48:11 +0530 wrote
>Dear Sir/Madam,
>
>We refer to your mail, highlighting the difficulties you have encountered
>with regard to your consignment and regret if our service standards have
>fallen short of your expectations.
>
>We have forwarded a copy of your mail to our concerned officials with a
>request to investigate your complaint, we request you to kindly bear with
>us, we will respond to you.Meanwhile can you provide us the destination
>address and contact number which will help us in further investigations.
>
>In the interim, we would like to thank you for bringing this matter to our
>attention, as it is feedback such as yours, which enables us to improve
>our services.
>
>We do hope that we are able to restore your faith in DTDC.
>
>Thanking you,
>
>Yours faithfully,
>for DTDC Courier & Cargo Ltd.,
>
>Nagaraj
>Customer Support Supervisor.
>
>
>
>
>"gagan grover"
>23/03/2010 10:51
>
>To
>
>cc
>
>Subject
>Fw: Fw: Lost of docket
>
>
>
>
>
>
>Dear Sir,
>
>With refrence to previous mails, reply still awaited.
>
>Thanks & Regards
>Gagan Grover
>
>Note: Forwarded message attached
>
>-- Original Message --
>
>From: "gagan grover"[protected]@rediffmail.com
>To: css.[protected]@dtdc.com
>Subject: Fw: Lost of docket
>
>
>______________________________________________________________________
>This email has been scanned by the MessageLabs Email Security System.
>______________________________________________________________________
>
>----- Message from "gagan grover" on Unknown
>-----
>To:
>
>Subject:
>Fw: Lost of docket
>
>Dear sir,
>
>With reference to the previous sent mail. Awaiting confirmation or reply
>for the same.
>
>
>Thanks & Regards
>Gagan Grover
>[protected] [protected]
>
>
>
>
>Note: Forwarded message attached
>
>-- Original Message --
>
>From: "gagan grover"[protected]@rediffmail.com
>To: css.[protected]@dtdc.com
>Subject: Lost of docket
>--Sent from MobileRediff--
>
>----- Message from "gagan grover" on Unknown
>-----
>To:
>
>Subject:
>Lost of docket
>
>Dear Sir,
>
>Kindly trace the docket no.P 12175991, which was sent on 19th of February
>from Shivaji Nagar, Pune through Shree Gajanan Enterprises opp Model
>Colony Police chowky. The Docket has not yet been recieved till date. Had
>been following for the same with the agency, but did not get any revert.
>
>The Consignment address was P.C.Shekar, c/o Ashok Kumar, Dresswell, Noor
>Complex, Mulky (DK) Manglor.
>
>Kindly revert on the same ASAP
>
>
>Thanks & Regards
>Gagan Grover
>[protected] [protected]
>
>
>
>
>
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>
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>
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>
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>The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information and may be legally privileged. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments.
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>****************************************************************************...⇄
>
>The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information and may be legally privileged. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments.
>
>WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
>
>www.dtdc.com
>****************************************************************************...⇄
>
>______________________________________________________________________
>This email has been scanned by the MessageLabs Email Security System.
>For more information please visit http://www.messagelabs.com/email
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--Sent from MobileRediff--

I had sent a parcel containing a dress material worth Rs. 800 to the following address

CONSIGNMENT NO H68502648

To
Shilpa Mund
B.tech 2nd yr, Room no 223
DRIEMS college
Kotsahi
Tangi
Cuttack
Orissa

on 10 February 2010 and till date the parcel and its status is out of vision.
When enquired at both Cuttack and Hyderabad DTDC offices, firstly they said that the area of delivery is not covered and hence we had to collect the parcel from Cuttack office. however when the recipient went there, to her dismay she found that the parcel is missing and they kept telling to re visit so that they can found it and deliver. Till date , the parcel is undelivered and even after repeated complaints to their concerned authorities, none of the purpose has been solved. Such is a improper professional behaviour at their end and I want to be compensated for the total amount of the parcel .
Also to be noticed that the parcel was misplaced from the Cuttack Office which doubts the integrity of the staff there. Secondly if the area was not covered , parcel should not have been accepted at first place and no information about the same was provided to me while booking for the consignment.

Kindly look into the matter and take necessary actions..
Thank You
SOUMYA SENGUPTA
Ph- + 91- [protected]
Hyderabad

Important medical reports were sent via DTDC courier no. F04881163 on Apr-2, 2010. The courier was despatched from Gurgaon and was sent for delivery to Colaba, Mumbai. So far , its Apr-7, 2010, courier has not reached.

Yesterday, morning (Apr-6, 2010), since I had not received the DTDC courier, I checked on internet and it showed 'out for delivery'. At around 3 pm, I called DTDC office to check on the status. One lady at the DTDC office (after much asking she told me her name was Meenal, refused to give her full name) put her delivery boy on conference. The boy said that my parcel was with him but he was not feeling well and point blank refused to deliver the parcel; even when we tried to explain the urgency that the courier had medical reports which had to be shown to the doctor. Ms. Meenal then hung up telling me that she will call me in half an hour. I kept waiting for her call. I had to only call her after half an hour and after much coaxing and requesting, Ms. Meenal told me that she will get it delivered by yesterday evening 6 pm. I asked her if I could speak to her manager. she said he is not there. Till date nothing has happened and I have not received my courier.

As a consumer, DTDC was opted for reliability and punctuality in delivery of important medical reports.
A huge inconvenience was caused. I am surprised that in this age a courier from Gurgaon to Mumbai takes more than 6 days for being delivered.......Its a shame. Companies feel that a customer is helpless and what difference can one small customer make to their business.

I have approached this forum in hope of some appropriate action that will be taken in benefit of the customers at large.

Regards,
Mamta Verma

Dear Sir,

I had booked a courier for Rajasthan on 23rd, March,10. but my courier niether delivered nor return to me. I have sent twice complaint mail to DTDC customer care but no any response by them. Still I waiting for my packet. My Shipment details are following:-

Consignment Details...

Shipment No.: Z09720577 Reference No.: N/A

Booked by: SMS - NARAINA - DELHI On: Tuesday, March 23, 2010
No of Pieces: 1

Status: IN TRANSIT
For: JAIPUR, 302001

Additional Details... Z09720577

Date From --» To Status

Wed, Mar 24, 2010 DELHI APEX, DELHI JAIPUR BRANCH, JAIPUR
Dispatched via Manifest # Z1684332

Wed, Mar 24, 2010 NORTHERN RO, DELHI JAIPUR BRANCH, JAIPUR
Received via Manifest # Z1684332

Incidents Between
24/03/2010 And 24/03/2010 X

24/03/2010
RAJASTHAN - Ram Navmi (Official Holiday)



Thu, Mar 25, 2010 JAIPUR BRANCH, JAIPUR NORTHERN RO, DELHI
RTO DUE TO INSUFFICIENT ADDRESS

Incidents Between
24/03/2010 And 25/03/2010 X

24/03/2010
RAJASTHAN - Ram Navmi (Official Holiday)

Sat, Mar 27, 2010 NORTHERN RO, DELHI CHENNAI, CHENNAI RTO DUE
TO NO SERVICE

Please do the needfull help.
Thanking You!
Rajnish Kumar

I had sent a parcel addressed to Bangalore through DTDC courier service on 20th January 2010.However, the parcel was lost due to negligence of the DTDC personal. I had submitted a written complaint at the booking office in Meghalaya Shillong on 10th February 2010 to claim the loss I incurred in sending the parcel. The authorities has remained apathetic towards my complaint and has not taken any necessary action in this regard. The complaint is pending till date and still no action is being taken.
I, therefore, request you to please take all necessary actions against the authorities in DTDC.
Please do contact me for any information in this regard.

I have a consignment from Orissa on 23rd March 2010 to be delivered in Chembur , Mumbai. The address , phone number everything was right. Till 28 th March i didnt received anything. I checked online i found the status showing the consignment is delivered at the destination. But it was not delivered to me. So i wrote a complain and started enquiring. At last on 1st April 2010 i got a mail like this:
********************************
Dear Sir/Madam,
Please find enclosed the delivery status of your consignment.

DELIVERY INFORMATION
CONSIGNMENT NO. K40295257
DESTINATION Mumbai
STATUS Delivered
DELIVERED ON 26/03/10
DELIVERED WITH Sign, @ : 13.35
DELIVERY RUN SHEET (DRS) NO. 12247676
REMARKS (IF ANY)

Thanking you,

Yours faithfully,
for DTDC Courier & Cargo Ltd.,

K.Shivan
Executive - Customer Support

*******************************
There was no phone call, nor any assurance and proof of delivery was with them .

EVEN I GOT THE SAME INFORMATION FROM ONLINE. I HAD ALREADY MENTIOND THEM ABOUT THE SAME. BUT IT SEEMS THEY DONT HAVE ANY PROPER MECHANISM TO TRACK THE MOVEMENT OF CONSIGNMENT.

Its really very risk to trust DTDC .

Hi

DTDC was entrusted with a shipment from Bangalore with consignment number B60950109 on 22nd March for a fee of Rs.80 to be delivered at my address in Goregaon, Mumbai.

The company did not have the decency to call and even inform me that the same was lost. Only after repeated calls on my behalf to mulitple numbers (as they kept asking me to call different numbers) did i get a confirmation on the 29th of March that they had misplaced the consignment.

Further, I was told that they would file an FIR for the same and deliver the same to my address the following day. Till date, (1st April), i have not received the FIR either.

Stern action needs to be taken against the responsible parties.
Appachu

Hi,
I have given my documents to be couriered through DTDC services, for Kanpur.
Even after seven days , documents are not still received at my home in Kanpur(though its received at the office).
When we try calling them, either they dont pick up the phone or when receive , they say that
"we received it now and can you send somebody to take it."

When i call the relevant person here at hyderabad, at the first hand he doesn't talk properly, or he's not in office.

Courier no: H68490799
Date of dispatch: (25/03/2010)
Date of receipt (should have been maximum as what they communicated at the time of giving courier): 29/03/2010

wrf to consignment no.A17732347,I booked my imp and urgent parcel to Threshold Art Gallery,New Delhi on[protected] to be sent by "AIR". The parcel should have reached within 48 hrs atleast but it reached on[protected] .
The reason being that the DTDC baroda-ahmedabad sent it by "surface" and not "air".
I had called the DTDC offices in Baroda,Ahmedabad,Bangalore and New Delhi over 100 times.But they did not respond appropriate,while the Baorda Branch lied saying that the parcel has reached on monday,the22nd and would be delivered the same day or early next day.
It was only on[protected],that the Ahmedabad office said the parcel was being sent by "SURFACE"/road.
It hasa resulted in "Loss of my reputation" and "honour" and "loss in my Business and relationship".

I send a courier through DTDC from Lajpat Nagar Branch in New Delhi to Vikaspuri Delhi on 23rd March 2010. The package was never delivered within the same city. When you try to call there customer service, they just hung up the phone after taking your shipment number.

Dear sir,
I am Arpan Halder, final year MBBS student. My mother has expired on
01.03.2010. So now I am very upset physically and mentally also. My
home at Kolkata. I have need a xerox copy of madhyamik admit card for
age verification to receive my voter ID card that is very essential
within 1 day. But the problem is, I am now at siliguri and the
original & xerox copy of admit card is present here. So I decided to
send this by DTDC to Kolkata. I have posted the it at MEDICAL MORE
DTDC branch(address:NORTH BENGAL MEDICAL COLLEGE CAMPUS, SUSHRUTANAGAR
POST, MATIGARA, DARJEELING DIST, Pin code- 734432, phone:
[protected]/[protected]/[protected]/[protected] on 25.03.2010 at 11 am
and they had promised to deliver the letter(the letter no. Is-
K[protected] at the given address[Sajal kumar Halder,T-12(6th floor),CIT
road scheme LV, Entally,kolkata-700014,ph-[protected]] on 26.03.2010
within 11:30 am. But the letter is not delivered even now. The main
DTDC branch where my letter will be sent is present by the side of my
address and also same pin code(i.e. 700014). So, it is obviously
possible to deliver the lettes at the given address within 11.30 am on
26.03.2010. But the letter is not delivered even after 5.30pm. When my
addressed receiver(Sajal Kumar Halder) has gone two times at the DTDC
office at moulali branch to receive the lettrer hand to hand then they
said that the letter is not delivered at their office even after 5.30
pm on 26.03.2010. Even i have phoned at the DTDC office(ph. No.-
[protected] then they refused to tell the time when the letter will
be delivered & then when I said that I will complain at CUSTOMER
COMPLAINT FORUM then they have cut the phone line. Then i have tried
50 times but they have not responded to me. That is very shocking for
me. Because i have given the address of a office so that i can receive
the letter quirckly. [But the addressed office is normally closed at
saturday and sunday that means the office is closed on 27th and 28th
march 2010.I have informed to DTDC office about the closure of the
office. In spite of that they had promised to deliver the letter on
26th march within 11.30 am.] Hearing that when my letter
receiver(sajal kumar halder) requested to the nearby DTDC
office(Moulali branch) to keep the letter for that two days in their
office and he will receive the letter on 29.03.2010(Monday) then they
refused to keep the letter. However, my opinion is that it is their
duty to deliver the letter in time, when it is not possible it is also
their duty to keep the letter for that two holidays.
Please think about my problem that if the letter is not received
within 29th march then my voter ID card which is needed will not be
issued.
So, kindly approve my request so thaj I can take the letter from the
DTDC office(Moulali branch) on 29.03.2010

I received a courier from DTDC Whitefield Branch, Bangalore on 8th March and the courier was tampered. The pen drive inside the courier was missing. On asking about the tampered status, the manager of DTDC Whitefield branch is explaining as they have received in same manner. Now the Manager is trying hard to put the blame on the source branch from where the courier was dispatched(as they are not responsible and cant help). I have put a written complaint on source branch Dhanbad, Jharkhand from where the courier was dispatch. Still now, no results came out. This is a case of cheating and utter carelessness. When the courier was received in Whitefield, why they do not check the status of the courier?
Please let me know how to go ahead with this case.

Attaching a copy of the receipt where the declaration of the pendrive is mentioned.

Dear Sir'
I am Prashant.K I was Send Courier Through DTDC one Tablet & one Invitation Card to Manipur (Imphal West) on 15/09/2009 Doct No is *B55875879* I have the Original Doct Copy, Still now this Courier was not sent(I was Try to track in online But their is allso no information about this.
Tell me the solutation for this (for that Courier I was Paid Rs:85)

We have given one parcel to DTDC,Vadodara through Lalit Modi, D-3, Vrundavan Township, Harni Road, Nr.Sagam Char Rasta for delivered at AUTSTRALIA. But some Valued/Newer items missing from parcel.
Missing items value Rs.7400/-. Please do the needful.

Dear sir,
My company name is RAIL UDYOG, located at 20/1 Shalimar Road, Howrah- 711103. We are a SSI Unit and a reguler manufacturer and supplier of railway items to all Indian Railways. We are a regular customer of DTDC courier service. We sent some original documents through this courier service (branch: kadamtala, howrah) My Consignment no. was K38642093 Dt.15.01.2010 Addressed to : Dy. CMM/GSD, Southern railway, Perambur, Chennai. The consignement was delivered on 18.01.2010 but not to the addressed department. We asked for the DRS copy from the Kadamtala branch as well as Kolkata Customer care repeatedly but failure till date. As we are unable to trace our original documents, a huge amount of payment is held back by the railway. Please help us to continue our business.
For RAIL UDYOG
Sd/-
Proprietor

I sent a parcel to one of my friends in Karnataka ex-Mumbai through DTDC.The parcel contained a couple of Necklaces that i bought for a decent amount for her birthday.I paid Rs 80 towards the courier service fee and was told that the parcel would reach the destination in a couple of days(on her birthday,as decided).I also checked for the pincode in their damn software and the pincode showed up.Which means that the parcel shipment address...

I have sent a courier on 02/03/10 from Ahmedabad to Jaipur, Doc no: A17409075. As per the tracking status on DTDC site the document was receive at DTDC Jaipur Office on 04/03/10 but still not delivered and the status is still showing OUT FOR DELIVERY as today is 09/03/2010.

I have called on[protected] / 3918151 and had a word with a lady on 06/03/10, she note down my name and contact no and told me that she will call me back but she didn't.
After that I am continuously calling to know the status but after asking the name they put the call on hold. I also sent a mail to css.[protected]@dtdc.com, [protected]@dtdc.com, css.[protected]@dtdc.com, [protected]@vsnl.com on 06/03/2010 but still didn't get any response from them.

Dear Sirs,

I had sent a courier from the Jorhat DTDC main office on 27/02/10 to Durrung Tea Estate, P.O. Bindukuri, Tezpuz and was assured that it would be delivered at the doorstep. As of now, it has not been delivered and I am being told at their office here in Jorhat that they dont take responsibilty of delivering couriers at tea estates, and it is lying at their Rangapara Office.

Sir, I had sent documents regarding my upcoming project of Organic Agriculture slated to be undertaken there, but due to this the Manager of the tea estate is now questioning my accountability. The project was slated to start from this month immediately on receipt of the documents, but in vain. The Doket No. is K39044023. dt 27/02/10. Please do the needful Sir.

- With Regards !

Sir,
I have just open a Trading A/c in SBI which belongs to Motilal oswal Share ltd, after having enqired i just came to know that they have send me my welcome kit and that's dispatch no. (POD) is M49397798. And after go through DTDC's site i got surprised to see that M49397798 is already being delivered, but till today i have not received any courier from the desk of DTDC. So please take some legal step, so that can i may received my Welcome kit.

Thanking you

Nirmalya Mukherjee

DTDC courier office of jhansi branch.
This is the peak point of irresponsibility. My consignment was sent on wrong address.My name,address(full information) was written on it & still it was happened.
This is so disappointing that even they weren't ready to accept their mistake.After so much efforts i got my consignment back.oh my god