DTDC Courier & Cargo Complaints & Reviews

I have sent gift coupons worth Rs. 4000, of which only coupon worth Rs.1250/- was delivered. I realized that the staplered pins were opened up , celotype has also been opened carefully. I see pin hooks empty, letters in the address being removed because the celotype was removed by someone in between.

There is no proper response from the courier service. I feel sick about calling DTDC often and checking what happened to the rest of the coupons. I don’t want others to get cheated the same way as I was.

I would like to say, DTDC service is not trust worthy.

Dear Sir/Madam,

I sent a courier to Singapore through Dtdc on 13 May 2010 and it has not been delivered yet as on June 9. The package was picked up by a Mr. J.K.Singh ([protected]) from my apartment and he has not been responding to my calls. Details such as landline number and email address on his visiting card have proved to be bogus. The consignment number is N92960636. The address of the branch office on the card is Main Sohna Road, Badshahpur, Near Sai Hospital, Gurgaon, Haryana.

Regards,
Sandhya

I have sent a very imporatant courier on 27th May from Pune to Patna, I have been told that it will be deilivered on 31st May.

Today is 8th June but my courier is NOT yet delivered, this is very critical for me, I have posted some materail which is require to be delivered latest by 2nd or 3rd june.

I might loose complete six month becasue of this, I haven't use speed post as it genearlly take 4-5 days.

I am able to track online my consignment, but NO updates on that, keep sending emails to variours officess of DTDC but no response, tried calling pune and patna phone numbers no boday is picking up the phones.

Not sure what should I do, my consignment is P12792966, see if you can help me on this.

Regards
Dinesh

sent courier material through dtdc docket no D02875083 to hyderabad & goods were damaged when it reached hyderabad from bangalore & they have also lost the original invoice of the goods,they are not bothered to reply or compensate for my loss of around rs.7500
FROM
SANJIVSHARMA
MOBILE [protected]

Dear sir,
I have sent a parcel by DTDCcourier service from Kolkata to Ranchi on 19th May. The total weight of my parcel (11kg+5kg) was 16 Kg in two different boxes and my consignment No.- D02920298 but my consignee has received only one box (5kg) . When I contacted to DTDC people Ranchi (Mr. Ramesh – [protected]) who had delivered the parcel to my consignee, regarding this matter- He told me that he had received only one box which had delivered.
So I request you to do the needful to deliverer the missing parcel as early as possible.

Feel free to call back

Thanking you.

Regards
Sachidanand Singh
Ind. Distributor of Herbalife.
[protected]
[protected]

We send a courier from Delhi to Bangalore on 13th May 2010 via DTDC couriers vide consignment no. Z12883898. The courier contained the educational certificates of Dr. Agnes Augusthy who had to go abroad for a job after receiving the courier in Bangalore by 19th May 2010. There was no trace of the courier till 25th May when we understood that the courier was sent back to Delhi stating various fake reasons. On 27th May we got the consignment back from Delhi. The tracking details is attached which contains various false information like door locked, no service, no such person etc. The addressee stays in very popular locality (Banashankri 3rd Stage) at Bangalore where all the courier services have their offices. Tracking details from the website of DTDC is attached.

Due to the delay in getting the courier on time, my wife (Dr. Agnes) lost the job opportunity in Saudi Arabia. The mental tension we suffered when there was not information about the courier is un explainable.

Requesting your help to ensure no others suffer due to the unresponsive service of DTDC.

Hi
The people working in the DTDC office are extremly unprofessional.. I ordered a guitar from bajaao.com my total docket is worth 24100/- DTDC patna is like they dont have any clue and they cant do anything! It was forwarded from mumbai on 28th reached kolkata on 29th and forwarded to patna on 30th may 2010 by Air! Today is 1st June and DTDC patna does not have any clue where is my docket and they are saying they cant do anything untill they dont recieve the docket! And now they have stopped answering my calls and have given me some mobile number saying its their senior's number which is always switched off... I am a law abide citizen that is the only reason why i being patient with such wrong attitude but I really want to burn the entire place down! DTDC still does not care about it!!

My consignment no is D03143442. I have booked the consignment on 26 May and it was supposed to be delivered on 28th May at Indore. That the consignment contents some gift for birthday for 30th May. Non delivery on time is a great stress to the sendor as well to receiver and the sending through DTDC courier has been become meaningless. This has resulted a great disappointment and non repairable falut. No doubt the courier who claims time bound deliveries all over the world is failed and liable for suitable cmpensation.

sir,
i am an engineering student. recently i posted an application letter for training in ranchi (at mecon). i posted it from bhubaneswar through DTDC courier on 9 may(CONS NO:K[protected] i was assured that it would be delivered in 3 days. but it was delivered on 20 may, because of which i missed the training.
because of poor service i missed one oppurtunity . for this i want compensation from DTDC. PLEASE HELP ME

Shipping details: From Bristol (UK) to Bangalore (India)
Invoice No and date: V[protected]/04/2010
Items missing :worth of 100 pounds

Issues faced by customer(me) in detail

29March 2010 I have contacted DTDC (Kishore) to explain me the procedure of sending cargo overseas through phone (only info given was cost of the total service and pickup/delivery address details).

29March 2010,again have asked for email confirmation on what we spoke (same info sent as above).

1 April 2010 3rd party agency called TNT picked my items, they have no procedure of signing off and giving surety of the items in the bag.

7 April 2010 its still not sent of shipping, after sending reminder, Mr.Kishore from DTDC is asking me for the list of items which he should have done at the start of the conversation. I have replied with what ever I could remember

16 April 2010 I received my goods with items missing

Since then I am in touch with them through emails, I haven't received even a single phone call till date from DTDC, after pushing it to the DTDC head office Bangalore, I get a simple email from London DTDC office stating sorry for any inconvenience caused!!!!

I have entire email conversation I had with DTDC, please ensure before using DTDC courier service, they have answers for all the questions you ask.

Regards,Sandeep
(sandeep.[protected]@gmail.com)

Dear sir,

with due respect i want to state that i have sent my some documents to Patna from Guwahati by the DTDC Courier and they have assured me that the subjected courier will reach there in three days but till now still i am waiting for that courier to be delivered. When i have done enquiry about that courier to the company at first they did not responding me properly as now already 9 days gone they are saying me that there is some problem in my area.But i have enquired myself about the disturbance there was no such kind of matter . so sir i am sending you my docket no.K40694785 along with the mailing details.

Sir, expecting for your kind help in this issue. Sir, if you can help me for this i will be greatfull to you

Mailing Address: - Manish Kumar Sinha Delivery Address: - Lallan Prasad sinha
C/O Computer Care, Humad Gali, Nehru Tola,
Chetia shopping complex P.O- Begampur
opp- Mountain Shadow Patna city,
P.O- Azara, Guwahati-781017 Patna 800009
+[protected]M) Bihar
[protected]O) +[protected]

Thanking You Sir,

Manish Kumar sinha

I sent a parcel through DTDC courier service on 11th May 2010 from Kanpur (U.P.) to Gurgaon, Harayana. Today is 19th May 2010 and the courier was not delivered yet.

The courier company had told me that this parcel will be delivered in 2days but today 19th May 2010; the courier has not been delivered and also they are unable to track this courier.

I asked the person, who is the owner of DTDC Services franchise (at I.I.T. Kanpur ) but they said that it is not their responsibility to track the courier. and I need to call the customer care ( but they never attend the call). Nobody wants to take the responsibility so is this DTDC service is a fake company?

Dear Sir/Madam,

I have sent some important document by DTDC Courier on[protected] to pune from Bhopal. My consign. no is: M51433565. I have also mention mobile number of the receiver. I have been told that courier will be delivered within 2-3 days. I have been charged 65 rs. After few days when I confirmed about the delivery I came to know that it hasn’t delivered. I have contacted to the branch, and after a week I have been told that due to some address problem courier wasn’t delivered. But the given address was absolutely right. The question is if the delivery boy wasn’t able to find the address, cant he make call. My papers are still hasn’t came back to me. The Branch owner told me that its just a human error. But I want to know who will responsible for the delay.

regards
Neeraj Nayyar

I have sent medicines worth Rs. 1100.00 through DTDC COURIER & CARGO SERVICES LTD. from UNCHAHAR ( DISTT.- RAEBARELI) to CHANDAUSI (DISTT.- MORADABAD) on Dt. 08.05.2010, but the same has still not been delivered i.e. up to 12.05.2010. My consignment no. is Z10602591. This is really very disgusting.

ARUN KUMAR VAISH
II-53
NTPC COLONY
UNCHAHAR, RAEBARELI
MOB NO. [protected]
PINCODE 229406

Dear Sir/ Madam,


We M/s Ravi Roadlines had book a courier on 4th of May 2010 From Mumbai Branch to Nagpur and it was not delivered till 7th of may 2010 so we tried to make the inquiry of the said courier bearing the Receipt Number M52210640 after making the inquiry we came to know that the courier is to be delivered by the Wardhman Nagar Branch Franchisee handled by Mr. Pramod Chawla after taking to him he gave a very rude and abused reply to call in office and get the inquiry and not to call on mobile phone then after inquiring in the office we came to know that the courier has been miss delivered and the 3rd party to whom the courier was delivered had dismantle the document “This Inquiry was also made by us” then we spoke to Mr. Pramod Chawla Owner Franchisee Wardhman Nagar He certainly refused to take any responsibility and gave the number of Mr. Pandey (Manager DTDC Courier Service Nagpur) We spoke to him he Held a meeting and told the Franchisee Owner to make the claim settle on Saturday then on Monday 10th of May 2010 We gave a Call to Mr. Pandey and Mr. Pramod Chawla both Mr. Pandey told to talk to Mr. Pramod as he Cant Help anymore we talked to Mr. Pramod Chawla he gave Bad Words used Abusive Language and told us to take a Legal Action against DTDC Courier Services so we kindly like to know that what shall be your advice as we had suffered a loss of more than 35000.00 (Thirty Five Thousand Rupees)

We recently sent 2 packets (1+1), each less than 500 gms. The total weight for both packets were not more than 650 gms. The origination point was a DTDC channel partner shop at Noida, Sector 57, near our office, and destination was Coimbatore, Tamilnadu. The DTDC rates for the national plus service for this weight is not more than Rs160, according to their tariff. I was charged Rs 600 by their channel partner. When I complained, the channel partner connected me to his office (which I assume was DTDC Noida office) who confirmed the rates on the mobile phone. The Noida office personnel who booked this consignment might also be involved in this scam.

Here are the Details:

Details of your Noida branch that serviced this:

Office Name : NOIDA BRANCH
Address : E-21A, SEC.8,, NOIDA
Pincode : 201301
Email : hubmgr.[protected]@dtdc.com

I have written evidence of their channel partner collecting Rs 600 for this consignment (Almost four times the cost of the service).


My advice:

Always be careful before you do anything with DTDC.

Sir,
I had sent some important office documents from Kakinada (AP) to Sr. Audit Officer(Admn.), P&T Audit Office, 'C' wing, 4th floor, BSNL Administrative Building, Juhu Danda, Santracruz(W), Mumbai - 54 (ph.No.[protected] under consignment No.H70960004 on 26.04.2010 through DTDC. Though the tracking details shows that the documents has been delivered, the same has not been received by my office. I regret to inform you that even after repeated requests to inform me about the details of the POD, I am still awaiting for the details even after a week. This shows the poor feedback of DTDC. I hope that I will be informed about the details of the POD at the earliest. I also request you to please send me a scanned copy of the POD by email on [protected]@yahoo.co.in or jaya.[protected]@rediffmail.com.
Thanking you in anticipation.

Usha Jayasankar.

Sir,

Please find below my complaint for not delivering the courier in time and mental harashment and financial loss due to this.


[protected] Forwarded message[protected]
From: ashish kansal <ashish.[protected]@gmail.com>
Date: Mon, May 3, 2010 at 1:14 AM
Subject: Re: complaint for courier No.V02637351
To: CSS.[protected]@dtdc.com, [protected]@dtdc.com, css.[protected]@dtdc.com



REMINDER I
Sir,

Sorry for emailing you again. As mentioned in my earlier emails as below. kindly give me the satisfactory and positive reply for not delivering the courier in time and also compensate me for mental harasment and my financial loss.

regards


ASHISH KANSAL,
Ph[protected]





On Fri, Apr 30, 2010 at 3:26 AM, ashish kansal <ashish.[protected]@gmail.com> wrote:

Dear K.Shivan,

Thanks for the reply. I had spoken to you yesterday and waiitng for your reply till late night. As i have already mentioned that the courier was required by me yesterday, there is no use of that courier to me today. My address and contact details are as below-

LIC Housing Finance ltd,
2nd floor,45/47,Bombay Life Building,
Veer Nariman Road,
Fort,Mumbai-400001

Ph:[protected].


I there fore once again request to kindly give me the satisfactory and positive reply for not delivering the courier in time and also compensate me for mental harasment and my financial loss.

thanks

ASHISH KANSAL

On Fri, Apr 30, 2010 at 2:28 AM, <CSS.[protected]@dtdc.com> wrote:


Dear Sir,

We refer to your mail, highlighting the difficulties you have encountered with regard to your consignment and regret if our service standards have fallen short of your expectations.

We have forwarded a copy of your mail to our concerned officials with a request to investigate your complaint, we request you to kindly bear with us, we will respond to you . Meanwhile can you provide us the destination address and contact number which will help us in further investigations.

In the interim, we would like to thank you for bringing this matter to our attention, as it is feedback such as yours, which enables us to improve our services.

We do hope that we are able to restore your faith in DTDC.

Thanking you,

Yours faithfully,
for DTDC Courier & Cargo Ltd.,

K.Shivan
Executive-CustomerSupport

Cc : Dear Mr.Petras, Kindly check and arrage for delivery on top Priority.



ashish kansal <ashish.[protected]@gmail.com>
30/04/2010 14:49
To css.[protected]@dtdc.com, [protected]@dtdc.com, css.[protected]@dtdc.com
cc
Subject complaint for courier No.V02637351









Sir/Madam,

I would like to inform you that a courier was send to me by my person from panipat under METRO PLUS scheme of DTDC on 28.04.2010 at 10.30 am to Mumbai(charged Rs.125/-). The courier was containing some very very important documents, which was required by me on 29.04.2010. Before sending the document my person in panipat had enquired from your official that whether your Company can delivered the courier on 29.04.2010 by 11.00 am, your official had informed that METRO PLUS is the special service of DTDC and with in 24 hour delivery is confirmed by the DTDC, i also checked in your website and there also you have given wrong promotion advertisement stating the confirmed 24 hour delivery. I am sorry to inform you that I have not received the courier within the stipulated time. As the courier was very urgent, I spend my full day in following up with your officials in Mumbai on 29.04.2010. I have not received any satisfactory reply from DTDC side. I have spoken to Seema in fort branch and Mr Petrus in Goregaon branch. Your official in panipat has informed at around 2.00 pm on 29.04.2010 that the person in Mumbai has already started to deliver the courier to you. At around 4.00 pm on 29.04.2010 I came to know that my courier has not received in Mumbai Goregaon. Susequenty, I had spoken four to five times to Mr Shivam in your Corporate office at Bangalore on 29.04.2010. On my enquiry Mr Shivam has informed that I will look into the matter and call u back in 10 minutes. After that I had called him twice but he not come on line and informed your receptionsist that he will me back in 10-15 minutes. I am sorry to inform again that till now I have not received any call from Mr Shivam also. Sorry for saying that I have bothered a lot in transanction with DTDC and because of not receiving the document in time, apart from mental harasment I had incurred a loss of around Rs.6000/-. I there fore request to kindly give me the satisfactory and positive reply for not delivering the courier and also compensate me for mental harasment and my financial loss. In hope of the early and positive reply.


ASHISH KANSAL
Ph:[protected]


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Hi
My self Vinal Mehra I booked one pack product for my relative by DTDC courier service at Pimpri(Pune) On dated 19/04/2010 monday for AKOLA, Having docket no P12475323 but till date said consignment not received by consignee (my relatives) I also checked the status online with DTDC which is still showing that the consignment is in transist.
Hence no one given proper response from concern branch ( DTDC),I have contact to all concern branches i.e. Pimpri (Pune),Nagpur,Akola.




Vinal V Mehra
91-[protected]
[protected]@rediffmail.com

DTDC hebbal is the worst service branh I have ever come across . They are the most laziest , careless courier service.

I am just 4 kms away from the Hebbal DTDC office and my courier is pending since 8 days with them . When I called them they are asking me to go and collect it . Reason too many deliveries are there and they arenot able to distinguish which is the priority delivery.

DONT EVER USE DTDC services .

Their address:
Branch Name:
HEBBAL BRANCH
Address:
NO. 2728, AMARAVATHI BULDING, BEHIND SWATHI
GARDINIA HOTEL, BYATARAYANAPURA MAIN RD.,BANGALORE
Pincode -560092
Phone:
[protected] / [protected]
Email:
css.[protected]@dtdc.com