DTDC Courier & Cargo Complaints & Reviews

My courier (F[protected] was sent on 27th Jul'10 from Raipur (CG) for Gurgaon (Haryana). This consignement has not been delivered till now (16th Aug'10).
The courier tracking report is showing that it has been delivered in Gurgaon on 3rd Aug'10. Upon enquiry with the concerned office, it says that courier has been sent back.

Now the courier is nowhere neither it has been sent back nor it has been delivered to me. I have talked to n no. of persons regarding the same & have sent at least 7 to 8 emails to all of their offices but no response has come till now.
It is pity that even after paying full amount in advance, DTDC has not delivered the consignment even after 18 days & the consignment could not be traced even by DTDC persons.
No body is answering why the status in the tracking report is showing delivered if it has not been delivered till now.

Can some one help in getting back my consignment from DTDC & I want that some penalty should be imposed upon DTDC for providing third class service to it's customers.

At the time of booking the packet booked was of 500gms , but when delievered it was of 360 gms .One baby dress was stolen from the packet.
I made a complaint on DTDC Site also with number #CFD0033796

From
Anurag Goel
104-Vinaya Layout
Whitefield
Bangalore
560066
Mob-[protected]

DTDC is such a worst courier service. They people are not able to deliver the courier in a one month time period. Even the staff sitting in Dinesh Enterprises (Franchise). is highly irresponsible. They do not revert on customer complaint. Even we have to call them again and again for tracking our courier. Their sites is not updated. We have book the coureir for patna, last month on 12.07.10, 20.07.10 & 27.07.10 but none of these delivered till yet. They are neither informing us about the status that where the hell, those packet gone, nor returning the same... ITS VERY IRRITATING...We are just fed up with their services... these courier contain very important official documents,.

Cell phone booked on[protected] at Anakapalli, Srikakulam Dist., Andhra Pradesh, To Rajampet, Kadapa Dist., Andhra Pradesh, was not delivered up to now.

Take necessary actions to recovery of the cell phone or compensation.

Thanking you Sir,

yours,

Hello Sir,

My name is Gaurav Singh. I have sent a courier thourgh DTDC courier on[protected] from
Indirapuram (Ghaziabad) to Delhi. It contains 3 packets of Chocolate (Ferrero Rocher) of Rs. 495 each. But when it was received it contains only 1 packet containg few pices of chocolates. It is such a shameful to report a complaint for stealing against DTDC i.e reputed company for courier services.

I also have Receipt number of Courier.:

Details of Courier:

Consignment Number: V03596387
Date : [protected]
Packet Contains 3 Packets of Ferrero Rocher of Rs. 495 each

Please consider it on immediate Basis.

Gaurav Singh
[protected]

improper delivery-----speaking rudely to the customers.

A service letter of mine from my previous office(world vision india) from chennai has been sent to me addressed (guntur) by the consigment no C28578934 .But the letter did not reach me at all . The letter was posted on june 12/2010.But there is no response from the local DTDC offices in both the places ,they are guntur and vijayawada.


The people or the DTDC bearers Mr.M.Ramu([protected]) Who belongs to the guntur DTDC branch has spoken very rudely as if it was he who is owning the company . According to him " i have nothing to do with the name of the person to whom i should deliver, but only about the door number "

Another person named Mr. Naveen([protected]) who belongs to the vijaywada DTDC branch told he will surely help us in the matter ,but thus far there was no response from him.

We are still waiting for the receipt of our letter ,anticipating your immediate action to deliver the same


Sincerely,
Bhushanam

I had sent the courier from Andheri destined for Vashi on 20th July, 2010. But the courier was not delivered till 26th July, 2010. This is absolutely pathetic and disgusting state of affairs in DTDC. Further the customer care people gave the 2 contact numbers which were either switched or were not available. Further the customer care people refuse to help me out with any other contact number or knowing the status of the courier.

Dear sir/mam,

I got very annoyed with the postal services of DTDC courier company. They delayed my packet and always misguided on the status to me it was urgent but everything just messed up. Can you please take a action regarding this issue. I really want to take steps against them.

Thanks & regards
Abhishek Jain

This is second time I got frustrated using DTDC courier service. I Couriered my some urgent documents from Ghaziabad (UP) to Bareilly (UP) on 14th July. As per Ghaziabad courier service, it was delivered to Bareilly on 15th. Today is 23rd July and Bareilly's courier service called up on 19th and asked to collect the courier from his office. You can see, he took 4 days to inform us that our courier has been reached. And the burst part is that he is asking to collect it from his office. Courier is still with him and he didn't deliver at given address yet.

This has been happened second time with me and I would say to black list that Bareilly's DTDC Courier service.

Your early response will be appreciated.

My cell Number: (91) [protected]

Dear Sir,
Kindly verify yourPlus Features statement in the website with the below mentioned tracking details....The items in te consignment is a very urgent medical equipment...Because of this delay I lost Rs.120000/-....
Thank You,

Plus Features
» Assured Next Business Day delivery *
» 100% Money Back Guarantee if not delivered within committed delivery period.*
» Tamper-proof Security Pouch, SMS/Email alerts
* Next Business Day Delivery means any consignment picked up on day one will be delivered on day two barring unforeseen circumstances (including force majeure) and provided that day of delivery does not fall on a Sunday, public holiday or any local holiday at the destination city



Tracking Details:





Consignment Details...


Shipment No.: Z13608794 Reference No.: N/A

Booked by: UNICORN DENMART LTD - DELHI On: Monday, July 19, 2010
No of Pieces: 1


Status: IN TRANSIT
For: ANGAMALY, 683550






Additional Details... Z13608794

Date From --» To Status

Mon, Jul 19, 2010 JHANDEWALAN BRANCH, DELHI NORTH T/S, DELHI Dispatched via Manifest # Z2388998

Tue, Jul 20, 2010 DELHI APEX, DELHI COCHIN APEX, COCHIN Dispatched via Manifest # Z2362034

Wed, Jul 21, 2010 NORTHERN RO, DELHI COCHIN APEX, COCHIN Received via Manifest # Z2362034

Thu, Jul 22, 2010 COCHIN APEX, COCHIN ALWAYE SUB BRANCH, ALWAYE Dispatched via Manifest # O4585656

This is regarding deffiency of service on part of DTDC in delivering a consignment as promised in their Service Level agreement. Details are in the mail trail that I sent to the DTDC head office. I can be contacted at [protected]@hsbc.co.in or [protected].

Letter sent to the DTDC Head Office

This is regarding the a misplaced consignment (number - V[protected]. The consignment was booked on 15/07/2010 from Silchar, Shillongpatty office for Pune through DTDC Plus. The consignment was supposed to reach Pune on 19/07/2010 or latest by 20/07/2010. However, it has not been delivered till today i.e. 21/07/2010. When I tried to track the consignment through your consignment tracker, this is what I get: (attached)

When I contacted your booking office[protected] & [protected]) on Tuesday, there was no one to attend the call. After repeated attempts I was able to speak to one Mr Raj at around 6 PM. He said he will let me know about the status within 20 mins. But he never got back. After waiting for an hour I again called the booking office to find out and subsequently came to know that Mr. Raj has left for the day. The other person took my mobile number and consignment number and said he will give me an update in 15 mins. But I never received a call from him either.

Today on 21/07/2010, I tried calling the same number [protected] & [protected]) again. But these number suddenly became unassigned. When I sent someone to enquire at the booking office at Silchar, they said the consignment is lying at Gauhati office due to some unavoidable circumstances. They provided a new number ([protected])and asked me to contact them. When I spoke to Mr. Dheeraj he said these things happen and this is nothing new. He also said that this will be resolved and will let me know the outcome within 15mins. He then calls me to inform that DTDC Plus service is not available in Pune. Now, this is utterly surprising that your people in the Silchar booking office is not aware of this. When I asked why was this not informed when my brother went up to the Silchar booking office for the booking. He had no answer and added that the consignment will be sent from Guwahati as a normal consignment and reach Pune by Friday. Then again he back-tracked and said that it will first be sent to Silchar office from where it will be sent to Pune as a normal consignment, which is supposed to be the official procedure. He also added that it has already been dispatched to Silchar and it reached Silchar office. When I said I want the consignment back, because I don't want to send it through DTDC anymore, he said the consignment has been sent through a bus and that the bus has broken down. So it will reach Silchar office only by evening.

I am utterly distressed with the way things are being handled. Every other person in your office is giving conflicting information. I choose to use your service because it claims "DTDC PLUS provides Assured Next business day delivery to metros and major cities and DTDC BLUE provides Assured second business day delivery to a large no of destinations across the country." and because I needed the document by Tuesday. This is something which is unacceptable.

Please have this sorted out. The documents that were sent are very important. Would appreciate if you can send a reply ASAP. I can be contacted at [protected] or [protected].

my consignment no A18361364 sent from rajkot on 11th june 2010 to chennai, still not received until 12th july 2010; contains parcel of my referred books,
when contacted customer care of chennai, they refered as the parcel not received in the manifest # as mentioned in tracking system
customer care of ahmedabad referred, the parcel is sent in surface it will take 10 days, after 10 days, they referred that parcel is reached chennai, but ppl in chennai dtdc office not received.
I dont know what to do now, every i am calling customer care of ahmedabad & chennai, whenever they heared this consigment no, immediately they terminate my call, i was feud up in following these ppl.

sir,
1. I am an Indian Air Force officer posted at Utarlai, near Barmer, Rajasthan.
2. I had sent my very important documents by DTDC courier(Barmer franchisee pin code:344001) on 16 Jun 10, consignment no V03233024, and was told that the same would be delivered by 21 Jun 10. The documents included very important papers regarding driving licence of my wife, who is a lawyer herself, Adv. Prerna Rai. However, till date, there is no trace of my documents, due to which my wife's licence is also cancelled.Though I was told that I will be contacted on phone in case of any problem, no such step was taken.
3. Today, at 2130h, I went to the DTDC franchisee in Barmer (opp. railway station)to enquire about my courier. I was told to return next day morning. However, being a fighter pilot serving at western border, I am a very busy government person and expressed my inability to return next day, so I requested the person at franchisee to help track my order, on which he replied'chakkar to aapko lagane padenge, aise to pata nahi chalega'(you will have to make rounds of this office, else you will not track your order). On telling him that his approach was wrong and will be complained, he replied that I can go anywhere I want and nothing will happen to him. On this I quitely left the office.
4. Sir, I would like to tell you that though my missing consignment is hurtin me, but what's hurting me more is the way the franchisee personnel, who represent you, are behaving with the customers. I really have a lot of respect for DTDC but I am deeply hurt by the incident, whole of which can't be narrated by me as its humiliating. It is my humble request to take appropriate steps against defaulters else the reputation of your great organisation is going to take a beating.
5. Looking forward to co-operation from your side.
Squadron Leader DB Autade
(phone no of your franchisee as on my bill:[protected], [protected])
6. My contact no: [protected]

Dear Sir
My courier has dispatch via DTDC Courier & Cargo from New Ashok Nagar, Delhi-96, for delivery of Om sai cooperative housing society, Flat No.05, Building No. 5, E-Wing, Shangharsh Nagar, Chandiwali Mumbai-72, that was my Original insurance paper of my Bike up to this date not delivered so please intimate...me soon my Courier docket No.Z14587762

Regards
Piyush Baranwal/
Suresh Chaurasia
Mb.[protected]

DEAR SIR
MY PARENT BOOKED SOME WEDDING CARD BY DTDC CORIER,A/C TO COMPANY NORMS IT WILL DELIVERED TO ME ON 26 TH JUNE,BUT IT IS NOT DELIVERED TO ME TILL TODAY. IT IS VERY URGENT DOCUMENT 4 ME.

SO,I REQUEST U TO TAKE LEGAL ACTION ON THIS COMPANY.
RAJESH KUMAR

Dear Sir/Madam,

I am Susanta kumar pradhan, applied the passport before 3 months my file no is-BHUA00883110 and stii the police verifcation is pending. I need the passport very urgently.

Please do the needful.

Thanking you


Yours faithfully,
sushant kumar pradhan

Sir, I am residing at UTTARLAI in BARMER district of RAJASTHAN. My brother had sent a parcel for me from CALICT, Kerala through DTDC couriers on 29 May 10(ref. no. R[protected]. After one week when i tracked the parcel on internet, to my horror I found that it was sent from Delhi to Khajuraho , MP instead of Barmer! After two days it was sent back to Delhi, quoting CUSTOMER REFUSED TO ACCEPT. Itried to contact the Delhi office in every possible way but couldn't. Finally the parcel reached back at CALICT on 15 Jun 10. I was in urgent need of the content of the parcel.This is the service provided by a company whose theme song says "DTDC delivers on time"!

hello sir,
iam chandan singh.from gr noida. i made a courier from gr noida to ramgarh distric jharkhand.on 7th june 2010 by DTDC courier company from gr.noida office.but still niether the consingment recive at the mention address nor recive back. there is no response by the company and also by the retailer either gr noida offfice or ramgarh office.

kindly take immegiate action aganist the company beacaue some important document are there in consignment.

I will always thankful for your such kindness.

thanking you
regards
chandan singh
ph no [protected]

I have sent gift coupons worth Rs. 4000, of which only coupon worth Rs.1250/- was delivered. I realized that the staplered pins were opened up , celotype has also been opened carefully. I see pin hooks empty, letters in the address being removed because the celotype was removed by someone in between.

There is no proper response from the courier service. I feel sick about calling DTDC often and checking what happened to the rest of the coupons. I don’t want others to get cheated the same way as I was.

I would like to say, DTDC service is not trust worthy.

Dear Sir/Madam,

I sent a courier to Singapore through Dtdc on 13 May 2010 and it has not been delivered yet as on June 9. The package was picked up by a Mr. J.K.Singh ([protected]) from my apartment and he has not been responding to my calls. Details such as landline number and email address on his visiting card have proved to be bogus. The consignment number is N92960636. The address of the branch office on the card is Main Sohna Road, Badshahpur, Near Sai Hospital, Gurgaon, Haryana.

Regards,
Sandhya